Attachment J-9 Past Performance Information.pdf

REFM LOGISTICS SERVICES TIRNO-11-R-00009

SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

ATTACHMENT J-10, PRESENT AND PAST PERFORMANCE INFORMATION

J-10

Cover Letter for Present and Past Performance References

Dear (client):

We are currently responding to the Internal Revenue Service Request for Proposal (RFP) TIRNO-11-R-00009, to provide nation-wide logistics management support for the Real Estate and Facilities Management (REFM) Business Unit.

As you know, an offeror’s past performance, along with that of its key personnel, has become an element of increased emphases in federal government acquisitions. The government is requesting that clients of companies who submit offers in response to this RFP be contacted, and that clients provide performance information based on their experiences with the offeror and/or the key personnel. We, therefore, respectfully request and hereby authorize you to complete the attached Questionnaire with regards to work we have performed for you and/or that of our proposed key personnel, specifically under contract number ________________. In addition, please verify the accuracy of the information on the attached Past Performance Questionnaire and inform the government of any errors that you notice. Please forward the completed questionnaire directly to the government point of contact at the following address:

Internal Revenue Service Office of Business Operations OS:A:P:B:B:B ATTN: Debra M. Jacobs, Contracting Officer 6009 Oxon Hill Rd., 5th Floor Oxon Hill, MD 20745 Debra.jacobs@irs.gov

The government must receive this questionnaire no later than Thursday, October 20, 2011 at 3:00P.M. Eastern Time.

We have identified ____________________________________________ of your organization as the point(s) of contact based on their knowledge concerning our work. While we will be given an opportunity to reply to any negative information reported, the government will not reveal the name of the person who completed the questionnaire. Your cooperation in this matter is appreciated. Any questions may be directed to the following government contracting officer:

Debra M. Jacobs, (202) 283-1277.

Sincerely, OFFEROR’S POINT OF CONTACT

Enclosure(s) Corporate Past Performance Questionnaire

ATTACHMENT J-10, PRESENT AND PAST PERFORMANCE INFORMATION

CORPORATE PAST PERFORMANCE QUESTIONNAIRE

Corporation being evaluated:

Address:

Past Performance under Contract/Project Number:

This past performance questionnaire will be used to evaluate the above corporation in its offer to the IRS for providing nation-wide Logistics Services. These include warehousing, transportation, inventory management, work order processing, repairs services and other logistics services (box/property moves, excessing/disposal/recycling and labor support). Please complete the following questions as thoroughly as possible.

1. Did the company in question perform as the prime contractor or subcontractor?

Prime Subcontractor

If subcontractor, describe their role in the overall project.

2. Description of services/product provided:

3. Contract Value:

4. Period of Performance: From: To:

5. Type of Contract (e.g. firm fixed price, labor hour, time & materials, cost plus fixed fee, etc.):

ATTACHMENT J-10, PRESENT AND PAST PERFORMANCE INFORMATION

INSTRUCTIONS – After commenting, please score in column on the right using the rating scale defined below:

E – Exceptional: Performance met and significantly exceeded all contract requirements to the company’s benefit.

VG - Very Good: Performance met all contractual requirements and exceeded some to the company’s benefit. The contractual performance had some minor problems for which corrective actions taken by the contractor were effective.

S – Satisfactory: Performance met all contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor were satisfactory, or completed satisfactorily.

M – Marginal: Performance did not meet all contractual requirements. There was a serious problem during contractual performance for which the contractor had submitted minimal corrective actions, if any. The contractor’s proposed actions were only marginally effective or were not fully implemented.

U – Unsatisfactory: Performance did not meet contractual requirements. The contractual performance contained a serious problem(s) for which the contractor’s corrective actions were ineffective.

N – Neutral: No past performance relevant to this contract/project observed.

ATTACHMENT J-10, PRESENT AND PAST PERFORMANCE INFORMATION

1. Address the contractor’s ability to perform logistics management services. Please specifically address any untimely deliveries, incomplete or inaccurate work order processing, inaccurate inventory and/or other performance issues.

Rating

2. Address the contractor’s overall technical performance on this contract.

3. Address the contractor’s overall management performance on this contract. In addition, address the management of a geographically dispersed workforce.

4. Address the contractor’s responsiveness to changes in technical direction.

5. Address the contractor’s compliance with and ability to maintain performance standards.

6. Address the contractor’s quality control systems (effectiveness?)

7. Address the contractor’s proactive resolution of quality issues.

8. Address your experience with the contractor’s invoicing practices (problems?

overbilling? Inaccuracies?)

9. Based on this contractor’s overall performance, would you award this contractor a similar contract?

10. Rate the contractor’s overall performance. Rating

ATTACHMENT J-10, PRESENT AND PAST PERFORMANCE INFORMATION

11. Do you know of any other source that has knowledge of this contractor’s performance on similar work?

Name/Company:

Telephone No.:

Evaluator’s Name/Organization: Signature and Date: Phone/Fax No.:

Thank you for your time and cooperation.

Please return this completed questionnaire to:

Internal Revenue Service Office of Procurement Operations OS:AP:B:B:B ATTN: Debra M. Jacobs, Contracting Officer 6009 Oxon Hill Rd., 5th Floor Oxon Hill, MD 20745 E-mail: debra.jacobs@irs.gov

FAX (202) 283-1533