TIRNO11R00009-A0003 1 .pdf

OMB Control No. 1505-0081

1. CONTRACT ID CODE PAGE OF PAGES AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1 24

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

0003 See Block 16C D-1-D9-01-LO-G01 000

6. ISSUED BY CODE IRS0088 7. ADMINISTERED BY (If other than Item 6) CODE

Internal Revenue Service 6009 Oxon Hill Road, Suite 500

Oxon Hill, MD 20745

JACOBS, DEBRA M 202-283-1277

See Item 6

(x) 9A. AMENDMENT OF SOLICITATION NO.

TIRNO-11-R-00009

x 9B. DATED (SEE ITEM 11)

10/16/2011

10A. MODIFICATION OF CONTRACT/ORDER NO.

8. NAME AND ADDRESS OF CONTRACTOR (No. Street, county, State and ZIP: Code)

Vendor ID: 00055905

TO ALL OFFERORS

TO ALL OFFERORS

TO ALL OFFERORS, WV 99999

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning ___5__ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or

(c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATA SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and data specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(x) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN

ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return ____ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to provide responses to questions received, clarifications and updated documents.

The due date for proposals remains Friday, November 4, 2011 @ 3:00pm Eastern time as stated in Amendment A0002.

Except at provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

(Signature of person authorized to sign)

BY _____________________________________________

(Signature of Contracting Officer)

X X

NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)

PREVIOUS EDITION UNUSABLE Computer Generated Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide clarification to the solicitation documents and respond to questions received as a result of the site visits and any question submitted not previously answered.

Clarification:

The Government currently is utilizing an interface tool called Tumbleweed which allows the Government’s ERC/KISAM System to communicate with the incumbent’s automated system.

Revised Documents:

1. TE-2, Building Listing

2. TE-6, Warehouse Services

3. TE-7, IRS Territories, Campus and Computing Centers – Office Repairs and Other Services Workload

4. Section C, Performance Work Statement

5. Section H, Special Contract Requirements

6. Section L, Instructions, Conditions, and Notices to Offerors or Respondent

7. Section M, Evaluation Factors for Award

Replaced Documents:

1. Andover Wage Determination WD 05-2255 is replaced by WD 05-2257, copy attached.

New Documents:

1. AMIS Interface Specifications for Outside Vendors

Questions and Answers (continued from Amendment A0001):

Q91. Reference: te-6, page 10 - Does the building run from “GWC” to “PO1, PO2, PO3”describe a run from “GWC” to each of these post offices? (ex. “GWC” to PO1”, “GWC” to “PO2” etc.) Also, please include an address for each of these buildings.

A91. Yes, the building run from GWC to PO1, etc. describes a run from GWC to each of the post offices. The addresses for the post offices are as follows:

PO1 - Dalton Avenue Post Office, Cincinnati OH, 45203 PO2 - Mid City Post Office, 990 Dalton Street, Cincinnati OH, 45203 PO3 - 525 Vine Street, Cincinnati OH, 41011

Q92. Can the Government provide, from site visits/other intel, what the peak/non-peak months are for Washington, DC; New Carrolton, MD, and Oakland, CA?

A92. Washington, DC., New Carrollton, MD, and Oakland, CA remain in non-peak year round.

Q93. Reference: Section C.2.1.6, page C-3 - What is the workload associated with PWS Section C.2.1.6 (Warehouse Pickup and Delivery)?

A93. The workload associated with PWS Section C.2.1.6, Warehouse Pickup and Delivery is captured in TE-3, Warehouse Workload.

Q94. Reference: TE-6, page 10 - What are the addresses of the buildings labeled “PO1, PO2, PO3, RC1, and RC2”?

A94. RC1/RC2 is the same building with different business operations.

The address is 7125 Industrial Road, Florence KY, 41042

Q95. Reference: TE-2, TE-6 - If a building is listed in the workload data in TE-6 but is not listed in TE-2, is the contractor still responsible for these locations? If so, what are the addresses?

A95. TE-2 and TE-6 have been revised to reflect the current IRS owned/leased buildings and the transportation schedules associated with those buildings. Both TEs are current as of this posting.

Q96. Reference: TE-8, page 2 - The data table on page 2 of TE 8 refers to PWS section C.3.3.4 but the PWS does not include a section C.3.3.4. What information should be listed in section C.3.3.4?

A96. PWS, Section C, has been revised to reflect this information.

Q97. Reference: TE-6, page 8 - What are the addresses of the buildings named “Mezzanine”, “SOUTHPARK BLDG”, “Austin Federal Building” and “Submission Processing Building” listed in TE-6, page 8.

A97. TE-2, Building Listing, provides the addresses to all IRS owned/leased buildings to include those listed above.

Q98. Reference: PWS Section C.2, page C-1 and TE-8 - Section C.2 of the PWS states “Local posts of duty are any IRS office within a 50 mile radius of the main campus or computing center”. Where are the posts of duty outside of the 50 mile radius located and what is the workload data associated with them?

A98. The Posts of Duty outside of the 50 mile radius are identified on revised TE-2 as “IRS Office”. The workload for those locations is identified in TE-8. The local Posts of Duty within 50 miles of the campus or computing center are identified on TE-2 as “IRS Office – 50 miles.”

Q99. Reference: TE-6, page 21 - What are the addresses of the buildings listed as “Smith Ranch” and “Santa Rosa” on page 21 of TE-6?

A99. TE-6, page 21 has been revised. The address for Santa Rosa is listed in TE-2 under the Oakland Territory.

Q100. Reference: TE-6, page 20 - What are the destinations (“to building” column) of the building runs listed in TE-6, page 20?

A100. TE-6 has been revised to reflect the correct information.

Q101. Reference: TE-6, page 68 - What is the name and address of the building listed as “P” in TE-6, page 68?

A101. See A100 above.

Q102. Reference: Section C.2 - How many remote sites will need access to the

AMIS?

A102. AMIS Access is limited to those individuals outlined in the PWS, Section C.5.1., System Access.

Q103. Reference: Section C.2 - Who is to implement and maintain the network connectivity between the sites and the AMIS?

A103. The successful offeror shall ensure that the AMIS has proper connectivity as outlined in Section C.5, Automated Management Information and Inventory System.

Q104. Reference: Section C.2.2.2, paragraph 2, page C-4 - The RFP states “contractor shall notify the Sub-COTR immediately if documents are compromised, damaged, spilled, or lost.” Is system-managed reporting of these conditions required?

A104. Whether the notification is system-managed is the decision of the offeror. The Government’s only stipulation is that if the initial notification is verbal a written follow-up be provided to the Sub-COTR.

Q105. Reference: Section C.2.4.4, paragraph 1, page C-7 - The RFP states “In the event that a discrepancy is noted upon receipt of a newly delivered published product, the contractor shall notify the Forms Coordinator immediately.” Is this a manual report or a system-generated report/interface?

A105. See A104 above.

Q106. Reference: Section C.2.4.4, page C-7 - Part A - Will the AMIS receive an electronic transmission for expected receipt of product?

Part B - If the AMIS receives an electronic transmission for expected receipt of product, what is the format and frequency of the transmission?

A106

a. Yes. An Incoming Shipment work order will be generated and sent via KISAM to the AMIS.

b. The format is XML. The frequency of the transmission is dependent upon frequency of requests received.

Q107. Reference: Section C.2.4.4, page C-7 Part A - Is the AMIS expected to confirm receipt of products via electronic interface?

Part B - If the AMIS is expected to confirm receipt of products via electronic interface, what is the format and frequency of the transmission?

A107.

a. Yes

b. Format is XML and the frequency is included in the workload data in

TE-3, Warehouse Workload and C.2.1.1 Receive Property.

Q108. Reference: Section C.5.1, page C-11 Part A - Besides the contractor’s operations team, how many people are expected to access the system concurrently?

Part B - For what purposes will they access the system (e.g., view reports)?

A108.

a. See A102 above. Any combination of those individuals identified in C.5.1 may access the system at any time.

b. Authorized individuals will require the ability to view, print, analyze reports, review status of requests and locate inventory.

Q109. Reference: Section C.5, paragraph 3, page C-10 Part A - What is the total list of electronic interfaces that must be implemented between the AMIS and IRS systems?

Part B- Please provide the interface frequency and format.

A109.

a. Refer to Section C.5.5, System Data Reports.

b. Reports are required either daily or monthly. Format is Microsoft

Excel

Q110. Reference: TE-4 Part A - Many of the ‘Stored Properties’ have lot numbers and/or serial numbers.

Is the AMIS required to track lot and/or serial numbers?

Part B - If the AMIS is required to track lot and/or serial numbers, are the lot and serial numbers barcoded on the products?

Part C- If product lots are to be managed within inventory, do the products have a defined shelf life and/or expiration?

A110. The successful offeror shall use the best commercial practices for tracking stored property and published products.

Q111. Reference: Section C.4, page C-10 Part A - Will ‘Work Orders’ contain a complete list of component products (i.e., a Bill of Materials) or will a ‘finished kit’ be specified and the BOM is expected to be managed by the AMIS?

Part B - If the latter, who will define the BOM data and how will it be maintained?

Part C - Will the AMIS receive the work orders electronically?

Part D - If the AMIS receives the work orders electronically, what is the format and frequency of the transmission?

Part E - Is the AMIS expected to confirm completion of a work order via electronic interface?

Part F - If the AMIS is expected to confirm completion of a work order via electronic interface, what is the format and frequency of the transmission?

A111.

a. All work requests will have sufficient information so that the requested service can be performed.

b. The Government is responsible for providing the BOM data.

c. Yes.

d. Format is xml. Frequency is hourly.

e. Yes.

f. Format is xml. Frequency is daily.

Q112. SOW C.2.1.1 - How is the threat assessment of incoming materials managed? Is there any x-ray or bio check of incoming packages at each location support under this contract? If no, at which locations is such technology used and at which is it not currently in place?

A112. All campus and computing centers have security staff that performs inspections of vehicles, incoming packages and mail.

Q113. SOW C.2.1.2 - Are there presently standard operating procedures (SOP) for the storage of all IRS property at all campuses and if so will those procedures be available. Or will a SOP be required to be developed by the successful contractor?

A113. The successful offeror shall use the best commercial practices to store all IRS property.

Q114. SOW C.2.1.4 - Does the IRS require cyclical counts of the material at all locations? And if so at what frequency?

A114. Cyclical counts are required for the Published Products once per month. Cyclical counts are required for other stored property once per quarter.

Q115. SOW C.2.2 - What type of contractor provided vehicles are presently used at each facility and how many are assigned to each facility/location?

A115. The technical solution implemented by the incumbent is not releasable by the Government.

Q116. SOW C.2.4.3 - Are tools supplied for the labor functions or will the contractor be required to purchase all tools for services?

A116. TE-11 details the equipment provided by the Government. Any other equipment, including tools, needed to perform services is the responsibility of the offeror.

Q117. Section J, Technical Exhibit 3 - Page 7 Martinsburg shows peak processing volume frequency of 230 times per month however Page 2 does not show any peak months for the Martinsburg site.

A117. TE-3 was revised to reflect the correct peak and non-peak months for each site and provided under Amendment A0001.

Q118. Section J Technical Exhibit 6 - Page 2 indicates Covington has a peak workload every month, however page 3 show different workloads for peak and non-peak periods.

A118. TE-6 has been revised to show the correct information.

Q119 The wage determination for Andover MA is referenced as 05-2255 Revision 13 dated 06/13/11. We believe the appropriate reference is 05-2257 Revision 15 date 06/13/11. Please confirm.

A119. This is a correct assumption. A current wage determination is provided with this amendment.

Q120 - Courier Service

a. What special requirements may be performed by courier service drivers?

b. What are the reporting requirements for courier services?

c. What are the billing requirements for courier services?

d. Are there any special notification requirements needed for the courier services?

e. Are courier services required for all locations shown on the TE-2 building list?

f. How many on-demand deliveries are performed annually and what is the breakdown by building?

g. During what hours is on-demand courier service required?

h. What level of background check or security clearance is necessary for each courier who will perform duties under this contract? Will a credit check be included in the background investigation?

A120. Courier services are not required under this solicitation.

Q121. Reference: TE-6, page 11 - A building listed as “1951” in the data table is listed as “1961” in the legend below. What is the name and address of this building? Also in this table, the miles driven listed for the run to “1951” from “DCC” is listed as 86 miles. However, the run from “DCC” to “1951” is listed as 100 miles. Could you please specify how many miles these runs average per month and include the addresses for both?

A121. TE-2 and TE-6 have been revised to provide all of the correct information.

Q122: Reference: TE-6, page 5 - The miles driven from “4800” to “BC” are listed as 340, but the mileage from “BC” to “4800” is listed as 270. What is the mileage between these two buildings and what are the addresses for both?

A122. See revised TE-6.

Q123: Reference: TE-6, page 5 - What is the address of the building labeled “C”?

A123. See revised TE-6.

Q124: Reference: TE-6, page 14 - What are the addresses and names of the buildings labeled “FC”, “TPO”, “TPC”, and “C” in the data table?

A124.

FC-Federal Finance Center 1500 E. Bannister Rd. Kansas City, MO 64131 TPO – USPS Troost Branch, Kansas City, MO 64131 TPC – Lees Summit NARA Bldg Lees Summit, MO 64064 Chouteau FMC - North Chouteau Trafficway, Kansas City, MO 64117

Q125: Reference: TE-6, page 18 - What are the locations and distances between “A-Dock”, “F-Dock”, “F-J-K Docks”, and “L” listed?

A125. All Docks referenced above at the Memphis Computing Center. The distances are:

From To Approximately A dock F dock 3/4 mile A dock H dock 1/2 mile J dock K dock 100 yards J dock H dock 30 yards H dock F dock 1/2 mile

Q126: Reference: TE-6, pages 10, 12, 14, 18, 19, 20, 22, and 23 - In the TE 6 data tables, what are the names and addresses of the buildings included in “All other building combos”?

A126. The reference to “All other building combos” means transportation schedules may be needed to and from the buildings listed but not necessarily in the same combination as listed in TE-6.

Q127: Reference: TE-6, page 2 - How many IRS employees are supported under this contract in each site listed in the table?

A127. The IRS has approximately 100,000 employees across the country.

Each location has a different number of employees. The workload data presented in this solicitation is based on an average number of requests.

Actual number of request will vary.

Q128: Reference: PWS Section C.2.4.3 (Labor Support), page C-6 - How often will a “special event” occur as listed in PWS section C.2.4.3 Labor Support?

A128. The workload data presented in this solicitation is based on an average number of requests. Actual number of request will vary. PWS Section C.2.4.3 provides a description of the types of services which are required under this call type.

Q129: Reference: PWS Section C.2.4 (Other Logistics Services), pagesC-5 through C-7; TE-9, pg 2; and TE-7, pg 2 - Section C.2.4 of the PWS labeled “Other Logistics Services” includes “Move Boxes” (C.2.4.1), “Move Property” (C.2.4.2) and “Labor Support” (C.2.4.3). TE 9 pg 2 describes “Other Logistics Services” as “Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs”. TE 7 pg 2 lists “Other Logistics Services”, “Move Boxes”, and “Move Property” as three separate values with no mention of “Labor Support” values. Could you please specify what items, and their quantities, are included in the “Other Logistics Services” column in TE 7 pg 2?

A129. TE-7 has been revised to reflect that “Other Logistics Services” is the title heading. The services required under Other Logistics Services is Move Boxes, Move Property and labor support. Sections C.2 and C.3.3 detail the services required under each sub-category.

Q130. Can the government please specify the format in which the offeror should prepare its proposal? Sections L and M seem to contradict each other in terms of the format to be used. It is understood that the offeror is directed to use the format consistent with Section M. But in section L (L-9, Technical Approach L.9.3) the offeror is instructed to include the following items in the proposal in the order indicated:

1. Overall Technical Approach

2. Warehouse Services

3. Transportation Services

4. Repair Services

5. Other Logistic Services

6. Automated Management and Inventory System

This format is inconsistent with Section M (M.3 Technical Proposal Evaluation- Factor 1)

A130. Sections L and M have been revised to clearly state the format in which the offerors shall prepare their proposal.

Q131. In Technical Exhibit-2, Building Listing there is not a campus location for New Carrolton. Can the government please specify the correct Campus location for this territory?

A131. Technical Exhibit 2, Building Listing has been revised to clearly identify the campuses, computing centers and their corresponding local PODs and non-local PODs.

Q132. In Technical Exhibit-2 it is difficult to establish what the local posts of duty will be. Can the government please identify all the offices located within a 50 mile radius of each campus and computing center?

A132. See A131 above.

Q133. RFP Section C.3, Page C-7 - The contractor is under the impression that they will only be providing Cost Plus Fixed Fee Services to the local posts of duty within a 50 mile radius of each campus and computing center. During the Martinsburg, WV site visit it was mentioned that the warehouse supplies its services within a 300 mile radius of the Martinsburg Computing Center. Will the contractor be responsible for providing Cost Plus Fixed Fee Services for only offices within a 50 mile radius of each campus and computing center or will the contractor be providing services to every IRS Office located across the country?

A133. Cost Plus Fixed Fee Services shall be provided at those locations listed on TE-2 identified as “IRS Office.” Those locations identified as Campus, Computing Center or “IRS Office – 50 miles” shall receive services as Firm Fixed Price under Basic Services.

Q134. RFP Section :C.17 Plans, Page C-28 - In this section it states that the contractor shall provide all the plans no later than 30 days after award. In section F.6, Reports and Deliverables, most of the dates differ from 30 days. Can the government please clarify the schedule for the different plans?

A134. Section C.17 has been revised to correspond with section F.6.

Q135. Is the incumbent currently using an AMIS system? If yes, what is the AMIS system the incumbent is currently using?

A135. The incumbent is currently using and AMIS. The technical solution utilized by the incumbent is not releasable by the Government.

Q136. RFP Section: C.5, Paragraph 6, Page C-11 - Is there DSL connectivity at all campus and computing center locations?

A136. As stated in Amendment A0001, Answer A42, DSL Service is installed at all locations except Oakland, New Carrollton and Memphis. The successful offeror will be responsible to ensure internet connectivity at those locations where service is not already installed.

Q137. RFP Section: M.3 sub-factor 2.4 Strike Contingency Plan, Page M-4 - Request to know if the current workforce is organized under a union contract?

And if so, what locations are being operated under a union of a collective bargaining agreement? If there is not a collective bargaining agreement in place at the moment, are there plans to implement collective bargaining agreements?

A137. As stated in Amendment A0001, Answer A9, the current contract does not utilize unionized employees or a collective bargaining agreement.

The purpose of the Strike Contingency Plan is to have it in place in the event unionized employees or a collective bargaining agreement is necessary under this requirement.

Q138. RFP Section: M.3 sub-factor 2.8 Continuity of Operations Plan, Page M-4

- Could the government please provide the Continuity of Operations Plans for each of the IRS Campus and Computing center locations?

A138. Creating a Continuity of Operations Plan is the responsibility of the offeror. This plan must address the information stated in Section L.10.

Q139. The contractor understands that this is an A-76 contract award. Knowing this, are there any grandfathered stipulations to first right of refusal that apply to this contract?

A139. This is an incorrect understanding. This requirement is not an A-76 competition. This requirement is a full and open competition under Federal Acquisition Regulations (FAR) Part 15.

Q140. RFP Section: C.4, Page C-10 - Could the government please provide how many typical work orders the contractor would receive at each campus location in a typical year?

A140. Workload is provided in the appropriate Technical Exhibit.

Q141. RFP Section H.12, Paragraph 1, Page H-11 - “The positions listed below are considered essential by the Government and to the work being performed under this contract and shall not be replaced or substituted for the first 180 days after award. ” Why is the contractor required to submit key personnel resumes and letters of intent under this contract if the positions will not be replaced until 180 days after award requiring 100% change and a disruption of services to the customer?

A141. Section H has been revised.

Q142. During the site visits conducted the contractor has noticed numerous types of office furniture used throughout different campus locations. Is each site specific to the office furniture? Is there a national IRS office furniture standard used? Could the government please identify all the different types of office furniture used throughout the country?

A142. Each site is not specific to the office furniture. Recently the IRS has begun to implement a national IRS office furniture standard as office locations have changed. Example of furniture manufacturers that IRS uses are: Herman Miller, HON, Teknion.

Q143. During the Kansas City Site Visit it was mentioned that the Kansas City Campus location is 1 of 5 submission processing campus across the country.

The contractor does not find this reference to a submission processing center in the RFP. Is this a vital piece of information for the contractor to know and understand? If important, will the government please explain what a submission processing campus is and what the other locations are?

A143. Submission Processing Campuses are the locations where tax returns are processed for the Internal Revenue Service. Austin, Covington, Kansas City, Fresno and Ogden are the locations that process tax returns.

Q144. Reference: RFP L.10, Section 5 (Subcontractor Management Plan), third paragraph, Page L-15 - The instruction states that a description of the processes, techniques, and tools that will be used for managing any subcontracted product for this project should be provided. The project involves the provision of supervisory and work force personnel and not product. Please clarify what product or type of product should be addressed to comply with this instruction.

A144. The reference to “product” mentioned above refers to any subcontracted effort under this requirement.

Q145. Reference: RFP L.10, Section 5 (Subcontractor Management Plan), fourth paragraph, Page L-15 - The instruction is “Describe work and management of contract personnel within the standard flow of the project plan where work being subcontracted is under management and processes of the project’s organization”. Please clarify both the meaning of the statement and the information/type of information that is expected to be provided in response to the instruction.

A145. Section L.10 has been revised to clearly identify the required information.

Q146. Reference: RFP Section L.8 (Proposal Submission Requirements), bold heading “Volume II – Technical Proposal, Page L-4, and RFP Section L.8(b)(1) (Proposal Submission Requirements – table indicating required volume materials), Paragraph II (Technical Proposal), Pages L-6 and L-7. The Volume II

– Technical Proposal (page L-4) indicates that the Technical Proposal consists of seven (7) Parts (Executive Summary, Compliance Matrix, Technical Approach, Management Approach, Relevant Experience, Present and Past Performance, and Key Personnel). The proposal submission requirements (table on pages L-5 and L-6) indicate that the Technical Proposal is to be 310 pages (Executive Summary – 10, Technical Approach – 150, and Management Approach – 150).

We assume that the other Parts (i.e., Relevant Experience, Present and Past Performance, and Key Personnel) are excluded from the page count. Is this assumption correct?

A146. The table in Section L.8, paragraph 3(b)(1) has been revised to correct the page limit amounts and the information required under each section.

Q147. Reference: RFP Section L.8 (Proposal Submission Requirements), bold heading “Volume II – Technical Proposal, Page L-4, and RFP Section M.3 (Technical Proposal Evaluation), Factor 5 (Key Personnel), page M-5.

The above reference for page L-4 indicates that Part 7 of the Technical Proposal is “Key Personnel”. There are no other references to Key Personnel in RFP Section L. RFP Section M.3, Factor 5 states that the resumes and references of personnel will be evaluated. Please clarify the type of references required.

A147. See A146 above.

Q148. Reference: RFP Section L.11 (Present and Past Performance Information), Pages L-16 and L-17 - Please clarify whether the present and past performance information, including information for subcontractors is included in or excluded from the designated page limit for the Technical Proposal.

A148. See A146 above.

Q149. Reference: Pre-Proposal Conference Presentation, Performance Work Statement, Work Order Processing – C.5 - In the Pre-Proposal Conference presentation, it states that the ERC system is “being converted to the KISAM system”. Does this mean the ERC system is being replaced by KISAM or supplemented by KISAM?

A149. The ERC system is being replaced by KISAM.

Q150. Reference: Response to Question 6 and RFP TE-9 - Information in IRS literature on the KISAM system indicates that it is “not a work request management system” and that it “tracks requests for IT (information technology) services”. Is this true, and if so, how will the other call types (non-IT) listed in TE- 9 be managed if KISAM replaces ERC?

A150. Question 6 mentioned above does not relate to KISAM. However, KISAM will be utilized by the Government to request all required services outlined in this solicitation under the appropriate call type listed in TE 9.

Q151. Detroit warehousing. TE-3. The Detroit territory has 5 times of storing stock per month, but there is no information as to what the offeror is storing. This is also the same for Oakland. The offeror cannot effectively staff the warehouse operations without knowing what will be stored 5 times each month. Could the government provide more information as to what the offeror is storing 5 times per month at these locations?

A151. The Detroit territory requires storage of miscellaneous stock items 5 times per month. Examples of miscellaneous stock items include: chairs, desks, flatbeds, cages; etc. TE-3 has been updated accordingly.

The Oakland territory requires preparation of items for shipment and to receive property five times per month. TE-3 has been updated accordingly.

Q152. Technical Exhibit 6, Transportation Services Workload. On page 2 of the attachment there is a chart for “Peak Season Months for Transportation Services.” The chart only lists Austin, Covington, Fresno, and Ogden as having Peak Months throughout the year. Within in the attachment though, there is varying information for Cargo, scheduled trips, miles driven and driving runs between almost all Non-Peak and Peak month Averages. For example, the Andover option year Table is highlighted below. Why is information provided and different for the Peak monthly averages, if the Andover territory does not have any Peak months? This is a common trend throughout the attachment (Andover, Atlanta, Kansas City, Ogden, Oakland).

A152. TE 6 has been updated to reflect the correct non-peak and peak month averages.

Q153. Reference: Section M Factor 3 - Relative Experience and Factor 4 - Past Performance M.5 Evaluation of Past Performance and Section L L.11 - Relevant Experience

Comments: Understand that "Relative Experience" Evaluation Factors for Award are stated in M Factor 3 - Relative Experience. Understand that "Past Performance" Evaluation Factors for Award are stated in M Factor 4. However, M.5 Evaluation of Past Performance appears to be contradictory and should read "EVALUATION OF RELEVANT EXPERIENCE." Further, the reference to "Section L, paragraph L.12, Past Performance" should read "Section L, paragraph L.11, RELEVANT EXPERIENCE (Volume II,Part 5)." Additionally, further references to "past performance" in M.5 should be changed to reflect "relevant experience."

Question: Are the observations in the comments above correct? If so, will the changes be reflected in the next amendment to the solicitation?

A153. Relevant experience and Past Performance are two separate items.

Relevant experience refers to what projects has the offeror completed or is currently working that is similar to this requirement. Past Performance refers to how well did/are you perform on the projects.

Sections L and M have been revised to clearly show what is required.

Q154. Reference: REFM Logistics Services Amendment 0001, posted September 19, 2011. Questions and Answers.

Q.2 Repair Services - What are the manufacturers of the "Pipeline Tax Processing Equipment" that the contractor would be required to repair?

A.2. The contractor shall provide repair services for all pipeline tax processing equipment. Due to the vast amount of pipeline equipment, this information would be too voluminous to provide.

However, participants of the site visits have been afforded the opportunity to view a sample of pipeline equipment that may need repairing.

Comments: We feel this response is unsatisfactory. In order to provide a solution as requested and to price the requirement intelligently, the manufacturers must be known along with the types of equipment. There must be a current inventory of all "Pipeline Tax Processing Equipment" in the REFM Solicitation that lists the amounts, model numbers and manufacturers. To suggest that sufficient information regarding the inventory of pipeline equipment could be gathered on the site visits is unrealistic. The incumbent contractor has this information. Respectfully, recommend it be furnished as initially requested.

Question: Will the Government provide the requested information cited in Q2. above?

A154. Although the Government’s response remains the same as previously provided, we do understand the offerors position. Examples of pipeline equipment previously requiring repairs are -- lektrievers, candeling machines, mail conveyor, Baker Tables.

We attempted to allow participants of the site visits to view examples of the equipment, however, in some instances, we were not able to due to the disruption to the work process.

Q155. The established transportation routes in Section J of the PWS reflect a specific location to location format. Are these routes mandated by the solicitation or may offerors deviate from this format and establish individual routes?

A155. The established routes must be followed as established in Section J.

However, the successful offeror may work with the local Sub-COTR and the customer to establish depart and return times that best fit the customer’s needs. The transportation route format is based on the workflow that is processed at the locations.

Q156. What kind of vehicles will be required to transport materials given the different types of containers being transported (rolling stock, pallets, etc)?

A156. The kind of vehicles required to support the transportation requirements of this solicitation shall be determined by the offeror. The government requires that the vehicles be able to accommodate all of the property in a safe and secure vehicle.

Q157. Table 1: Transportation Services Peak and Non-Peak Workload Months by Site (Attachment J-5, TE 6, page 2) shows all months, January through December, as Non-Peak for Kansas City. On the other hand, TE 6:

Transportation Services Workload (Attachment J-5, TE 6, pages 3, 26, 48, 70 and 93) shows different monthly volumes for Non-Peak and Peak months.

Should we disregard the Peak Volumes in the tables on pages 3, 26, 48, 70 and 93 or is the table on page 2 wrong? If the table on page 2 is wrong, please provide the Peak months for Kansas City.

A157. The peak workload period for Kansas City is February through May.

TE-6, page 2 has been updated to reflect the peak season months for Kansas City.

Q158. The Kansas City Building Legend (Attachment J-5, TE 6, pages 15, 38, 60 and 82) does not show a location for PO (Post Office) or for C (Chouteau FMC). Please explain.

A158. The Kansas City Building locations for “PO” and “C” are as follows:

Post Office – Kansas City, MO 64131; Chouteau FMC – Kansas City, MO 64117.

Q159. TE 6: Transportation Services Workload (Attachment J-5, TE 6, on page

3) is complete but TE 6: Transportation Services Workload (Attachment J-5, TE 6, on pages 26, 48, 70 and 93) is cut off. Are the tables on pages identical to the table on page 3 or do we need the part that is missing from the table on pages 26, 48, 70, and 93?

A159. TE-6 has been revised to reflect the correct information.

Q160. For purposes of the estimated cost called for by item 5.7 of the response form, can we assume all deliveries are the average for both size and weight Please disregard question #4 (above) and replace with;

Can we assume all deliveries are the average for both size and weight since?

A160. Yes, please refer to TE 3, Warehouse Services Workload for the average size and weights of product items.

Q161. Reference: C.2.4.1 Move Boxes - The contractor shall move boxes as requested through work orders. The maximum number of boxes permitted on a single request is 200. The Government considers a pallet of shrink wrapped boxes as one (1) box. *In lieu of a work order request, the Philadelphia Campus requires daily sweeps three times per day to pickup and deliver from 23 centralized drop points. Drop point locations will be provided to the successful offeror after award.

Question: Based on the information listed above the contractor could potentially be required to move 200 pallets (“a pallet of shrink wrapped boxes as one (1) box”) contained in 1 work order. If this is a factual statement the contractor wouldl need 4ea 53 foot semi-trailer loads to move this property.

A162. The Government considers the example cited above as extreme and unlikely. Any request that exceeds 200 boxes will be negotiated on a case by case basis.

Q163. Reference Para 2.2.2 Transportation Services - Data contained in Exhibit 6 is listed as a monthly average. The bidder cannot accurately determine equipment requirements based on a monthly average. Request that a daily average or at least a minimum and maximum daily requirement be provided.

Example: Andover has a requirement to move 920 pallets per month between the ANC – Service Center and the Warehouse. If the pallet movement is spread out evenly throughout the month it would equal approximately 46 pallets per day.

With 2 trips required per day with 4 separate legs the average number of pallets per load would be 11.5 and could be loaded in a 2 axle cargo truck.

If however we were required to move the 920 pallets in 3 work days we would be required to move 76.75 per leg which would require 2 each 53 foot semi-trailers to accomplish. In conclusion it is impossible to calculate the personnel and equipment requirements based on a monthly average. Additionally as noted on your TE exhibit 6 it appears to be highly unlikely that 460 pallets would be delivered to ANC – service Center and exactly 460 pallets would be picked up at ANC – Service Center and delivered to the warehouse. Based on this the apparent inaccurate data makes it even more difficult to accurately project equipment and personnel requirements.

A163. TE-6 has been revised to show better accuracy of the transportation workload. The Government’s requirements vary from day to day depending upon the needs of our customers.

Q164. Reference: Transportation Services - Although Transportation Services appears to be a very significant part of this task order it was apparent that during the site visits this critical requirement was simply ignored of quickly glossed over.

The requirement to develop manning levels, determine equipment types/quantity and lease/purchase agreements will be a significant cost driver yet very little emphasis was placed on this requirement in either the PWS or during the site visits. Because of the inaccurate data provided, lack of specific detailed information within the RFP and vague work load data it will be impossible for anyone but the incumbent contractor to develop a realistic and cost effective solution that will meet the Governments requirements. If fair and open competition is to be achieved additional precise detail must be provided. Will the Government provide additional details and accurate workload information that will enable the offeror to develop a reasonable offer?

A164. It was not the intent of the Government to ignore or gloss over the transportation portion of this requirement. It would have been difficult to show the transportation routes during the site visits as that would have involved all participants to drive each route. Transportation was not available to permit that exercise. The Government has updated TE 6, Transportation Services, to clearly identify the peak and non-peak workload, the schedules between each building and the number of times each schedule is required.

Q165. Reference: C.2.3.2 Provide Locksmith Services - The contractor shall make keys, repair, install, re-key, and replace locks on office property as requested by the work order. The contractor shall also install lock bars on filing cabinets as requested by the work order. The total number of locksmith services permitted on one request is 12. The total number of keys permitted on one request is 24. The contractor shall label all key replacements with the lock number associated with that key.

Question: Based on the requirements of this paragraph the contractor shall make keys and perform locksmith services at each site. However analysis of TE- 11 Government Property Furnished confirms that key cutting machines are just provided at Andover, Austin and Fresno. Will the Government provide a key cutting machine at each site or will the contractor required to purchase a key cutting machine for the remaining sites or will the contractor be asked to outsource this requirement to a private firm? Does the workload data contained in TE-7 contain individual keys or does it reflect work orders? Example Andover has 21 listed however based on the prerequisites listed above this quantity could be anywhere from 21 to a maximum of 504 keys.

A165. As you noted, the Government Property Furnished is identified in TE-11. This is the only equipment the Government will make available to the offerors. Any additional equipment needed will be the responsibility of the offerors. The method in which each offeror determines to provide the services to all sites is a business decision. The workload data in TE-7 is reflective of work orders.

Q166. Reference: C.2.3.1 Repair Property - The contractor shall perform repairs, adjustments, and modifications to Government property. The contractor shall be responsible for the purchase, removal, storage, replacement and proper disposal of fluorescent light bulbs for systems furniture in accordance with the latest applicable Federal, State, local and environmental regulations for managing the removal, storage, and disposal of fluorescent light bulbs.

It does not appear that work load data is provided for the number of bulbs replaced per site. Additionally the document titled Section B does not appear to contain a CPFF CLIN for the purchase and disposal of florescent light bulbs.

Which CLIN should the replacement bulbs and possible fees for disposal of these bulbs be charged to?

A166. The workload data for replacing the light bulbs is included in TE-7 and TE-8. CLIN 2, Basic Services, is the CLIN to be used for the purchase and disposal of the bulbs at the campuses, computing centers and their local Posts of Duty within 50 miles. CLIN CLIN 3B, Office Repairs, is the CLIN to be used for the purchase and disposal of the bulbs for the Posts of Duty outside 50 miles.

Q167. Reference: Exhibit 6: Exhibit 6 contains numerous errors throughout the document therefore it is attached as a separate enclosure to the questions contained in the document. Because of the number of errors highlighting them would be counterproductive. Comments have been added to the document and some of the general errors were highlighted to provide a representative sampling.

A167. TE-6 has been revised.

Q168. Reference: Comparison of TE-3 Warehousing and TE-6 Transportation - Information contained in TE-3 and TE-6 does not correlate. Example:

Comparison of Andover data contained in TE-3 and TE-6. A total of 920 pallets are identified in TE-6 for movement exclusively between ANC – Service Center and the Warehouse however TE-3 contains data for a total of 170 pallet processes of which 110 could be associated with a shipment or receipt. Can the government explain this discrepancy? It is understood that TE-3 contains Warehousing data and TE-6 contains Transportation data and would not be expected to be the same in every instance because many shipments are between individual sites however it is reasonable to assume that the warehouse should handle an amount equal to or more than that shipped between the warehouse and dedicated site with exclusive property movement between the two sites. Discrepancies in data contained in both TE’s have been identified throughout each document and are too numerous to list.

A168. TE-3 and TE-6 have both been revised.

Q169. Reference: C.2.4.2 Move Property - The contractor shall support office moves as requested through work orders. Property moves are limited to 15 persons per work order request with up to 265 sq. ft. of office space each. The move may include the movement of a computer, peripheral equipment, credenzas, bookcases, file cabinets, boxes, etc. Any requests for services in excess of these limits will not be the responsibility of the logistics services contract.

Does TE-7 Basic Services Workload refer to work orders or the total number average per month. According to the paragraph above 1 work order could generate 15 personal moves. Example: TE-7 pertaining to Andover lists 13 in the column associated with office moves. If this information reflects work orders then it could represent up to 195 individual moves.

A169. TE-7 Basic Services Workload shows the average number on a monthly basis.

Q170. Reference all TE’s - Does the work order data contained in each TE reflect work order or total quantity data? It the workload is based on work order quantity then we request that the Government provide the average quantity per work order for each TE data element in which a quantity of >1 is possible based on the RFP requirements.

A170. The TEs provide an estimate of the total quantity data.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT