TE-9 ERC_KISAM Call Types Descriptions and Cycle Times.pdf

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REFM Logistics Services Federal contract opportunity
Solicitation number
TIRNO-11-R-00009
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Department of the Treasury Internal Revenue Service

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REFM LOGISTICS SERVICES TIRNO-11-R-00009

SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

TECHNICAL EXHIBIT 9: ERC CALL TYPES, DESCRIPTIONS, AND CYCLE TIMES

Attachment J-6, TE 9

April 4, 2011

The following table provides Employee Resource Center (ERC) call types, descriptions, and maximum allowable cycle times.

ERC Call Type Descriptions PWS Cycle Time In Business

Days

Incoming Shipment Record and track incoming warehouse shipments for delivery or storage. C.2.1 2 days

Request Above Capacity Storage Provide cost estimate and timeline to acquire above capacity storage. C.2.1.3 4 days

Non-IT Property Disposal Dispose of property. C.2.1.5 5 days

IT Property Disposal Dispose of IT property. C.2.1.5 5 days

Warehouse Pick-up and Delivery Request for pick-up and delivery of stored items to/from Campus customer. C.2.1.6 7 days

Perform Unscheduled Pick-up and Delivery Provide special pickup and delivery of property on scheduled routes. C.2.2.3 2 days

Perform Unscheduled Pick-up and Delivery Provide special pick-up and delivery of property to locations not on scheduled routes as directed by the DGR. C.2.2.3 10 days

Repair or Adjust Furniture and Equipment Perform repairs, adjustments, and modifications to a variety of furniture and equipment. C.2.3.1 10 days

Repair or Adjust Furniture and Equipment -

POD

Perform repairs, adjustments, and modifications to a variety of furniture and equipment. C.3.1 10 days

Repair or Adjust Furniture and Equipment Requiring Purchase Purchase parts to repair furniture and equipment. C.2.3.1 30 days

Repair or Adjust Furniture and Equipment Requiring Purchase - POD Purchase parts to repair furniture and equipment. C.3.1 30 days

Repair Office Machines - Campus Only Perform repairs, adjustments, and modifications to office machines. C.2.3.1 3 days

Repair Workstation Lights Perform repairs of task lighting for workstations. C.2.3.1 4 days

Repair Workstation Lights - POD Perform repairs of task lighting for workstations. C.3.1 4 days Repair Workstation Lights Requiring

Purchase Purchase parts to repair workstation lighting. C.2.3.1 25 days Repair Workstation Lights Requiring

Purchase - POD Purchase parts to repair workstation lighting. C.3.1 25 days

Provide Locksmith Services Repair, re-key locks, and make keys for office furniture. C.2.3.2 7 days

Provide Locksmith Services - POD Repair, re-key locks, and make keys for office furniture. C.3.2 7 days

Repair of Keys/Locks Requiring Purchase Purchase locks and keys for office furniture. C.2.3.2 25 days Repair of Keys/Locks Requiring Purchase -

POD Purchase locks and keys for office furniture. C.3.2 25 days

Move Boxes Moves boxes within work area or from point to point. C.2.4.1 5 days

Move Boxes - POD Moves boxes within work area or from point to point. C.3.3.1 5 days

Move Property Move property within work area or from point to point. C.2.4.2 21 days

Move Property - POD Move property within work area or from point to point. C.3.3.2 21 days Support Special Events, Assemblies, and Meetings Move, rearrange, and place property. C.2.4 5 days

REFM LOGISTICS SERVICES TIRNO-11-R-00009

SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

TECHNICAL EXHIBIT 9: ERC CALL TYPES, DESCRIPTIONS, AND CYCLE TIMES

Attachment J-6, TE 9

April 4, 2011

Provide Other Logistics Services Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. C.2.4.3 5 days

Provide Other Logistics Services - POD Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. C.3.3.3 5 days

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