F._2017_Thrift_Savings_Plan_Work_Volumes.pdf
PDF 149 KB Posted
- Attached to
- Recordkeeping Services Acquisiton (RKSA)
- Solicitation number
- TIB-2017-RFP-0001-RKSA
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2017 Thrift Savings Plan Work Volumes
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Other files
| File | Type | Posted |
|---|---|---|
| RKSA_Min_Qual_QnA.xlsx | XLSX spreadsheet | |
| C._TSP_Operational_Considerations.pdf | ||
| A._RKSA_Minimum_Qualifications_Announcement.pdf | ||
| D.__FERSA_Rules.pdf | ||
| E._FERSA_Required_Regulatory_Matters.pdf | ||
| B._DRAFT_RKSA_Statement_of_Objectives_MQ.pdf |
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Text version
Thrift Savings Plan Work Volumes
Channel 2017 Monthly Average
Contact Centers
Incoming Calls (IVR) 293,000
Incoming Calls (Opted Out to Agent) 204,000
Outgoing Calls 5,600
Correspondence 3,000
Special Correspondence 2,200
Secure Messaging 5,800
Fulfillment Requests 2,300
Chat NA
Service Bureau
Mailed Forms by SB 21,220
Faxed Forms by SB 50,011
Death Benefits
Form TSP-17 (claims received) 1,434
Form TSP-17 (claims initiated) 980
Form TSP-3 (received) 9,206
Legal Processing
RBCO (received) 620
CSCO (received) 1,041
POAs – Legal Authorization (received) 270
TSP-16 Spousal Exception (received) 128
MVRA 9
Tax Levy 3
Allegations of Spousal Misconduct 7
Agency Technical services/Money In Money Out
Incoming Calls (From Payroll Agency/Current ATS) 1,270
EDR (Employee Data Record) 3,231
YTD Contribution Requests 653
E-Mail (From Payroll Agency/Current ATS) 254
E-Forms 314
Journal Vouchers (Error Assistance) 10
Journal Vouchers (Manual Assistance) 29
Disbursements – DBPU – Payment Forms Received 1,118
Disbursements – LPU – Total Payments 981
Special Processing Unit
Rollovers and Transfers 3,178
Manual Notices 478
Error Corrections 848
Adjustments and Exceptions 434
Notices Mailed (reissues) 814
Forfeitures and Restorations 483
Forms Review 10,809
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