THERMO PWS (12 Nov 2024).pdf

USAF INSTALLATION PROTECTION PROGRAM (IPP)

PREVENTATIVE MAINTENANCE AGREEMENT (PMA)

PERFORMANCE WORK STATEMENT

FA4819-24-P-XXXX

Thermo Electron North America LLC (Thermo)

12 Nov 2024

DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.0 PURPOSE. The purpose of this effort is to provide preventative maintenance and service for the equipment listed in this document under Section 3.0.

2.0 SCOPE. AFCEC/CXA has highly technical equipment that requires preventative maintenance, cleaning, calibration, and servicing to keep the equipment running to laboratory standards.

3.0 TASKS. The contractor shall provide all labor, tools, transportation, materials, and major parts necessary to maintain the equipment listed below under either their Unity Essential Support Plan or their Unity Limited Support Plan as indicated in the below table.

ITEM Number Product No. / Serial No. Item Description, Support Plan

GC ISQ 7000

#71812005/ #718001621/ #468803

Gas Chromatograph-Mass Spectrometer (GC-MS), Unity Essential Support Plan,

1. GS-MS 1 ISQ7K-VPI, ISQ 7000, VPI, EI, SN ISQ71812005;

2.14800403, CG-MS Trace 1310 Mainframe 110V SN 718001621 and

3. 1R77010-600, Basic TriPlus FSH for liquid and Headspace SN468803.

TSQ Altis Plus

#TSQ03-10002/TSQ-A-

30009/ 38362/ 6509536/ 8331103/ 8330981

Thermo Scientific TSQ Altis Plus Triple - Unity Essential Support Plan-MSPEC-LC- MS; including

1. TSQ03-10002, Thermo Scientific TSQ Altis Plus Triple S/N TSQ-A-30009;

2. VF-P10-A-01 Vanquish Binary Pump F. Supports fast GR, S/N 8330981;

3. VF-A10-A-02 Vanquish Split Sampler FT, S/N 8331103;

4. VF-S01-A-02, System Base Vanquish Flex; and

5. VH-C10-A-02 Vanquish Binary Pump F. Supports fast GR, S/N 8330981.

3 SEM FEI Quanta FEG 250 #9925532

Quanta FEG-250 SEM – Unity Essential Support Plan S/N 9925532

All listed equipment is located at AFCEC/CXA, 139 Barnes Dr., Suite 2, Bldg. 1117 Tyndall AFB, FL 32403.

DRAFT

3.2 PREVENTATIVE MAINTENANCE SERVICE. The contractor shall inspect and perform preventative maintenance of the equipment listed above once per year under both plans. The contractor shall schedule preventative maintenance visits shall be scheduled with AFCEC/CXA. During preventative maintenance calls, the contractor shall provide cleaning, alignment, and other necessary maintenance to keep the equipment operational. Labor, travel, living expense, and major parts needed to service the equipment during preventative maintenance visits are included under the service agreement. The contractor shall be certified by Thermo to provide the listed preventive maintenance including any needed company proprietary software fixes that impact the operation of the system.

Main plan details are listed below:

3.2.1 Unity Essential Support Plan Features:

One (1) Scheduled Preventative Maintenance visit (a standard PM kit is included) Unlimited number of on-demand on-site corrective maintenance visits with a maximum of 72-hour response Engineer labor and travel Factory-certified replacement parts Priority status for technical support telephone inquiries (response within 2 hrs) Subscription to e-Support Online Technical Other plan details and exclusions are in Attachment 1

3.3 SOFTWARE UPDATES. The contractor shall mail installation CD as well as a detailed description of changes, additions, and improvements in updated versions of the software when software updates are released. The contractor shall provide professional installation of software updates during preventative maintenance visits.

3.4 EMERGENCY REPAIR SERVICE. The contractor is required to respond under the Unity Essential Support Plan within 72 hours during normal business hours to emergency calls for on-site repair service of the items listed above. Normal business hours exclude weekends and federal holidays. An unlimited number of emergency repair calls may be placed during the performance period of the service agreement for the Unity Essential Support Plan. Labor, travel, living expense, and major parts needed to repair the equipment and return to normal operation are included under the service agreement. Under the Unity Limited Support Plan only One (1) Scheduled Preventative Maintenance visit can be scheduled. The one (1) demand on-site field service visit will have a response within 5 days.

4.0 DELIVERABLES. The contractor is required to provide a service report after each routine maintenance or emergency repair visit within one week of the visit. The contractor is also required to provide installation CDs and a description of changes for software updates. Additional specifications, criteria, data, drawings, etc. are not necessary for the contractor to provide to the government to meet this requirement. The report can be an email describing what service was performed at the end of each visit.

5.0 HOURS OF OPERATIONS. Normal core business hours for the maintenance location are 0800 to 1600 hours. The majority of work effort shall be accomplished within the stated core hours.

6.0 QUALITY CONTROL. Quality Control of the services tendered to the government by the contractor is a contractual requirement. It is the contractor’s responsibility to have an inspection system in place to ensure the services meet the terms and conditions of the contract.

7.0. QUALITY ASSURANCE. The government will evaluate the contractor’s performance to ensure services meet contract requirements. The contractor will provide proof of approved vendors from the manufacturer to conduct service work on the equipment outline in 3.0. When a performance threshold has not been met or contractor performance has not been accomplished, the CORE will initiate and provide the contracting officer (CO) a corrective action report (CAR) for issuance to the contractor.

Contractor shall respond to the CAR in accordance with (IAW) instructions provided and return it to the CO within 10 calendar days of receipt.

8.0. TRAVEL. Travel is required in the execution of this PWS and is included in the contract with no additional cost to the Government.

9.0 SECURITY.

9.1 CLEARANCE AND BASE ACCESS. A security clearance is not required by this contract. The contractor shall be sponsored onto the military base and be escorted by Government personnel during the contractor’s visit. This project is unclassified.

9.2 PRIVACY ACT INFORMATION. Tasks under this contract may involve the use of information subject to Provisions of the Privacy Act of 1974. The contractor shall ensure that contractors assigned to this task understand and adhere to the Privacy Act of 1974. The user agency will identify such information and provide specific direction and guidance concerning the safeguarding of such information. The contract staff may be required to read, sign, and adhere to the appropriate nondisclosure requirements.

10.0 GOVERNMENT FURNISHED MATERIALS. There are no government furnished property or services provided to the contractor under this contract. The government allows access to the equipment covered under this PMA at Bldg 1117 Tyndall AFB, FL.

11.0 PERIOD OF PERFORMANCE. This is a 6-month base contract with four one-year options.

The period of performance is as follows:

Base Period 15 Sep 2025 – 14 Mar 2026 Option Year 1 15 Mar 2026 – 14 Mar 2027 Option Year 2 15 Mar 2027 – 14 Mar 2028 Option Year 3 15 Mar 2028 – 14 Mar 2029

ATTACHMENT ONE – PLAN DETAILS AND EXCLUSIONS

Unity Essential Support Features:

One (1) Scheduled Preventative Maintenance visit (a standard PM kit is included) Unlimited number of on-demand on-site corrective maintenance visits with a maximum of 72-hour response Engineer labor and travel Factory-certified replacement parts Priority status for technical support telephone inquiries (response within 2 hrs) Subscription to e-Support Online Technical Resources 10% Loyalty discount on parts, accessories, and consumables during the effective period of the contract (mention the loyalty parts discount program and request to be connected with PACUS team when contacting your local Thermo Scientific parts order department)

10% discount on Institute based or on-site training for chromatography, mass-spectrometry or trace elemental instruments. The training must be purchased during the contract validity period.

May not be available in all locations (please check availability with your local Thermo Fisher sales representative or customer service team). Applications, method development, or informatics training courses are excluded.

Software updates and notifications (Updates are defined as changes of the existing software version that are intended to improve its performance. Software updates are usually indicated by a revision number change e.g. from Revision 1.1 to Revision 1.2)

Computers that were purchased from Thermo Fisher Scientific and required for the operation of the analytical system (Replacement of functional computers in order to accommodate an upgrade to a newer version of the operating systems is not covered by the support plan) Coverage

Exclusions:

Computers and/or software not provided and/or installed with the system by Thermo Scientific

Replacing a computer hard drive with one of larger capacity Hardware and operating system upgrades Instrument control software version upgrades (Upgrades are usually indicated by a software version number change e.g. Version 1.2 to Version 2.0) Layered application software External power equipment e.g. UPS (uninterruptable power supply), power conditioner, or isolation transformer.

Operator training Components that cannot be repaired or replaced due to lack of availability from the Thermo

Scientific supplier Complete system replacement Work on radioactive sources and other assemblies Consumable items and parts such as (but not limited to) bottles, calibration materials, solvents, vials, caps, septa, columns, ferrules, filters, frits, injection port liners, gaskets, septa, ion exchange resin, lamps, filaments, photomultipliers, reaction tubes, source parts, mobile phases, DEP emitters, electron multipliers, glass jet separators, heated capillaries, ion gauges, ion volumes, pump oil, gases, data media, integrator paper, etc.

Accessories and optional modules, such as (but not limited to) autosamplers, second detector or injector, ion gauges, controllers, probes, etc. (unless covered by a separately purchased option plan, if available)

Unity Limited Support Features:

One (1) demand on-site field service visit, response within 5 days Engineer labor and travel is included for one (1) demand on-site field service visit Factory-certified replacement parts included (during on-site service) Priority status for technical support inquiries One (1) Scheduled Preventative Maintenance visit 10% Loyalty discount on Parts, Accessories or Consumables for end user during active contract.

Contact our parts group at Unity Priority line 1-877-594-3224 and mention the Loyalty PACs program.

Software updates and notifications updates are defined as changes of the existing software version that are intended to improve its performance. Software updates are usually indicated by a revision number change e.g. from Revision 1.1 to Revision 1.2.)

Computers purchased from Thermo Fisher Scientific and required for the operation of the analytical system. Replacement of functional computers in order to accommodate an upgrade to a newer version of the operating systems is not covered by the support plan.

Base Coverage Exclusions:

Computer and/or software not provided and/or installed with the system by Thermo

Scientific Replacing a computer hard drive with one of larger capacity Replacement of functional computers in order to accommodate an upgrade to a newer version of the operating systems.

Hardware and operating system upgrades Instrument control software version upgrades (upgrades are usually indicated by a software version number change e.g. Version 1.2 to Version 2.0) Layered application software support External power equipment e.g. UPS (uninterruptable power supply), power conditioner, or isolation transformer.

Consumable items and parts such as bottles, calibration materials, solvents, vials, caps, septa, all Columns, data media, ferrules, ETD filaments (excluding the one included in the PM visit), filters, frits, gases, gaskets, injection port liners, integrator paper, ion exchange resin, lamps, photomultipliers, pump oil, reaction tubes, source ceramics, mobile phases, autosampler rotor valve seals, ample ports, syringes, and sample loops, DEP emitters, electron multipliers, glassjet separators, heated capillaries, ion gauges, ion volumes.

Work related to radioactive sources Also excludes components that cannot be repaired or replaced due to lack of availability from

Thermo Scientific supplier (obsolescence).

Complete system replacement is not covered under contract.

Software packages offering features beyond that purchased and training of new operators.