TF3 Haivision MCS GuardianCare Service Contract - 29 August 2024.pdf

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PERFORMANCE WORK STATEMENT (PWS)

TF 3 Haivision Mission-Critical Systems GuardianCare Service and Audio-Visual Sustainment Contract

29 August 2024

Haivision Mission-Critical Systems, 150 Ottley Drive NE, Atlanta, GA 30324 https://haivisionmcs.com/

For the Task Force THREE Haivision MCS video wall systems located upon Naval Support Activity II, Bahrain

Alpha- J3 JOC (VIDS-27): S/N CMD059969 Alpha- J2 (VIDS-28): S/N CMD059927

PART 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: Support, Service, and protection are as defined in this section.

1.1.1 The contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, and other items and non-personal services necessary to ensure the continued technical support, service, and protection of Task Force THREE’s Haivision MCS video wall systems.

1.1.2 The Government will provide tools, vacuum cleaner, ladder and necessary materials to sustain the video wall systems at each location.

1.1.3 The Contractor shall perform to the standards in the contract.

1.1.4 The Contractor’s performance will be observed by the government Contracting Officer’s Representative (COR).

1.1.5 The contractor will be responsible for damages to United States Government (USG) owned facilities and equipment as a result of contractor employee activities.

1.2 Background: Contract provides for technical support 24 hours a day, every day. Period of Performance shall be 12 months, 30SEPTEMBER2024-29SEPTEMBER2025, adjusted accordingly for exact start date.

1.3 Scope: The Contractor shall provide: (1) telephone support 24 hours a day, 7 days a week, 365 days a year (24/7/365);

(2) Two onsite maintenance visits per year, for approximately five days, working 12 hours each day for hours as directed by the Project Manager; (3) all software updates during the term of the contract (which will be installed during either of the two onsite visits); (4) all repair parts; (5) one emergency on-site visit throughout the period of performance as requested by the Contracting Officer Representative; and (6) any other or additional support, service, or protection necessary to maintain the Haivision MCS video wall system in continuous fully functional condition.

1.4 Objectives: Provide support, service, and protection and repair parts to Task Force THREE’s Haivision MCS video wall systems to ensure continuous operation of those systems.

1.5 Reserved.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

1.6.2 The Contractor may have access to the systems at any time. Notice is required to coordinate base and building accesses.

1.6.3 The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 10 Days after date of contract award. (DELIVERABLE A. 001)

1.6.4 The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 days. If the Government has provided comments, the Contractor shall then have three days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include the following to be acceptable:

1.6.4.1 A list of means to request support or services, including telephone numbers and email addresses.

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1.6.5 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 1 hour of identifying those issues. Verbal reports shall be followed up by written reports within two business days.

(DELIVERABLE A. 002).

1.6.6 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6.7 Operating Hours/Contract Support Hours: The Contractor is responsible for conducting business, between the hours of 0000-2359 Monday through Sunday, every day of the year to include all holidays. The Contractor shall, at all times, maintain an adequate workforce to ensure uninterrupted performance of all tasks defined within the PWS when the Government facility is not closed for the above reasons. The Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.8 Place of Performance: The work to be performed under this contract will be performed on Naval Support Activity II, Bahrain.

1.7 Security Requirements: The following information is provided on security related matters.

1.7.1 Installation Access: Contractor personnel performing work under this proposed contract must be able to access the base. The Contractor shall provide required services at all locations as defined in the PWS. Contractor personnel must have Identification Cards in accordance with base security measures and in conjunction with local Base Access requirements. All Contractors and subcontractors will be vetted and escorted by US personnel prior to being granted access to all locations. The Contractor and Subcontractor’s employees will not be permitted on the installation when their presence is considered detrimental to the security of the installation. The Government reserves the right to require any Contractor employee who endangers persons or property, whose continue employment is considered inconsistent the interest of military security of who is found to be incapacitated or under the influence of alcohol, drugs, or other substances to be removed from the job site. Removal of employees for any reason does not relieve the Contractor of the requirements to perform all services specified herein. The contractor shall be responsible for ensuring that all employees adhere to military installation access procedures according to the Host Nation Military Security Protocol. All contractor employees will be required to sign a non-disclosure agreement prior to admission on the installation.

1.7.1.1 Access to location Identification Badges: When on site, the Contractor shall adhere to all installation policies and procedures. In order to gain access to the locations, the Contractor shall submit a list of all contractors’ personnel to the base security and COR to be vetted. When required, contractor employees will be escorted into the facilities by military personnel.

1.7.1.2 Access and General Protection / Security Policy and Procedures: Contractor employees shall comply with applicable installation, facility and area commander installation/ facility access and local security policies and procedures. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the base. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, base, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.2 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, facilities, equipment, and materials shall be secured. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.7.3 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7.4 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal

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information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.7.4.1 The Contractor shall provide signed non-disclosure agreements to the Government no later than 2 days prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance under this contract. (DELIVERABLE A. 003)

1.8 Post Award Conference/Periodic Progress Meetings: All meetings described herein may be attended by the Contractor telephonically or by video conference. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, shall be provided in writing to the Contracting Officer no later than 5 days after contract award. The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 24 hours a day, 7 days per week. Qualifications for all key personnel are listed below:

1.10.1 Contract Manager and Alternate Contract Manager: All Contractor personnel engaged under this contract shall have at minimum the ability to effectively and accurately communicate English conversationally and for businesses.

1.10.2 Special Qualifications: The contractor is responsible for ensuring all employees have appropriate skills, certificates, and licensing required to perform the services identified in this PWS.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.1 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW installation policies and procedures.

1.12 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.13 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

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evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. (DELIVERABLE A. 004) The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.14 Phase In /Phase Out Period: Contractor shall be able to provide service on period of performance start date.

1.15 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2004/108/EC. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are the sole responsibility of the Contractor.

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PART ___

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Overseas Environmental Baseline Guidance is available at www.dtic.mil/

USARCENT Electrical Safety Policy

Federal Acquisition Regulations are available at www.arnet.gov/far/

AR 385-10, Army Safety Program

ASG Fire Prevention Standalone Supplement

Useful reference documents for contractors working with the US Government are available at http://www.aca.army.mil/

Federal Joint Ethics Regulation (JER) 5500.7-R is available at www.dod.mil/dodgc/defense_ethics/ethics_regulation/

USARCENT Electrical Safety Policy

Federal Acquisition Regulations are available at www.arnet.gov/far/

In the event that applicable governing regulations and/or directives conflict, the more stringent of the governing regulations and/or directives shall take precedence.

In the event that applicable governing regulations and/or directives conflict, the more stringent of the governing regulations and/or directives shall take precedence.

http://www.dtic.mil/ http://www.arnet.gov/far/ http://www.aca.army.mil/ http://www.dod.mil/dodgc/defense_ethics/ethics_regulation/ http://www.arnet.gov/far/

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TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To A. 001The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 10 Day after date of contract award

Once One for COR and Contracting Officer

Electronic delivery via email using Microsoft Office Word

To the Contracting Officer through the Contracting Officer’s Representative (COR)

A. 002 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 1 hour of identifying those issues. Verbal reports shall be followed up by written reports within two work days

As required One for COR and Contracting Officer

Electronic delivery via email using Microsoft Office Word

To the Contracting Officer through the Contracting Officer’s Representative (COR)

A. 003 The Contractor shall execute nondisclosure agreements within 2 days of commencing on-site work under the contract.

As required One for COR and Contracting Officer

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative (COR)

A. 004 The Contractor shall submit Contractor’s OCI Mitigation Plan upon occurrences organizational conflicts of interest within one week of knowing of the occurrence, and prior to commencing any work under the contract

As required One for COR and Contracting Officer

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative (COR)

A. 005 The Contractor shall submit Contractor’s Service Contract Report at the URL provided or at such other URL that may be provided in the future

Annual Online Online Online

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ATTACHMENT ___

Combatting Trafficking In Persons (CTIP)

The Contractor shall not engage in human trafficking under penalty of contract forfeiture. The COR is the primary line of defense against human trafficking. He or she must be able to recognize the signs and take appropriate action as required. Listed below is a list of indicators and resources. The latest international resource links can be found through the links below. The posting of flyers found in the below website is encouraged.

To request help or report suspected human trafficking, call the National Human Trafficking Resource Center hotline at 1-888-373-7888. Or text INFO or HELP to us at: Be Free (233733).

Common Work and Living Conditions:

The Individual(s) in Question

• Is not free to leave or come and go as he/she wishes

• Is under 18 and is providing commercial sex acts

• Is in the commercial sex industry and has a pimp /manager

• Is unpaid, paid very little, or paid only through tips

• Works excessively long and/or unusual hours

• Is not allowed breaks or suffers under unusual restrictions at work

• Owes a large debt and is unable to pay it off

• Was recruited through false promises concerning the nature and conditions of his/her work

• High security measures exist in the work and/or living locations (e.g. opaque windows, boarded up windows, bars on windows, barbed wire, security cameras, etc.)

Poor Mental Health or Abnormal Behavior:

• Is fearful, anxious, depressed, submissive, tense, or nervous/paranoid

• Exhibits unusually fearful or anxious behavior after bringing up law enforcement

• Avoids eye contact

Poor Physical Health:

• Lacks health care

• Appears malnourished

• Shows signs of physical and/or sexual abuse, physical restraint, confinement, or torture

Lack of Control:

• Has few or no personal possessions

• Is not in control of his/her own money, no financial records, or bank account

• Is not in control of his/her own identification documents (ID or passport)

• Is not allowed or able to speak for themselves (a third party may insist on being present and/or translating)

• Claims of just visiting and inability to clarify where he/she is staying/address

• Lack of knowledge of whereabouts and/or do not know what city he/she is in

• Loss of sense of time

• Has numerous inconsistencies in his/her story

This list is not exhaustive and represents only a selection of possible indicators. Also, the red flags in this list may not be present in all trafficking cases and are not cumulative. Learn more at www.traffickingresourcecenter.org.

(End of PWS) http://www.traffickingresourcecenter.org/