Request for Information (RFI) Questions -HSI Case Management System.pdf

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Request for Information (RFI) - HSI Case Management System

Aug 1, 2024

RFI for U.S. Immigration and Customs Enforcement Homeland Security Investigations - HSI Case Management System

Background The Department of Homeland Security (DHS) U.S. Immigration and Customs Enforcement (ICE) Homeland Security Investigations (HSI) is continuing the process of transforming its Information Technology (IT) investment approach and pro-cesses for acquiring and delivering enhanced investigative capabilities to its 11,000-person global workforce. To this end, HSI has created the “ICE TECS Modernization” program which provides the core toolsets used by HSI agents worldwide to develop and document their criminal investigations. The program functionalities include:

1. Case Management – management of information relevant to investigative cases, including management of investigative cases, investigative reports, statistics and approval workflows;

2. Media Management – management of case related digital information, such as but not limited to, images, video, audio, and documents.

3. Subject Record Management – management of information relevant to the various subjects under investigation, includ-ing people, businesses, vehicles, etc., and includes the sharing of subject information with CBP for lookout and seizure tracking purposes;

4. Search – ability to conduct unified searching across multiple systems both internal and external to ICE, primarily regard-ing subject-related information (for example, field of attributes built around a subject, including alias’, that provides informa-tion at a sub-level and as an entity), around, and in support of investigative processes as well as supplying this data to addi-tional consuming systems within ICE, for example, Law Enforcement Information Sharing Services (LEISS), etc.;

5. Data Warehousing – ongoing management of an HSI data repository which supports both the routine and ad-hoc re-porting needs of ICE/HSI as well as the sharing of permitted information with external international, national, state and local/tribal law enforcement agencies.

6. Employ federal standardized data formats, such as National Information Exchange Model (NIEM) to enhance DHS’s abil-ity to collect data, and support reporting and information sharing across national law enforcement communities.

Note that ICE held an Industry Day in June 2023 with additional background information about the TECS Modernization pro-gram, which included information about procurement history, and anticipated future procurement needs. The link to the SAM.gov notice is here: https://sam.gov/opp/e1d91841563c4dba8bf208a8fd56ff18/view The notice contains a power point presentation and recording of the Industry Day for background.

As noted previously, the TECS Modernization Program includes two major procurements.

1. Investigative Case Management (ICM) is the front end, user facing application

2. Backend Stabilization, Enhancements, and Sustainment Support (SESS)

The SESS procurement was awarded as a single-award Blanket Purchase Agreement (BPA) against GSA schedule to IntegrityOnePartners in May 2024. ICE anticipates issuing a solicitation for a front end case management solution in Fiscal Year 2025.

http://sam.gov/ https://sam.gov/opp/e1d91841563c4dba8bf208a8fd56ff18/view

REQUEST FOR INFORMATION

This is a request for Information (RFI) for Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI), HSI Case Management System.

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This is not a solicitation announcement. This RFI is solely for market re-search and planning purposes and is not to be construed as a commitment by the Government to issue a subsequent solicita-tion. ICE is not seeking proposals as this time. Responders are advised that ICE will not pay any costs incurred in responding to this RFI. Not responding to this RFI does not preclude participation in any future solicitation. The Government may choose to meet with companies that respond to the RFI on a one-on-one basis as part of market research and may do so at its sole dis-cretion.

The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Government and will not be returned. Responses to the RFI may be used to develop Government documenta-tion. Responses to this RFI may be reviewed by Government technical experts drawn from staff within DHS/ICE and other Federal agencies. In addition, contractor personnel from the following company will be supporting the Government in review-ing responses and will have access to the RFI responses: Alpha Omega Integration

RFI Purpose: The purpose of this RFI is to continue market research to identify vendors and their products and/or services that can provide a comprehensive, cloud-based, front end Law Enforcement, Investigative Case Management System including software, project management, configuration, integration, and data management. ICE is specifically interested in companies that have experience developing and implementing a case management solution for a Law Enforcement Agency (LEA). A law enforcement agency is a government agency statutorily authorized as its primary function to enforce federal, state, tribal, and/or local law. Law enforcement agencies aim to prevent and detect crime, maintain public order and safety, and arrest and detain suspects. ICE may use the responses to this RFI in developing a procurement strategy, including determining if a set aside will be used, and contract vehicle selection.

Response Due Date: See SAM Posting for Response and Question details

Request for Information Respondents shall complete the fields below.

All responses should be related to experience directly for local, state, and/or federal LEA case management system.

A formal question and answer period is not part of this RFI. All questions regarding the requirement should be included di-rectly in your form response. However, any questions related to the RFI form functionality or extensions may be sent directly via email to the Contracting Officer, Miranda.Collins@ice.dhs.gov, Contract Specialist Amanda.Stought@ice.dhs.gov, and tecsmod.procurements@ice.dhs.gov.

Company Name * 1.

Provide your UEI * 2.

Name; Title; XXX-XXX-XXXX; email@email.com

Provide your Contact Information * 3.

Small

Other than Small

Business size based on NAICS code 541519 "Other Computer Related Services" * 4.

Small

Woman Owned Small Business

Veteran Owned

Service-Disabled Veteran Owned

8 (a)

HubZone

Other

If number 4 is small, list socio-economic status:5.

mailto:Miranda.Collins@ice.dhs.gov mailto:Amanda.Stought@ice.dhs.gov mailto:tecsmod.procurements@ice.dhs.gov mailto:email@email.com

If you hold any of the following Government-Wide Acquisition Contracts, Provide the #

GSA MAS6.

8(a) Stars III7.

Alliant 2 Unrestricted8.

CIO-SP3 Small Business9.

CIO-SP3 Unrestricted10.

Veterans Technology Services (VETS2) 11.

All Other GWACs12.

Recommended Approach for HSI's Case Management needs

Please identify which approach your company would recommend to meet HSI’s front end case management requirements and a brief description of your recommendation:

a) Commercial Off-shelf (COTS) Case Management System, customized to meet the law enforcement needs of ICE. If recommending a SaaS or COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider.

b) Hybrid COTS and OpenSource Custom Development solution, properly configured to meet the criminal law enforcement needs of ICE. For Hybrid COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider.

c) An OpenSource Custom Development Solution capable of meeting the criminal law enforcement needs of ICE.

13.

ADDITIONAL DETAILS: Please provide any additional information or questions that the Government should be aware when drafting an impending solicitation. Please note, your questions may not be answered directly, but incorporated into the Government's strategy.

14.

Similar Experience 1 Vendors are requested to describe contract(s) / project(s) related to the development or implementation of an LEA Case Management System. One specific project may not have covered each question area. If this is the case, respond with “Not in Scope” or “Does not Apply” as the corresponding response. It is requested that you answer each question for each referenced experience. If experience was part of a teaming arrangement or sub-contract plan, then the vendor shall delineate what por-tion of the scope they were responsible for.

Provide the following Contract Information for this Similar Experience Reference:

o Contract Title:

o Contract #:

o Sub-Contract # (if applicable):

o Awarded Value:

o Awarding Agency or Entity:

o Period of Performance:

o NAICS:

o Prime or Sub-Contractor:

15.

For this experience, please identify the law enforcement case management solution implemented and provide a brief description:

a. Commercial Off-shelf (COTS) Case Management System, customized to meet the law enforcement needs of ICE. If recommending a SaaS or COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider.

b. Hybrid COTS and OpenSource Custom Development solution, properly configured to meet the criminal law enforcement needs of ICE. For Hybrid COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider. What percentage of the solution was Open-Source Solution (OSS)?

c. An OpenSource Custom Development Solution capable of meeting the criminal law enforcement needs of ICE.

16.

Did this experience require the adoption of cloud first strategies using FedRAMP-approved tools? Please provide details

a. Specify which Cloud Service Provider (CSP) used (ex. Azure, AWS).

b. What was annual cost for this CSP?

c. Which products were used?

d. Did you leverage Infrastructure as Code (IaC) as part of delivering the cloud services?

e. Was the solution developed in a Government Cloud environment?

f. Was zero downtime deployment utilized in the solution?

17.

Was this solution a new case management solution or did it replace a legacy system while maintaining backward compatibility? If a legacy system was replaced, was the data migrated?

Provide details of the size and scope of the migration. *

18.

Did this case management solution require the integration of one or more systems or applications? Provide details on how this solution worked to provide a seamless end user experience for a case management system. *

19.

Did this solution manage one or more sets of users with independent workflows, roles, and access controls? Please provide details. *

20.

Please provide one or more detailed example of workflows, data sources, and capabilities implemented in the case management solution. *

21.

Did this solution utilize advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA)? If so, please provide details *

22.

Was this solution implemented and deployed in the mobile environment (cellphone and/or tablet). If so, please provide details on:

a) how it was implemented and deployed

b) percentage of capabilities available on mobile platform versus the laptop/desktop

c) capabilities available on mobile platform with details

d) online vs offline mode (synchronization with core case management solution) *

23.

For this experience, provide statistics for the case management solution on:

a. Total User Base and maximum number of concurrent user allowed

b. Total Data Size (case data and media data)

c. Number of system interfaces (internal or external)

d. Transaction volume on a weekly or monthly basis *

24.

For this experience, did it require managing unstructured, semi-structured, structured, and/or hybrid data? If so, please describe the processes and tools used for each data type that was implemented for this experience.

a. Ingestion of data from various sources

b. Data sharing to/from external or internal sources

c. Reporting capabilities *

25.

For this experience, how was data transparency implemented to ensure the customer has the capability to extract, integrate, and analyze data using whatever tools and repositories best serve customer needs?

a. Specify the tools and repositories used.

b. Identify any metrics applicable such as: user count, transactions on a daily/weekly basis, volume of data, frequency of ingest, etc. *

26.

For this experience, how long from award did it take to deploy an Initial Operating Capability (IOC) System and a Full Operating Capability (FOC) System? Provide details on how IOC and FOC are defined and what capabilities were implemented for each phase? *

27.

Can you provide the following, approximated, cost details for this referenced experience on a yearly basis:

a) Licensing Costs

i. Provide Average Annual Cost for this experience

ii. Provide Licensing Structure (i.e. per user, per core, etc)

iii. Provide Pricing Tiers if applicable

b) Cloud/Software Costs

i. Identify the Hosting CSP and Environments (i.e. GovCloud vs Vendor Cloud)

ii. Provide Average Annual Storage Costs for this experience

iii. Provide Average Annual Compute Costs for this experience

iv. Provide Software versions and license counts if applicable

c) Labor Costs

i. Provide Average Annual Development Costs

- Provide number of Full Time Employees (If possible, Labor Categories)

ii. Provide Average Annual Operations and Maintenance Costs

- Provide number of Full Time Employees (If possible, Labor Categories) *

28.

Similar Experience 2 (If Any) Vendors are requested to describe contract(s) / project(s) related to the development or implementation of an LEA Case Management System. One specific project may not have covered each question area. If this is the case, respond with “Not in Scope” or “Does not Apply” as the corresponding response. It is requested that you answer each question for each referenced experience. If experience was part of a teaming arrangement or sub-contract plan, then the vendor shall delineate what por-tion of the scope they were responsible for.

Provide the following Contract Information for this Similar Experience Reference:

o Contract Title:

o Contract #:

o Sub-Contract # (if applicable):

o Awarded Value:

o Awarding Agency or Entity:

o Period of Performance:

o NAICS:

o Prime or Sub-Contractor:

29.

For this experience, please identify the law enforcement case management solution implemented and provide a brief description:

a. Commercial Off-shelf (COTS) Case Management System, customized to meet the law enforcement needs of ICE. If recommending a SaaS or COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider.

b. Hybrid COTS and OpenSource Custom Development solution, properly configured to meet the criminal law enforcement needs of ICE. For Hybrid COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider. What percentage of the solution was Open-Source Solution (OSS)?

c. An OpenSource Custom Development Solution capable of meeting the criminal law enforcement needs of ICE.

30.

a. Specify which Cloud Service Provider (CSP) used (ex. Azure, AWS).

b. What was annual cost for this CSP?

c. Which products were used?

d. Did you leverage Infrastructure as Code (IaC) as part of delivering the cloud services?

e. Was the solution developed in a Government Cloud environment?

f. Was zero downtime deployment utilized in the solution?

31.

Was this solution a new case management solution or did it replace a legacy system while maintaining backward compatibility? If a legacy system was replaced, was the data migrated?

Provide details of the size and scope of the migration.

32.

Did this case management solution require the integration of one or more systems or applications? Provide details on how this solution worked to provide a seamless end user experience for a case management system.

33.

Did this solution manage one or more sets of users with independent workflows, roles, and access controls? Please provide details.

34.

Please provide one or more detailed example of workflows, data sources, and capabilities implemented in the case management solution.

35.

Did this solution utilize advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA)? If so, please provide details

36.

a) how it was implemented and deployed

b) percentage of capabilities available on mobile platform versus the laptop/desktop

c) capabilities available on mobile platform with details

d) online vs offline mode (synchronization with core case management solution)

37.

For this experience, provide statistics for the case management solution on:

a. Total User Base and maximum number of concurrent user allowed

b. Total Data Size (case data and media data)

c. Number of system interfaces (internal or external)

d. Transaction volume on a weekly or monthly basis

38.

For this experience, did it require managing unstructured, semi-structured, structured, and/or hybrid data? If so, please describe the processes and tools used for each data type that was implemented for this experience.

a. Ingestion of data from various sources

b. Data sharing to/from external or internal sources

c. Reporting capabilities

39.

For this experience, how was data transparency implemented to ensure the customer has the capability to extract, integrate, and analyze data using whatever tools and repositories best serve customer needs?

a. Specify the tools and repositories used.

b. Identify any metrics applicable such as: user count, transactions on a daily/weekly basis, volume of data, frequency of ingest, etc.

40.

For this experience, how long from award did it take to deploy an Initial Operating Capability (IOC) System and a Full Operating Capability (FOC) System? Provide details on how IOC and FOC are defined and what capabilities were implemented for each phase?

41.

Can you provide the following, approximated, cost details for this referenced experience on a yearly basis:

a) Licensing Costs

i. Provide Average Annual Cost for this experience

ii. Provide Licensing Structure (i.e. per user, per core, etc)

iii. Provide Pricing Tiers if applicable

b) Cloud/Software Costs

i. Identify the Hosting CSP and Environments (i.e. GovCloud vs Vendor Cloud)

ii. Provide Average Annual Storage Costs for this experience

iii. Provide Average Annual Compute Costs for this experience

iv. Provide Software versions and license counts if applicable

c) Labor Costs

i. Provide Average Annual Development Costs

- Provide number of Full Time Employees (If possible, Labor Categories)

ii. Provide Average Annual Operations and Maintenance Costs

- Provide number of Full Time Employees (If possible, Labor Categories)

42.

Similar Experience 3 (If Any) Vendors are requested to describe contract(s) / project(s) related to the development or implementation of an LEA Case Management System. One specific project may not have covered each question area. If this is the case, respond with “Not in Scope” or “Does not Apply” as the corresponding response. It is requested that you answer each question for each referenced experience. If experience was part of a teaming arrangement or sub-contract plan, then the vendor shall delineate what por-tion of the scope they were responsible for.

Provide the following Contract Information for this Similar Experience Reference:

o Contract Title:

o Contract #:

o Sub-Contract # (if applicable):

o Awarded Value:

o Awarding Agency or Entity:

o Period of Performance:

o NAICS:

o Prime or Sub-Contractor:

43.

For this experience, please identify the law enforcement case management solution implemented and provide a brief description:

a. Commercial Off-shelf (COTS) Case Management System, customized to meet the law enforcement needs of ICE. If recommending a SaaS or COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider.

b. Hybrid COTS and OpenSource Custom Development solution, properly configured to meet the criminal law enforcement needs of ICE. For Hybrid COTS solution, please identify the solution, version, and your relationship to the Publisher/Provider. What percentage of the solution was Open-Source Solution (OSS)?

c. An OpenSource Custom Development Solution capable of meeting the criminal law enforcement needs of ICE.

44.

a. Specify which Cloud Service Provider (CSP) used (ex. Azure, AWS).

b. What was annual cost for this CSP?

c. Which products were used?

d. Did you leverage Infrastructure as Code (IaC) as part of delivering the cloud services?

e. Was the solution developed in a Government Cloud environment?

f. Was zero downtime deployment utilized in the solution?

45.

Was this solution a new case management solution or did it replace a legacy system while maintaining backward compatibility? If a legacy system was replaced, was the data migrated?

Provide details of the size and scope of the migration.

46.

Did this case management solution require the integration of one or more systems or applications? Provide details on how this solution worked to provide a seamless end user experience for a case management system.

47.

Did this solution manage one or more sets of users with independent workflows, roles, and access controls? Please provide details.

48.

Please provide one or more detailed example of workflows, data sources, and capabilities implemented in the case management solution.

49.

Did this solution utilize advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA)? If so, please provide details

50.

a. how it was implemented and deployed

b. percentage of capabilities available on mobile platform versus the laptop/desktop

c. capabilities available on mobile platform with details

d. online vs offline mode (synchronization with core case management solution)

51.

For this experience, provide statistics for the case management solution on:

a. Total User Base and maximum number of concurrent user allowed

b. Total Data Size (case data and media data)

c. Number of system interfaces (internal or external)

d. Transaction volume on a weekly or monthly basis

52.

For this experience, did it require managing unstructured, semi-structured, structured, and/or hybrid data? If so, please describe the processes and tools used for each data type that was implemented for this experience.

a. Ingestion of data from various sources

b. Data sharing to/from external or internal sources

c. Reporting capabilities

53.

For this experience, how was data transparency implemented to ensure the customer has the capability to extract, integrate, and analyze data using whatever tools and repositories best serve customer needs?

a. Specify the tools and repositories used.

b. Identify any metrics applicable such as: user count, transactions on a daily/weekly basis, volume of data, frequency of ingest, etc.

54.

For this experience, how long from award did it take to deploy an Initial Operating Capability (IOC) System and a Full Operating Capability (FOC) System? Provide details on how IOC and FOC are defined and what capabilities were implemented for each phase?

55.

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Can you provide the following, approximated, cost details for this referenced experience on a yearly basis:

a) Licensing Costs

i. Provide Average Annual Cost for this experience

ii. Provide Licensing Structure (i.e. per user, per core, etc)

iii. Provide Pricing Tiers if applicable

b) Cloud/Software Costs

i. Identify the Hosting CSP and Environments (i.e. GovCloud vs Vendor Cloud)

ii. Provide Average Annual Storage Costs for this experience

iii. Provide Average Annual Compute Costs for this experience

iv. Provide Software versions and license counts if applicable

c) Labor Costs

i. Provide Average Annual Development Costs

- Provide number of Full Time Employees (If possible, Labor Categories)

ii. Provide Average Annual Operations and Maintenance Costs

- Provide number of Full Time Employees (If possible, Labor Categories)

56.