TE A_PRS_DRAFT.pdf

Technical Exhibit A – Performance Requirements Summary (PRS) The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds provided below describe the minimum acceptable levels of service required for each requirement.

PRS # Performance Objective

Performance Standard

AQL Workload Indicator(s)/Lot size

Method of Surveillance

Consequence

1. PWS Para 2.1.10 The Contractor shall clean Organizational Clothing and Individual Equipment (OCIE) for authorized Customers.

a) The following OCIE items (GFSU, Maternity coat and slacks, tactical/modular sleep system, etc.)

shall be cleaned

IAW

Manufacturer care/label instructions and be free of dirt and soil.

b) Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

c) All items shall be dried with no signs of wetness

IAW

Manufacturer care label/instructions.

d) Finished products shall be protected from any contaminants that would require items to be re-laundered.

e) All items that fail to meet quality standards shall be returned for re-laundering

90% Returned clean Organizational Clothing and Individual Equipment

(OCIE).

Random Sampling

CDR. Results of this performance objective, along with justification, will be documented in monthly metric and used for reporting contractor past performance.

at no additional costs.

f) All items turned in for cleaning shall be completed IAW Attachment 2.

2. PWS Para 2.9.4.

The Contractor shall provide Laundry Services for linens

a) All linens (sheets, pillows, pillowcases, mattress covers/pads, bedspreads and blankets) shall be cleaned IAW Manufacturer care label/instructions and be free of dirt and soil.

b) All linens shall be dried with no signs of wetness

IAW

Manufacturer care label/instructions.

c) All finished linen shall be, folded and bundled (twenty-five (25) each pillowcases, twenty (20) each sheets, twenty

(20) each tablecloths, twenty (20) each napkins, five (5) each mattress covers/pads, five

(5) each bedspreads, five

(5) each blankets).

d) Finished products shall be protected from any contaminants that would require items to be re-laundered.

90% Returned laundered linens

Random Sampling

CDR. Results of this performance objective, along with justification, will be documented in monthly

e) All items turned in for laundry shall be completed IAW Attachment 2.

3. PWS Para 2.1.11.

The Contractor shall provide Dry Cleaning Service

a) All dry cleaning of flags, bunting, ceremonial uniforms, chaplains’ vestments, and OCIE of deceased Soldiers shall be conducted IAW Manufacture/Care label/instructions and be free of dirt and soil.

b) Draperies accepted by the Contractor for processing shall be invoiced by the Contractor at the established rate per square foot.

This price shall include appropriate processing, ironing, and delivery of the completed work to the Requiring Organization.

c) Coats, trousers or skirts of Dress Uniforms shall be pressed.

d) Finished products shall be protected from any contaminants that would require items to be re-laundered.

e) All items that fail to meet quality standards shall be returned for re-laundering

90% Returned dry-cleaned items.

Random Sampling

CDR. Results of this performance objective, along with justification, will be documented in monthly at no additional costs.

f) All items turned in for dry cleaning shall be completed within three (3) business days.

4. PWS Para 2.1.12 The Contractor shall provide repairs to individual garments or organizational items.

a). The Contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry cleaning ticket.

b) Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

c) Claims for lost or damaged items shall be resolved within ten (10) business days following the date the claim is

90% Returned laundered or dry-cleaned items.

Random Sampling

CDR. Results of this performance objective, along with justification, will be documented in monthly

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

PRS Description of contents:

a. PRS #: indicates the numbering sequence within the PRS table .

b. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.

c. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

received by the Contractor.

5. PWS Para 2.1.3.

The Contractor shall Pickup/Deliver Linen at Designated Location(s).

a) The Contractor shall pickup and return all linen to designated locations IAW Attachment 2 in like-item bundles

b) The Contractor shall maintain accountability of Government-owned items.

90% Monthly Compliance

Inspection of dated laundry/dry-cleaning tickets.

100% Inspection

CDR. Results of this performance objective, along with justification, will be documented in monthly metric and used for reporting contractor past performance.

6. PWS Para 2.1.13 The Contractor shall provide Transportation Services

a) Pickup and delivery of laundry and dry cleaning during normal duty hours.

b) All cleaned laundry and dry cleaning items shall be transported separately from items to be cleaned and dry cleaned.

c) Vehicles shall be cleaned with germicidal cleaner after each pickup.

90% Inspection of laundry/dry-cleaning tickets and vehicle.

Random Sampling

CDR. Results of this performance objective, along with justification, will be documented in monthly

d. Actual Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the Government, but recognizes defective performance sometimes happens unintentionally.

e. Workload Indicator(s)/Lot size: This column indicates what will be directly utilized to obtain the lot size and validate the performance objective is achieved.

f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.

g. Consequence of failure to achieve the AQL