Laundry PWS_DRAFT.pdf

1. General.

1.1 Introduction.

Army Sustainment Command (ASC) provides contracted Laundry and Dry Cleaning (L&DC) services In Accordance With (IAW) Army Regulation (AR) 210-130 to launder and press fabrics, textiles, garments, linens, and specified Organizational Clothing and Individual Equipment (OCIE) for Active and Reserve Components.

1.2 Background.

The Army Sustainment Command (ASC) has provided or made available, L&DC services to launder and press textiles, garments, linens, OCIE and fabrics for Active or Reserve components on a direct or reimbursable basis.

L&DC operations are primarily governed by AR 210-130, Laundry and Dry Cleaning Operations. ASC provides manpower and contracts for L&DC at specific Installations, both Continental United States (CONUS) and Outside of Continental United States (OCONUS).

1.3 Mission.

The Army’s Installations L&DC Program provides the laundry and dry cleaning of Government owned items IAW environmental Occupational Safety and Health Administration (OSHA)/host nation, and other applicable regulations and policies. This process includes drop-off, pick-up, and direct exchange at designated locations. The laundry services include accountability, wash, dry, and package specified items (blankets, pillows, sheets, pillowcases, mattress covers, bedspreads, tablecloths, cook and medical non-reimbursable whites; confinement uniforms and OCIE) to meet organizational health and sanitation requirements. Dry cleaning services include accountability and cleaning, packaging of items (flags; bunting; draperies; ceremonial uniforms; funeral detail clothing; and special categories).

1.4 Objectives.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency, and economy to the Fort Drum community. The Contractor shall provide L&DC services for Government Owned Contractor Operated (GOCO) which includes labor, supervision, vehicle transportation for pickup and delivery, facilities, equipment, supplies and material (unless designated as Government furnished within this contract) necessary for the performance for bulk and piece rate Customer support at Fort Drum.

This contract includes functions, tasks and responsibilities normally inherent to a Laundry and Dry-Cleaning Facility. The Contractor shall receive, account for, process and return articles tendered for laundry.

Services shall be performed in compliance with the standards as contained or referenced in this contract.

2. Requirements.

2.1 Description of Services.

2.1.1 The Contractor shall operate and manage the Laundry Distribution and Collection Point for the issue, receipt, requisition, exchange, warehousing, and turn-in of linens IAW AR 710-2, Supply Policy Below the National Level;

Department of Defense (DoD) 4145-19-R, Storage and Materials Handling; and other regulatory requirements.

2.1.2 The Contractor shall maintain accountability for linens and other items submitted for L&DC services IAW AR 710-2, Supply Policy Below the National Level; Department of Army Pamphlet (DA PAM) 710-2-1, Using Unit Supply System (Manual Procedures); AR 735-5, Property Accountability Policies; and other regulatory requirements.

2.1.3 The Contractor shall pickup/deliver linen at designated locations IAW Attachment 2.

2.1.4 The Contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering.

2.1.5 The Contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract IAW AR 210-130, Laundry and Dry Cleaning Operations.

2.1.6 The Contractor shall ensure that only authorized individuals are afforded laundry service IAW DA PAM 710- 2-1.

2.1.7 All work and services provided by the Contractor shall be performed IAW the standards as contained or referenced herein.

2.1.8 Reserved.

2.1.9 Reserved.

2.1.10 The Contractor shall clean specialty items and OCIE for authorized customers.

2.1.11 The Contractor shall provide dry cleaning service.

2.1.12 The Contractor shall provide repairs to individual garments or organizational items within the Contractor’s possession.

2.1.13 The Contractor shall provide Transportation Services.

2.2 General Information.

2.2.1 Non-Personal Services.

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2.2 Period of Performance (PoP).

The PoP is for a five year contract (one-year Base and four Option Years).

2.3 Place of Performance and Hours of Operation.

The work to be performed under this contract will be performed at Building 4525 and IAW Attachment 2. The Contractor shall operate the Laundry Distribution and Collection Point between the hours of 09:00 AM to 1:00 PM, Tuesdays and Fridays, excluding holidays. However, in the event unforeseen circumstances require operation of the Laundry Distribution and Collection Point outside prescribed hours, the Contracting Officer or authorized representative will provide at least one week notice prior to required operations. The Contractor shall pick-up soiled items/equipment IAW Attachment 2. Laundry picked up on Tuesday shall be delivered back to the customer on Friday of the same week, a 72 hour processing time. Laundry picked up on Friday shall be delivered back to the customer on Tuesday of the following week, a 96 hour processing time.

2.4 Recognized Government Holidays.

The Federal Government observes the following holidays. Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available.

New Year’s Day January 1st Martin Luther King Jr. Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

2.4.1 When a federal holiday falls on a pick-up/delivery day the Contractor shall pick-up laundry for processing and return cleaned laundry on the next business day.

2.4.2 In the event that weather or other bona fide emergency conditions prevent performance of scheduled pickups or deliveries, the Contracting Officer Representative (COR) will work with the Contractor to provide a revised schedule as soon as practical. The Contractor shall perform to the revised schedule, upon notification, to the same standard as the normal schedule.

2.5 Contract Administration and Management.

2.5.1 Post Award Conference/Performance Evaluation Meetings.

2.5.1.1 The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office IAW Federal Acquisition Regulation (FAR) 42.5, Post Award Orientation, or as agreed upon and stated in the contract award document. The Contracting Officer (KO), COR/Alternate Contracting Officer Representative (ACOR), and Logistics Readiness Center (LRC) management will meet quarterly with the Contractor to review the Contractor's performance. These meetings will be at no additional cost to the Government.

2.5.1.2 The Contractor shall be responsible for total management during the performance of this contract. The administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.5.2 Roles, Responsibilities and Respective Authority.

2.5.2.1 Contracting Officer (KO). The KO is the only person authorized to make changes in any of the requirements under the contract, and not withstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.5.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as a COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602-2, Contracting Officer’s, Responsibilities. The COR will aid in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.5.2.3 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery date. The COR has no authority to make any commitments or changes that affect price, quality, quantity, delivery, or other terms and conditions of the contract IAW FAR 1.602-2 (d)(5).

2.5.2.4 COR/ACOR Functions. The COR/ACOR or designated Government Representative shall monitor all technical aspects of the contract and assist in contract administration. The COR/ACOR or designated Government representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; interpret technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.5.3 Contract Management.

2.5.3.1 The Contractor shall provide a Program Manager (PM) who shall be responsible for the overall management, performance and coordination of this contract. The PM shall act as the central point of contact with the Government.

The PM shall have signature authority and the authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the PM during his/her absence. The PM and Alternate, shall be designated in writing to the Contracting Officer. The Contractor shall submit an organization chart (to include contact info) for the PM and their Alternate and replacements, to the KO, not later than ten (10) business days prior to the contract start date or ten (10) business days prior to the start date for any replacements.

2.5.3.2 The Contractor's PM and Alternate shall each possess three (3) years specialized experience in supervising, administering and managing a L&DC operation.

2.5.3.3 The PM or Alternate shall be available during normal operating hours. At other times when employees are working the PM or Alternate shall be on call to handle contractual matters that may arise.

2.5.3.4 The Contractor shall provide Point of Contact information for the PM and designated Alternate to the COR, no later than ten (10) calendar days prior to the contract start date.

2.5.4 Personnel Administration.

The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements.

The Contractor shall make necessary travel arrangements for employees, if required. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5.5 Subcontract Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subContractor performance on this requirement. The prime Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subContractors to their team after notification to the KO or COR. Cross teaming may be permitted.

2.6 Contractor Personnel, Disciplines, Training and Specialties.

2.6.1 Contractor Personnel Requirements.

2.6.1.1 The Contractor shall provide personnel with required training, skills and experience in order to accomplish the work required under this PWS. Additionally, the Contractor must exercise due diligence in its hiring practices to ensure employee probity. Moreover, the Contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications.

2.6.1.2 The Contractor shall ensure that all Contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

2.6.1.3 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to Contractor labor Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as Contractor employees. Contractor employees will be introduced as Contractor personnel and must wear Contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the Contractor shall destroy the affected individuals’ badge(s).

2.6.1.4 While on a DoD Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed.

2.6.1.5 The Contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.6.1.6 The Contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

2.6.1.7 Employment of off-duty Military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.6.1.8 The Contractor shall ensure the Contractor PM and the Alternate PM possess basic proficiency in the English language (reading & writing).

2.6.1.9 Contractor employees having duties on a DoD Installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the Installation, Contractor employees will depart the facility after all work is performed.

2.6.1.10 All Contractor personnel required to access a Government Installation in performance of their duties under this effort must possess a Common Access Card (CAC); non-CAC eligible Contractor employees must possess the appropriate Government issued identification for entry to the Installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified Contractor employees performing work under this contract IAW Homeland Security Presidential Directive-12 (HSPD-12) entitled Policy for a Common Identification Standard for Federal Employees and Contractors; Office of Management and Budget (OMB) Guidance M-05-24, Subject:

Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors; Federal Information Processing Standards Publication (FIPS PUB) Number 201-3 entitled Personal Identity Verification (PIV) of Federal Employees and Contractors. The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons.

2.6.1.11 Contractors that require Installation access must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive (AR) 2014-05 entitled Policy and Implementation Procedures For Common Access Card Credentialing And Installation Access For Uncleared Contractors. At the discretion of the sponsoring Activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

2.6.2 Required Training

2.6.2.1 The Contractor shall develop a training program addressing both Government training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor shall be advised of mandatory Government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

2.6.2.2 Antiterrorism, IAW AR 525-13, all Contractor employees, requiring access to Army Installations, Facilities or Controlled access areas shall complete Antiterrorism (AT) Level I Awareness Training within thirty (30) calendar days after contract award date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected contract employee and subContractor employee to the KO or COR within thirty (30) calendar days of completion of training by all employees and subContractor personnel on a recurring annual basis. AT Level I Awareness Training is available at the following site: http://jkodirect.jten.mil.

2.6.2.3 iWatch Training - The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 5 days of new employees commencing performance. Results shall be reported to the COR NLT 10 days after completion. Course takes approximately two (2) hours to complete.

2.6.2.4 OPSEC Training - Per AR 530-1 Operations Security, the Contractor employees shall complete Level I OPSEC Awareness training within 30 days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm. The course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available (e.g. server problems), OPSEC Training can be provided by a qualified instructor.

2.6.2.5 Threat Awareness and Reporting Program (TARP) Training - Per AR 381-12 TARP, Annual threat awareness training conducted by a CI agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. In the event live training is not possible Contractor personnel shall complete the computer based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

2.7 Contractor Planning, Resource Management.

2.7.1 If the Senior Mission Commander or Installation (Garrison) Manager declares an Installation closed or road conditions red or black are deemed unsafe for routine travel/use due to inclement weather, the Contractor shall not pick up or deliver laundry to the installation. The remuneration of Contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.7.2 When required and directed by the KO, the Contractor shall provide technical support or assistance at Customer locations within the LRC area of responsibility. The impact of this additional Customer support to current workload/capability must be assessed by the Contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the Contractor must contact the COR prior to performing support or assistance.

2.7.3 The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This Contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government Activities or Agencies, to other Contractors, or to private parties. This restriction does not apply to Contractor data needed to properly execute this effort (e.g. man-hour reporting).

2.7.4 The Contractor shall report all Contractor labor hours (including subContractor labor hours) required for performance of services provided under this contract. The Contractor is required to completely fill in all required data fields in the System for Award Management (SAM) at www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than (NLT) October 31 of each calendar year. The COR will be responsible for verifying that the Contractor has reported the required data and has complied with the required manpower reporting annually; and will document the results in the Surveillance and Performance Monitoring (SPM) Module within the Procurement Integrated Enterprise Environment (PIEE) in the Miscellaneous section.

2.8. Processing Laundry Paperwork and Invoicing.

2.8.1 The Contractor shall provide laundry slip paperwork, Technical Exhibit B, Attachments One through Two, to Government personnel at the time of pick-up/turn-in. Items being turned in for service shall be accounted for on the specified Attachment as well as the date the items were received by the Contractor. Both the Contractor and Government representative shall sign the laundry slip to authenticate the information at time of pick-up/turn-in. The Contractor shall maintain the original document, and a copy shall be provided to the Government.

2.8.2. The Contractor shall maintain the laundry slip with the equipment throughout the laundering process and the equipment’s delivery back to the originating source or Contractor controlled stocks.

2.8.3. At delivery or return to central pick-up point, the Contractor shall annotate the date the delivery/return date in the appropriate location on the laundry slip. Both the Contractor and Government personnel shall account for items being delivered/returned and sign the laundry slip in the appropriate block to authenticate the transfer of property.

The Contractor shall maintain the original laundry slip for invoicing purposes.

2.8.4. The Contractor shall use original laundry slips to complete monthly invoice requirements. The Contracting Officer will provide the invoicing documents in Excel format for the Contractor to complete. The Contractor shall submit invoicing documents no later than the third of the month for the preceding month to the Contracting Officer Representative (COR) for validation prior to submitting the monthly invoice into WAWF. Once validated, the COR will inform the Contractor to submit the invoice into WAWF.

2.9. Direct Exchange and Salvage Linen Control. The Government initially provides a stock of 500 complete sets of linens and the Contractor shall return sheets, pillowcases, pillows, mattress covers, and blankets on a direct exchange basis for permanently assigned Fort Drum units. Medical Activity (MEDDAC) items will not be accepted for Direct Exchange (DX).

2.9.1. The Contractor shall account for and maintain 500 complete sets of linen as provided by the Government for direct exchange operations. A complete set of linen is defined as 1 each pillow, 1 each pillowcase, 1 each mattress cover, 1 each wool blanket, and 2 each sheets.

2.9.2. The Contractor shall accept sorted items from designated units. The Contractor shall only accept items that will be brought back to a serviceable condition through laundering. The Contractor shall not accept items that cannot be returned to the direct exchange stocks following laundering.

2.9.3. The Contractor shall exchange accepted sorted items for clean and serviceable like items at the time of turn-in.

2.9.4. The Contractor shall launder linen items for return to the direct exchange stocks within timelines established in Attachment 2.

2.9.5. The Contractor shall identify items as equal exchanges or "same ones back", unless specified otherwise, throughout the processing procedure until issued back to the customer. The Contractor shall be liable for return of the number and kind of items furnished for service.

2.9.6. The Government will issue replacement linens to the Contractor, at no cost, for items determined to need replacing due to fair wear and tear or a valid adjustment document, e.g. Statement of Charges (SOC), Financial Liability Investigation for Property Loss (FLIPL), resulting from loss of accountability at unit level.

2.10. Contingency Linen Issues: The Contractor shall maintain accountability, issue, receive turn-ins, and launder contingency linen items.

2.10.1. The Contractor shall maintain 2,500 complete sets of linen as provided by the Government for contingency linen operations. A complete set of linen is defined as 1 each pillow, 1 each pillowcase, 1 each mattress cover, 1 each wool blanket, and 2 each sheets.

2.10.2. Contingency issues will be at the direction of the COR or ACOR to units with valid signature card (DA Form 1687) assumption of command orders, and request approved by the COR/ACOR.

2.10.3. Linen shall be issued on a DA Form 2062 with modifications made on a DA Form 3161. All original documents shall be maintained by the Contractor at the linen facility, and a copy will be provided to the customer for each issue and turn-in processed.

2.10.4. The duration of the loan shall be specified on the request from the unit. After the due date has passed, the Contractor shall notify the COR/ACOR if the linen has not been returned. The COR/ACOR will attempt to contact the unit. If the unit does not respond to the request to return the linen, the action will be forwarded to the Army Field Support Battalion Drum for action.

2.10.5. The Contractor shall inspect the linens being returned for serviceability; unserviceable linens shall be segregated and reported to the COR as requiring replacement.

2.10.6. The Government will issue replacement linens to the Contractor, at no cost, for items determined to need replacing due to fair wear and tear or a valid adjustment document, e.g. Statement of Charges (SOC), Financial Liability Investigation for Property Loss (FLIPL), resulting from loss of accountability at unit level.

2.11. Organizational Clothing / Individual Equipment (OCIE) Items: These items are Government-owned and are identified in the estimated workload, paragraph 8.3, Attachment 1.

2.11.1. OCIE items shall be picked up from and delivered to the Central Issue Facility (CIF), building P4525, Camp Hale Road, loading dock #16, between the hours of 8:00AM to 12:00 PM and 12:30PM to 3:30PM, Tuesdays and Fridays. Only the CIF will be allowed to process OCIE items to launder/dry clean.

2.11.2. OCIE items available for laundering are identified in the estimated workload, paragraph 8.3, Attachment 1 and will be turned-in using the laundry ticket Attachment One of Technical Exhibit B, paragraph 8.2.

2.11.3. Government and Contractor personnel will conduct a joint inventory of items being turned in for service and countersign the laundry ticket prior to items being loaded for transport to the laundry facility.

2.11.4. Government and Contractor personnel will conduct a joint inventory of items being returned after service and countersign the laundry ticket prior to the Contractor departing the CIF.

2.12. Sorting, Washing, and Drying.

2.12.1. The Contractor shall employ his own wash formulas to ensure that the washed item is restored to its intended appearance. White fabrics shall be white, and free of yellow or gray tints. Colors shall be bright and clear.

2.12.2. The Contractor shall ensure articles smell fresh and clean and are free of objectionable odors, cleaning chemicals, mold, mildew, bacteria, and other unclean elements.

2.12.3. The Contractor must be able to clean OCIE items that cannot be put into a commercial or privately owned laundering machine, either to wash or dry. This will include, but not limited to, such items as MOLLE components, Improved Outer Tactical Vests (IOTV), etc.

2.12.4. The Contractor shall ensure that shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices.

2.12.5. The Contractor shall clean articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damage of any kind to the fabric.

2.12. The Contractor shall adhere to the directions on labels in all articles. If the manufacturer’s care instructions are not on an article, the Contractor shall propose appropriate procedures to the COR for approval.

2.12.7. The Contractor shall ensure all items are completely dry.

2.13. Flat Work Ironing. The Contractor shall process flat work such as sheets and pillow cases so that surfaces are smooth and free of wrinkles.

2.13.1. The Contractor shall tie sheets, tablecloths, and napkins in bundles of 20.

2.13.2. The Contractor shall tie pillowcases in bundles of 25.

2.13.3. The Contractor shall tie mattress covers/pads, bedspreads and blankets in bundles of 5.

2.14. Pressing.

2.14.1. The Contactor shall press articles that have been starched to provide adequate body without excessive stiffness and place on the hangers. The Contractor shall transport the articles in a manner that minimizes wrinkling.

2.14.2. Other Clothing: All clothing shall be wrinkle free and individually placed on hangers.

2.15. Lost, Damaged, or Destroyed Items.

2.15.1. The Contractor shall reimburse the Government for all items lost, damaged, or destroyed while in the possession of the Contractor.

2.15.2. The Contractor and Government will identify condition or quantity deficiencies at the time of delivery/return to the Government and complete the form provided in Attachment One (1). The Contractor and Government personnel will countersign the form at the time the discrepancies are identified.

2.15.3. A copy of Attachment One (1) of Technical Exhibit B will be provided to the COR with the monthly invoice documentation. The COR will deduct the dollar value of the discrepancy from the monthly invoice in order to effect reimbursement.

2.16. Disposition of Unclaimed Bundles and Items. The Contractor shall not use or keep property or clothing that has not been claimed. At the end of 30 days, the Contractor shall notify the COR of unclaimed items and coordinate return of property to the Government.

2.17. Fort Drum Medical Department Activity (MEDDAC) Laundry.

2.17.1. The Contractor shall pick up MEDDAC linen that the Government has placed in reusable, fluid resistant laundry bags.

2.17.2. The Contractor shall pick up linen from the MEDDAC warehouse, building P-11050B between the hours of 8:00AM to 11:30AM, Tuesdays and Fridays. Laundry picked up on Tuesday shall be delivered back to the same pick up location on Friday of the same week, 72 hour processing time. Laundry picked up on Friday shall be delivered back to the same pick up location on Tuesday of the following week, 96 hour processing time. This may contain linen (which has been placed in separate, labeled bags by the Government) from isolation rooms, infectious patients, and the pathology service.

2.17.3. The Contractor shall handle MEDDAC laundry, including bloody items, in accordance with paragraph 405- 24, Title 10, State of New York Official Compilation of Codes, Rules, and Regulations.

2.17.4. The Contractor shall comply with Standards in OSHA blood borne pathogens Standard 29 CFR 1910.1030.

2.17.5. The Contractor shall handle contaminated linen prior to washing only while wearing protective clothing.

2.17.6. The Contractor shall handle MEDDAC linen using universal precautions as outlined in OSHA standards.

2.17.7. The Contractor shall provide an isolated area where contaminated linen can be received, sorted, and stored separate from other linen in the Contractor's facility.

2.17.8. The Contractor shall clean and sanitize vehicles prior to transporting clean linen.

2.17.9. The Contractor shall ensure laundry items, laundry bags, and carts are free of soil, stains, objectionable odors, cleaning chemicals, bacteria, fungi, and other microorganisms, including pathogens or disease producing organisms.

2.17.10. The Contractor shall process items in strict accordance with the Joint Commission on Accreditation of Health Organizations standards.

2.17.10.1. Packaging and Delivery:

2.17.10.1.1. The Contractor shall provide hangers of sufficient strength to prevent sagging. Hangers holding pants shall be constructed so as to prevent wrinkles or shall use a cardboard piece on the horizontal bar.

2.17.10.1.2. The Contractor shall use standard commercial practices for folded work to prevent soiling and contamination.

2.17.10.1.3. The Contractor shall cover and transport hanging items using best commercial practices. Covered work shall contain no more than five hangers to facilitate handling.

2.17.10.1.4. The Contractor shall use Attachment Two (2) of Technical Exhibit B for MEDDAC linen for proper finishing codes.

2.17.10.2. Determining MEDDAC laundry volume:

2.17.10.2.1. The Contractor shall determine the weights of MEDDAC items at delivery and at pick-up. The Contractor shall use Attachment Two (2) of Technical Exhibit B to record the weights.

2.17.10.2.2. The Contractor shall weigh all carts and annotate the weight on the cart. Cubicle curtains shall always be placed in a separate cart.

2.17.10.2.3. The Contractor shall annotate the cart weight and net weight of the linen on the form.

2.17.10.2.4. At pick-up, authorized Government personnel will verify the weight or counts of all soiled laundry to be processed by weight or piece.

2.17.10.2.5. At delivery, authorized Government personnel will verify the weight or counts of all clean laundry.

2.17.10.2.6. Both parties shall countersign the form to acknowledge agreement of verified weights at pick-up and again at delivery.

2.17.10.2.7. The Contractor shall provide a copy of each completed form to the verifying Government personnel and the COR.

2.18. Laundry Services. The Contractor shall perform laundry service in accordance with best commercial practices.

2.18.1. Records: The Contractor shall maintain a complete list of all items laundered under this contract each month.

These records shall be available to the COR at all times.

2.18.2. The Contractor shall receive, mark, and classify items using commonly accepted procedures and finishing codes, providing accuracy, identity, and control of articles. Responsibility for the safety of items falls on the Contractor at the time of possession.

2.18.3. Items returned from laundry shall be processed in accordance with finishing codes provided for that item in the bid schedule.

2.18.4. The Contractor shall reimburse the Government for items that are unserviceable due to laundry processes at the Contractor’s expense.

2.19. Clean Up. The Contractor shall clean up all debris and discarded materials resulting from its operations at the end of each workday. Materials shall be disposed of off post in accordance with applicable local, state and federal laws and regulations. In case of conflict among these laws and regulations, the most stringent law or regulation will apply. No open burning will be allowed.

2.20. Inspections. The Contractor shall make any facility used to clean MEDDAC laundry available for quarterly inspections by the Government.

3. Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

The Contractor shall provide L&DC services to authorized individuals and organizations as outlined in the performance Requirements Summary (Technical Exhibit A). All work performed under the contract shall be provided IAW the terms and conditions of the contract and AR 210-130, Laundry and Dry Cleaning Operations.

4. Security and Safety.

4.1. Physical Security, Anti-terrorism & Operations Security.

4.1.1 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program AR 190-13.

4.1.2 Neither the Contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the Fort Drum Public Affairs Office (PAO) is the only official spokesperson for the Installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.3 As requested by the KO, the Contractor shall remove, at no additional cost to the Government, any employee who endangers operational or national security. The Contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the Contractor shall replace him/her at no additional cost to the Government.

4.1.4 The Contractor’s employees will comply with applicable Installation/Facility access including local security policies and procedures (provided by the Government Representative). The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes. The Contractor shall ensure all required interviews, background checks, and forms are always up to date and on file.

4.1.5 Operations Security (OPSEC) Requirements. Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall not in any way represent that it is a part of the Unites States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A).

4.2 Transition.

4.2.1 Phase In/Phase Out. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the one (1) month phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services noted in the Schedule and PWS. The Contractor shall, at a minimum:

reconcile all property accounts, requisitions, and work in progress; clean-up Contractor work areas; provide for training of the successor’s personnel on automated systems used in performance of the contract; and, accomplish security debriefings in accordance with AR 380-5 and AR 380-40 for departing incumbent personnel holding security clearances.

4.2.2 One (1) week prior to the contract start date, concurrent formal inventories shall be performed jointly by the COR, successful Offeror and the outgoing Contractor. Parties to these inventories shall provide sufficient personnel to perform the inventories.

4.2.3 As each area is inventoried, the outgoing Contractor and incoming Contractor shall reconcile the inventory results. Within 48 hours after reconciliation is completed, the incoming Contractor shall review the results of the inventory, and reconciliation thereof. The incoming Contractor shall assume direct responsibility for the reconciled on-hand balances on the contract start date. Should the incoming Contractor take exception to any or all of the balances or the manner in which they were reconciled, a mutual effort shall be made within five (5) business days to resolve the conflict. If the conflict cannot be resolved to the Contractor's and the KO’s mutual satisfaction, additional inventories of selected items or of entire areas may be required.

4.2.4 The Contractor and COR shall inventory Government property each contract year.

4.3 Government Furnished Equipment and Services.

4.3.1 The Contractor shall be responsible and accountable for all Government laundry items from the time of pick-up until returned to the service point. The Government will not provide any equipment, fuel, or personnel to the Contractor for execution of this contract. Items to be laundered shall be picked up and returned on the next scheduled delivery/pick-up day. The Contractor shall use Government-furnished equipment provided in this contract only for the performance of the services provided herein. Upon completion or termination of the contract, Government equipment shall be transferred to the incoming Contractor or the Government.

4.3.2 The Contractor shall be liable for the loss, damage or destruction except for fair wear and tear, of Government property. The Contractor shall repair or replace any item damaged while in his/her possession. Repairs or replacements shall be accomplished using supplies and materials of the same quality, color, texture and colorfastness as the original manufacturer. Claims for lost or damaged items of clothing shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

4.4 Environmental Requirements.

4.4.1 The Contractor shall be knowledgeable of, and comply with, all applicable local, Installation, federal and state environmental laws and regulations (note: roads and highways are considered public throughways).

4.4.2 The Contractor shall use bio-based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.4.3 The Contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the Installation. Where dripping occurs, the Contractor shall place drip pans to catch the dripping material and discard of it IAW 40 Code of Federal Regulation (CFR) Parts 262-268.

4.5 Quality.

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.5.1 Quality Control.

4.5.1.1 Quality Control is the responsibility of the Contractor. The Contractor shall develop a QCP and maintain an effective Quality Control Program to ensure services are performed IAW the Indefinite Delivery Indefinite Quantity (IDIQ) contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor can assure himself/herself that their work complies with the requirement of the contract.

4.5.1.2 The Contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review at time of award.

4.5.1.3 The KO may notify the Contractor of required modifications to the plan during the period of performance.

The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review NLT ten (10) business days prior to the effective date of the change.

4.5.1.4 The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor. If the Government has provided comments, the Contractor shall then have 10 business days to submit a final QCP. After receipt of the final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 10 business days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor shall monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the Contractor shall monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor shall monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor shall inventory and track maintenance of all Government Provided Equipment / Materials.

(f) How the Contractor shall identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor shall file and save all Quality Control related documents for the life of the contract plus 5 years.

4.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

4.5.2.1 Non-conforming Services: Nonconformance Reports (NCRs). Nonconformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications or the services are defective in some manner. All instances of nonconformance will be documented via a Nonconformance Report Worksheet and the Government will notify the Contractor of the nonconforming performance via Letter. Resolution of nonconformance discovered at the SubContractor level will be addressed with the prime Contractor. Nonconformance is classified as either: Level 1 (Minor); Level 2 (Major); or Level 3 (Critical). NCRs may contain multiple nonconformance’s, each characterized by a level and type. The level of the NCR should normally correspond to the highest level of nonconformance listed in the NCR. For example, if an NCR had one Level 3, one Level 2, and three Level 1 nonconformance’s, the NCR level would be Level 3. The exception might be when the aggregate of multiple nonconformance’s considered in whole associate to a more serious type of nonconformance defined in FAR 46.101 (e.g. if an NCR had three Level 2 nonconformance’s but the definition of critical nonconformance better describes the impact/effect when considered in whole, the NCR level would be 3).

4.5.3 Quality Assurance Surveillance…