TE 5 Housekeeping Standards.pdf

70Z08424QDL930005

Technical Exhibit 5 Housekeeping Services

QUALITY STANDARDS FOR HOUSEKEEPING SERVICES

1. Floor Cleaning.

General. Clean floors shall have no visible dirt or dust on floor mats or runners, in corners, behind doors or under furniture and equipment. Cleaning is done in such a manner that no dust is raised.

Furniture and equipment is moved as necessary during the cleaning process and is replaced at the completion of cleaning. Chairs are not placed on tables at any time. All cleaning debris is removed to proper receptacles.

Spot Floor Cleaning. Spot cleaning is accomplished as necessary to remove food or beverage spills and debris such as cigarette butts, straws, and napkins, from dining area floors. This includes removal of water, sand dirt, or stains caused by open doors or heavy traffic. On carpeted floors, spills are imi11ediatcly cleaned with cold water to prevent stains from setting into the carpet. In dining areas during meal periods, use of manual sweepers is required.

2. Sweeping. Sweeping in other than food handling areas may be accomplished using brushes, brooms, treated dust mops, or electrically powered vacuum cleaners. Sweeping compound may be used sparingly. Dry sweeping in food handling areas is prohibited. In these areas, sweeping is done using a damp f loor broom or brush covered with an impregnated dusting cloth Sweeping includes the prior removal of dried matter using a putty knife or other appropriate scraper. A properly swept floor is free of litter, dust, and debris.

3. Vacuuming. Vacuuming includes the removal of gum and spots. After vacuuming, the carpeted area is free of all visible litter and soil.

4. Damp Mopping. Damp mopping is performed to disinfect the f loor in where wet mopping is not desirable (e.g. in dining areas on other than carpeted floors). Done after sweeping a d a m p -m op p e d floor is free of dirt, dust, food residue, marks, film, streaks, debris, and standing water.

5. Wet Mopping. Wet mopping follows sweeping and is the cleaning of other than carpeted or wood floors using cotton yard or sponge mops. Mops are frequently immersed in warm water and an approved disinfectant solution to remove soil. Floors are then rinsed by damp mopping to remove wet mopping residue, standing water, and dingy, streaked or cloudy areas. Care is exercised to avoiding splashing on equipment, furniture, walls, trim, doors, and adjacent carpets. Upon completion the floor is free of dirt, dust, food residue, film, marks, streaks, debris, and standing water.

6. Washing. Washing· is substituted for, or added, following wet mopping on concrete floors (Usually on rear platforms, outside storage areas, and around entrances and exits).

A water hose with sufficient pressure i s u sed to remove all residue of mopping or soaking. Upon completion the surface is free of dirt, dust, food residue, debris, stains other than petroleum stains, and the; residue of mopping or soaking solutions.

7. Floor Maintenance. All floors, except concrete or carpeted, receive floor maintenance.

After receiving poor maintenance the entire floor is given a uniform coating of nonskid floor finish (except ceramic or terrazzo floors that do not need the floor finish). The finished floor is free of dust, dirt and other debris, and as a uniform glossy appearance free of scuff marks and other stains and discolorations. All floor maintenance solutions are removed from baseboards, furniture, trash receptacles, etc. All moved items arc returned to their proper positions when all operations have been completed. Floor maintenance includes the techniques of d r y buffing, spray buffing, stripping, and applying floor finishes as required to achieve the above stated results. Stripping of wood floors is done using an agent specifically designed for wood floors. The maintenance techniques used on each floor depend upon the materials and equipment selected by the Contractor.

The Contractor need not apply the techniques to t he entire floor, unless necessary, but only to the portion of the floor needing work to bring the entire floor up to the standard set forth in this PWS.

8. Ash and Trash Removal an d Cleaning. Ashtrays and smoking urns arc emptied of debris, damp wiped, and returned to their locations. Ashes and debris from these receptacles are placed in non-flammable containers. ·waste receptacles arc emptied and denned. This task includes the removal of cigarette butts and other debris from interior planters and flower b o x e s . Ash receptacles are clean when free of visible dust, dirt, ashes, film, or water residue. ·Waste receptacles arc dean when free of dust, dirt, and other matter.

9. Spot Cleaning. Spot cleaning is the extra cleaning within any of the cleaning categories using the appropriate method. Spot cleaning is performed on an as-required basis whenever occasioned by unusual or inadvertent events such as spills, animal entry, flowing sand or dust, pipe bursts or clogging, breakages, equipment repairs, or unusual traffic. Spot cleaning restores area to the same standard as during scheduled service.

10. Dusting.

10.1General. Dusting on other than floors is accomplished 11sing treated hand dusters or treated damp cloths. -In food handling areas, damp wiping is substituted for the dusting if it is not practical to store all food and to cover food handling equipment and utensils. Upon completion the dusted surface is free of all dirt, dust, tint, streaks, cobwebs, and soil spots.

10.2 Low Dusting. Low dusting is the removal of dirt, dust and other matter from walls, structural components, fixtures, and decorations up to a height of seven feel above the floor.

10.3 High Dusting. High dusting is the removal of dirt, dust, and other matter from ceilings, walls, structural components, equipment, and fixtures above seven feet in height. Venetian blinds arc included in this task.

11. Damp Wiping.

11.1 Non-Food Contact Surfaces. This includes furniture decorations, and on-food contact surfaces of equipment. All' items (i.e., supplies, materials, or moveable equipment) on surfaces will be moved to facilitate wiping, and will be replaced once dean-up is completed. Upon completion the surface is free of dirt, dust, grease, or other matter and of streaks, spots, or water residue.

11.2 Food Contact Surfaces. These surfaces arc cleaned and sanitized (50PPM at 75 degrees for 1 minute for large items). Upon completion these surfaces are free of food particles, other soil, grease, and cleaning residue after each meal, or whenever t here is an interruption in use of the surface.

11.3 Lavatories. Toilets, urinals, wash basins, slop sinks and partitions arc cleaned with a germicidal detergent solution using brushes used for no other purpose. Toilets and urinals also require de-scaling. Upon completion there are no deposits, stains and foreign matter, including those under fixture edges, lips, on all exposed surfaces.

12. Metal and Wood Polishing. Polishing follows damp wiping and is accomplished with a soft cloth using an appropriate polish which does not contain abrasives. Polishing is done on metal equipment and fixtures, on wood fixtures, and on metal or wood decorations. Food contact surfaces arc wiped clean without the use of polish. Upon completion the polished surface is free of streaks, tarnish, and polish residue and presents uniformly bright appearance.

13. Metal and Door Cleaning. Wall and door cleaning includes was, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures. Cleaning is accomplished using a damp sponge or cloth soaked in disinfectant detergent solution. Particular care is given to having hand smudges and grease and to removing splash baseboards, doors, and trim.

Walls in high moisture areas such as ware washing rooms and lavatories arc s crubbed as necessary to remove mold. Chlorine-based compounds are used on all ceramic or vitreous surfaces.

Properly cleaned hard gloss wainscots or glazed tile surfaces are bright and free of dirt, mold, stains, streaks, line and splash.

14. Glass Cleaning. Glass cleaning is the cleaning of all glass surfaces other than exterior windows, glass light fixture covers and glasses used for beverages. This is s accomplished using a damp cloth dipped in a free rinsing detergent followed by polishing with a dry cloth or paper towels. Adjacent trim is wiped clean using damp wiping procedures. Upon completion the glass surface is free from dirt, dust, grease, or other matter, spots, streaks, or residue.

15. Window Cleaning. Window clewing is the cleaning of those windows which are an integral part of the outer surfaces of the building. After windows have been clean, ill traces of film, dirt, smudges, water spots, and other foreign matter are removed from frames, casings, sills, and glass. Screens are also cleaned so that they are free of dirt, dust, and foreign matter.

16. Light Fixture Cleaning. Light fixture cleaning includes removal of covers and damp wiping on the inside and outside of the fixtures and covers. Fluorescent fixtures, including tubes and diffusers, are lightly dusted and wiped to remove dust stains. Upon completion the light fixture is free of bugs, dirt, dust, grease and other matter and of stains, spots, streaks, and resident.

17. Duct Louvers and Vent Cleaning. The vacuuming of ducts, louvers, and vents is accomplished to remove all visible dust, dirt, and other foreign matter. The surface is damp wiped to remove spots and streaks. Cleaning the interior of ducts or conduits is not included.

18. Shampooing. A properly shampooed floor is one which has been uniformly treated as specified for the shampooing agent used. Carpets will be treated with a protectant agent after drying.

HOUSEKEEPING SERVICES TASK AND FREQUENCY CHART

Utilized in-conjunction w/between and during random samples

Frequency Codes:

AM = After Meal W= Weekly M= Monthly Y= Yearly D = Daily 2M = Bi-Monthly 4Y = Quarterly AR = As Required

1 Sweep Floors or vacuum carpets 2 Damp Mop 3 Wet Mop (a) 4 Wash (b) 5 Floor Maintenance 6 Ash/Trash removal/ cleaning 7 Spot cleaning (c) 8 Low Dusting 9 Damp Wiping

10 Metal/Wood polish 11 Wall/Door Cleaning 12 Glass; Cleaning 13 High Dusting 14 Window Cleaning Exterior 15 Window Cleaning Interior 16 Light Fixture Cleaning 17 Duct/Louver Cleaning 18 Carpet Shampooing

Exceptions/Substitutions:

(a) Wet mopping not performed on wooden floors, damp mopping will be substituted.

(b) Substitute Wash for wet mopping on concrete .floors/docks

(c) Spot cleaning all floors

(d) Cleaning includes shelving/racks/dunnage in store and refrigeration areas.

Areas:

Kitchen:

1AM-2AM-3D-4D-6AM-7AR-8D-9-AM-10W-11W-12D-13M-16M-17M

Serving & Beverage Line:

1AM-3AM-4AM-6D-7AR-8D-9AM-10W-11W-12AM-13M-16M-17M

Ware-washing Area:

1AM-3AM-4AM-6AM-7AR-8D-9AM-10W-11W-12D-13M-16M-17M

Dining Areas Entrance, Exits, Hallways

1AM-2AM-3D-4D-5D-6AM-7AR-8D-9AM-10W-11W-12D-13M-14-4Y-15-4Y-16M-17M-18-4Y

Stockrooms, Other dry Storage Area:

1D-3W-4W-5W-6D-7AR(d)-8W-9W-10-2Y-11M-12W-13M-14-2Y-17M

Refrigerated Areas:

1D-2D-3W-4W-5W-6D-7AR-(d)-9W-10-2Y -11M-12W-16M-17M

Offices/Lounges Classrooms: Offices, Meeting Rooms

1D-2D-3W-4W-5W-6D-7AR-8W-9W-10-2Y-11M-12W-13M-16M-17lM-18-4Y

Lavatories/Locker Employee:

D-2D-3W-4W-5W-6D-7AR-8W-9D-10W-11W-12D-13M-16M-17M

Lavatories, Patron:

1AM-2AM-3D-4D-5D-6D-7AR-8D-9AM-10W-11W-12D-13M-16M-17M

Platforms/Docks Outside Trash Storage.

1D-4W-6D-7AR-11W-12M-16M-17M

Cleaning gear/Supply Storage Areas:

1D-2D-4W-5W-7AR-82-9W-10M-11M-12M-13M-16M-17M