TE 26 ArMA Field Requirments.pdf
PDF 1 MB Posted
- Solicitation number
- W5168W23R0004
- Issued by
-
Department of the Army
About this file
This document outlines field requirements for inputting work orders into the Army Maintenance Application (ArMA) system for base operation support services at Yuma Proving Ground. Key details include:
ArMA orders must be input in real-time and include category (shop or work center, interior/exterior location), channel (phone, web, walk-in, email), resident name, alternate contact information, priority (emergency, urgent, routine), assignment group (DPW Clerk - Fort Bliss), location (building number and installation), short and long descriptions, additional comments, and work notes. When creating orders for new residents, contractors are excluded and personal details like first, middle, last name; email; and mobile number must be included. Requirements for closing orders specify using resolution codes (resolved with/without work order, not supported), entering defect codes, and including resolution notes. Confirmation cancellation requires a reason be provided to the customer. The related federal contract opportunity is for base operation support services at Yuma Proving Ground under Solicitation Number W5168W23R0004 issued by the Department of the Army.
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Text version
Installation Management Command integrates and delivers base support to enable readiness for a globally-responsive Army
We are the Army’s Home Serving the Rugged Professional
DPW / BOID / BOB
UNCLASSIFIED
1 of 25 02 December 2020
DPW ArMA REQUIRED FIELDS
DPW - BOID
UNCLASSIFIED
2 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements:
ArMA: DMO (A001), OWO (A004)
• Non-FSOS orders – Utilities and other service contracts.
• P1 – Emergency.
• P2 – Urgent.
• P3 – Routine.
• ArMA information shall be input as real time.
3 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
1. Category – Represents the shop:
Shop or Work center.
Area: Interior or Exterior of the functional location.
2. Channel – the method of receiving the order:
Phone –CALLIN ArMA – WEBORDER Walk-in – WALKIN Email – EMAIL
ArMA ORDER: DMO (A001), OWO (A004)
4 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
3. Resident - Name of the customer requesting the order.
Non-Resident requests are to be assigned to
Barracks manager.
Capital letters.
4. Alternate Contact Name: Alternate Point of Contact:
Capital letters.
Include Contractor name calling in the request.
Complete name: Last, First name Format: Doe, John
5. Alternate Contact Number:
Telephone number and/or cell number: 10 digit and separated by dashes (-) Format: 123-456-7890
5 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
6. When creating an order - If resident is not in the system. Must enter the following:
No Contractors First Name – Capital letters
JOHN
Middle Name – Capital letters
JOHN
Last Name – Capital letters
DOE
Email – Work email must be DoD email.
Capital letters john.j.doe.mil@mail.mil
Mobile provide: Enter when resident provides this information (if available).
Notification preference – set to default: Email
6 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
7. Priority – Select from the following:
Emergency Urgent Routine
8. Assignment Group – Fort Bliss:
DPW Clerk – Fort Bliss
9. Assigned To – name of the clerk responsible for the request.
7 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
10. Location – Enter the building number and installation name.
Capital letters.
11. Location Details – Additional information:
Capital letters.
Building Number Location or Direction characteristics such as
Room, area, direction (North, South, etc.), etc.
12. GFEBS order number: Order number generated by GFEBS.
DMO
OWO
8 of 25DPW / BOID / BOB 02 December 2020
DPW ArMA Field Requirements creation and update:
11. Short Description:
Match GFEBS format Ex. Interior Request at Fort Bliss/Fort Bliss/20300.
12. Description – Additional description of the request:
Capital letters.
Brief description of the request.
Include Room number, floor number, etc.
13. Additional Comments – Notes visible to the customer (Resident):
Capital letters for the beginning of the sentence(s) or known acronyms.
Field for requesting more information to the customer or to provide an update.
14. Work notes – Notes visible for DPW and the Service Order Desk.
Capital letters.
Include notes from GFEBS such as dispatching time, notified supervisor of shop, etc.
ArMA ORDER: DMO (A001), OWO (A004)
Interior Request at Fort Bliss/Fort Bliss/20300
Remove and paste new caulking around the sink in Female and Male bathrooms.
DISPATCHED AT 13:30; NOTIFIED CARPENTRY SUPERVISOR MR. MORALES AT 13:28
9 of 25DPW / BOID / BOB 02 December 2020
1. Category.
2. Channel.
3. Resident.
4. Alternate Contact Name.
5. Alternate Contact Phone.
ArMA ORDER: DMO (A001), OWO (A004)
DPW REQUIREMENTS FOR CREATION AND UPDATE
7. Priority
8. Assignment Group.
9. Assigned to.
10. Location.
11. Location Details.
12. GFEBS Ticket.
System generated
10 of 25DPW / BOID / BOB 02 December 2020
ArMA ORDER: DMO (A001), OWO (A004)
DPW REQUIREMENTS FOR CREATION AND UPDATE
11. Short Description.
12. Description
13. Additional Comments .
14. Work Notes.
Under the Tab “Notes”
11 of 25DPW / BOID / BOB 02 December 2020
DPW GFEBS Field Requirements for Closing:
1. Resolution Code – Use when closing the order:
Use only when closing order if GFEBS and ArMA do not interface.
Resolved – Work Order (Service Order).
Resolved – RFI No Work Order. (No Tech necessary).
Not Supported (Out of Scope/not supported by DPW)
2. Cause – Defect causing the request:
Enter Defect Code from GFEBS.
3. Resolution Notes – Visible by the customer:
Capital letter at the beginning of the sentence.
Enter FSOS Notes from GFEBS.
Ex. 2020.11.06 REMOVE DOOR SWEEP AND BROKEN
SCREW.
Ex.2020.11.06 RPL AND FIXED THRESHOLD.
12 of 25DPW / BOID / BOB 02 December 2020
DPW GFEBS Field Requirements for Confirmation:
4. Cancellation Reason – Visible by the customer.
Provide a brief description of the reason for cancellation.
Ex. “Thank you for placing a request to the
Service Order Desk. Your request is beyond the scope of a maintenance request.”
ArMA ORDER: DMO (A001), OWO (A004)
Thank you for placing a request to the Service Order Desk. Your request is beyond the scope of a maintenance request
13 of 25DPW / BOID / BOB 02 December 2020
End of Brief
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