TE 01 Performance Requirements Summary .pdf
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- Solicitation number
- W9124M-23-Q-0038
About this file
This document outlines performance requirements and standards for a contract to provide scales inspection and repair services at Fort Stewart, Georgia. The contractor will be responsible for completing emergency demand maintenance orders within 24 hours with no more than one defect per month. All priority 2 demand maintenance orders must be completed within 30 days and have no more than 8% defects. Additional requirements include performing preventative maintenance orders and quarterly assessment/inspection tasks on schedule with low defect rates. The contractor must develop and maintain an approved quality control plan, inspect and certify scales, identify and complete repairs, acquire replacement parts, and provide all required deliverables on time and correct. Performance will be monitored through random sampling and customer complaints, and non-compliance can result in non-conforming reports and forfeited funds.
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PERFORMANCE REQUIREMENTS SUMMARY
Required Services PWS Para Performance Standard
Acceptable Quality Level
(AQL)
Method of Surveillance
Deduct Schedule
# 1. Priority 1 Demand Maintenance Order (DMO)
Overarching PWS, paragraph 2.6.2, 2.6.3, 5.0 and Attached
IMCOM CLS 411
Complete 100% of Emergency DMOs within 24 hours
No more than 1 defect per month
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 2. Priority 2 Demand Maintenance Orders
Overarching PWS, paragraph 2.6.2, 2.6.3, 5.0 and Attached
IMCOM CLS 411
Complete all Priority 2 DMOs within 30 calendar days
No more than 8% defects per month allowed
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 3. The Contractor shall perform quarterly Preventative Maintenance orders (PMO)
Overarching PWS, paragraph
2.7 - 2.7.5, 5.0 and Attached IMCOM standard
CLS 411
Execute all PMO tasks scheduled for the month
No more than 2% Deviation from performance standard
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 4. The Contractor shall perform quarterly assessment and inspection activities
Overarching PWS, paragraph
2.7.0 - 2.7.5, 5.0 and Attached IMCOM standard
CLS 411
Execute all tasks scheduled for the month
No more than 10% defect rate per month.
% Calculated by dividing the number of defects by the number of observations.
Random, Periodic, or 100% Sampling.
As dictated by the
QASP.
Non-conforming services will result in Non-conforming Reports issued
# 5. The Contractor shall develop and maintain a Quality Control Plan approved by the
KO.
Overarching PWS, paragraph 2.4.3.2, 2.4.3.3,
3.1 – 3.3, 5.0 and Attached IMCOM standard CLS
Execute all tasks scheduled for the month
Zero Deviation from performance standard.
Review and acceptance by the by the KO on submission of QCP and each revised
QCP.
Non-conforming services will result in Non-conforming Reports issued
# 6. The Contractor shall perform inspections, testing, certifications, and re-certifications of all scales as required
Overarching PWS, paragraph 1.2, 2.4.4.2, 2.7 - 2.7.5, 5.0 and Attached IMCOM
CLS 411
Execute all tasks scheduled for the month
No more than one customer complaint per report.
No more than 10% defect rate per quarter.
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 7. The contractor shall identify and complete repairs
Overarching PWS, paragraph 1.2, 2.6.0 -2.7.8,
5.0 and Attached
IMCOM CLS 411
Execute all tasks scheduled for the month
No more than one customer complaint per report.
No more than 10% defect rate per quarter.
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 8. The Contractor shall research and acquire replacement parts.
Overarching PWS, paragraph 1.0, 1.2 and 2.6.4, 5.0, Attached IMCOM
CLS 411
Parts shall be expedited from a reputable vendor at the lowest cost possible with a one (1) warranty.
No more than one customer complaint per report.
No more than 10% defect rate per quarter.
Random, Periodic, or 100% Sampling.
As dictated by the QASP
Non-conforming services will result in Non-conforming Reports issued
# 9. The contractor shall provide all required deliverables on time and correct.
Overarching PWS, paragraph 6.0 A001 to A011
Execute all tasks required and scheduled for the month
No more than one customer complaint per report.
No more than 10% defect rate per quarter.
Random, Periodic, Customer Complaint, or 100% Sampling.
As dictated by the QASP
Non- conforming services will result in Non-conforming Reports being issued
# 10. The Contractor shall fill in the required annual information for the System for Award Management
(SAM)
Overarching PWS, paragraph 7.7
All data shall be reported no later than October 31 of each calendar year.
Zero Deviation from performance standard.
N/A Non-conforming services will result in a Non-conforming report being issued and forfeiture of any associated Clin funds.
PERFORMANCE REQUIREMENTS SUMMARY
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