TDAP_Specifications.pdf
PDF 127 KB Posted
- Attached to
- TDAP Wireline Equipment
- Solicitation number
- Event 31611-13801
- Issued by
- Davidson County, Tennessee
About this file
This is a scope of services specification document for the Tennessee Public Utility Commission (TPUC) detailing requirements for the Telecommunications Devices Access Program (TDAP) contract. The TPUC seeks a qualified vendor to supply, configure, and distribute specialized telecommunications equipment and accessories to deaf, blind, speech, mobility, and hard of hearing consumers throughout Tennessee. The vendor must provide individualized setup and configuration services, maintain inventory management systems coordinated with TPUC, ensure timely delivery and installation to consumers' residences or designated locations, and comply with all applicable data privacy and security requirements. Equipment categories include amplified phones with minimum 30 dB sound gain, TTY/TDD devices with 20-character displays, large button phones with talking caller ID, speech amplified phones with 20 dB outgoing amplification, electrolarynx devices, hands-free phones with 40 dB amplification, emergency response phones with 50 dB amplification, picture phones with 40 dB amplification, and memory dial phones with 20-40 dB amplification. The vendor must work in close coordination with TPUC staff to ensure equitable access to telecommunications for individuals with disabilities.
The vendor shall provide comprehensive warranty and repair services for all distributed equipment, including honoring manufacturer warranties for the full duration specified and providing a minimum three-year warranty on all equipment supplied under the contract, covering defects in materials and workmanship. The vendor is responsible for all shipping costs associated with repairs, exchanges, and warranty claims for both in-warranty and out-of-warranty products. Additionally, the vendor must provide toll-free technical support, operational assistance, and installation support during normal business hours from 8:00 a.m. to 5:00 p.m. Central Time, excluding legal holidays, with a toll-free telephone support number to be established upon contract award.
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Other files
| File | Type | Posted |
|---|---|---|
| 31611-13801_Contract.pdf | ||
| TDAP_Wireline_Equipment.pdf |
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Text version
Telecommunications Devices Access Program Contract Specifications
Scope of Services
The Tennessee Public Utility Commission (TPUC), acting by and through the State of Tennessee, is seeking a qualified vendor to provide the distribution of specialized telecommunications equipment and accessories to deaf, blind, speech, mobility, and hard of hearing consumers throughout the State of Tennessee under the Telecommunications Devices Access Program
(TDAP).
The selected vendor shall be responsible for supplying, configuring, and distributing telecommunications equipment and related accessories to eligible TDAP participants. Equipment may include, but is not limited to, amplified telephones, visual and tactile alerting systems, and other assistive technologies designed to facilitate communication for individuals with disabilities.
In addition to providing the equipment, the vendor shall:
• Provide individualized setup and configuration services to ensure that each device is properly programmed and accessible based on the specific needs of the consumer.
• Maintain an inventory management system to track orders, deliveries, and returns in coordination with TPUC.
• Ensure timely delivery and installation of all approved equipment directly to the consumer’s residence or designated location.
• Comply with all data privacy and security requirements applicable to the handling of consumer information and program documentation.
The vendor shall work in close coordination with TPUC program staff to ensure that all services are delivered in a manner consistent with the program’s mission of providing equitable access to telecommunications for individuals with disabilities across Tennessee.
Warranty and Repair Services
The Vendor shall provide warranty and repair services necessary to ensure the continuous functionality of all distributed telecommunications devices and accessories. The Vendor shall provide repair services for both in-warranty and out-of-warranty products for all manufacturers represented under this Contract.
For equipment under manufacturer warranty, the Vendor shall honor and administer warranty coverage for the full duration specified by the manufacturer. The Vendor shall process and complete repairs or exchanges for all warranty-covered products in accordance with the manufacturer’s warranty terms.
The Vendor shall provide a minimum three (3) year warranty on all equipment furnished under this Contract, covering defects in materials and workmanship. The Vendor shall be responsible for all shipping costs associated with repairs, exchanges, and warranty claims for both in-warranty and out-of-warranty equipment.
Technical Support:
• Vendor to provide toll-free technical/operational/installation support service during normal business hours of 8:00 a.m. to 5:00 p.m. central time, excluding legal holidays to ensure users are able to operate the equipment effectively
• Toll Free Telephone Support # TO BE ADDED UPON CONTRACT AWARD
The equipment/accessories may include but not limited to speech generating devices (alternative and augmentative communication devices).
Deaf/Hard of Hearing Devices Category:
Amplified phones: shall have at minimum a 30 dB or greater sound gain: volume on/off switch;
adjustable loud ringer; visual ringing light, 12-character keypad; talking caller ID/keypad; built-in answering machine
TTY/TDD: -shall have at minimum 20-character display; GA/SK Keys, Turbo code with baudot code; rechargeable batteries; AC adapter.
Voice and Hearing Carry Over-Adjustable ringer; visual ringing light; 12-character dial pad; LCD display; relay key
Blind/Low Vision Devices Category:
Large Button Phones; Large visual display/keypad; talking caller ID/keypad; backlit key;
memory dial; voice activated; braille keypad; 12-character dial pad; notification devices(ringers)
Mobility and Speech Disability Devices Category:
Speech Amplified Phones-20 DB outgoing amplification Device; tone selector; volume on/off switch; volume control; rechargeable batteries; AC adapter; voice activation
Electrolarynx-Electronic speech aid; adjustable volume settings; rate and pitch; flexible back options; wide range of frequencies for voicing; month long battery life & USB charging
Hands Free Phone-voice command; talking caller ID/keypad; 40dB amplification; 17 voice memories; 3 phone commands to manage calls; redial/pause key; visual ringer; hands-free volume control & speakerphone; memory backup; AC adapter
Cognitive Disability Devices Category:
Emergency response phone-50 dB amplification; amplified speakerphone; large buttons; 5 one-touch speed dials, voicemail speed dial; one-touch emergency dial button; talking caller ID/keypad; backlit LCD keypad and display; missed call indicator; voicemail waiting indicator;
auto dial up to 5 pre-programmed numbers; answer/hang-up calls through emergency pendant;
pendant transmission distance 328 ft/100m
Picture phone-40dB amplification; tone control; boost override; 8 picture buttons for one-touch dialing; 3 one-touch memory buttons; last number redial; ringer volume control
Memory Dial phone-20-40dB amplification; memory buttons; ringer switch; last number redial, flash and pause keys; visual ringer indicator
| Scope of Services |
| Warranty and Repair Services |
| Deaf/Hard of Hearing Devices Category: |
| Blind/Low Vision Devices Category: |
| Mobility and Speech Disability Devices Category: |
| Cognitive Disability Devices Category: |
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