Performance Work Statement (PWS)

Base Operations

Devens DRFTA

Intrusion Detection System

Maintenance and Services

(24 June 2026)

Table of Contents

INTRODUCTION

Background Objectives Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 Non-Personal Services

2.1.3 General Information

2.1.4 Place of Performance and Hours of Operation

2.1.5 Federal Holidays

2.1.6 Travel/Temporary Duty

2.1.7 Emergency Services

2.1.8 Contract Administration and management

2.1.9 COR/ACOR Functions

2.1.10 Quality Control (QC)

2.1.11 Subcontract Management

2.1.12 Contractor Employees

2.1.13 Business Relations

2.2 Work Management

2.2.1 Coordination

2.1.1 Labor

2.3 Special Requirements

2.3.1 Security

2.3.2 Security Training

2.3.3 Safety

2.3.4 Training, Physical Requirements, or other Expertise Required

2.3.5 Environmental Requirements

2.3.6 Contingency Plans

2.4 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.4.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4.1 Utilities

7.3 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

Introduction. This is a non-personal services contract to provide Maintenance and service to Intrusion Detection Systems (IDS) to Devens RFTA that exceed organic capabilities of the Garrison. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background. IDS Maintenance Services requested will be provided through contract to Devens RFTA. As the major Army Reserve presence in Massachusetts, Devens RFTA provides operational, training and logistic resources to tenant, transient training and stationed units and area customers; provides standardized, effective and efficient services, facilities, infrastructure and quality of life to Soldiers, Family Members, Retirees and Civilian Employees as applicable to support the training, readiness and operational capability for all components and branches of the joint force accomplished through responsible execution of funds and effective conservation of natural resources.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. The objectives of this contract are to provide Maintenance and Services to the existing IDS to assure the system remains operational and provide force protection posture to the garrison.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill the maintenance and services of the IDS and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services. The Contractor shall provide all personnel, equipment,supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to maintain and service the IDS as defined in this PWS except for those items specified as government furnished property and services.

2.1.1 Labor. Labor to Inspect three (3) Vaults and three (3) Intrusion Detection Systems (IDS), test ALL IDS devices, wiring, and all forms of connectivity with Ft.

McCoy for proper operation. These inspections will occur on a Semi-Annual basis (two (2) times per year). All Inspections of the identified three (3) Vaults and three (3) IDS shall be completed simultaneously within the same trip.

*General Note: This includes Inspection Only. Any deficiencies found would be quoted on an as needed basis.

2.1.1.1 IDS Inspectable Items:

Inspectable items include all Panel Enclosures & Back Plane, Power Distributers, Power Supply, Single Vault Kit, Keypads, Ethernet Interface,Port Expander, Zone Expanders, Output Expanders, Data Bus Hubs, Power Modules, Ribbon cables, Power Transformers, Voltage Output Terminal Board, Sim Card Cellular Communicator, Omni Directional Cellular Antenna and enclosure, Signal Booster, Webooster, Balanced Magnetic Switches, Motion Sensors, Exterior Strobes, and assorted fiber optic cables, cords, and hardware.

2.1.1.2 IDS Test Procedures:

Step 1: Call IDS @ 1-888-293-7353 and state the following: “This is (YOUR NAME) with Account #_______ , I am going to perform an IDS System Test." Wait for acknowledgment from IDS Fort McCoy

Step 2: Close all doors attached to the system & Arm the system

Step 3: Open the main door and prop it open

Step 4: Go to each motion detector and wave arms for 3 seconds

Step 5: Open all contact point on doors that are connected to system

Step 6: Disarm system

Step 7: Press the Duress Button and Reset

Step 8: Send System Test Signal

Step 9: Call IDS to Confirm test is complete

2.1.4 Place of Performance and Hours of Operation.

2.1.4.1 Place of Performance. The work to be performed under this contract will be performed at Devens RFTA. Locations will include building 673 (SIPR Café), building 681 (Police ARMAG), and South Post (All seven Ammunition Supply Point Bunkers)

2.1.4.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.5 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

2.1.3 General Information.

2.1.3.1 Period of Performance (PoP). The PoP shall be for one (1) base year of 12 months, and four (4) 12-month option years. The PoP reads as follows:

2.1.2 Non-Personal Services. The Government and the Contractor understand and agree that the services to be delivered are non-personal services, and both parties recognize and agree that no employer-employee relationships exist between the Government and the Contractor and/or between the Government and the Contractors employees. Contractor personnel performing under this contract shall not be placed in a position where they are employed by a Federal Officer or are under the supervision, direction, or evaluation of a Federal Officer, military or civilian.

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against actions that are of the nature of personal services, or give the perception of personal services. If particular actions constitute, or are perceived by the contractor to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) or Administrative Contracting Officer (ACO) immediately.

2.1.5.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.5.3 Inclement Weather Delay. The Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within 4 hours. The Contractor shall resume operations with KO approval.

2.1.6 Travel/Temporary Duty: N/A

2.1.7 Emergency Services. N/A

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.7.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.8 Contract Administration and management.

2.1.8.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.8.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.8.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.5.1 The Contractor shall provide personnel support within 24 hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Plans, Training, Mobilization & Security (DPTMS) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.8.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.8.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.8.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.8.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.9 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.10 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.11 Subcontract Management: N/A

2.1.12 Contractor Employees.

2.1.12.1 Key Personnel.

2.1.12.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract shall maintain and safeguard all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.12.1.2 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check (NAC).

2.1.12.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.12.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.12.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.12.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity.

TheContractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.12.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.12.1.8 Organizational Conflict of Interest (OCI). N/A

2.1.13 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 03 days or at a mutually agreed upon date.

The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. Applicable only for CLS 411, 414, and 420.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.3 Special Requirements.

2.3.1 Security.

2.3.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.3.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.3.1.3 Contractor Vehicle Registration. N/A

2.3.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.3.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR/ACOR, NLT the tenth (10th) of each month, following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

The Contractor will be provided a Government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type will be disposed of according to local policies and directives.

2.3.2 Security Training.

2.3.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.3.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.3.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.3.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.3.4 Training, Physical Requirements, or other Expertise Required.

2.3.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Massachusetts. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.3.5 Environmental Requirements.

2.3.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.3.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.3.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.3.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.3.6 Contingency Plans.

2.3.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty

(30) days of contract award, designate in writing a single contact Designated Contingency= Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and= coordinate with the installation contingency and mobilization planning activities. The DCC= shall participate in the installation mobilization planning and execution conferences; and= shall modify and maintain appropriate Contractor contingency plans to compliment or= enhance corresponding installation plans. The Contractor shall submit all plans to the= KO for approval.

2.3.6.2 Mobilization Contingency Plan. This plan shall establish procedures, personnel, and means of maintaining or expanding performance of all PWS requirements in the event of rapid deployment or sudden build-up of military forces. The Contractor shall submit a Mobilization Contingency Plan within (30) days of contract award.

2.3.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.3.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.3.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.4 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support.

Applicable only for CLS 411 and 420.

2.4.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out. N/A

3.3 Contractor Manpower Reporting Application (CMRA).

3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address:

https://CMRA.ARMY.MIL.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of

Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by

Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the

Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

Reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive (Positive and/or

Negative)

# 1.

Contractor shall ensure all work accomplished meets all maintenance and repair standards listed in TE and all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

The Contractor shall provide services IAW PWS, para. 1.2.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;

Contractor shall re-perform the service.

# 2.

The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.

The Contractor shall provide a central point of contact IAW PWS, para.

2.1.4.1.

Zero Deviation from performance standard

100% daily and verification/confirmation by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

#3.

The Contractor shall develop and maintain a Quality Control Plan approved by the KO.

The Contractor shall provide a

QCP IAW PWS,

para, 4.2.

Zero Deviation from performance standard.

Review and acceptance by the by the KO on submission of QCP and each revised QCP.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

# 4.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para.

2.1.11.1.6.

Zero Deviation from performance standard.

The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

#5.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

The Contractor shall notify the

COR/ACOR

and return the damaged area to its previous condition AW PWS, para.

3.1.1.1.

Zero Deviation from performance standard

COR/ACOR will review 100% of damage reports.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

#6.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the

COR/ACOR.

The Contractor shall perform

IAW PWS,

para. 2.3.4.1.

Zero Deviation from performance standard (Risk assessed high risk)

100 Percent Inspection of copies of these licenses or certifications

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control.

The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS). 600

Acceptance Letters Contractor format E-mail

Upon completion of a SOV task/CLIN. The Government must sign Acceptance Letters within five (5) business days.

COR

6.0 Deliverables.

Deliverable/Paragraph Reference

Transmittal Form and Quantity Schedule

Deliver To

Transfer of Responsibility Contractor format E-mail

Upon Completion and Acceptance

COR

DELIVERABLE FREQUENCY # OF

COPIES MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para.

2.1.6.1) Accident Requiring Emergency Medical Treatment

Immediate. Not later than two (2) hours after the incident

N/A Email or Telephone KO or COR/ACOR

A002 (PWS, para. 4.2) Quality Control Plan

Initial: within 30 days of contract award Updates: All QCP updates shall be accepted by the KO

1 Electronic Copy

MS Word KO

A004 (PWS, para.

2.1.11.1) Key Personnel – Provide name of Program Manager

Submit resumes and organization chart (to include contact info) for initial and replacements

1 Electronic Copy

MS Word KO

A005 (PWS, para.

2.3.1.5) Physical Security Checklist or Log

N/A

Submit NLT the 10th of each month following the month of surveillance

1 Electronic Copy

Army Standard Form (SF) 701 Activity

Security Checklist

COR/ACOR

A007 (PWS, para.

2.3.4.1) Training Completion Certificates

Certificates filed within twenty-four

(24) hours prior to employees commencing performance.

1 Copy of Certificate

Electronic COR/ACOR

A008 (PWS, para.

2.3.3.1) Safety Plan

Review and Acceptance:

During phase in and within 10 days of commencement of work Revisions: five (5) calendar days prior to effective date of change

1 Electronic Copy

Email COR/ACOR

A009 (PWS, para.

2.3.5.2) Recycled or Recovered Products Report and Certification

Annual, upon completion of the basic year and each option year

1 Electronic Copy

MS Word Report IAW requirements at: FAR 52.223-9 Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items

COR/ACOR

7.0 Related Documents. N/A

Definitions and Acronyms:

7.1.1 Definitions:

7.1.2 Contractor: A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.3 Contractor Manager: A person designated full authority to act for the contractor on all contract matters relating to daily operation of this contract. Also known as Project Manager.

7.1.4 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

A010 (PWS, para.

2.3.5.3) Safety Data Sheets (SDS) for approval on all materials

Five (5) days before delivery of the material

1 Electronic Copy of each sheet

.PDF

See FAR 52.223-3 Hazardous Material Identification and Material Safety Data

COR/ACOR

A011 (PWS, para.

2.3.5.3) Environmental Compliance, All environmental and hazardous material records

Beginning of the next duty day after the Government’s request to view the records

Make records available

Coordinate with

COR/ACOR

COR/ACOR

A012 (PWS, para.

3.1.1.1.2) Damage Report

Monthly 1 Electronic Copy

.PDF with digital signature

COR/ACOR

A013 (PWS, para.

2.3.5.4) Spill Plan

Contact by written notification within one (1) hour

1 Electronic Copy

Coordinate with COR KO

A015 (PWS, para. 3.3.1) Contractor Manpower Reporting Application (CMRA)

Annually NLT October 31, or IAW requirements at cmra.army.mil

Online Entry Via website IAW requirements at cmra.army.mil

COR/ACOR

A017 (PWS, para.

2.3.6.4) Dispute Contingency Plan

Submit NLT contract start date

1 Electronic Copy

Electronic KO

7.1.5 Contracting Officer’s Representative (COR): An employee of the U.S.

Government appointed by the KO to administer the TO. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the TO, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the TO.

7.1.6 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

7.1.7 Deliverable: Anything that can be physically delivered but may include non-physical things such as meeting minutes, appointment memorandums, staff listings, or program details.

7.1.8 Flex: The adjustment of employee workday schedules to accommodate special operating hours outside of the normal workday period not to exceed 40 hours per employee per work week.

7.1.9 Graphic Training Aids (GTA): Cards of various sizes, charts, (up to 30"x40"), games (various sizes), 35MM slides and transparencies. Military instructions charts and posters, flat transparencies, and simple training aids produced through the printing process.

7.1.10 Key Personnel: Contractor personnel that shall be evaluated in a source selection process and that may be required to be used in the performance of a TO.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

7.1.11 Mock-Ups: A full-size structural model built accurately to scale, (normally 1:1), chiefly for study, testing, training, or display.

7.1.12 Models: Scaled replicas of items such as tanks, aircraft, combat vehicles and missiles, and scaled models of trees, fences, mountains, and buildings.

7.1.13 Physical Security: Actions that prevent the loss or damage of government property.

7.1.14 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

7.1.15 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

7.1.16 TSC Lending Property (TLP): Equipment, hardware, material, supplies, devices, and Graphic Training Aids (GTAs) which are for long or short term loan to TSC customers for their direct use. Includes, but is not limited to: training equipment, training devices, training software, supportive hardware, materials, and supplies, Training aids, literature, and publications. Typical TSC lending items include:

Multiple Integrated Laser Engagement System (MILES), Rubber weapons, resuscitation manikins, war-gaming devices, and Graphic training aids (GTAs).

7.1.17 Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet TO requirements.

7.1.18 Work Day: The number of hours per day the Contractor provides services in accordance with the TO.

7.1.19 Work Week: Is defined as Monday through Friday, unless specified otherwise.

7.2 Acronyms:

ACP Access Control Point ALARACT All Army Activities ALMS Army Learning Management System AR Army Regulation ATSC Army Training Support Center AKO Army Knowledge Online AOR Area of Responsibility AT Antiterrorism ATO Antiterrorism Officer CAC Common Access Card CIPBO Consolidated Installation Property Book Office CNACI Child Care National Agency Check and Inquiries CM Contract Manager CMI Classified Military Information CVS Contractor Verification System CDL Commercial Driver’s License CFR Code of Federal COR Contracting Officer Representative DA Department of the Army DD-254 Department of Defense Contract Security Requirements List DFAS Defense Finance and Accounting Service DoD Department of Defense DoDI Department of Defense Instruction DPTMS Directorate of Plans, Training, Mobilization, and Security DPW Directorate of Public Works FAR Federal Acquisition Regulation FFP Firm Fixed Price FH Fort Huachuca FHOC Fort Huachuca Operations Center

FOUO For Official Use Only GIS Government Information System GIN Government in Nature GTA Graphic Training Aide GFE Government Furnished Equipment GFP Government Furnished Property GIN Governmental In Nature GSA General Services Administration GTAs Graphics Training Aids HAZMAT Hazardous Material IAW In Accordance With ICE Interactive Customer Evaluation IMCOM Installation Management Command JPAS Joint Personnel Adjudication System KO Contracting Officer MHE Material Handling Equipment MILES Multiple Integrated Laser Engagement System (MILES) MSR Monthly Status Report NACI National Agency Check w/Inquiry NISP National Industrial Security Program OCI Organizational Conflict of Interest OPSEC Operations Security OS-COR On-Site Contracting Officer’s Representative OSHA Occupational Safety and Health Administration 02 Oxygen C02 Carbon Dioxide PA Property Administrator PAM Pamphlet PC Personal Computer PEO-STRI Program Executive Office – Simulations, Training and Instrumentation PIPO Phase In/Phase Out POC Point of Contact PoP Period of Performance POV Privately Owned Vehicle PRS Performance Requirements Summary PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TADSS Training Aids, Devices, Simulators and Simulations TO Task Order TSC Training Support Center TS-MATS Training Support-Materiel Army-wide Tracking System TDA Table Distribution and Allowances TLP TSC Lending Property

TE Technical Exhibit SMO Security Management Office UIC Unit Identification Code WFF War Fighter Focus

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S.

Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize.