T1426 Change Order 10.pdf

New Jersey Is an Equal Opportunity Employer • Printed on Recycled and Recyclable Paper

PHILIP D. MURPHY

Governor

State of New Jersey

DEPARTMENT OF THE TREASURY

DIVISION OF PURCHASE AND PROPERTY

PROCUREMENT BUREAU

33 WEST STATE STREET

P. O. BOX 230

TRENTON, NEW JERSEY 08625-0230

ELIZABETH MAHER MUOIO

State Treasurer

SHEILA Y. OLIVER

Lt. Governor

AMY F. DAVIS

Acting Director https://www.njstart.gov

CHANGE ORDER # 10

T1426

SOLICITATION # 12-X-21271

BLANKET P.O. # 81810

TO: The Department of the Treasury, Division of Taxation

DATE: January 30, 2023

FROM: Maria Maguire, Procurement Specialist

SUBJECT: Blanket P.O. Amendment

Administration of Deficient and Delinquent Tax Accounts

BLANKET P.O.

PERIOD:

Blanket P.O. Term: July 1, 2012 to June 30, 2017 1st Extension Term: July 1, 2017 to June 30, 2018 2nd Extension Term: July 1, 2018 to June 30, 2019 3rd Extension Term: July 1, 2019 to June 30, 2020 4th Extension Term: July 1, 2020 to December 31, 2020 5th Extension Term: January 1, 2021 to December 31, 2021 6th Extension Term: January 1, 2022 to December 31, 2022 7th Extension Term: January 1, 2023 to December 31, 2023

Please be advised that the above referenced Blanket P.O. awarded to Pioneer Credit Recovery, Inc.

has been amended as further described in the executed Agreement attached to this Change Order.

Price lines 88 through 91 were added to reflect this amended term.

All other pricing, terms and conditions shall remain the same.

Please file a copy of this Change Order with your Notice of Award for future reference.

CONTRACT AMENDMENT/CHANGE ORDER #10

Contract No. 81810

T1426 – Administration of Deficient and

Delinquent Tax Accounts

This Amendment (“Amendment”), effective as of the last date signed below is entered into by and between Pioneer Credit Recovery, Inc., whose address is 26 Edward Street, P.O. Box 64, Arcade, NY 14009, (“Pioneer” or the “Contractor”), and the State of New Jersey, Department of the

Treasury, Division of Purchase and Property (“Division”), whose address is 33 West State Street, Trenton, NJ 08625, on behalf of the State of New Jersey (the “State.”), collectively referred to as the “Parties”.

WHEREAS, the Parties have previously entered into a written agreement on December 1, 2011, for Contractor to provide Administration of Deficient and Delinquent Tax Accounts for the

Department of the Treasury, Division of Taxation (“Taxation”), which agreement consists of the following documents (pursuant to Section 5.1 of the RFP/Bid Solicitation): the RFP/Bid Solicitation

(No. 12-X-21271), addenda, amendments and exhibits to the RFP/Bid Solicitation (which includes

NJ Standard Terms and Conditions version 05/13/10), the Contractor’s proposal, the Division’s

Notice of Award, change orders, and contract amendments (collectively, the “Contract”); and

WHEREAS, the Contractor is required to provide Tax Administration Support Services for

Taxation, including Call Center Overflow Services in accordance with Bid Solicitation Section 3.7;

and

WHEREAS, Taxation has experienced a marked increase in the volume of taxpayer calls relating to its property tax relief programs, in part due to the substantially increased number of residents eligible for the ANCHOR Program; and

WHEREAS, the 2019 ANCHOR Program deadline has been extended twice to allow as many eligible homeowners and tenants as possible to apply for property tax relief; and

WHEREAS, Taxation has requested that Pioneer provide Call Center Overflow Services at extended hours to administer the increased and off-hour call volume related to the ANCHOR

Program; and

WHEREAS, the State and the Contractor have agreed to overtime rates of 1.5 times the existing rates for up to two (2) hours per weekday and up to seven (7) hours each Saturday for up to forty-two (42) Call Overflow agents and up to six (6) supervisors; and

DocuSign Envelope ID: 4BC8C28B-CCBE-4000-8516-A8AA3C7F1BF8

WHEREAS, the existing rates are as follows:

Current PCR Contract Rate

Manager/Assistant Manager – Tax Administration Support Services

$44.52

Supervisors – Tax Administration Support Services

$42.51

Call Agent/Assistant Supervisor – Tax Administration Support Services

$37.82

Clerical Support – Tax Administration Support Services

$25.11

AND WHEREAS, in accordance with Section 5.4 of the Bid Solicitation, the parties have agreed to amend the above-referenced Contract to include additional price lines to provide extended and weekend hours at an overtime rate of 1.5 times pay to administer the increased call volume;

NOW THEREFORE, for good and valuable consideration, the parties to this Agreement hereby state and agree as follows:

1. Changes to Price Sheet – The Parties agree that the price sheet shall be amended by the addition of the following price lines:

Additional

Price Line

Line Item Description Unit Rate for

Extended Hours

88 Manager/Assistant Manager -Call

Center Overflow Support Services for

Additional Work – ANCHOR Program

HOUR $66.78

89 Supervisor - Call Center Overflow

Support Services for Additional Work –

ANCHOR Program

HOUR $63.77

90 Call Agent/Assistant Supervisor - Call

Center Overflow Support Services for

Additional Work – ANCHOR Program

HOUR $56.73

91 Clerical Support - Call Center Overflow

Support Services for Additional Work –

ANCHOR Program

HOUR $37.67

2. Use of Price Lines 88-91 – Price Lines 88-91 shall not be utilized without prior written approval from Taxation to the Contractor, and such use and approval shall be limited to assistance related to the ANCHOR Program

3. Terms and Conditions - The parties agree to be bound by all other requirements, terms and conditions of the RFP/Bid Solicitation not otherwise modified by this

Amendment/Change Order for the period of the Blanket P.O., including any extensions thereof.

4. Execution of Amendment - The parties hereto agree that this Amendment/Change Order may be executed in counterpart, each original signed page to become part of the original document.

IN WITNESS WHEREOF, authorized representatives of Contractor and the State have executed this Amendment/Change Order as of last date signed below (Effective Date).

Joseph LaPage Date

Assistant Director, Collection & Enforcement

New Jersey Department of the Treasury, Division of Taxation

Chad Wilson Date

Vice President

Pioneer Credit Recovery, Inc.

Rory Regan Date

Assistant Director, Professional and Environmental Services Unit

Department of the Treasury, Division of Purchase and Property

01/27/2023

1/27/23

January 30, 2023