Lusaka_Mobile_Solicitation_20140225.pdf

SZA600-14-R-0005

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFP Number SZA600-14-R-0005, Prices, Block 23

Continuation To SF-1449, RFP Number SZA600-14-R-0005, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFP NUMBER S- ZA600-14-R-0005

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The contractor shall provide mobile telephone services to U.S. Embassy in Lusaka, Zambia.

The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and

52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for standard services that have been satisfactorily performed.

Temporary Additional Services are defined as rental on a daily basis of cell phones either with or without SIM cards. These services shall support special events at Embassy Lusaka.

The Contractor shall provide these services in addition to the scheduled services specified in this contract. The Contracting Officer shall order these services on an as needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide temporary additional services with 24 hour advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials provided and requested under temporary additional services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the temporary additional services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with one option year to renew.

III. PRICING

The currency of this contract is __________ (offeror to identify currency.)

a) Standard Services – Base year of service – Estimated quantities (base period of the contract, starting on the date of contract award and continuing for a period of 12 months)

No. Description

Est.

QTY Unit

Unit

Price Total Price

Mobile Phone (Cell phones)

Handsets 300 EA

Blackberry device rental and monthly subscription (250 x 12) months Month iPhone device rental and monthly subscription (120 x 12)

4 Calls within Zambia

2.A Calls within the Embassy

Group 66800 p/min

2.B Calls within the network 315000 p/min

2.C Calls outside network 33400 p/min

2.D Calls to Landline (local) 33400 p/min

5 International calls

3.A Washington, DC 5000 p/min

3.B South Africa 5000 p/min

3.C United Kingdom 5000 p/min

3.D Kenya 5000 p/min

6 4.1 International Roaming

Incoming

4.1 A South Africa 3000 p/min

4.1 B United Kingdom 3000 p/min

4.1 C Kenya 3000 p/min

4.1 D Washington DC 3000 p/min

4.2 Outgoing

4.2 A South Africa 3000 p/min

4.2 B United Kingdom 3000 p/min

4.2C Kenya 3000 p/min

4.2 D Washington DC 3000 p/min

7 SMS

5.A Within network 668000 EA

5.B Other networks 668000 EA

5.C International 4175 EA

8 Internet access services 60120 EA

9 Additional New Lines 5000 p/min

10 Bulk SMS (bands) 450 EA

Base year: ---------------ZMW

Temporary additional Services: The unit price set forth below per phone is price per day per phone

Description

Est

QTY Unit

Unit

Price Total Price

Rentals 200 p/day

b) Standard Services – Option Year One – Estimated quantities (First Option year, starting after end of base year and continuing for a period of 12 months)

No. Description

Est.

QTY Unit

Unit

Price Total Price

Mobile Phone (Cell phones)

Handsets 300 EA

Blackberry device rental and monthly subscription (250 x 12) iPhone device rental and monthly subscription (120 x 12)

4 Calls within Zambia

2.A Calls within the Embassy

Group 66800 p/min

2.B Calls within the network 315000 p/min

2.C Calls outside network 33400 p/min

2.D Calls to Landline (local) 33400 p/min

5 International calls

3.A Washington, DC 5000 p/min

3.B South Africa 5000 p/min

3.C United Kingdom 5000 p/min

3.D Kenya 5000 p/min

6 4.1 International Roaming

Incoming

4.1 A South Africa 3000 p/min

4.1 B United Kingdom 3000 p/min

4.1 C Kenya 3000 p/min

4.1 D Washington DC 3000 p/min

4.2 Outgoing

4.2 A South Africa 3000 p/min

4.2 B United Kingdom 3000 p/min

4.2C Kenya 3000 p/min

4.2 D Washington DC 3000 p/min

7 SMS

5.A Within network 668000 EA

5.B Other networks 668000 EA

5.C International 4175 EA

8 Internet access services 60120 EA

9 Additional New Lines 5000 p/min

10 Bulk SMS 400 EA

Option Year 1-----------------ZMW

Temporary additional Services: The unit price set forth below per phone is price per day per phone

Description

Est

QTY Unit

Unit

Price Total Price

Rentals 200 p/day

TOTAL ESTIMATED AMOUNT FOR ALL YEARS:

Base Year ZMW

Option Year 1 ZMW

Grand Total ZMW

During each contract period (base and each option year), the Government shall place orders totaling a minimum of 20 mobile devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 900 mobile devices. This reflects the contract maximum for each contract term.

CONTINUATION TO SF-1449

RFP NUMBER SZA600-14-R-0005

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone devices and services. The Embassy currently is using about 100 mobile devices lines for official purposes. The Contractor shall provide complete mobile telephones services for the Embassy of Lusaka.

Services provided shall include:

1.1 Devices (STATE DEPARTMENT):

1.1.1 USG Mobile Telephones (Cell Phones): The contractor shall certify that all USG mobile devices (also referred to as cell phones) and accessories are of Original

Equipment Manufacturer (OEM) origin. The State Department currently has 80 mobile phone users.

1.1.2 Model: Contractor shall specify three (3) different models for Embassy Lusaka to choose from.

1.1.3 Memory: The device shall be capable of storing at least 200 numbers in the contacts list, 10 recently dialed numbers, 10 received numbers, and 10 missed call numbers.

1.1.4 Wi-Fi: Wi-Fi access shall not be required. If included in the package, Wi-Fi access shall be disabled.

1.1.5 USB Charging: USB charging capabilities shall not be required.

1.1.6 Clamshell, Bar, or Sliding: Clamshell, bar, or sliding housings shall be acceptable.

1.1.7 Storage for Pictures and Music: There shall be no requirements for picture and music storage.

1.1.8 Camera: Cell Phones may have Camera capabilities.

1.1.9 QWERTY Keyboard: There shall be no requirement for a QWERTY keyboard.

1.1.10 Bluetooth Technology: Bluetooth capabilities shall not be required. If included in the package, Bluetooth Technology access shall be disabled with an option for the feature to be enabled on request from the Contracting Officer’s Representative (COR) only.

1.1.11 Internet Access: Internet access shall not be required. If included in the package, Internet access shall be disabled.

1.1.12 Display Quality: High resolution and high color quality shall not be required.

1.1.13 PDA: PDA technologies shall not be required.

1.1.14 International Roaming: As a default, International Roaming shall not be enabled.

Contractor shall enable International Roaming within 24 hours of receiving a request from COR only.

1.1.15 Wireless Modem Technology: Wireless Modems, otherwise referred to as tethering technologies access, shall not be required. If included in the package, Wireless

Modem access shall be disabled.

1.1.16 Streaming Media Capabilities: Streaming Media Capabilities shall not be required.

If included in the package, Streaming Media Capabilities shall be disabled.

1.1.17 Battery Life: The battery shall be capable of 200 talk minutes between charges.

1.1.18 Walkie-Talkie Feature: The walkie-talkie feature shall not be required.

1.1.19 Specific Absorption Rate (SAR): The SAR shall not exceed 1.60 W/kg.

1.1.20 Accessories: The contractor shall provide the following packet of accessories with each mobile phone.

spare battery

1 battery charger

1 fixed hands-free kit for automobiles

1 personal hands-free kit for walking

1 belt clip or pouch

1 user manual

Contractor’s contact information

1.2 Blackberrys: The contractor shall certify that all Blackberrys and accessories are of

Original Equipment Manufacturer (OEM) origin.

1.2.1 Models: Only DOS Information Technology Change Control Board (ITCCB)-approved Blackberry devices shall be provided by the contractor. The COR shall inform the contractor of new ITCCB Blackberry approvals. The contractor shall make every effort to procure and stock the latest ITCCB-approved Blackberry devices. The current latest model in use is the Blackberry 9800.

1.2.2 Data (DOS LAN email) Roaming: All Blackberrys shall be configured and optimized for international Blackberry email roaming. The contractor shall ensure that all Blackberrys are configured and optimized, fully and completely, to support

DOS LAN email transmission and reception within the coverage areas provided by the contractor.

1.2.3 Internet Browsing: All Blackberrys shall be configured for Internet browsing.

1.2.4 Voice and SMS Text: All Blackberrys shall be configured and optimized for international voice and text roaming.

1.2.5 Accessories:

wall charger spare battery belt clip or pouch user manual contractor’s contact number car charger

In addition, the contractor shall provide one (1) additional wall charger for every 10 (ten) Blackberry devices under contract.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems, and their resolution.

1.3 Devices (United States Agency for International Development - USAID):

1.3.1 iPhones: The contractor shall certify that all iPhones and accessories are of Original

Equipment Manufacturer (OEM) origin. USAID will need 100 iPhones.

1.3.2 Models: Only USAID-approved iPhone devices shall be provided by the contractor.

The COR shall inform the contractor of new approvals. The contractor shall make every effort to procure and stock the latest iPhones.

1.3.3 Data (USAID email) Roaming: All iPhones shall be configured and optimized for international data roaming on their approved cap. The contractor shall ensure that all iPhones are configured and optimized, fully and completely, to support data transmission and reception within the coverage areas provided by the contractor.

1.3.4 Data Capping: iPhones will have a monthly cap of 2 GB. Once a device reaches this data cap, notification will be sent to the COR before any disconnection. The COR will inform the contractor on any data cap changes.

1.3.5 The provider will be advised of two iPhones that will have unlimited data.

1.3.6 Internet Browsing: All iPhones shall be configured for Internet browsing.

1.3.7 Voice and SMS Text: All iPhones shall be configured and optimized for international voice and text roaming.

1.3.8 Accessories:

wall charger belt clip or pouch user manual contractor’s contact number car charger charger for every 10 (ten) iPhone devices under contract.

1.3.9 Data SIM cards: The contractor will provide USAID with 50 data SIM cards for iPad and USB dongles. The number of these SIM cards is projected to increase to 80 over the next two years.

1.3.10 Data Capping: each Data SIM card will have a monthly cap of 2GB. Once a device reaches this data cap, notification will be sent to the COR before any disconnection. The

COR will inform the contractor on any data cap changes.

1.3.11 SIM cards provided should be compliant with iPad 2, iPad 3 and any new variant of the iPad.

1.3.12. USB Dongles should work on Windows 7 as well as MAC OS X Operating System

1.4 Devices (Center for Disease Control and Prevention -CDC):

1.4.1 USG Mobile Telephones (Cell Phones): The contractor shall certify that all USG mobile devices (also referred to as cell phones) and accessories are of Original

Equipment Manufacturer (OEM) origin. The CDC currently has 60 mobile phone users, and anticipates capacity to grow by an additional 10 users over the course of

2014.

1.4.2 Model: Contractor shall specify three (3) different recent models of Blackberrys for

CDC to choose from. The current latest model in use is the Blackberry Z10 or Q10.

1.4.3 Memory: The device shall be capable of storing at least 200 numbers in the contacts list, 10 recently dialed numbers, 10 received numbers, and 10 missed call numbers.

1.4.4 Wi-Fi: Wi-Fi access is required.

1.4.5 USB Charging: USB charging are required.

1.4.6 Clamshell, Bar, or Sliding: Clamshell, bar, or sliding housings shall be acceptable.

1.4.7 Storage for Pictures and Music: A minimum of 2 BG for picture and music storage shall be required.

1.4.8 Camera: Cell Phones may have Camera capabilities.

1.4.9 QWERTY Keyboard: There shall be no requirement for a QWERTY keyboard.

1.4.10 Bluetooth Technology: Bluetooth capabilities shall not be required. If included in the package, Bluetooth Technology access shall be disabled with an option for the feature to be enabled on request from the Contracting Officer’s Representative (COR) only.

1.4.11 Internet Access: Internet access shall be required for selected devices.

1.4.12 Display Quality: High resolution and high color quality shall not be required.

1.4.13 PDA: PDA technologies shall not be required.

1.4.14 International Roaming: As a default, International Roaming shall be enabled.

1.4.15 Wireless Modem Technology: Wireless Modems, otherwise referred to as tethering technologies access, shall not be required. If included in the package, Wireless

Modem access shall be disabled.

1.4.16 Streaming Media Capabilities: Streaming Media Capabilities shall not be required.

If included in the package, Streaming Media Capabilities shall be disabled.

1.4.17 Battery Life: The battery shall be capable of 200 talk minutes between charges.

1.4.18 Walkie-Talkie Feature: The walkie-talkie feature shall not be required.

1.4.19 Specific Absorption Rate (SAR): The SAR shall not exceed 1.60 W/kg.

1.4.20 Accessories: The contractor shall provide the following packet of accessories with each mobile phone.

spare battery

1 battery charger

1 fixed hands-free kit for automobiles

1 personal hands-free kit for walking

1 belt clip or pouch

1 user manual

Contractor’s contact information

1.4.21 Blackberrys: The contractor shall certify that all Blackberrys and accessories are of

Original Equipment Manufacturer (OEM) origin.

1.4.22 Models: Only DOS Information Technology Change Control Board (ITCCB)-approved Blackberry devices shall be provided by the contractor. The COR shall inform the contractor of new ITCCB Blackberry approvals. The contractor shall make every effort to procure and stock the latest ITCCB-approved Blackberry devices. The current latest model in use is the Blackberry 9800.

1.4.23 Data (CDC email) Roaming: All Blackberrys shall be configured and optimized for international Blackberry email roaming. The contractor shall ensure that all

Blackberrys are configured and optimized, fully and completely, to support CDC email transmission and reception within the coverage areas provided by the contractor.

1.4.24 Internet Browsing: Only selected Blackberrys as communicated to the contractor shall be configured for Internet browsing.

1.4.25 Voice and SMS Text: All Blackberrys shall be configured and optimized for international voice and text roaming.

1.4.26 Accessories:

wall charger spare battery belt clip or pouch user manual contractor’s contact number car charger charger for every 10 (ten) Blackberry devices under contract.

NOTE: CONTRACTOR SHALL ENSURE THAT ALL THE HANDSETS ARE

REGISTERED WITH THE ZAMBIA INFORMATION AND COMMUNICATIONS

TECHNOLOGY AUTHORITY (ZICTA)

1.5 CALLS WITHIN ZAMBIA

The contractor shall ensure on a 24-hour basis at least 90% local network coverage around

Zambia with special consideration to all urban areas and main traffic routes.

Our Embassy staff travels to all corners of Zambia and requires uninterrupted voice and

Blackberry data services

1.6 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with primarily the

USA, Europe and Africa.

1.7 INTERNATIONAL ROAMING

The contractor shall provide as extensive international roaming connectivity as possible, with special interest for roaming within all of Africa, Europe, and the USA.

1.7.1 Coverage and Roaming (Official Devices Only): The contractor shall provide accurate 2G, 3G, 4G, voice, and SMS coverage maps for the areas listed in this section. The contractor shall provide coverage areas for Blackberry services and shall guarantee that USG Blackberrys are able to send and receive DOS LAN emails within the coverage areas provided by the contractor. The contractor shall guarantee that enterprise buffering and bursting technologies are set for best Blackberry performance. The contractor shall guarantee that their systems are capable of ensuring that all email sent via USG

Blackberrys will be received within five minutes of transmission. Coverage maps for sections headed a through f immediately below shall be provided by the contractor.

a. Europe Coverage: Our Embassy staff members frequently travel to Europe.

Common destinations that require special emphasis include Germany, the

United Kingdom, France, Hungary, and Switzerland.

b. Airport Stopover Coverage: Our Embassy staff members frequently layover in Johannesburg, Nairobi, Addis Ababa, Accra, Amsterdam, London, Dubai, Frankfurt, Washington Dulles, Atlanta, New York, Miami, Detroit, Chicago, Dallas, Houston, Seattle, San Francisco, Los Angeles, Denver, Detroit, and

Salt Lake City.

c. African Nations: We often call on our Embassy staff members to support

USG operations in neighboring countries and South Africa. The following countries shall be included: South Africa, Tanzania, Malawi, Mozambique, Zimbabwe, Botswana, Namibia, and the Democratic Republic of the Congo.

d. The United States: Our staff members travel throughout the United States and require coverage in all 50 states.

e. The Washington DC area: Special attention shall be paid to the Washington

DC metropolitan area. The Washington DC metropolitan area is made up of cities, counties, and other incorporated and unincorporated municipalities listed as follows: Washington, D.C.; Arlington, Virginia; Alexandria, Virginia;

Bethesda, Maryland; Bowie, Maryland; Centreville, Virginia: Chantilly, Virginia; College Park, Maryland; Fairfax, Virginia; Falls Church, Virginia;

Frederick, Maryland; Fredericksburg, Virginia; Gaithersburg, Maryland;

Germantown, Maryland; Herndon, Virginia; Laurel, Maryland; Leesburg, Virginia; Manassas, Virginia; Reston, Virginia; Rockville, Maryland Silver

Spring, Maryland; Springfield, Virginia Suitland, Maryland: Takoma Park, Maryland; Tysons Corner, Virginia; Vienna, Virginia; Waldorf, Maryland;

and Winchester, Virginia

1.7.2 Roaming Assistance for Non-Contractor Provided Devices: Visitors often bring mobile devices and Blackberrys provided by the USG in Washington. During normal business hours, 07:30 to 17:00 Monday to Thursday and 07:30 to 12:30 on Fridays, the contractor shall provide routine assistance to visitors with problems connecting to the local network.

1.8 CALLING GROUPS (Official Mobile devices and Blackberrys)

Intra-Embassy calling groups serve USG needs for quick and reliable communications.

a. The contractor shall provide quick-dial internal dialing group access between contracted devices. For example, rather than dialing 09XX-XXX-XXXX, users shall be able to dial a shortened representation (i.e. XXXX).

b. The contractor shall provide 5-10 calling groups to be used by individual

USG offices.

c. The contractor shall provide an Embassy-wide calling group.

d. Each calling group shall have a fixed number of free minutes. These free minutes shall be covered under the basic charge per device.

e. Minutes for each group shall be cumulative. If one or more devices exceed the limit placed on those individual devices, the overage shall be absorbed by the total minutes allocated to all devices in the group. For instance, consider a group of 10 devices in Group A. Each device in the group is allocated 30 talk-minutes within the group for a total of 300 talk-minutes. If device A in Group

A exceeds 30 talk-minutes, those extra minutes will be deducted from the 300 cumulative talk-minutes. The 30 talk minutes and 300 talk minutes are minimums.

1.9 WIRELESS APPLICATION PROTOCOL (WAP)

The contractor shall provide Internet connection through their network to the Wireless

Application Protocol (WAP) Internet sites.

http://en.wikipedia.org/wiki/Alexandria,_Virginia http://en.wikipedia.org/wiki/Bowie,_Maryland http://en.wikipedia.org/wiki/Centreville,_Virginia http://en.wikipedia.org/wiki/Chantilly,_Virginia http://en.wikipedia.org/wiki/Chantilly,_Virginia http://en.wikipedia.org/wiki/College_Park,_Maryland http://en.wikipedia.org/wiki/Fairfax,_Virginia http://en.wikipedia.org/wiki/Falls_Church,_Virginia http://en.wikipedia.org/wiki/Frederick,_Maryland http://en.wikipedia.org/wiki/Fredericksburg,_Virginia http://en.wikipedia.org/wiki/Gaithersburg,_Maryland http://en.wikipedia.org/wiki/Germantown,_Maryland http://en.wikipedia.org/wiki/Herndon,_Virginia http://en.wikipedia.org/wiki/Laurel,_Maryland http://en.wikipedia.org/wiki/Leesburg,_Virginia http://en.wikipedia.org/wiki/Leesburg,_Virginia http://en.wikipedia.org/wiki/Manassas,_Virginia http://en.wikipedia.org/wiki/Reston,_Virginia http://en.wikipedia.org/wiki/Rockville,_Maryland http://en.wikipedia.org/wiki/Silver_Spring,_Maryland http://en.wikipedia.org/wiki/Silver_Spring,_Maryland http://en.wikipedia.org/wiki/Springfield,_Virginia http://en.wikipedia.org/wiki/Suitland,_Maryland http://en.wikipedia.org/wiki/Takoma_Park,_Maryland http://en.wikipedia.org/wiki/Takoma_Park,_Maryland http://en.wikipedia.org/wiki/Tysons_Corner,_Virginia http://en.wikipedia.org/wiki/Vienna,_Virginia http://en.wikipedia.org/wiki/Waldorf,_Maryland http://en.wikipedia.org/wiki/Winchester,_Virginia

1.10 SMS MESSAGING

The contractor shall provide access to around the clock SMS messaging. Devices shall have working English SMS services.

1.11 REPLACEMENT CYCLE (Official Devices Only)

Upon contract award, the contractor shall provide the latest ITCCB-approved Blackberrys to every user of Blackberrys. The contractor shall also provide the latest mobile phone devices.

The contractor shall offer free upgrades to all devices every two years from the beginning of the contract.

1.12 VOICE MAIL

The Contractor shall provide Voice Mail services in English Language. Voice Mail Box shall be prepared for each number separately as per standard practice.

1.13 RENT OF CELL-PHONES WITH/WITHOUT SIM CARDS

The Contractor shall provide up to 50 cell-phones for rent within two days of notice and additional 50 cell-phones within the next three days, according to Government needs, for official visits. Included with the cell-phone should be SIM card (if needed. The USG will specify whether-or-not the SIM shall have international dialing capabilities), English

Instruction Manual, batteries, and phone charger. The contractor shall provide support as specified in paragraph 1.14 below.

1.14 CUSTOMER SERVICE

The contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting and manufacturer’s warranty information, and all other matter concerning the mobile telephone services through the Contractor’s Project Manager.

1.15 DETAILED BILLING

1.15.1 The Contractor shall provide monthly breakdown of calls made by individual number.

The breakdown shall clearly show:

Called Number

The Time And Date Of The Call

The Duration Of The Call

Price

1.15.2 The monthly lists of calls made shall be forwarded to the COR until the end of each current month for the previous month to the following address:

U.S. Embassy Lusaka

Subdivision 694/Stand 100

Kabulonga Road

Ibex Hill, Lusaka

2. INVOICING

The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found.

It shall be the COR who will interact with the Contractor on any invoice problems.

(a) The Contractor shall submit monthly electronic invoices to the COR at the address shown in paragraph (d) below. A proper invoice must include the following information:

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract number

A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

A detailed list of all calls made for each line

Prompt payment discount if any

Name, title, phone number, and address of person to contact in case of defective invoice

A detailed list showing the following:

Ordered by phone number, time and date of all calls

Duration of calls

Individual cost incurred by contracted number in local currency

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

(c) The contractor will send all invoices to the following address:

U.S. Embassy Lusaka

US Embassy Lusaka

Att: Financial Management Office (FMO)

Subdivision 694/Stand 100

Kabulonga Road

Ibex Hill, Lusaka

(d) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within

30 days after receipt of the proper invoice

(e) The Government will provide annual direct exemption of Value Added Tax

(VAT);

according to host country VAT laws.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

Project Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the

Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the contractor determines that it is necessary. The Contractor shall notify the Contracting

Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting

Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The contractor shall obtain these permits, licenses, and appointments in compliance with applicable Zambian laws.

The contractor shall work with the CO and/ or the COR to obtain proper direct exemption of

VAT from the Government of the Republic of Zambia.

5. RESERVED

6. ADDITION OF NEW LINES

The contractor will provide a fully functional SIM card, telephone number and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

7. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

8. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may, pursuant to FAR clause 52.212-4, Contract

Terms and Conditions –Commercial Items, paragraph (c), Changes, and request changes within the scope of the contract. These changes may be required to improve performance, or react to changes in technology.

The contractor may propose for the Government’s technological refreshment substitution or addition for any provided product(s) or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has or has not formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The

Government is under no obligation to modify the contract in response to the proposed additions or substitution.

Such substitution or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have capacity, performance, or functional characteristics equal or greater than the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules.

The cost of changes not specifically addressed in the proposal shall be borne entirely by the contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

9. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by Embassy staff. The Embassy at its own discretion will have the option to take or reject the opportunity.

10. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the

Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

11. TRAINING

The contractor shall provide, at no additional cost, training to all Embassy employees who received a mobile phone. Training to be provided will include the proper operation of equipment purchased and feature operation. The training will be coordinated with the COR to match the Embassy work schedule.

A representative from the contractor’s office shall visit the US Embassy at least once per month. During these visits, the contractor shall brief USG technical staff on changes in technology or services, resolve billing and service questions and complaints, answer questions, train users, share current promotions and incentives, and discuss any other customer- or service-related issues not described in this document. The COR, or their representatives shall initiate the monthly visits.

12. EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within one business day. The contractor shall bear the replacement cost of devices deemed defective because of workmanship or normal wear-and tear. The USG shall bear the replacement costs of devices deemed defective because of misuse or abuse.

13. CUSTOMER SERVICE CENTERS

The contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunction, billing inquiries and/or customer question regarding accounts and/ or services. The following support shall also be provided:

a. USG User Support : The contractor shall provide routine helpdesk support to all users with devices provided under the contract. The contractor shall provide this service from 0700 to 1700 Monday through Friday, excluding

Zambian holidays. The contractor shall provide the USG a telephone number allowing users to obtain technical support during these hours. All users shall be allowed to contact the contractor during these hours.

b. USG Administrative and Emergency Support : The contractor shall provide 24 hour per day, 365 day per year direct support to the following offices and individuals or their designated representatives: US Ambassador, Deputy Chief of Mission, Management Officer, General Services Officer, Regional Security Officer, Consular Chief, Public Affairs Officer, and

Information Resource Management (IRM) staff. The contractor shall provide the USG a telephone number for administrative and emergency support.

14. SURVIVABILITY AND RECOVERY

The contractor shall have a working system of survivability of the network in case of emergency and serious disaster when all networks may be jammed or when parts of the network are destroyed.

The contractor shall have a recovery plan in place that shall deal with such occurrences.

15. OTHER REQUIREMENTS AND CONSIDERATIONS

If requested, the contractor shall advise and assist the USG in procuring mobile devices for hearing- or visually-impaired staff members. Depending on the staff member’s needs, the contractor’s cost in the procurement shall not exceed the established cost for a standard replacement mobile phone or Blackberry.

16. Travel

All travel costs and other incidental costs incurred by the contractor in the execution of this contract shall be the sole responsibility of the contractor.

17. Non-Official Lines

This Contract is valid only for official Government needs.

SECTION 2 - CONTRACT CLAUSES

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS

(SEPT 2013), is incorporated by reference. (See SF-1449, block 27a).

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL ITEMS (SEPT 2013)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)).

___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 253g and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L.

110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and

Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract

Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) 52.204-11, American Recovery and Reinvestment Act—Reporting Requirements

(Jul 2010) (Pub. L. 111-5).

__ (6) 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C. 6101 note).

__ (7) 52.209-9, Updates of Publicly Available Information Regarding Responsibility

Matters (Jul 2013) (41 U.S.C. 2313).

__ (8) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations

(May 2012) (section 738 of Division C of Pub. L. 112-74, section 740 of Division C of Pub. L.

111-117, section 743 of Division D of Pub. L. 111-8, and section 745 of Division D of Pub. L.

110-161).

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__ (9) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011)

(15 U.S.C. 657a).

__ (10) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business

Concerns (JAN 2011) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (11) [Reserved]

__ (12)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011)

(15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (13)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003)

(15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (14) 52.219-8, Utilization of Small Business Concerns (Jul 2013)

(15 U.S.C. 637(d)(2) and (3)).

__ (15)(i) 52.219-9, Small Business Subcontracting Plan (Jul 2013)

(15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Jul 2010) of 52.219-9.

__ (16) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)).

__ (17) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (18) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (19)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged

Business Concerns (OCT 2008) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer).

__ (ii) Alternate I (June 2003) of 52.219-23.

__ (20) 52.219-25, Small Disadvantaged Business Participation Program—

Disadvantaged Status and Reporting (Jul 2013) (Pub. L. 103-355, section 7102, and

10 U.S.C. 2323).

__ (21) 52.219-26, Small Disadvantaged Business Participation Program—

Incentive Subcontracting (Oct 2000) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

__ (22) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside

(Nov 2011) (15 U.S.C. 657 f).

__ (23) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013)

(15 U.S.C. 632(a)(2)).

__ (24) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned

Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)).

__ (25) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB)

Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)).

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__ (26) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (27) 52.222-19, Child Labor—Cooperation with Authorities and Remedies

(Mar 2012) (E.O. 13126).

__ (28) 52.222-21, Prohibition of Segregated Facilities (Feb 1999).

__ (29) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246).

__ (30) 52.222-35, Equal Opportunity for Veterans (Sep 2010)(38 U.S.C. 4212).

__ (31) 52.222-36, Affirmative Action for Workers with Disabilities (Oct 2010)

(29 U.S.C. 793).

__ (32) 52.222-37, Employment Reports on Veterans (SEP 2010) (38 U.S.C. 4212).

__ (33) 52.222-40, Notification of Employee Rights Under the National Labor Relations

Act (Dec 2010) (E.O. 13496).

__ (34) 52.222-54, Employment Eligibility Verification (JUL 2012). (Executive Order

12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–

Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42

U.S.C. 8259b).

__ (37)(i) 52.223-16, IEEE 1680 Standard for the Environmental Assessment of

Personal Computer Products (DEC 2007) (E.O. 13423).

__ (ii) Alternate I (DEC 2007) of 52.223-16.

_X_ (38) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While

Driving (AUG 2011) (E.O. 13513).

__ (39) 52.225-1, Buy American Act—Supplies (Feb 2009) (41 U.S.C. 10a-10d).

__ (40)(i) 52.225-3, Buy American Act—Free Trade Agreements—Israeli Trade Act

(Nov 2012) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C.

3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43).

__ (ii) Alternate I (Mar 2012) of 52.225-3.

__ (iii) Alternate II (Mar 2012) of 52.225-3.

__ (iv) Alternate III (Nov 2012) of 52.225-3.

__ (41) 52.225-5, Trade Agreements (SEPT 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_X_ (42) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the

Department of the Treasury).

__ (43) 52.225-26, Contractors Performing Private Security Functions Outside the

United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization

Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

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