System_Administration_Support_-_Category_Definition.pdf

This document is a Category Definition for System Administration Support related to the City of Pittsburgh's Invitation to Qualify for Infrastructure Support for the Innovation & Performance Department. The document outlines a comprehensive scope of system administration services that may include conceptual design, implementation, modification, and troubleshooting of various network components and technologies. Specific technologies mentioned include Azure Active Directory, VMWare/Hyperflex, VEAM backup solutions, ITSM support for Ivanti, M365, and hosted custom and commercial off-the-shelf (COTS) applications.

The scope of work encompasses technical activities such as creating, modifying, and deleting user, computer, and other Active Directory objects. A critical component of the support is the thorough documentation of all design, implementation, and maintenance specifications and activities, which is considered a cost component of the support services. While the document does not specify exact pricing, contract duration, or specific quantities, it provides a detailed framework for the type of technical support and system administration services the City of Pittsburgh is seeking to procure through this professional services solicitation.