Sustainment Services Breakout SOW Section C.pdf

Sustainment Services Breakout

C.1 Management and Administration C.2 Reviews and Meetings C.3 Contract Data Requirements List (CDRL) C.4 Contractor Cost Data Reporting C.5 Government Furnished Material C.6 Analysis of Field Problems C.7 Field Service Representatives (FSR) C.8 Vehicle Maintenance C.9 Modification Work Orders (MWO) C.10 Fielding and De-processing C.11 New Equipment training (NET) C.12 Special Tools and Support Equipment C.13 Training Equipment C.14 Supply Support C.15 Contractor Support During Contingency Operations - Contractors Accompanying the Force C.16 Personnel Recovery (PR) Training C.17 Security Guidelines

DRAFT

C.1 Management and Administration The contractor shall provide Sustainment Services for the Abrams Family of Vehicles, Joint Assault Bridge, Assault Breacher Vehicle (ABV) including Foreign Military Sales (FMS) countries and as specified herein. The contractor shall manage and ensure timely achievement of all contract requirements in a manner that is both the most economical and beneficial to the Government. The contractor shall receive, respond to, and track Government requests for information, requests for proposals, and investigation and analysis, as specified further in Section C of this contract. All work performed under this contract shall be accomplished under and controlled by Task Orders awarded and put on contract by the Contracting Officer. The contractor shall perform no effort unless authorized by a TO.

C.1.1. Scope This statement of work (SOW) is intended for requirements that call for the contractor to perform services related to maintenance, repair and overhaul, equipment modification, installation of equipment and technical representative services to keep machines, systems, and vehicles functioning or in working order.

Services that shall be provided to Active U.S. Army and National Guard units as well as for FMS customers under this contract include Materiel Fielding and De-processing, Field Support Representative, Maintenance Teams, Modification Work Order (MWO), Total Package (TPF) and New Equipment training (NET) in support of the Abrams, JAB and ABV programs. These services shall be provided at sites located in both Continental United States (CONUS) and Outside Continental United States (OCONUS) locations. As required, the contractor’s responsibilities shall include maintaining control of subcontractor efforts to ensure Government requirements are met.

As used herein, the phrase contractor personnel includes both prime and subcontractor personnel and the contractor shall ensure that these requirements are included in all subcontracts.

C. 1.2 General Requirements

C.1.2.1 Work Authorization All work awarded hereunder shall be performed to the extent authorized and individually funded and signed by a Government Procuring Contracting Officer.

C.1.2.2 Limitations This SOW and the specific Performance Work Statements (PWS) for Task Orders (TO) awarded hereunder shall not be construed to require the performance of services that are considered inherently governmental.

C.1.2.3 Contractor Personnel Contractor personnel providing services hereunder are employees of the contractor and are under its sole administrative control and supervision. Accordingly, the contractor shall select, assign, and provide direction to its employees performing services under all TOs awarded hereunder. The Government will not exercise any supervision or control over the contractor's employees in their performance of services. If the Government determines the schedule contractor employees are required to work changes from initial planning, contractor shall identify to the COR within 2 business days impacts to include changes in hours, cost and material (if required). Contractor shall not be authorized to execute any changes in schedule without COR approval prior to execution.

C.1.2.3.1 Replacement Personnel In the event a contractor employee is deemed not capable of supporting the effort or incurs disciplinary action while supporting an effort, they shall be removed from support location and replaced at the earliest possible time. Upon learning that a contractor employee needs to leave the location, contractor shall notify the COR, in writing, within 48 hours. Notification shall include general reason why the employee is leaving location as well as time when replacement will be on site to continue support. At that time, the government will make a determination within 5 business days if replacement is still required to meet the mission or if degradation in employees on site is acceptable.

C.1.2.4 Contractor Personnel Qualifications The contractor shall utilize employees In Accordance With (IAW) the minimum qualifications specified at the TO level (Attachment XXXX). All contractor personnel assigned to perform work hereunder shall meet the minimum qualifications specified in the TO to include the proper licenses and ability to operate required machinery or equipment in fulfillment of the mission. If there are concerns regarding the qualifications of a contractor employee, final determination will be made by the Government.

C.1.2.5 Period of Performance Each individual TO awarded hereunder will specify a period of performance or schedule. TOs may be in support of missions during peace time, contingency operations, and war. TOs may be on a full-time, part-time, or project-related basis.

Period of Performance may be adjusted as required based on changes in requirements.

C.1.2.6 Performance Locations The contractor may be required to perform services stated hereunder off-site. Off-site may be a contractor's home office, branch office, or any facility/location utilized by the contractor which is not under the control of a Government agency. The contractor may be required to perform services stated hereunder on-site. On-site may be any U.S.

Government base or installation or other contractor facility within the Continental United States (CONUS) or Outside the Continental United States (OCONUS). Each individual TO awarded hereunder will specify the specific location(s) for the performance of the service(s).

C.1.2.7 Travel Individual TOs awarded hereunder may require travel within CONUS or OCONUS of contractor personnel IAW with the Joint Travel Regulations (JTR). Contractor shall provide support at various CONUS and OCONUS locations, to include USEUCOM, USAFRICOM, USCENTCOM, USINDOPACOM, USNORTHCOM, USSOUTHCOM.

Specific locations will be called out in a TO.

Travel shall be required to provide support at locations IAW the schedules and manning levels established by the USG or FMS IAW a Work Directive. The contractor is responsible for making all necessary travel arrangements. The USG or FMS shall be notified of early departure or late arrival of personnel assigned to the contractor team on a mission. Contractor shall be authorized to perform all travel related activities, to include airfare, hotel, rental car reservations, documentation (IAW C.1.2.8.1), prior to the effort being conducted. Those activities shall be authorized to be performed under a TO for Program Management.

C.1.2.8 Deploying Personnel Individual TO’s awarded hereunder may require deployment of contractor personnel OCONUS. TOs requiring deployment will include pertinent details regarding, and requirements for contractors to deploy. Deployable personnel shall meet the requirements specified in Army Regulation (AR) 715-9.

The contractor shall document all contractor personnel acknowledgement prior to deployment.

Depending on the Status of Forces Agreement (SOFA) or other international agreements, all contractor employees may be subject to the customs, processing procedures, laws, agreements and duties of the country in which they are deploying to and the procedures, laws and duties of the United States upon re-entry. The contractor shall verify and comply with all requirements.

The contractor is responsible for documenting technical expert status for performance in Germany. The contractor shall work with the COR to provide information required by the German Government to secure technical expert status as required.

The contractor is responsible and authorized for obtaining (i) all passports, visas, and other documents necessary for contractor personnel to transverse through and within the Area of Operation and (ii) the customs, immigration, or similar liabilities of its contractor personnel.

Upon arrival to the host country, the contractor personnel may be required to obtain locally required identification cards.

C.1.2.8.1 Documentation of Deploying Personnel In support of OCONUS deployment of contractor personnel, the contractor shall identify to the government all documentation requirements needed NLT 90 calendar days prior to deployment. Contractor shall be responsible for completing the documentation required for deployment along with assistance from the government when required. If the contractor receives notification within 90 days of an OCONUS effort begin date, they shall identify documentation requirements to the COR within 3 business days. If information is required to be provided to the COR or USG, contractor shall ensure they provide information completely and in a timely fashion.

C.1.2.9 Contracting Officer's Representative (COR) Individual TO’s awarded hereunder will have a Contracting Officer appointed COR IAW DFARS 201.602-2(2). The contractor shall direct communications on TO technical matters to the Contracting Officer (KO) appointed COR.

C.1.2.10 Contractor Management Focal Point The contractor shall establish a single management focal point and maintain a supporting program management system tailored to accomplish the administrative, management, security, quality control, technical, and financial requirements associated with individual TO’s awarded hereunder. These efforts shall be done IAW a Program Management TO to be awarded under this contract.

C.1.2.11 Quality Assurance Surveillance Plan (QASP) A QASP will be awarded under this contract that will contain the performance metrics the Government will use to evaluate and ensure the quality of service(s) provided is acceptable. The QASP will be in effect for the duration of the contract. The contractor shall perform IAW the performance metrics set forth in the Performance Requirements Summary at the TO level.

C.1.2.12 Quality Assurance Program The contractor shall establish and maintain a quality assurance program governing performance of all TOs awarded hereunder for identifying and correcting deficiencies in the quality of services. The contractor shall ensure that it has an auditable quality assurance process commensurate with the scope and content of the requirements of each TO, and that the associated Performance Requirements Summary is documented and followed to ensure the service provided is acceptable. The contractor may be required to establish a certified quality management system (ISO 9000 or ISO 9001) to the extent the system applies and is specified in the individual TO.

C.1.2.13 Non-Disclosure Agreements (NDA) An NDA for contractor employees may be required at the TO level.

C.1.3 Deliverables The contractor shall submit deliverables IAW TOs awarded hereunder. The schedule and format required for those deliverables shall be called out in associated CDRLs.

C.1.4 Applicable Documents Performance may be required IAW any of the documents listed in this section. The specific sections of the applicable document will be specified in the individual TO. The contractor shall be responsible to adhere to the most recent version of the regulations, standards, handbooks, specifications, and other Government publications unless otherwise specified in the individual TO. This is not an exhaustive list and other documents may be required as specified in the individual TOs or TO Projects.

C.1.4.1 Specification, Standards and Handbooks:

49 CFR HAZMAT Transportation Regulations

AFMAN 24-204 Preparing Hazardous Materials for Military Air Shipments

AMC-P-715-18 Contracts and Contractors Supporting Military Operations

AR 25-55 Department of the Army Freedom of Information Act Program

AR 190-13 The Army Physical Security Program

AR 350-1 Army Training and Leader Development

AR 381-12 Threat Awareness and Reporting Program

AR 525-13 Antiterrorism

AR 530-1 Operations Security

AR 700-142, Materiel Release, Fielding & Transfer

AR 700-145 Item Unique Identification

AR 710-1 Centralized Inventory Management of the Army Supply System

AR 710-2 Supply Policy Below the National Level

AR 715-9 Operational Contract Support Planning and Management

AR 750-1 Army Materiel Maintenance Policy

AR 750-10 Army Modification Program

AR 770-2 Materiel Fielding

ATTP 4-10 Operational Contract Support Tactics, Techniques, and Procedures

DA Form 2028 Recommended Changes to Publications and Blank Forms

DA Form 2408-5 Equipment Modification Record

DA Pam 700-142, Instructions for Materiel Release, Fielding & Transfer

DA Pam 750-8 The Army Maintenance Management System (TAMMS) User’s

Manual

DA PAM 770-2 Acquisition Logistics Procedures for Materiel Fielding

DD Form 250 Material Inspection and Receiving Report

DD Form 1149 Requisition and Invoice/Shipping Document

DD Form 1348-1A Issue Release/Receipt Document

DD Form 1423 Contract Data Requirements List

DD Form 1921-3 Contractor Business Data

DD Form 2813 Department of Defense Active Duty/Reserve/Guard/Civilian Forces Dental Examination

DoD 5000.04-M-1 Cost and Software Data Reporting (CSDR) Manual

DoDI 3020.41 Operational Contract Support

DoDI 5200.48 Controlled Unclassified Information

DoDI 5230.24 Distribution Statements on DoD Technical Information

EO 13526 Classified National Security Information

MIL-STD-30-40

NIST SP 800-88 Rev 1 Guidelines for Media Sanitization

NIST SP 800-171 Rev 3 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations

SF 78 Certificate of Medical Examination

USKF Reg 525-40 Personnel Recovery Procedures

C.1.4.2 Technical Manuals, Drawings, and Other Government Documents Abrams Security Classification Guide (Attachment xxx)

FM 3-20.21 HBCT Gunnery

TC 3-20.31 Training And Qualification

TC 3-20.31-1 Gunnery Skills

TM 9-243 Use and Care of Hand Tools and Measuring Tools

TM 9-1090-222-10 Common Remotely Operated Weapon Station (CROWS)

M153A2 (NSN 1090-25-160-5113)

TM 9-2350-388-13&P Operator and Maintainer to include RPSTL SEPv2

TM-9-2350-412-13&P Operator and Maintainer to include RPSTL SEPv3

C.2 Reviews and Meetings The contractor shall conduct and schedule meetings, reviews, Integrated Product Team

(s) (IPT), boards, conferences, and groups listed below and host them at the contractor’s facility, an offsite facility, or an approved virtual meeting software as approved by the Government. The facility shall have adequate space for Government and contractor personnel.

C.2.1 Meetings.

C.2.1.1 Start of Work Meeting Within 30 business days of contract award, the contractor shall attend and host a start of work meeting to be held with Government personnel. Presentation Materials shall be provided IAW CDRL A001. No Later Than (NLT) 3 business days prior to the meeting.

At the start of work meeting, the Government will brief the overall program structure, requirements, deliverables, schedule, and any other pertinent information for the management of the program. The contractor shall cover their organizational structure, their performance requirements under the contract, their ability to meet the requirements along with any potential issues they foresee, and any other topics as requested by the Government.

After Start of Work meeting has been conducted, future discussions shall take place at meetings, as required, listed in Section C.2.1.2. Other Meetings. At each meeting and review the contractor shall be prepared to discuss or present cost, schedule, performance risks, risks mitigation, and issues resolution strategies.

C.2.1.2 Other Meetings The contractor shall conduct or participate in reviews to the Government as specified in the list below. In addition, the contractor shall provide the Contracting Officer’s Representative (COR) with notice no less than 5 business days prior to review meetings scheduled with subcontractors so that Government representatives can attend at their discretion. The requirements of the contractor and frequency for these meetings shall be called out in TOs.

a) MWO IPT

b) Government Fielding Branch

c) Logistics Services Status Reviews

d) COR Sustainment Services Review

e) Product Support Management Review (PSMR)

f) Program Management Reviews (PMR)

g) Over Arching Integrated Product Team (OAIPT)

h) System Technical Support (STS) Reviews and Meetings

i) Field Problem Review Board (FPRB)

j) System Safety Working Group (SSWG)-

If required, the contractor shall prepare, and issue meeting invites in electronic form compatible with Government Microsoft Outlook Calendar Appointment or any other authorized Government format.

C.2.1.2.1 MWO IPT

Contractor shall attend, on a bi-weekly basis, an MWO IPT meeting to be led by the USG. Contractor attendance shall be virtual or in person. Contractor shall participate in discussions relating to MWO specific efforts, schedule, personnel, shipping and inventory assistance, and any known issues with any of the MWO missions covered under a TO.

C.2.1.2.2 Government Fielding Branch Contractor shall attend the USG led Fielding Branch meeting held on a weekly basis.

Contract shall attend in person, or virtually if not able to attend in person. Contractor shall be prepared to discuss all aspects of their Sustainment Services efforts currently under a TO and answer questions as required. If required, contractor shall prepare briefing materials IAW CDRL A001.

C.2.1.2.3 Logistics Services Status Review The contractor shall support status review meetings on a bi-weekly basis and be prepared to discuss any ongoing efforts and provide status on existing TOs with any issues that require administrative changes. Contractor shall be prepared to discuss all facets of the Sustainment Services program at these meetings to include cost, schedule and performance.

C.2.1.2.4 COR Sustainment Services Review The contractor shall conduct, on a quarterly basis, Sustainment Services reviews of all efforts under the TO’s. Briefings shall contain, by TO, efforts previously performed;

upcoming efforts; any known issues or problems; description of hours authorized, hours expended, material dollars expended, and material dollars committed; and any variances from planned efforts and reasons for the variances. Following each meeting, contractor shall provide meeting minutes IAW CDRL A002.

C.2.1.2.5 PSMR

Contractor shall attend, either in person or virtually, the Abrams Logistics PSMR held on a quarterly basis. Contractor shall participate in discussions concerning the Logistics support for the Abrams platform. Contractor shall not be required to provide any presentation or briefings unless specifically requested by the USG. If requested, contractor shall provide briefing materials IAW CDRL A001.

C.2.1.2.6 PMR

Contractor shall attend in person, or virtually if unable to have representation in person, the Abrams PMR held on an annual basis. Contractor shall ensure they have proper representation at the PMR to engage in discussions regarding the Abrams program, to cover both US Army and FMS customers, and provide comments and answers, should there be any, regarding their Sustainment Services efforts in support of the Abrams program. If required, the contractor shall present cost, schedule, performance, and risk status at each PMR and be prepared for detailed discussion with the Government.

C.2.1.2.7 OAIPT

Contractor shall attend the bi-weekly OAIPT held under the Abrams STS contract. That meeting is a discussion of all efforts being performed under the Abrams STS contract and will impact the efforts under this SOW. Contractor shall participate in discussions, as required, concerning the Sustainment Services impacts as an outcome of Abrams STS work efforts.

C.2.1.2.8 Abrams STS Reviews and Meetings As required, contractor shall attend Abrams STS Reviews and meetings which have impacts on Sustainment Services efforts. To the extent possible, contractor shall be notified NLT 48 hours in advance of meetings. Contractor may be asked to provide briefing materials during the reviews/meetings. If required, contractor shall prepare briefing materials IAW CDRL A001.

C.2.1.2.9 FPRB

The contractor shall present field problems, proposed resolutions and risks with risk mitigation(s) at each FPRB meeting and be prepared for detailed discussion with the Government as specified in a TO. Formal FPRB meetings are held twice a year and include a wide range of participants from working-group level personnel to leadership.

Working group field problem management meetings occur more frequently and shall be held as specified in a TO

C.2.1.2.10 SSWG

The contractor shall present safety issues, proposed resolutions, and risks with risk mitigation at each meeting. Formal Safety Review Board meetings are held twice a year and include a wide range of participants from working-group level personnel to leadership

C.2.2 Meeting Attendance Any contractor employee attending meetings with Government employees within or outside the Detroit Arsenal boundaries, shall, at the beginning of the meeting, announce that they are a contractor employee. Employee must state the contractor's name and address and state the name of all other companies or persons that (a) currently employ them, or (b) that they currently represent.

C.2.3 Agendas and Briefing Materials

The contractor shall submit an agenda and briefing materials IAW CDRL A001 no later than two (2) business days prior to meetings and reviews identified in Section C.2.1.2, if required, unless specified otherwise in a TO.

C.2.3.1 Briefing Materials The contractor shall prepare and furnish photograph productions, posters, brochures, viewgraph transparencies, Microsoft PowerPoint briefing slides, and electronic media for briefings and presentations IAW CDRL A001 for all meetings, reviews and conferences listed in C.2.1.2, if required. The briefing material shall contain current status of effort, cost, schedule, performance, and any identified or known risks.

C.2.3.2 Audio and Network Accessibility for Briefings The contractor shall provide audio and network meeting capabilities in a Government compatible format when the meeting location is not at a Government facility for all meetings listed in C.2.1.2, if required.

C.2.3.3 Meeting Minutes The contractor shall prepare and deliver meeting minutes and action items IAW CDRL A002 for all meetings, reviews, or conferences.

C.2.3.4 Cost and Performance Report.

The contractor shall prepare and submit on a bi-weekly basis, a Cost and Performance Report (CPR) with all supporting data to evaluate applied hours and cost IAW CDRL A003, Performance and Cost Report. The CPR shall provide monthly and cumulative-to-date Budget, Performance, and Expenditure data by CLIN and/or applicable TO number. The CPR shall separately list costs incurred as a result of hours worked, materials purchased or placed on order and Other Direct Costs (ODCs) (i.e. travel costs, per diem, etc.). All costs shall be reported by the month the costs were actually incurred (if costs are reported in the subsequent month, the CPR shall document which costs are associated with which month). The CPR shall include the Period of Performance (PoP) for each TO. The contractor shall notify the Government via email or letter to the Procurement Contracting Officer (PCO) upon hitting the 75% expenditure threshold for any category IAW FAR 52.232-20, Limitation of Cost.

C.2.4 Rough Order Magnitude (ROMs) ROMs may be requested for FSR, MWO, Fielding and De-processing, NET, TPF, and Vehicle Maintenance. ROM’s shall be submitted IAW CDRL A004 ROM Estimates.

ROMs shall be submitted:

a. Within five (5) business days of the request for a ROM that does not include a detailed breakdown of all costs associated with performing the effort (i.e., labor, travel, material, equipment, shipping, etc.).

b. Within seven (7) business days of the request for a ROM that does include a detailed breakdown of all costs associated with performing the effort (i.e., labor, travel, material, equipment, shipping, etc.).

C.3 Contract Data Requirements List (CDRL) The contractor shall deliver data IAW the Department of Defense (DD) Form 1423, CDRLs, as set forth in Section J and as called out in the SOW. The days specified in the CDRL are calculated as calendar days unless otherwise specified in a specific CDRL or TO. If a CDRL delivery date falls on a non-working day, the contractor shall deliver the CDRL on the next business day. All data specified in this contract shall be provided using the Government CDRL Delivery Tool, accessible at https://gcscdrl.tacom.army.mil, unless otherwise specified in the CDRLs. Personnel shall be required to have an ICAM (Identity, Credential, and Access Management) account in order to be provided access to the CDRL Delivery Tool. CDRL Delivery Tool user instructions and training will be provided at the Start of Work Meeting.

The contractor shall deliver CDRLs without encryption, locks, passwords, or other security protection features which prevent the Government from editing, sorting, merging, or otherwise manipulating the data for Government purposes.

C.4 Contractor Cost Data Reporting

C.4.1 Cost and Software Data Reporting (CSDR) Cost and Software Data are the primary means by which the Department of Defense (DoD) collects data on the costs that contractors incur on DoD programs. Reliable and comprehensive cost data is essential to produce credible cost estimates as required in both statute and regulation. The Government’s goals and use of CSDR data is to improve the quality of cost estimates; ensure proper resource allocation occurs within the DoD; and enable data driven decision making by program and department leadership.

The contractor shall systematically collect and report actual contract costs IAW the following CDRLs:

Report Title CDRL Resource Distribution Table A005 Cost and Hour Report (FlexFile) A006 Contractor Business Data Report (DD Form 1921-3) A007

C. 4.1.1 Application to Subcontractors The contractor shall flow-down CSDR requirements referenced in sections C.4.1 and its sub-paragraphs to subcontractors (regardless of subcontractor tier) when the subcontract value is expected to exceed $50 million using the maximum allowable contract quantities, hours, or options (as applicable), as required by Department of Defense (DoD) 5000.04-M-1 - CSDR Manual. The contractor shall require subcontractors to electronically submit CSDR deliverables directly to the Defense Cost and Resource Center (DCARC). The contractor shall ensure that Subcontractors subject to CSDR reporting thresholds collect data in sufficient detail to meet Attachment 001 - CSDR Plan. The contractor shall collect and deliver data on all subcontractors to comply with CDRL A005 - Resource Distribution Table (RDT) and Attachment 001 -

CSDR Plan. A subcontractor is any organization which the prime contractor has any agreement, purchase order, or instrument other than a prime contract calling for work or for the material required for the performance of one or more prime contracts. It covers procurement of major components or subsystems that require the subcontractor to do extensive design, development, engineering, and testing to meet a prime contractors procurement specifications.

C. 4.1.2. Resource Distribution Table (RDT) The contractor shall prepare and submit the RDT IAW CDRL A005. This document is meant to identify the value of work assigned to the contractor and its subcontractors.

C. 4.1.3. Cost and Hour Report (FlexFile) The contractor shall prepare and submit the Cost and Hour Report (FlexFile) IAW CDRL A006. This document is meant to report actual costs and hours related business data incurred in order to perform this contract.

The contractor shall develop and maintain a Contractor Work Breakdown Structure (CWBS) and CWBS Dictionary IAW CDRL A006 throughout the life of the contract. The contractor shall use the CWBS as the primary framework for contract planning, budgeting, and reporting of the cost, schedule, and technical performance status to the Government. The contractor shall extend the CWBS to provide adequate internal management, surveillance, and performance measurement of the contract. For any given parent WBS element, additional child WBS may be utilized to collect other costs, however, the “Other” WBS shall not contain more than 10% of the total anticipated cost of the parent WBS element. The contractor shall ensure all CWBS oriented reporting is compliant with at least the lowest WBS levels identified by Attachment 001 - CSDR Plan.

C. 4.2. Post-Award Cost and Software Data Reporting Conference Within 30 calendar days of completing the Start of Work Meeting or CSDR Readiness Review, whichever is later, the Government will inform the contractor of the exact date and location of the Post-Award CSDR Conference. This conference has an anticipated duration of one business day. The contractor shall host the Post-Award CSDR Conference at the contractor’s facility where CSDRs are prepared with the Governments Cost Working Group Integrated Product Team (CWIPT) IAW DFARS 242.503-2(b) and DoD 5000.04-M-1 (CSDR Manual). The purpose of the Post-Award CSDR conference is to review the contracts CSDR requirements and assess how the contractors accounting system satisfies the CSDR requirements found in DoD 5000.04- M-1, CSDR Manual and Attachment 001 - CSDR Plan. In a briefing presented by the contractor in its own format, the contractor shall:

a) Demonstrate how it collects cost data in its accounting system and how that data will be utilized to provide actual cost transactions and minimize cost allocations when preparing CSDR data deliverables.

b) Describe how recurring vs non-recurring costs are segregated in its accounting system and for the purpose of CSDR reporting.

c) Demonstrate how the data from its accounting system will be mapped into the CSDR reports required by Attachment 001 - CSDR Plan.

d) Present the methodologies used for mapping internal cost accounts to the CWBS, specifically showing how individual CWBS elements and functional element codes will be populated.

e) Propose changes to Attachment 001- CSDR Plan in order to tailor the plan to the contractor’s accounting system, to include any contractor recommended changes or additions to the CWBS elements in Attachment 001 - CSDR Plan. These changes may include adjustments to the contractor’s submission events and/or submission timeline, particularly in the case of a direct-reporting subcontractor performing against a different delivery schedule than the associated prime contractor.

The contractor and CWIPT will also review the initial submission for the RDT CDRL A005 in order to finalize which subcontractors will be required to provide CSDR reporting and electronic submission of deliverables directly to the DCARC and which subcontractors may qualify for a CSDR direct reporting subcontractor waiver IAW CDRL A005 - RDT and Attachment 001 - CSDR Plan.

C.4.3 Contractor Business Data Report (CBDR) The contractor shall prepare and submit CDRL A007, the “Contractor Business Data Report”, as called out in DD Form 1921-3, to provide the means to facilitate estimating and analysis of indirect contract costs, as specified in Attachment 001 - CSDR Plan.

C.5 Government Furnished Property If GFM is required, the contractor shall submit requests to the COR for it will be added to the contract as an attachment. If GFM is provided, the contractor shall be responsible for maintaining a GFM list as specified in a TO IAW CDRL A008 Equipment and Material Inventory Report. Contractor shall be responsible for its own PPE and general maintenance tools required to perform the scope.

C.6 Analysis of Field Problems The contractor shall maintain a continuing program for field analysis on the vehicle system and component problems based upon inputs obtained by field support or Government data sources. This activity shall include all disciplines required to perform analysis of field problems.

C.6.1 Test Incident Reports (TIR) and Associated Documentation Evaluation During the performance of their efforts, the contractor shall provide input to Equipment Improvement Recommendations (EIRs) and Recommended Changes to Publications (DA Form 2028) as required.

C.7 Field Service Representatives (FSR)

FSRs are technical experts in the maintenance, operations, troubleshooting, data collection, fielding, de-processing, storage, testing, sustainment maintenance, and shipping of combat vehicle systems. They typically have had several years of experience in performing and supervising military automotive maintenance; are proficient at reading and understanding complex system-of-systems troubleshooting;

are proficient at reading hydraulic, pneumatic, and electrical schematics; and are skilled at providing instruction to both maintainers and operators. FSRs generally do not provide maintenance support, rather they provide technical advice and assistance to vehicle users and maintainers, and if needed, the FSRs typically may perform hands-on maintenance for the purpose of providing instruction and advice to both Soldier and civilian maintainers. In providing this support, the FSR may reference Interactive Electronic Technical Manuals (IETM), original equipment manufacturer (OEM) procedures, or best commercial practices. FSR shall also be capable of providing informal on the job training as part of their duties.

The contractor shall provide all administrative support and site supervision for the FSR as described herein. The contractor shall provide all the personnel, equipment, tools, materials, and supervision necessary to maintain all vehicle operations. The FSRs shall provide instruction and assistance for technical repairs and make recommendations to orient and instruct key Government personnel with respect to operations, maintenance, repair and parts supply for the vehicles furnished under this contract, for units both CONUS and OCONUS, and report problems IAW CDRL A009 Field Problem Reports and Fire, Injury, Accident Reports attendant to their responsibilities to PM Abrams. The FSRs shall be located at field sites as called out in a TO to meet the requirements of the contract in a manner that is both economical and beneficial to the Government. The FSRs shall be experienced, qualified, and certified IAW C.7.1.2 to perform the functions laid out in this contract. The contractor shall provide FSRs to CONUS and OCONUS locations for fielding and sustainment. The FSRs shall perform and assist with vehicle retrofit upgrades and kit installation at various locations.

The contractor shall provide FSRs as SMEs as set forth within the TOs.

The FSRs shall investigate and recommend the need for training. During the performance of their duties the FSRs shall recommend the need for Failure Analysis

(FA).

The FSRs work schedule shall coincide with that of the associated Government personnel they are supporting.

The contractor shall also provide FSRs for de-processing, sustainment maintenance, and stay behind maintenance to include Leave Behind Equipment (LBE) and RESET programs as directed by the Government.

C.7.1 FSR Certification The contractor shall develop a FSR certification test that will be reviewed and approved by the Government. This test shall be updated bi-annually. The FSR shall have to pass the test with a 90% to be certified. Re-certification shall take place bi-annually. Test results shall be submitted IAW CDRL XXXX as required.

C.7.2 Reports The contractor shall provide specific reports to include Fire, Injury, Accident Reports and Field Problem Reports (FPR’s) to document problems IAW CDRL A009 and Contractor Field Services (CFS) Support Status Report IAW CDRL A010.

C.8 Vehicle Maintenance Vehicle maintenance is performed by tracked combat vehicle (tank) mechanics responsible for analyzing malfunctions; rebuilding and maintaining power equipment;

operating and inspecting machines or equipment to diagnose defects; dismantling and reassembling equipment; using hoists, cranes, and hand tools; examining parts for damage or excessive wear; using micrometers and gauges; replacing defective engines and subassemblies such as transmissions; and testing overhauled equipment to insure operating efficiency. The mechanic may direct workers engaged in cleaning parts and assisting with assembly and disassembly of equipment. Mechanics need to have knowledge of the care and use of hand tools as per TM 9-243 and the capability to repair cables using the Daniels repair kit.

C.8.1 Maintenance support teams The contractor shall provide maintenance teams to support Government and FMS customers as required and set forth within a TO. The maintenance teams shall be provided adequate space and resources by the requesting Government/FMS customer to accomplish the tasks being asked of them in the TO. If there are facilities or tools/equipment not provided by the Government/FMS customer, contractor shall notify the COR within 48 hours of discovery. Contractor shall ask for assistance securing facilities and tools/equipment or the authorization to purchase what they require to perform the mission as laid out in the TO. If purchasing, contractor shall provide the COR with the items to be purchased and the cost of each item.

The contractor maintenance team shall be responsible for assisting accomplishment of maintenance activities, to include scheduled, unscheduled, and sustainment maintenance along with diagnostic tests for hull and turret items as required, along with providing informal training as required, in support of Abrams missions at CONUS and OCONUS locations.

The contractor shall ensure they have adequate number of personnel licensed to operate the tanks and materiel handling equipment. The contractor shall ensure they have adequate number of personnel trained on Hazardous Material (HAZMAT), fuel handling, and environmental restrictions and regulations to maintain operations at any location.

C.9 Modification Work Orders (MWO)

The contractor shall perform Modifications to the Abrams Family of Vehicles (FOV) IAW AR 750-10 1-6, AR 770-2 and DA PAM 770-2. Government Program Offices engage in continuing engineering efforts to maintain technological advantage on the battlefield via Engineering Change Proposals (ECP). The management, preparation for shipment, and inspection of MWO kits is a vital aspect of the MWO program. MWO personnel shall be skilled at inspecting vehicles, utilizing a USG provided inspection checklist developed from current US Army Technical Manuals (TMs) covering the Abrams Main Battle Tank systems and sub systems, to determine whether or not they are capable of receiving proposed MWO’s. That knowledge will require the MWO personnel to have a strong maintenance background on the system along with being able to troubleshoot, diagnose faults, install and troubleshoot software/firmware updates, knowledge of Item Unique Identification (IUID) policies and practices IAW AR 700-145 and provide feedback to soldiers and civilians on proposed fixes prior to installation of the MWO’s.

C.9.1 MWO Process The contractor shall follow the MWO process as put forth in AR 750-10. The contractor shall attend and participate in meetings which will discuss the plan to procure and install the required vehicle modification kits for each MWO IAW C.2.1.2. As required, contractor shall support USG led MWO verifications as Subject Matter Experts (SMEs) providing insight from a field application perspective.

C.9.1.1 MWO Classifications Modifications will be classified as “emergency,” “urgent,” or “routine” IAW AR 750-10 Section 3-6 based on the modification or deficiency being applied/corrected.

“Emergency” are highest priority, deadline affected equipment until deficiencies are corrected and would require immediate attention to deploy folks to the field. “Urgent” MWOs are required to be completely installed within two years of issuance. “Routine” MWOs shall be completed within five years of authentication of the MWO.

C.9.1.2 MWO Application During preparation and application of MWOs, the contractor shall provide Subject Matter Experts (SMEs) to implement the MWO to include both software and/or hardware MWOs. All completed MWO’s shall be reported on DA Form 2408-5 prior to being loaded into the Modification Management Information System (MMiS) via CAC enabled US Army website link http://liw.logsa.army.mil. Section C.18.6 describes the process to obtain a CAC.

Contractor shall provide informal training to gaining unit on MWO’s applied during mission.

Contractor shall provide certified welders qualified to weld on armor IAW MIL-STD 30- 40.

C.9.2 Reports In support of their MWO efforts, and to clarify status and accomplishments, contractor shall submit the reports as detailed below.

C.9.2.1 Equipment Change Accomplishment Record (ECAR) The contractor shall submit an ECAR utilizing DA Form 2408-5 in the frequency required as called out in a TO and IAW CDRL A011 Equipment Change Accomplishment Record (ECAR). The contractor shall ensure that the information on the ECAR is complete and accurate prior to submittal.

C.9.2.2 MWO Application Status Report The contractor shall submit a weekly MWO Application Status Report IAW CDRL A012 for US Army MWO application efforts.

C.9.2.3 MWO Equipment Equipment will be inventoried and signed for on a DD Form 1149 available at https://www.esd.whs.mil/Directives/forms/dd1000_1499/DD1149/ by either the MWO Team Lead, MWO Team Supply Manager, or Government MWO Site Lead. Upon completion of the MWO, equipment will be inventoried and returned to the Government on a DD Form 1149.

C.10 Fielding and De-processing Fielding, or Material Fielding, is the process of preparing, taking inventory, and issuing a vehicle system to Gaining Units at the Army’s maintenance standard as per AR 750-1.

De-processing is the checkout of vehicles at the de-processing or handoff site(s) upon arrival from production or other facilities. De-processing and hand-off occurs at sites, both CONUS and OCONUS, as determined by the USG and FMS customers. Tanks are then shipped to post, installation site, or central staging site designated to support fielding. At the fielding sight the vehicles will go through final Quality Assurance (QA) and any faults found corrected before issue. This assures that the vehicle meets the Army Maintenance standard per AR 750-1 and is ready to operate. This standard may necessitate that components may need to be adjusted, cleaned, or replaced if any items are found to be discrepant or missing during the inspection of vehicles and joint inventory with the Gaining Unit. De-processing actions may include:

a) Unpackaging, filling with oil and fuel, charging batteries.

b) Removing all preservative coatings, grease, tape, and packing materials.

c) Inspecting for any damage from shipment.

d) De-processing will be performed IAW procedures as called out in the associated TM. The Abrams TM’s and trends found during baseline technical inspections include review of vehicle operations, oil analysis, road testing (if applicable), and replacement of failed or discrepant components.

e) All aspects of vehicle operation are checked and verified, and all known faults are corrected to ensure vehicle is fully operational IAW the Army Maintenance Standard as per AR 750-1.

f) As required, de-processing may include the integration of radios and C4ISR equipment. This equipment could come from the gaining command.

https://www.esd.whs.mil/Directives/forms/dd1000_1499/DD1149/

C.10.1 Fielding synchronization meeting The contractor shall take part in the fielding synchronization meetings. The contractor shall take the lead in preparing the slides for the meeting and send the meeting invite in Microsoft TEAMS. The contractor shall discuss analysis, schedules, milestones, accomplishments, future planning, corrective action planning, risks, risk mitigation strategies and issues. These meeting will be attended by the contractor and all fielding teams worldwide.

C.11 New Equipment training (NET) NET requires vendors to furnish instructor personnel to meet CONUS and OCONUS requirements. Responsibilities include recruit, hire, and process instructors in support of the contractor Abrams NET team. Certification of instructors is required. Initial certification of individuals shall be done by a panel consisting of the Government NET manager and the contractor NET site manager, or appointed representatives, IAW Attachment 002 Standard Operating Procedures (SOP). The contractor shall furnish certified instructor personnel IAW C.11.1 to conduct NET and meet CONUS and OCONUS requirements.

Depending on the mission, the contractor shall be prepared to either utilize existing materials; develop and document revised training and training materials; or create new training and materials to conduct Operator New Equipment Training (OPNET) and Field Maintenance New Equipment Training (FMNET) with the approval of the Government NET Manager. The training site manager may conduct risk analysis to identify risk, the levels of risk severity and risk mitigation measures before each training event. Much of the training is hands on and will include Training, Aids, Devices, Simulators, and Simulations (TADSS). Electronic and paper-training support packages may be required to be provided for training and to the units as a stay behind training packet. As provided by the USG team, copies of approved instructional materials, written test(s), score sheets, practical exercise evaluation checklist(s), critique sheets, etc. are to be provided, either electronically or paper copy, prior to the start of training through the assigned team during mission preparation and rehearsal.

The contractor shall recruit, hire, and process all instructors of the NET team site. New hire Instructors shall have the appropriate experience, background and knowledge of the Abrams FOV and have a previous Military Occupational Specialty (MOS) of 19K for Operator and 91A for maintainer instructors. All instructors must possess and maintain a civilian driver’s license and be licensed to operate vehicles IAW a TO.

The contractor shall be responsible for providing instructors with safety shoes, Personal Protective Equipment (PPE), uniforms, hearing protection, and any other item required to perform their duties and comply with applicable safety regulations. All members of the contractor NET team shall be in the appropriate identifying clothing at all times while on duty.

C.11.1 Certification of Instructors Instructors shall be trained on training devices that will be used in NET by the NET team and qualified instructors. The contractor shall verify that all instructors are certified by the Government IAW approved SOP (See Attachment 002). The initial certification panel of individuals will be conducted by a panel consisting of the Government Abrams NET manager or appointed representative, the contractor NET site manager, and one peer instructor. The first attempt on initial certification shall be completed within 30 calendar days from the date hired, 45 calendar days from the hired date for the second attempt, and 90 calendar days from the hire date for the third attempt. The NET manager will be present for the third attempt. Upon completion of the initial certification, the individual instructors shall be assigned to and co-located with a team to proceed with station/lesson training and testing validated by the Government Team Leader.

Individuals shall be completed with checkouts no later than 180 calendar days from hire date.

C.11.2 NET Meetings The contractor shall be prepared to provide input to schedules, training, and other materials requested by the Abrams NET Manager or their appointed representative and attend meetings as necessary.

C.11.3 Conduct of Training The contractor shall plan, coordinate, and conduct individual, crew, and field maintenance training. Contractor instructors shall conduct live fire gunnery Gate Table VI (crew qualification) as part of the NET effort. The contract instructors shall provide sustainment training when requested by the Abrams NET Manager.

The contractor instructors shall be prepared to conduct rehearsals and internal team train-ups and mission preparation with the assigned team.

C.11.3.1 Instructor Key Personnel Training (IKPT) Contractor instructors shall validate and verify all vehicle systems and attend IKPT as designated by the Abrams NET Manager.

C.11.4 Task Instruction Contractor instructors shall teach tasks IAW the U.S. Army Program of Instruction (POI) for the conduct of training as approved by the Abrams NET Manager. Contractor instructors, in conjunction with the Government, shall update lesson plans and guides IAW associated POI. Presentations and lessons will not be presented during training without prior approval from the Abrams NET Manager or appointed representative.

Contractor shall maintain a professional and academic appearance while on duty.

C.11.5 Training Material All training tools, equipment and material necessary to perform NET will be provided to the contractor as Government Furnished Equipment (GFE). Contractor shall maintain accountability of GFE with Team Leader of assigned teams.

C.11.6 Team Member Movement When more than one team is utilized, movement of the team members from a training site or between teams shall be approved in advance by the Abrams NET Manager.

Individuals shall follow the schedule of their assigned team, to include rehearsals, site preparation and team activities to properly prepare for missions assigned to that team.

C.11.7 Reports Certificate of Services Technical Assistance Activity Report shall be submitted electronically in contractor format IAW CDRL A013 Certificate of Services Technical Assistance Activities…