Supply Chain Chain Management System-Questions Appendix A.pdf

Supply Chain Management System RFI Attachment A

Supply Chain Management System Questions

1. System Architecture

1.1 What cloud-based PaaS or SaaS service(s) do you provide?

1.2 Is your system client or web portal-based?

1.3 What type of contingency planning do you have in place to ensure continuity of operations in the event of a system or server outage?

1.4 Does the product support all major browsers?

1.5 Does the product have a mobile interface that is fully compatible and functional? Can the product be natively deployed on mobile devices (i.e. android, IOS and Microsoft)?

1.6 Does the platform provide a cloud solution to deploy an application layer?

1.7 Can the platform integrate with an on-site solution for the data layer?

2. Security

2.1 Please address if your system is FedRAMP certified or where your system is in the FedRAMP certification process.

2.2 Do you have dedicated support staff willing to discuss security concerns if requested by

FEMA?

2.3 How do you protect personally identifiable information (PII) found in patron and circulation data (i.e. encryption, etc.)?

2.4 Do your products operate with an HTTPS certificate?

2.5 Do you have any other relevant security certifications?

2.6 How does the product protect from introducing vulnerabilities to an existing security infrastructure?

2.7 How does the product manage instances requiring use both behind and in-front of a firewall?

2.8 Is the product SOC 1 / ISAE 3402, SOC 2 Security compliant?

3. System Functionality

3.1 What are the standard functions of your system?

3.2 What software modules supports supply chain management?

3.3 What advanced inventory management & demand planning software can be provided to improve supply chain decisions and delivery metrics?

3.4 Does the Supply Chain Management System provide and effectively track supplier performance, perform evaluation, assign ratings, and drive performance?

3.5 What flexible transportation management system design for small and midsize shippers are available?

3.6 Does the Supply Chain Management System have a set of applications for demand planning, forecasting, and inventory optimization solutions?

3.7 Does your product provide electronic data interchange (EDI) capability? If so what EDI transaction sets do you use?

3.8 What supply chain management tools do you offer to gain visibility into all transaction data in real time, whenever and wherever it is generated Nationwide across all functional systems?

3.9 Is there a business intelligence reporting tool that can be offered for full visibility of all transaction data in real time?

3.10 Is there a Service Level Agreement for all the services offered in the SaaS?

3.11 How would the product provide the ability to track and view inventory details while in storage at different FEMA locations (Distribution Centers, Federal Staging Areas, Staging Bases, etc.) as well as track shipments & receipts for movement of inventory between these sites?

3.12 Can the product track details of inventory at the detailed pallet level (e.g. lot # and expiration dates, etc) and also track packages of products (e.g. kits, pre-staged trailers, etc.)

held in inventory until shipment?

3.13 How does the product provide for FEMA's unique logistics requirement of tracking/monitoring stagnant inventory in a high state of visibility and readiness, followed by short periods of intense, fast-paced movement for disaster support?

3.14 Can the product provide the ability to track and view pallet level data (eg lot #) throughout the inventory's life cycle with FEMA for the purpose of providing visibility of affected inventory from recall, etc.?

3.15 How does the product provide the ability to change shipment data in route (eg diverted shipments, return shipment to origin in cases of overweight or trailer maintenance issue, etc)

3.16 Can the product support up to 1000 concurrent users (250 concurrent users in the DCs and 750 at HQ and field locations)?

3.17 Can the product provide the ability to package at multiple levels without losing visibility of data at the item level? (e.g. expiration date on a jar of baby food, packaged into an Infant and Toddler Support kit, and multiple kits pre-staged into truckload or container-sized groups?)

3.18 Does the product allow for tracking the location of trailers and assets without cellular data requirement? (e.g. cell towers likely damaged in the disaster storm)

3.19 How does the product provide in-transit visibility and location updates in standard truck transportation as well as situations using other modes of transportation including air transport and/or container ships, etc.?

3.20 Is the product easy to use with little or no training?

3.21 Does the product provide barcode and QR scanning capabilities and RFID interfacing capabilities?

3.22 Can the product provide the ability to analyze data to improve decision-making?

3.23 Can the product provide flexible reporting capabilities so the users can create shareable reports and make them accessible to other users that have been invited to view them?

4. 504 and 508 Compliance

4.1 Does your system conform to Section 504 of the Rehabilitation Act?

4.2 Does your system conform to Section 508 Accessibility Board Standards?

5. Cost

5.1 Provide an estimated cost to procure and implement a new system. Please break down the cost by, at a minimum.

5.2 Initial procurement cost

5.3 Migration/support costs

5.4 Implementation/training costs

5.5 Any service contract costs

5.7 Any other associated costs