STERIS SOW - ALTUS AFB.pdf

Statement of Work created: 17 January 2025

STERIS Sterilizing Unit, Washer, and Decontamination Unit (Maintenance)

97th MEDICAL GROUP (MDG) 301 N. First Street, Building 46

ALTUS AIR FORCE BASE, 73523

PoP: March 1, 2025- February 28, 2030

PERFORMANCE WORK STATEMENT:

Introduction:

The 97th Medical Group (97 MDG) at Altus AFB, Oklahoma, requires a service contract with STERIS for a sterilization unit, washer, and decontamination unit that covers instillation, onboard training, annual maintenance, and repairs as well as provides priority technical support, on-site or on-call support, remote monitoring, and a service portal.

Background:

The sterilizer and washer are highly sensitive pieces of equipment that the local BMETs are not capable of maintaining. These items have repeatedly stopped working, causing work stoppages

- this leads to delays in patient care, decreased readiness, and lost production income. The contract would allow the Dental Clinic to receive priority repairs from the service representative. They will be able to cut in line ahead of those without contracts. To date this fiscal year, they have already spent $9K+ on repairs; this puts them on pace to exceed the price of the contract. The contract would have covered these services. It also covers preventative maintenance that’s currently unable to be done and would reduce the number of times they do go down.

Minimum Requirements The contractor shall provide repairs and maintenance in accordance with the below requirements:

1. Care Connect – Total Care Connect service includes parts, labor and travel to perform:

(i) Scheduled preventive maintenance in accordance with STERIS’s then-current Preventive Maintenance Check List (“PMCL”); and (ii) Unscheduled repair visits, provided that parts required during unscheduled repair visits are not subject to the parts exclusions outlined in Section 5(d) of Attachment B to this Service Agreement.

Equipment Maintenance:

- Meets OEM Recommended

Maintenance & Safety Standards

- Scheduled Maintenance Labor & Travel

- Scheduled Maintenance Parts (where applies)

- Repair Labor & Travel

- Repair Parts

- Priority Technical Support 24/7

- Customer Care Center

- Detailed Service Documentation

- Service Portal

- Troubleshooting Center

- Remote Monitoring

2. Remote Monitoring – If equipment is eligible for Remote Monitoring STERIS will be required to install a Connectivity Board (MachineData Logger and Transmitter) utilizing

LAN drop provided by facility or Cellular connectivity to transmit data.

3. Service Portal – Subscriber will have access to the ConnectCare Service Portal and

Troubleshooting Center.

4. The Services for surgical equipment will be performed Monday through Friday, 8:00 A.M.

to 8:00 P.M., local time, excluding federal holidays (“Surgical Normal Working Hours”).

The Services for infection prevention equipment will be performed Monday through Friday, 8:00 A.M. to 5:00 P.M., local time, excluding federal holidays (“IPT Normal Working Hours”). Any Service not performed during the Surgical or IPT Normal Working Hours, as applicable shall be billed at the then-current applicable rate as set forth in Section 5(a) of Attachment B to this Service Agreement.

5. Priority Technical Support – Priority Technical Support service for STERIS equipment for the term of this Service Agreement to include unlimited calls to the STERIS service hotline;

calls related to STERIS equipment shall be placed ahead of calls related to equipment that is not registered for Priority Support coverage and STERIS shall route all calls to the appropriate Technical Care Team resource based on the equipment serial number

Specifications:

1. AMSCO 400 20X20X38 PVAC SD SLIDE CAB ELEC 480V SERIAL: 032222330

2. AMSCO2532 Confg-208V, 60Hz, SD, NonVented w/ Prtr SERIAL: 3601215026

3. KIT,SCALE BACK PRO 30-75 SERIAL: SBP001432

Shall include all functions for:

• Maintenance and repairs listed above for modules on 032222330, 3601215026, and SBP001432

2. Installation and Testing:

a. The Total Care Connect onboarding process is expected to take up to 5 weeks to complete. The onboarding process and agreement activation will begin with the receipt of purchase order or signed contract. Our goal is to complete onboarding within the 5-week period, if activities are still pending STERIS will continue to work through any final onboarding activities. Once the onboarding process is complete, the Client/Customer will have full access to the Total Care Connect Service Package.

STERIS shall provide the Implementation and Onboarding Services and Deliverable(s) as follows:

• A walkthrough on-site at Customer facility.

• Completion of Customer requested IT requirements/documents.

• Order and installation of the connectivity kits that enable the ConnectCare functionality.

• Activate Service Portal account.

• Conduct in-person training.

Collaboration is required between STERIS and Client to achieve objectives and a list of each parties’ responsibilities is listed below.