STATEMENT OF WORK (SOW) DRAFT.pdf

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STATEMENT OF WORK

2025-2026 Solid Waste – Collection and Disposal

Dzilth-na-o-dith-hle Health Center

1. Description of Service. The contractor shall provide all labor, tools, transportation, material, equipment, and supervision to perform non-hazardous solid waste collection and disposal services for Dzilth-na-o-dith-hle Health Center. The contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish SOW requirements. All questions concerning the operation of refuse collection and disposal services during the life of the contract shall be addressed to the Contracting Officer (CO). Anticipated Period of Performance:

Base Year: 09/17/2025 to 09/16/2026.

Option Year 1: 09/17/2026 to 09/16/2027 Option Year 2: 09/17/2027 to 09/16/2028 Option Year 3: 09/17/2028 to 09/16/2029 Option Year 4: 09/17/2029 to 09/16/2030

1.1 Refuse Collection.

1.1.1. Collection. The contractor shall collect and dispose solid waste as specified in Appendix A. The contractor shall position containers at locations identified by the Project Officer (PO).

The contractor shall return the containers to their original locations in an upright, locked position with the lids closed after emptying. The contractor shall immediately clean up any contractor caused spills, debris, etc. after collecting refuse at a station. The contractor is responsible for damage caused by his workforce and equipment to any property or equipment.

The contractor will perform the majority of work with his/her own forces and equipment.

1.1.2. Follow-Up Collections. The contractor shall ensure that any missed collections are made up by the next business day.

1.1.3. Contractor Refused Collections. The contractor shall call the Project Officer by the end of the business day to explain why items not in accordance to the contract were not collected.

1.2. Refuse Disposal.

1.2.1. On-Site Disposal. No on-site disposal is available to the contractor.

1.2.2. Off-Site Disposal. The contractor shall transport and dispose all solid waste at a state or federal permitted disposal site selected by the contractor. The contractor shall be responsible

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for all permits and fees associated with the use of off-site disposal locations, including disposal fees. The contractor shall provide a copy of the disposal facility’s operating permit to the Contracting Officer prior to the contract start date. If the contractor of each facility’s operating permit shall be provided to the Contracting Officer.

1.3. Refuse Vehicle Operation. Non-hazardous solid waste collection vehicles are allowed on site solely for the purpose of collecting non-hazardous solid waste and collection container relocation. These vehicles shall not be parked anywhere on site without the prior permission of the Contracting Officer. Trucks and trailers used for collecting and transporting refuse shall be maintained to reasonably minimize the odor, dirt, debris, and pests.

1.4. Vehicle Routes and Collection Schedules. The contractor shall establish vehicle routes and collection schedules to meet the requirements of Appendix A. Routes and schedules shall be submitted to CO for approval five (5) calendar days prior to start of contract performance. Any changes in routes/schedules shall be submitted to the CO. The contractor shall immediately notify the Project Officer of any condition that may interrupt the regularly schedule of performance such as disposal sites backed up, delays due to vehicle breakdown, or containers blocked by vehicles or excess solid waste.

1.4.1. Contractor Operator Hours. The contractor shall establish a refuse collection schedule so that collection operations will be as follow: Collections shall be made between the hours of 0700 to 1700 hours. Monday through Friday. Collections outside these hours shall require prior approval of CO. DZHC Point of Contact (POC): Ernest Sandoval Email: ernest.sandoval@ihs.gov

1.4.2. Inclement Weather Schedule. The contactor shall collect refuse during periods of inclement weather. In case of severe weather, the CO may authorize exceptions. When exceptions are granted, the Contractor shall accomplish all collections for each day missed to make up all missed collections within twenty-four (24) hours after the severe weather has terminated. In the event missed, collections cannot be accomplished within 24 hours, the collections shall not be a basis for a claim by the contractor for additional compensation or permission to defer other regularly collections.

1.4.4 Severe Weather Schedule. The contractor shall treat Dzilth-na-o-dith-he Health Center Installation as a preferred customer providing services upon notification from site personnel or as weather conditions allow in order to restore site order as quickly as possible.

1.5. Container Maintenance. Contractor furnished containers shall be maintained to ensure the containers are reasonably free of unpleasant odors, dirt, debris, and pests. All containers must remain in good and workable condition to avoid wastewater contamination and spillage.

Containers must be easily accessible to customers. Contractor may make minor repairs and

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perform routine cleaning/disinfecting in place. All wastewater shall be collected in the container and any spillage must be avoided.

1.5.1. Minor Maintenance. The contractor shall include spray disinfecting, adjusting, ordinary lubrications, tightening of nuts and bolts, and preventive maintenance actions recommended by the equipment manufacturer.

1.5.2 Major Maintenance. The contractor shall include repair of inoperable equipment, replacing components, parts, dumpster lids, handles, hinges, etc.

1.5.3. Repair Parts. The contractor shall furnish all replacement parts. Quality of parts shall be equal to or better than the parts in the equipment when the equipment was furnished on site.

1.6. Container Sanitation/Painting. The contractor shall perform more stringent cleaning, major repairs and maintenance, and all painting tasks off site.

1.7. Relocation of Dumpers. The contractor may be required to locate dumpers at the direction of the PO. The Contractor shall pick up and deliver these containers within 48 hours after notification from the PO. Reimbursement for relocation shall be IAW this contract.

2. Service Delivery Summary. The Service Delivery Summary (SDS) captures the service requirements that can be measured and are considered to be High risk and Critical operational requirements. The SDS includes Performance Objectives that describe the desired and result or outcome the Contractor shall achieve. The Performance Threshold states the minimum acceptable standards. The Performance Thresholds listed are critical to the mission success. The SOW paragraphs reference the details of the performance in the SOW.

PERFORMANCE OBJECTIVE SOW Para PERFORMANCE THRESHOLD Refuse collections are accomplished IAW approved contract established schedules.

Containers are emptied and returned to original position with lids closed. Contractor has picked up all refuse and area is free of refuse

1.1.1, 1.4.

and all sub paragraphs

HIGH RISK

No more than 2 customer complaints are submitted per month.

Refuse is transported in refuse vehicles and disposed at a permitted off-site disposal site to ensure compliance with existing local, state, federal, and environmental rules, regulations and requirements

1.2. CRITICAL

No violations submitted by the State of Department of Health or Environment Department are allowed.

Maintain equipment in good workable condition. Perform painting and cleaning

1.5. and Appendix D

HIGH RISK

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requirements. Trucks should be washed, free of odors, and fluid leaks

No more than 4 customer complaints are submitted per month

Responds to customer follow-up collections and customer complaints to ensure good customer service and solid contractor quality control

1.1.4. HIGH RISK

No more than 5 customer complaints are submitted per month

Furnish all containers in sizes and quantities specified. Provide back-up containers as required.

Appendix D

HIGH RISK

No more than 4 customer complaints are submitted per month

3. Government Furnished Property and Services. See Appendix C.

4. General Information.

4.1. Site Hours of Operations. The site hours of operation are 0800 to 1630, Monday through Friday.

4.2. Contractor Personnel. The contractor shall not employ persons for work on this contract, if such employees are identified to the contractor by the CO, as a Potential threat to health safety, security, general well-being, or operational mission of the installation and its population.

All servicing employees shall be U.S. Citizens, or legal aliens who possess a form I-551 Permanent Resident Card. The contractor shall ensure employees possess drivers’ licenses required to perform refuse services. Where reading, understanding and discussing safety and environmental warnings are an integral part of a contract employee’s duties, that employee will be able to read, write, speak, and understand English. Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company and employee name.

4.2.1. Contractor Manager. The contractor shall identify to the CO and PO, the individual who will be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the contractor when the manager is absent shall be designated in writing prior to the contract start date. The contractor shall provide to the CO and PO, the names and phone/pager numbers of the contract manager and alternate(s) for normal operating hours and for after business hours including nights, weekends, and holidays. This information will be kept updated by the contractor whenever personnel changes occur.

4.2.1.1. The contractor manager shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

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4.2.1.2. The contract manager shall be available during normal duty hours within forty-eight hours to meet on the installation with government personnel. (designated by the CO) to discuss problem areas.

4.2.1.3. The contract manager and/or his designated representative must be able to read, write, speak, and understand the English language.

4.3. Quality Control. The contractor shall develop a quality control program to identify, prevent, and ensure non-reoccurrence of defective services. Through implementation of the contractor’s quality control program and procedures, the Government shall receive quality services meeting the requirements of the contract. The contractor shall submit a copy of his quality control plan to the CO for acceptance within fourteen (14) calendar days prior to start of contract performance.

4.4. Notification of Environmental Spills. In the event that the contactor spills, discharges or releases any pollutant into the environment, the contractor shall immediately report the incident to the Aztec Fire Department Dispatch at 505-334-6622, or the Crownpoint Police Department Dispatch at 505-786-2050. This phone number is available seven days a week. The contractor shall be liable for the costs of clean up and remediation of any spills, discharges or the releases of such substance into the environment while performing work on the Dzilth-na-o-dith-hle HIS Installation.

4.4.1. Environmental Spill Plan. The contractor’s method of clean up shall be submitted, in writing, to the CO and approved 14 days prior to start of the contract performance.

4.4.1.1. The spill shall be cleaned up with three hours from the time of the spill. The methods the contractor uses for cleanup and disposal must comply with all Federal, State, and local regulations and protocols.

4.4.1.2. Completed manifests shall be provided to the CO within 60 days after disposal.

5. Contractor-Furnished Items and Services. See Appendix D. Except for those items or services specifically stated in Appendix C as Government furnished, the contractor shall furnish everything needed to perform this contract according to all its terms and conditions.

6. APPENDICES

A. Station Collection Table B. Maps and Work Area Layouts C. Government-Furnished Property and Services D. Contractor Furnished Property/Services/Equipment E. Definitions

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7. NIH Evaluation Form

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Appendix A

Station Collection Table

Collection Point Container Type Pickup Frequency DZHC Facility 2 Each – Eight cubic yard One time a week, preferably on Monday

Houses, nine each 1 Each – Six cubic yard One time a week, preferably on Monday

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Appendix B

Maps and Work Area Layouts

Maps and work area layouts. This appendix includes maps of the collection station locations for containers on site. Refer to drawings A. 1-3 attached to this SOW for station locations.

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Appendix C

Government-Furnished Property and Services

1. Government-Furnished Facilities/Areas. None

2. Government-Furnished Equipment and Materials. The government shall provide padlocks if dumpster and compactor locking mechanisms require padlocks.

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Appendix D

Contractor-Furnished Property/Services/Equipment

1. The contractor shall furnish all personnel, vehicles and equipment required to perform requirements stated herein. The contractor shall furnish all containers and roll-offs in the sizes and locations as listed in Appendix A. All containers provided by the contractor shall be Government approved and IAW this SOW. The contractor shall provide containers IAW specifications listed below. In the event, different containers or subsequent containers are required during the course of the contract, the contractor will be advised of the type, size and number.

2. Quality Standards for Contractor Furnished Equipment, Tools, Materials and Supplies. The government may inspect the contractor’s equipment or refuse containers at any time and direct the removal of any items not meeting contract specifications. The contractor shall replace items failing to meet required standards, at Contractor Expense.

2.1. Contractor-Furnished Vehicles. The contractor shall provide and maintain refuse collection type vehicles to perform this contract. Vehicles shall be maintained and cleaned to present a neat, professional appearance. All vehicles shall be registered, licensed, insured, and operated IAW traffic regulations. All vehicles used in the performance of this contract shall be in operable condition and meet state and federal safety requirements. Vehicles found to be unsafe and unable to function as designed, shall be removed from the installation and replaces at Contractor’s Expense. Vehicular repairs shall not be done on-site. The CO or his designated representative may inspect the contractor’s vehicles at any time and direct the removal of any unsafe or objectionable vehicle from the installation.

2.2. Contractor-Furnished refuse Containers.

2.2.1. Refuse Container Painting.

3. Insurance. The contractor shall maintain a General Liability insurance policy in the amount of $200,000 during the life of this contract. The contractor will provide a copy of the insurance policy to the Contracting Officer not later than five (5) calendar days prior to start of contract performance.

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Appendix E

Definitions

Collection Point. The locations designated on Appendix B and on the site map where refuse may be conveniently and efficiently assembled and stored for the purpose of refuse collection.

Container. A solid waste leak and rodents proof receptacle with closely fitting operational lid.

Contaminant. Any material found in a refuse station container that is not specifically designated for that receptacle.

Disposal Fee. A fee, usually dollars per ton or cubic yard, charged for the unloading or dumping of waste at a landfill, transfer station, material recovery facility, of waste-to-energy facility.

Hazardous Waste. Any material identified in the 40 CFR, Part 261.30 or state statute but not in quantities small enough to be purchased for administrative use. Hazardous waste requires special handling during collection, storage, transportation, and disposal and is excluded from this SOW.

Project Officer (PO). The PO is the authorized representative of the CO for the purpose of performing inspection and acceptance of the services rendered under the contract contemplated hereby. The contractor will be notified in writing of the individual(s) appointed as PO after award of contract.

Self-contained Compactor. An integral compactor head and collection bin unit. The contractor is required to unplug the unit and transport the compactor/bin to the disposal site to empty the unit.

Solid Waste. Includes all non-hazardous commercial and industrial waste, food waste, and other similar non-hazardous waste material intended for disposal. Does not include contaminated waste from medical processes. Also excludes recyclable materials source separated from the waste stream specifically for recycling.