Statement of Work_ Sources Sought.docx

Statement of Work (SOW):

Enterprise Session Initiation Protocol (SIP) Trunking Services

1.0 INTRODUCTION

This Statement of Work (SOW) defines the requirements for the provision, activation, and sustainment of Enterprise Session Initiation Protocol (SIP) trunking services. These services will connect the Naval Surface Warfare Center, Port Hueneme Division’s (NSWCPHD) internal Voice over IP (VoIP) infrastructure to the Public Switched Telephone Network (PSTN). The contractor shall deliver a fully operational, reliable, and continuously available SIP service to support mission-critical communications and ensure the seamless porting of all existing government telephone numbers, including legacy Centrex lines tied to life safety systems (LFS).

2.0 OBJECTIVE

The contractor shall deliver and maintain a fully operational SIP trunking service that:

· Install and Configure during a dedicated 90-day Phase-In period to account for Local Number Portability (LNP) processing.

· Achieve Full Operational Capability (FOC), including the successful porting of all existing telephone numbers, no later than November 30, 2026.

· Meets or exceeds performance and availability thresholds.

· Provides continuous 24/7 service with defined support response times.

· Ensures zero disruption to inbound and outbound calling during the transition from the incumbent provider.

3.0 SCOPE OF WORK

3.1 Required Outcome

Provide a complete, end-to-end SIP trunking solution that includes:

· Local Number Portability (LNP) project management and phase-in execution.

· SIP Trunk provisioning and activation over a dedicated private network/VPN.

· Continuous service delivery and maintenance.

· Qualified and certified technical support.

3.2 Technical Requirements

3.3 Transition & Activation (90-Day Phase-In)

The contractor shall utilize the 90-day Phase-In period to:

· Establish, test, and verify the dedicated VPN/private network connection between the vendor's core network and the Government's demarcation point.

· Manage the complete, end-to-end Local Number Portability (LNP) process for all numbers listed in Government-Furnished Information (GFI), including the migration or conversion of all 75 existing Centrex LFS lines.

· Coordinate with the incumbent carrier to ensure a smooth transition with no service interruption.

· Define the network demarcation point for handoff to the Government network.

· Provide detailed technical interconnection specifications.

Acceptance Criteria:

· Successful establishment and Government testing of the dedicated VPN/private network.

· Successful porting of all telephone numbers (including SIP DIDs and Centrex lines) by the end of the Phase-In period (November 30, 2026).

· Verified inbound/outbound calling on all ported numbers.

· Verified operational status and successful test signals received by the central dispatch station for all 34 fire alarm auto-dialer panels. Testing must be coordinated with and accepted by the Base Fire Department / Fire Protection Engineer (FPE).

· Verified end-to-end testing of the Government’s Emergency Responder system integration, proving successful dynamic location delivery to the correct PSAP.

3.4 Government-Furnished Information (GFI)

The Government will provide:

· A complete list of all telephone numbers to be ported, including the existing 75 Centrex numbers and auto-dial fire alarm panel information list.

· Technical details of the Government's IP-PBX/Call Manager platform.

· Technical details and configuration parameters for the Government's Emergency Responder platform.

· Designated technical points of contact.

3.5 Government Point of Contact (POC)

· Primary POC: [To Be Determined by Government]

· Alternate POC: [To Be Determined by Government]

4.0 SERVICE LEVEL AGREEMENT (SLA)

5.0 PERIOD OF PERFORMANCE

The Period of Performance includes a 90-day Phase-In period strictly for dedicated VPN establishment, Local Number Portability (LNP) transition, testing, and acceptance, followed by a 12-month Base Year for live SIP services.

· Phase-In / Transition Period: September 1, 2026 - November 30, 2026 (Dedicated to LNP and infrastructure setup; no live voice traffic disruption) Comment by Greaves, David A (Dr. David Greaves) CIV (USA): Remove dates and just add timeframe (i.e 12 months)

· Base Year (Full Operational Capability): December 1, 2026 - November 30, 2027

· Option Year 1: December 1, 2027 - November 30, 2028

· Option Year 2: December 1, 2028 - November 30, 2029

· Option Year 3: December 1, 2029 - November 30, 2030

· Option Year 4: December 1, 2030 - November 30, 2031

6.0 PRICING AND CLIN STRUCTURE

The Government anticipates a hybrid contract type consisting of Firm-Fixed-Price (FFP) and Cost-Reimbursable/Not-To-Exceed (NTE) Line Items. The anticipated structure per performance period (Base + Options) is as follows:

· CLIN X001 (FFP): Phase-In / LNP Transition (Applicable to Base Year only)

· CLIN x002 (FFP): Emergency Responder Integration: One-time professional services for the technical integration, configuration, and end-to-end testing of dynamic E-911 location routing with the Government’s emergency responder system.

· CLIN X003 (FFP): Monthly Recurring Cost (MRC) for SIP Trunking Services (includes 400 sessions, 4,000 DIDs, and Network Transport/VPN

· CLIN X004 (FFP) Monthly Recurring Cost (MRC) for Centrex LFS lines for fire alarm auto-dialer panels (or proposed alternative solution).

· CLIN X005 (NTE): Domestic Long-Distance Usage (Billed in arrears based on actual minutes used).

· CLIN X006 (NTE): International Dialing Usage (Billed in arrears based on actual minutes used).

7.0 DELIVERABLES

7.1 Initial Deliverables

The contractor shall provide:

· Life Safety Line Modernization Plan: Due 15 days after Phase-In award. A detailed technical plan outlining at least two (2) viable, NFPA-72 compliant alternatives to traditional CENTREX/POTS lines for the 34 building fire alarm auto-dialer panels. The plan must include a technical description, compliance statement, estimated costs, and risk analysis for each alternative.

· Transition and Migration Plan: Due 15 days after Phase-In award.

· VPN/Network Architecture Diagram: Due 15 days after Phase-In award.

· List of Certified Interoperable Platforms: Due with proposal.

· Technical Interconnection Specifications: Due 15 days after Phase-In award.

· Verified LNP Completion: Confirmation that all numbers (SIP and Centrex) are ported and active prior to Base Year start.

· E911 Integration Test Report: Formal report confirming successful end-to-end dynamic location delivery between the Government’s Emergency Responder system and the PSAP.

(Required for CLIN X002 Closeout)

· 24/7 Support Contact Info and access to a customer support portal.

· SLA Documentation.

7.2 Ongoing Deliverables

8.0 FORMAT OF DELIVERABLES

All deliverables shall be provided electronically in PDF or CSV/Excel format (for CDRs) and emailed/uploaded to the POCs listed in Section 3.5.

9.0 PERFORMANCE STANDARDS SUMMARY

10.0 SECURITY REQUIREMENTS

10.1 Physical Access and Base Security

Contractor personnel requiring on-site access to NSWCPHD facilities shall comply with all local installation security requirements. This includes:

· Identification: Providing necessary documentation for the Defense Biometric Identification System (DBIDS) to obtain base access credentials.

· Conduct: Adhering to all Naval installation regulations regarding safety, security, and traffic.

· Escort Requirements: If un-credentialed, contractors must be escorted by a government representative while in restricted areas of the facility.

10.2 Information Protection

The contractor shall protect all Government-furnished information (GFI) provided under this contract. While the data is unclassified, it may be designated as Controlled Unclassified Information (CUI) and must be handled in accordance with DoD and Navy privacy and security policies.