Statement of Work_Revised 4-19-2022.pdf

Statement of Work FY 2022 NIST NAIS User Support

Technology Partnerships Office

Background The NIST Associates Information System (NAIS). Each year, NIST hosts more than 3,000 NIST

Associates (NAs), including foreign and domestic guest researchers, research associates, contractors, facility users, and other non-NIST employees. NAIS supports the process of bringing

NAs to the NIST campus or allowing them access to NIST resources. NAIS is an internally developed system that automates the preparation, review, and approval of all NA agreements, extensions, and security forms required to bring associates to NIST. NAIS is an

HTML5/JavaScript application front-end within a web-browser with a Java/Oracle database backend.

Objectives NIST seeks support services for the operation of the NAIS help-desk, providing training to NAIS users, and developing testing scenarios.

Scope The contractor shall support NAIS by providing customer service to NAIS users. NAIS user roles are described below and are wide-ranging. Each role has a unique task to perform within NAIS and requires support and training specific to those tasks.

Access Requester Role – An access requester is an individual who requests roles for others within his or her assigned division(s).

Initiator Role – An initiator is the OU or Division user who prepares NA forms, including Guest Researcher agreements and security forms.

Host Role - A host is a NIST sponsor for a NA.

Group Leader Role – Group Leaders, or individuals who are assigned to this role, are included as part of the management review structure in some OUs.

Administrative Officer (AO) Role – Administrative Officers, or individuals who are assigned to this role, are included as mandatory routing stops for all NA forms and the majority of the NA updates.

Division Chief Role – Division Chiefs have the authority to approve the NA forms.

Senior Management Advisor (SMA) Role – SMAs, or individuals who are assigned to this role, are included as an optional routing stop for all NA forms, including updates.

OU Director Role – OU Directors, or individuals who are assigned to this role, have the authority to approve NA forms.

Foreign National Approver – Responsible for the deemed export (Form B) portion of the NAIS approval process. Screens the visitor for sanctioned persons/organizations and ensures work space (lab, etc.) is compliant.

Reviewer – IAAO, TPO, Finance Roles – Selected individuals within IAAO, TPO, and Finance who are assigned to review agreements/records and forms prior to approval by the appropriate Official.

Approver – IAAO, TPO, Finance Roles – Selected individuals in IAAO, TPO, and Finance who approve agreements/records, forms, and selected updated information.

ESD Approver – Selected individuals within the Emergency Services Division who review and approve requests for associates to be excluded from the NIST security process (security opt-out).

OSY – Office of Security Role – Selected individuals in the DoC Office of Security who facilitate the background investigation process, coordinate the completion of eQIP, review and approve the NIST-1085 Request for Security Assurance, the NIST-351 Request for ID Card/Pass, and the NIST-1284 Access Request forms.

OFP – NIST Police Office Role – Selected individuals in the NIST Police Office who issue badges and update badge level access.

AMS – Account Management System Role – Selected individuals in the NIST CIO’s Office who maintain the NIST locator and Account Management Systems.

Scope Contractor shall support NAIS users through the following tasks:

1 - Help Desk The Contractor shall answer questions about the NAIS system via phone, e-mail, or in-person.

The Contractor shall update documentation, including a NAIS user manual, quick reference guides, NAIS templates, and an online tutorial, as needed. New documentation shall be created based training and testing as necessary to aid NAIS users. The Contractor shall maintain and update the internal NAIS website.

2 - Training The Contractor shall provide training to all users on how to use the NAIS system. Training shall be offered on a one-on-one basis to new system users and on an ad-hoc basis. More detailed training shall be developed and provided to users who request such training. Group training, such as Administrative Support Training and as division-specific training, shall also be provided. The Contractor shall develop and provide additional training as necessary based on Help Desk and testing needs.

3 – Development of Testing Scenarios The contractor shall support the system by development of testing scenarios and suggesting system upgrades and fixes based on feedback received from Help Desk support and training.

The Contractor shall write test cases based on NIST business rules, perform preliminary testing of bugs, system upgrades, and system fixes. The contractor will interact with NAIS programmers and recommend acceptance of changes to NAIS system owners.

Delivery All tasks are on-going throughout the course of the contract. The contractor shall participate in a weekly NAIS meeting to discuss any issues. The contractor shall provide a monthly report that describes tasks performed.

Government-Furnished Property Office space within the offices of the Technology Partnerships Office will include: a desk, chair, desk phone, desktop computer, two computer monitors, and a printer.

Security Considerations The contractor staff shall acquire and maintain a Personal Identity Verification (PIV) badge. The position sensitivity is moderate since the contractor staff will have access to Personally Identifiable Information (PII); however, there are no special clearances.

Travel No travel required.

Place of Performance Performance of duties will be done solely through teleworking while COVID-19 restrictions are in place. After restrictions are lifted, duties will be performed either at the NIST Gaithersburg site or teleworking. All performance of duties will be done during normal business hours.

Period of Performance The period of performance is May 1, 2022 though April 30, 2023.