Questions and Responses For RFQ 1333ND22QNB400181_CG.pdf

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NAIS User Support Service
Solicitation number
1333ND22QNB400181
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Amendment 0001 - RFQ 1333ND22QNB400181.pdf PDF
B-2 Final Combined Synopsis and Solicitation - 1333ND22QNB480018_V2.pdf PDF
Wage Determination 15-4269 Rev 18.txt TXT text file
Statement of Work_Revised 4-19-2022.pdf PDF

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Questions and Responses for RFQ 1333ND22QNB400181

Questions Responses 1 Is there a Information Technology Service

Management (ITSM) tool in place for tickets and tracking phone calls/emails?

NAIS is using ServiceNow to track all inquiries (email, phone, or via iTAC etc.)

2 Is the government open to the creation of "on-demand" or pre-recorded training materials in addition to the training delivery methods mentioned in the SOW?

Yes. NAIS does have pre-recorded training videos or provide training on demand.

3 Is the government open to both dynamic and static test cases?

Yes.

4 Can you confirm the incumbent contract number?

1333ND21PNB400143

5 Will the Government extend the due date for proposals until Friday, May 6?

Yes, the Government will amend the RFQ to have the RFQ close on Friday, May 6.

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