Statement of Work_Redacted.pdf

DHA SOW

Template V13 November 16, 2021

Department of Defense Defense Health Agency

Statement of Work

Getinge Service Maintenance Agreement

DFA/Biomed - Dental Services

Naval Health Clinic Hawaii - Pearl Harbor

Solicitation Number:

Version:

Date:

Template V13 November 16, 2021

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Getinge equipment service and preventive maintenance agreement.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Getinge equipment service maintenance and repair as defined in this Statement of Work (SOW) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this SOW.

1.3 Background: Having a dedicated contracted support system for Naval Health Clinic Hawaii (NHCH) - Pearl Harbor’s Dental Clinic and outlying branch dental clinics will allow operational support for the waterfront to be uninterrupted. With a Getinge service contract in place the technicians can apply proprietary knowledge of the systems utilized within sterilization processing division. Directly supporting the overall mission of maintaining exceptional level of dental readiness for U.S. Pacific Fleet and local surrounding military commands.

1.4 Objectives: Contractor shall conduct quarterly preventive maintenance inspections and service maintenance, over an awarded period, on the sterilization equipment located at the Makalapa Dental Clinic, Branch Dental Clinic Wahiawa, and Branch Dental Clinic Camp Smith. The preventive maintenance and service maintenance visits include on-site repair service and parts.

1.5 Scope: Total Care Preventative Maintenance Plan. Services include Quarterly inspection, troubleshooting, repair, replace with all service parts needed. The contractor shall accomplish and assure continued operation of equipment at their designed efficiency and capacity. Services include on-site support from trained personnel, labor, travel, tools, hardware, firmware, materials, supplies, parts, and test, measurement, & diagnostic equipment necessary to perform all operations in connection with scheduled preventative maintenance (PM) and/or calibration (CAL) procedures as well as unscheduled repair visits as needed in order to maintain the listed equipment and/or its components if any, in a fully functional state, in accordance with (IAW) the Original Equipment Manufacturer (OEM) specifications.

The contractor shall provide all tools, parts, and labor required to perform Preventive Maintenance Checks and Services (PMCS) for the Getinge Equipment listed below and all related components. The scheduled service shall include labor, travel, inspection, replacement of parts, and calibration to maintain the government owned equipment and associated components under this contract in a continuous working state. All completed work shall be certified to meet OEM specifications.

LINE EQUIPMENT DESCRIPTION SERIAL NUMBER LOCATION PM'S PER YEAR

1 8666 WASHER W50038691 MAKALAPA 2

2 46 WASHER WAA099012 WAHIAWA 2

3 533HC STEAM STERILIZER 06B06631 MAKALAPA 4

4 533HC STEAM STERILIZER 10H00196 MAKALAPA 4

5 SRB 400 RO SYSTEM GTR200050 MAKALAPA 4

6 SRB 400 RO SYSTEM GTR200057 WAHIAWA 4

7 SRB 400 RO SYSTEM GTR200059 CAMP SMITH 4

8 HS-2400 RO SYSTEM 102400416 MAKALAPA 4

9 CAS-30C BOILER GC-32437-V06 MAKALAPA 4

10 GTS-30A BOILER 41231 MAKALAPA 4

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1.6 Period of Performance (PoP):

Base – From: 3/20/2023 to 3/19/2024 Option 1 – From: 3/20/2024 to 3/19/2025 Option 2 – From: 3/20/2025 to 3/19/2026 Option 3 – From: 3/20/2026 to 3/19/2027 Option 4 – From: 3/20/2027 to 3/19/2028

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at Naval Health Clinic Hawaii – Pearl Harbor; Makalapa Dental Clinic, Branch Dental Clinic Wahiawa, and Branch Dental Clinic Camp Smith.

1.7.2 Recognized Federal holidays: Regular Working hours shall consist of an 8-hour period, between 8:00 AM (0800) and 5:00 PM (1700), Hawaii Standard Time, Monday through Friday, excluding federal holidays and weekends listed below:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons.

1.8 Contractor travel: Contractor shall be authorized travel expenses consistent with the cost principles and procedures in Federal Acquisition Regulation (FAR) Part 31.2, Travel Costs and the limitations of funds specified in this contract.

1.9 Contractor Identification

1.9.1 Contractor personnel performing services in a contractor capacity in a Government facility is required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

SPECIFIC TASKS

2.0 WORK ORDER REQUIREMENTS

The Contractor shall perform all necessary task described in this SOW inclusive of:

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Location:

Naval Health Clinic Hawaii Makalapa Clinic – Dental Bldg. 1407, Honolulu HI 96860

Branch Dental Clinic Wahiawa Bldg. 22 500 Center St.

Wahiawa, HI 96786

Branch Dental Clinic Camp Smith 4 Elrod Rd.

Aiea, HI 96701

a. Total Care Preventative Maintenance Plan, Quarterly inspection, troubleshooting, repair, replace with all service parts needed.

b. Contractor shall conduct quarterly preventive maintenance inspections and service maintenance, over an awarded period, on the sterilization equipment located at the Makalapa Dental Clinic, Branch Dental Clinic Wahiawa, and Branch Dental Clinic Camp Smith. The preventive maintenance and service maintenance visits include on-site repair service and parts.

c. Technical Support during normal hours of operation is (0800-1600) Monday-Friday. On site services will be performed at no charge within 24 hours of notification, Monday to Friday, during normal business hours (0800-1600).

d. The Contractor shall perform all tasks described by this SOW in accordance with applicable OSHA, Joint Commission of Accreditation of Healthcare Organization, state, and federal requirements. All costs associated with proper use of personal safety equipment by Contractor personnel shall be the responsibility of the Contractor.

e. All work shall be coordinated with the BIOMED Technical Point of Contact (TPOC) to minimize disruptions to clinic operations at all locations. The phone number for BIOMED (TPOC) coordination is

f. Preventive maintenance shall be performed in a manner which will minimize corrective maintenance and will include but is not limited to: calibration, adjustment, lubrication, updating software for security, safety, or system functionality issues, testing required to maintain a safe environment of care, electrical safety testing, output testing, replacement of batteries and other shelf life components on a scheduled basis (which becomes corrective maintenance if the component fails due to lack of preventive maintenance).

g. Make repairs to the extent necessary, as determined by inspection test or disassembly, to ensure a functional system that will efficiently serve its intended purpose and the technical specification for that equipment as designated by the original equipment manufacturer.

h. Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

i. Perform service repair/maintenance to industry standards.

j. Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

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k. Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

l. Notify the Naval Health Clinic Hawaii – Pearl Harbor Medical Repair Branch immediately upon receipt of Original Equipment Manufacturer OEM or replacement parts and equipment safety recall notices.

m. Ensure that original design and functional capabilities will not be changed, modified, or altered unless the Naval Health Clinic Hawaii -PH Medical Repair Branch authorizes such changes.

n. Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

o. Furnish manufacturer OEM approved lubricants and lubricate wear point within the equipment.

p. Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

q. Maintain an adequate spare parts inventory.

r. Services shall be unlimited for the devices under the contract for the term of the agreement. There shall be no cap or limit placed upon the number of repairs/replacements on any individual unit, or on the facility.

FIELD SERVICE REPORTS:

The contractor, or their representatives shall furnish to:

Biomedical Engineering Division Naval Health Clinic Hawaii - Pearl Harbor Phone:

E-mail:

A legible copy of the Field Service Report upon completion of work performed. The contractor or their representative, shall complete the Government copy of this Field Service Report to include the following:

Date & Time Notified Date & Time Arrival Serial Number and Model Number Time expended repairing/servicing Description of malfunction General Description of replaced parts and service performed Comments as to cause of malfunction

Completed Field Service Reports are required prior to acceptance of any invoice. Failure to submit a Field Service Report to NHCH - PH Biomed can result in delay of payment or rejection of invoice from Government. It is highly recommended that the contractor attaches a copy of the Field Service Report to their Wide Area Workflow Invoice in addition to the required submission to NHCH - PH Biomed in order to expedite invoicing process.

2.1.1 Subtask heading:

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GENERAL INFORMATION:

a. During all hours of operation, all Contractor personnel shall wear pictured identification cards that identify the employee's name and the Contractor's business name, plainly visible in the upper chest area. Any special Government badges provided shall be worn and visible. All Contractor employees shall present a neat and clean appearance in accordance with generally accepted standards.

b. The Contractor shall not employ Government personnel (military or civilian) for performance of any work described in this SOW.

c. The Government reserves the right to direct the removal of any of the Contractor's personnel for misconduct or security reasons. Removal of the Contractor's employee(s) for reasons stated above does not relieve the Contractor from the SOW performance requirements.

d. Contractors shall not provide personal services to NHCH - PH under this SOW. If contract employees are directed by any government employee at any time to perform services not covered under this contract, the Contractor shall immediately notify the Commanding Officer (CO).

e. Contractor personnel shall not manage, supervise, direct, or task US military, DOD civilians or other personnel not associated with the Contractor while performing the tasks within this SOW.

f. Contractor personnel shall not make any commitment which commits the expenditure of US Government resources.

g. The Contractor performing services shall be required to comply with all JBPHH and NHCH - PH rules, regulations and training that is applicable to conduct, safety, security, and procedures governing site entry and exit.

h. Exclusions: List any exclusions (i.e., parts) not already provided in the SOW, most times found on the contractor quote.

i. Title to Equipment: The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

j. Response Time and labor: Contractor shall use commercially reasonable efforts to respond by telephone to any report of a malfunction requiring repair within twenty-four (24) hours of notification from NHCH - PH Biomed, Monday through Friday, 0800-1600, Hawaii Standard Time.

The Contractor shall also provide telephone consulting services Monday through Friday, 0800- 1600, Hawaii Standard Time. This consulting service shall be provided to avoid delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract.

h. Liability: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

i. Utilities: The contractor may use Government utilities, (e.g., electrica1 power, compressed air, and water) that are available and required for any service performed under this contract. Contractor's electrical equipment must be approved by the building engineer to ensure compatibility with NHCH

- PH electrical wiring and equipment.

j. Access to Equipment: The contractor shall be provided reasonable access to all equipment, which is to be serviced, and utility outlets required doing the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

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k. Working Hours: Regular Working hours shall consist of an 8-hour period, between 8:00 AM (0800) and 5:00 PM (1700), Hawaii Standard Time, Monday through Friday, excluding federal holidays and weekends listed below.

l. Government Personnel: NHCH - PH employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

m. Parts Availability: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within (30) calendar days, 30+ days will be suitable with justification.

n. Labor: All compensation for labor, parts, and materials are included in the contract price unless otherwise stated (i.e., $ limitation, exclusions).

o. Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeabi1ity, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.

2.2 Special Qualifications:

Ensure that only FACTORY AUTHORIZED ENGINEERS and TECHNICIANS who have gone through (OEM) or comparable third-party service schools for the above-mentioned equipment, shall be employed in the performance of any all work performed under this contract. Upon request, the certificates (or notarized copies) will be provided to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/medical workmanship is to be maintained throughout the life of this contract.