Statement of Work_Optime Complete Service.docx

Department of Defense Defense Health Agency Statement of Work

Optime Service Complete

01 September 2025

Naval Hospital Bremerton, Bremerton WA

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide a Optime Service Complete contract agreement for:

· Cirrus 5000. S/N: 5000-19815, ECN: 032026 Located in Naval Hospital Bremerton Ophthalmology Clinic

· Cirrus 5000. S/N: 5000-20879, ECN: 032151 Located in Branch Medical Clinic Bangor Family Medicine Department

· Cirrus 5000. S/N: 5000-20981, ECN: 032154 Located in Branch Medical Clinic Everett Family Medicine Department

· Cirrus 5000. S/N: 5000-20982, ECN: 032155 Located in Naval Hospital Bremerton Optometry Clinic

· Atlas 9000. S/N: 9000-3184, ECN: 027329 Located in Naval Hospital Bremerton Ophthalmology Clinic and to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor, and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity.

“Repair” means any (a) modification, adjustment, or replacement of the hardware that corrects a malfunction by bringing the hardware into material conformity with the technical specifications for the hardware or (b) a procedure or routine that, when observed in the regular operation of the hardware, avoids the material adverse effect of the applicable nonconformity.

1.1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the necessary maintenances, repairs or replacements of any parts as defined in this Statement of Work (SOW).

1.1.2 Background: The current service contract N6809520P0032 will be exhausted on 31 Aug 2025. A brand new contract needs to be established to ensure the unit to continue service.

1.1.3 Scope: The contractor, shall provide at least one PM services annually, repairs as necessary when the instrument does not function at its optimum, technical support when needed. Services include telephonic support as well as onsite repairs, replacements of parts when necessary and annual PM. The contractor shall respond by telephone to service calls within 1 hour of notification and provide on-site support within 96 hours of notification.

1.1.4 Period of Performance (PoP):

Base - From: 9/1/25 - 8/31/26 Option 1 - From: 9/1/26 - 8/31/27 Option 2 - From: 9/1/27 - 8/31/28 Option 3 - From: 9/1/28 - 8/31/29

1.2 Administrative Specifications

1.2.1 Place of Performance: The work shall be performed at Naval Hospital Bremerton, Branch Medical Clinic Bangor, and Branch Medical Clinic Everett.

1.2.2 Recognized Federal holidays: The contractor is not required to perform services on any (observed) Federal Holiday.

Independence Day

1.2.3 Hours of operation: The contractor is responsible for conducting business Monday through Friday between 7:30am and 4:00pm (PST) except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.3 Contractor Identification

1.3.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the Government understands that the person is contractor support personnel.

2.0 SPECIFIC TASKS

2.1 Preventive Maintenance: PMs shall be performed annually for Atlas 9000 and Cirrus 5000 units. This service shall include but is not limited to travel cost, non-consumable parts and labor. Availability of service technician/engineer shall be priority as to not miss due dates. Service technician/engineer shall contact the Naval Hospital Bremerton (NHB) Biomedical Repair Division via its customer service email to schedule service or arrange site visits at usn.kitsap.nmrtc-bremerton.list.biomed@health.mil. A report shall be provided once PM services are completed with detailed information or work performed. This can be sent via email to the department via email address stated above. Report shall be made available within a week of service.

· Perform service repair/PM to industry standard.

· Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) shall be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates (or notarized copies) to the medical repair branch for verification The highest standary of professional and capability and electrical/mechanical workmanship is to be maintained throughout the life of this contract.

· Make repairs to the extent necessary to ensure a functional system that will efficiently nerve its intended purpose and in compliance with federal, state and local regulations.

· Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

· Contractor shall perform all scheduled preventive maintenance an agreed upon during initial contact with the technical or contract administrator.

2.2 Repairs: Repairs within the PoP must be prioritize by the contractor and shall be arranged in a timely manner as noted above. Telephonic technical support shall be provided immediately as to assess or troubleshoot matter or issue and coordinate repair services, when necessary. Repair services, when necessary, shall be scheduled in a timely manner within a 24 hour period from first notification made to the contractor. Report of repairs and services shall be made available upon completion of work performed prior to checking out.

· NHB Biomedical Engineering will provide the initial assessment.

· Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

· Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

· Notify the Medical Repair Branch immediately upon receipt of OEM or Replacement parts/equipment safety recalls notices.

· Insure that original design and functional capabilities will not be changed, modified, or altered unless the Medical Repair Branch authorizes such changes.

· Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

· Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

· Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

2.3 Replacement Parts: All replacement parts needed during PM service or repair services must be provided by contractor. Consumables needed shall be noted before scheduling service to ensure these are available for contractor upon arrival to perform service(s).

2.4 Software Updates: Any software updates necessary for the operation of the unit shall be provided and updated at a minimum during the PM service.

2.5 Travel and Related Expenses:

· Contractor shall be responsible for its service-related trip expenses including round trip travel, mileage, and overnight living expenses.

2.6 Response Time: Contractor shall use commercially reasonable efforts to:

· Respond by telephone to any report of a malfunction requiring repair within one hour of notification by NHB.

· Provide on-site support within 96 hours of notification by NHB personnel.

2.7 Title To Equipment: Contractor, shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

2.8 Liability: Contractor, shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

2.9 Utilities: Contractor, may use Government utilities, (e.g., electrical power, compressed air, and water) which are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Hospital Bremerton’s electrical wiring and equipment, must approve contractor electrical equipment.

2.10 Access To Equipment: Contractor shall be provided reasonable access to all equipment that in to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission in received from on duty personnel responsible for such equipment.

2.11 Government Personnel: NHB employees will not perform maintenance or attempt repairn to equipment while such equipment in under the purview of this contract unless agreed to in writing by the contractor.

2.12 Parts Availability: To ensure minimal equipment downtime, Contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said part and materials within 4 day.

2.13 Labor: All compensation for labor 8:00 am - 5:00 pm local PST time is included in the contract price. Any labor performed outside of thin timeframe in not included in the contract pricing. If services become necessary to be performed beyond 5:00 pm, NHB Biomedical Repair Division shall be notified prior to performance. Parts and materials: All compensation for partn and materials in included in contract price.

2.14 Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeability, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.

2.15 Contractor Check-In/Check-Out: Contractor in required to report to the Medical Repair Branch, Building 87 for signing in at the LOG BOOK during the hours of 7:30 am - 4:00 pm, Monday through Friday, prior to and upon completion of any service/repair performed.

2.16 Field Service Reports: Contractor sends a completed field service report upon completion of work performed prior to checking out to:

HM1 Lapage, John Service Contract Technical Support Naval Hospital Bremerton, Bremerton WA Biomedical Engineering Branch Building 87 Phone: (360) 475-4456 E-mail: usn.kitsap.nmrtc-bremerton.list.biomed@health.mil

3.0 QUALIFICATIONS/CONSIDERATIONS

3.1 Special Qualifications/Considerations: The contractor shall be an Original Equipment Manufacturer (OEM) authorized service providers for the proposed equipment/system such that OEM warranty and service are provided and maintained by the OEM. All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.

4.0 POINTS OF CONTACT

4.1 Points of Contact:

Technical:

John Lapage

HM1

1 Boone Rd., Bremerton, WA 98312

(360) 475-4456 john.r.lapage.mil@health.mil

Contracts:

Danielle Patterson Contract Specialist, DHA WHOCD, Delta Branch danielle.l.patterson3.civ@health.mil

Keneth Harmon Contracting Officer, DHA WHOCD, Delta Branch kenneth.d.harmon.civ@health.mil image1.png