Statement of Work - GV System 2024.pdf

56th Range Management Office (RMO)

STATEMENT OF WORK

FOR Repair of the Giant Voice (GV) System and 2 yr. Full Maintenance Service Plan

Project Title: GV Repair Warranty

Document Date: 31 May 2024

Objective: The objective of the Statement of Work (SOW) is to repair the Giant Voice (GV) system.

Scope: This Statement of Work (SOW) defines the requirements for the Vendor, based on a site survey to provide skill and components needed to return the Gila Bend GV system (3 Towers and Control Unit) to 100% operational status and a 2 year full maintenance service plan/warranty. After repaired GV system shall provide real-time, intelligible voice and pre-recorded tone alert notifications for the entire base populace at Gila Bend AFAF.

1.0 INTRODUCTION

The 56th RMO located at Gila Bend Air Force Auxiliary Field is requesting the repair of the GV system, consisting 3 towers throughout the base and a control unit located Bldg. 2008, Emergency Communication Center (ECC/911 Center).

2.0 GENERAL SCOPE

The Contractor shall provide and install; all components needed to repair the all parts of the system

2.1 Site Survey. Vendor shall conduct an Engineering site survey for "Customer", either on site or via teleconference, to obtain all information necessary for repair requirements.

2.2 General Requirements. Vendor shall survey, furnish, install, test, and place into service the current GV system. Vendor shall provide all equipment, tools, materials, supplies, transportation, management, and other incidentals necessary to meet the requirements as stated in this SOW to include the followings:

a. Pre-Installation Site Survey or Conference Call.

b. Project Planning and Scheduling.

c. Definition of System Repair and Configuration.

d. Arrangement of Shipping and Logistics.

e. Complete on site system repair, Provisioning, test and cutover back to the ECC.

f. Includes warranty and maintenance support as defined in Purchase Order.

g. Provide all hardware/software necessary and qualified technicians to support/update the system.

1042049421C Cross-Out

2.3 Schedule. Vendor and "Customer" will agree upon a schedule that denotes major activities and includes start and completion dates for the repair during the Pre-Installation Survey / Teleconference. In addition, Vendor shall identify any changes to the schedule by providing an updated schedule. Vendor shall include justification and requests for approval for all schedule modifications.

2.4 Security and Safety Compliance. Vendor shall remain in compliance with all Federal and "Customer" security and safety laws, regulations, policies, and requirements.

2.5 End of the Day Checklist. At day's end, Vendor shall keep working area in a neat and cleanly state.

Equipment and materials required to complete the work effort may remain on site as long as they are organized/stored in a manner that does not cause a safety hazard. The contractor is responsible for the security of all personal/company tools, equipment, Etc.

2.6 Hours of Operation. Vendor shall perform all work during normal hours of the site. Working hours may vary depending on support availability. Any site work requested by Vendor to be performed outside of normal hours shall be coordinated at least five (5) days in advance with "Customer".

2.7 Pre-installation Conference Call - Vendor shall schedule a pre-installation visit or a teleconference to discuss the following points so that all parties involved know what to expect.

2.9 Shipping Logistics -Vendor and "Customer" shall agree upon the shipping and installation logistics

2.10 Power Requirements - Vendor shall determine requirements based on the agreed upon configuration and will discuss them with site personnel at the pre-installation visit / teleconference. All power requirements will need to be met prior to arrival of Vendor.

2.11 Installation Date - Vendor shall determine in conjunction with "Customer" the date of repair/ installation and inform site personnel of start date and projected repair/install times based on the configuration of the system.

2.14 Arrival/Setup Process - Upon arrival on-site, repair/installation Vendor will unpack system components. Vendor will provide all interconnecting cables, mounting hardware, firmware, software, and interface devices for a turn-key system.

2.15 Voice and Graphical User Interface (GUI) test. Once the system checks out they will connect it to the provided lines and run through a series of tests to make sure the system is properly repaired.

Vendor will inform at the earliest time and specify what type assistance is required for testing of system

2.16 Training - if requested/needed after repair Vendor will provide training on the updated system to site personnel. This will include operator training and maintenance troubleshooting. Vendor shall provide original equipment manufacturer (OEM) training/refresher training under this repair. The training will include all hardware, software, documentation and training materials. The training will include operator and user training and maintenance / support instruction. Training of up to 9 government users satisfactorily operate and maintain the equipment.

2.17 Warranty support: Vendor will provide after repair/installation support in the form of manufacturer warranties on equipment and warranty for equipment and workmanship for one year and after repair/installation a Full Maintenance Service Plan (all parts, labor and installation) up to two years. Site personnel will be provided technical support numbers in case assistance is needed after installation.

2.18 Site Requirement. Vendor shall provide all hardware and latest software necessary to support this requirement.

"Customer" will arrange to meet the minimum requirements for site preparation, power, line runs, and any peripheral systems or voice network interconnection, as specified in the Pre Installation Checklist provided by vendor.

2.19 Software Requirement. Vendor shall install the latest version of the software

2.20 System Testing. Plans to conduct system testing shall be developed by Vendor. Vendor shall verify that the site has been properly repaired/installed and configured by running a subset of the system test procedures prior to an operational test and system acceptance at the site after cutover.

2.21 Operational Testing. Vendor shall perform an Operational Testing of the installed Emergency components to verify the system works as designed.

2.22 System Acceptance. Equipment acceptance will be per industry and OEM standards. The GV system shall operate in accordance with all feature and functional requirements after operational testing and cutover/in service. Vendor shall provide all support necessary during this period to resolve any issues that may arise. Vendor shall use the equipment manufacturer's standard, commercial quality assurance practices to verify that the 3 towers and control unit located bldg.2008 meet all requirements as a basis for acceptance. In addition, Vendor shall provide all tasks to assure that the system meets the feature and functional requirements specified herein. Vendor has the responsibility to ensure the installation is tested prior to cutover.

3.0 DELIVERY

Delivery will start NLT 45 days after award and shall be completed NLT 60 days after award.

Maintenance, technical support and warranty will start at the date of contract award.

4.0 PLACE OF PERFORMANCE

All installation, maintenance and technical support on this requirement shall be conducted at Bldg.

2008, Emergency Communication Center, Gila Bend AFAF, AZ.