STATEMENT OF WORK FY26-XR2 SERVICE.docx

STATEMENT OF WORK

The Contractor shall furnish all labor and materials to provide full service and maintenance for a Government owned Omnicell XR2 Robot located at the Department of Veterans Affairs (VA), Central Texas Veterans Health Care System (CTVHCS) located at 1901 Veterans Memorial Drive, Temple, TX.

GENERAL INFORMATION

Omnicell XR2 Robot to be serviced includes one XR2 Robot in Temple.

SERVICES TO BE PROVIDED

The contractor shall provide all labor, materials, parts, equipment, tools, travel time and transportations required to perform these services at no additional cost to the Government.

A. Advantage Service Agreement (Omnicell XR2):

a) Technical Support: Telephone service for technical support will be provided 24 Hours/Day, 7 Days/Week.

b) Preventive Maintenance (PM): Preventive maintenance will be completed by Omnicell and coordinated with the Pharmacy Supervisor. Preventative Maintenance will be performed semi-annual and annually. Preventative Maintenance will comply with all applicable regulations and manufacturers specifications, and will include, but is not limited to, the following:

1. Reviewing operating system diagnostics to ensure that the equipment is operating within its specifications.

2. Calibrating and cleaning.

3. Replacing any worn or defective parts.

4. Installing and maintaining all software updates (bug fixes etc.) and software upgrades (software feature enhancements) at no additional charge to Government.

c) Repair: Contractor will provide all parts, labor, and return shipping costs associated with Carousel repair incurred during the duration of this Agreement. Routine parts replacement includes any device associated with the XR2 Robot except consumable items such as printer cartridges or other supplies identified in the Operator’s Manual. On-site service calls are to be performed within 6 hours for disabled system and within 24 hours for Non-Critical Failures. Contractor shall use reasonable efforts to schedule on-site service to occur on the first business day after Technical Support receives the request and determines the need for on-site service.

d) Parts: The Contractor shall furnish and replace all necessary parts as required to return equipment to full manufacturers published specifications. All parts supplied shall be OEM (Omnicell) parts and compatible with existing equipment. The contractor shall use new parts only. Re-built or backward-engineered parts are not permitted.

PERSONNEL QUALIFICATIONS

Contractor personnel must be directly trained and qualified to work on all components of the Omnicell XR2 Robot and the latest revisions of hardware and software as required by the manufacturer Omnicell. Contractor personnel must be able to provide proof of successful completion of training and certification by the manufacturer Omnicell.

ID BADGES/PARKING/SMOKING POLICY

BADGES: All Contractor personnel are required to wear identification (ID) badges during the entire time they are on the VA grounds. Contractor ID badges must have an identification picture, name of the individual and the represented company depicted on it. VA badges will also need to be worn while on VA grounds and may be obtained through the VA Police Dispatch Center or from the Pharmacy Administrative Office.

PARKING: It is the responsibility of Contractor personnel to park only in designated parking areas. Parking information is available from the VA Police Service. The VA will not invalidate or make reimbursement for parking violations of the Contractor’s personnel under any circumstances.

SMOKING: Smoking is not permitted within or around the VA Healthcare System facilities.

SERVICE SCHEDULE

All services will be performed during normal working hours of coverage unless authorized by the Contracting Officer’s Representative (COR) (i.e., emergency service calls).

Normal hours of coverage are 24 Hours/Day 7 Days/Week.

DELIVERY

For the delivery of parts or equipment, attach the purchase order (PO) to the box and deliver to the following address:

Warehouse / Receiving, Bldg 44 Central Texas Veterans Health Care System 1901 Veterans Memorial Drive Temple, TX 76504

SERVICE CALLS

Contractor personnel will report to the supervising official of the equipment to be serviced.

Routine service calls are hereby defined as necessary to diagnose and repair equipment problems which can be performed during normal working hours. Response time of the Contractor for routine service calls shall be coordinated within twenty-four (24) hours after being officially notified.

The term “Response time of the Contractor” indicates the physical presence of a fully qualified technician on station within the specified time frame.

“Official notification” is hereby defined as the time a service call is placed with the Contractor.

DOCUMENTATION

The Contractor shall provide individual service reports that reference services performed on the equipment. The following information must be provided in each service report:

1) Date of service

2) Summary of problem and action taken

3) Equipment details (description, equipment ID, serial number, etc.)

4) Labor hours

5) Parts and other expenses

6) Purchase order number

The service report must be approved and signed by the CTVHCS Pharmacy Supervisor or designee. A copy of each report must be left with CTVHCS Pharmacy Supervisor or the COR at the time the services were completed.

SECURITY

The C&A requirements do not apply. A Security Accreditation Package is not required.

EVALUATION CRITERIA

1) Technical/Performance Capabilities: a. All Service Field Engineers are Omnicell certified for the Omnicell XR2 Robot

b. Only certified Omnicell OEM (or Omnicell approved) parts will be used for repair.

2) Past Performance/Technical Excellence a. Positive Government Past Performance Record (CPARS/PPIRS)

b. In the absence of Government Past Performance records, availability of 4 references who can validate experience within the past 3 years regarding:

i. Quality of Service

ii. Quality of Products (repair parts)

iii. Timeliness of performance/delivery

iv. Customer Service/Satisfaction