Statement of Work DRAFT Sources Sought.docx

Statement of Work Norfolk Naval Shipyard Naval Sea Systems Alarm Monitoring Point Section A: Scope

1. Objective:

This Performance Work Statement (PWS) describes requirements for Norfolk Naval Shipyard / Naval Sea Systems (NNSY/NAVSEA) Alarm Monitoring Point (AMP). The objective of this PWS is to have sufficient personnel to meet the requirements for AMP at the Norfolk Naval Shipyard.

2. Background/Introduction:

NAVSEA requires personnel to monitor alarms, Closed Circuit Television (CCTV), and radio communications associated with special security missions, as well as alarms for Open Storage Secret (OSS) spaces. Additionally, AMP monitors Radiological Affairs Support Program (RASP) alarms in support of NNSY due to Regional Dispatch Center’s inability to dispatch within the allotted timeframe for such alarms. Code 1124 is currently utilizing personnel from the NNSY Reasonable Accommodations (RA) program to fill open billets, which will no longer be an available option. RA program personnel are not assigned for a designated period but rather until their situation is resolved. This has directly affected Code 1124’s ability to man all shifts and provide proper monitoring of NNSY/NAVSEA facilities.

3. Limitations of Work:

Section B: Applicable Documents

4. Documentation: NAVSEA Alarm Monitoring Point utilizes the NAVSEAINST C9210.22F during special security missions, NAVSEAINST 5510.2D, Naval Sea Systems Command Access and Movement Control Instruction; 5530.14E, Navy Physical Security and Law Enforcement Instruction; 5510.30C Personnel Security Program, SECPROMAN; SECNAV 5510.36 series.

Section C: Requirements

5. Scope of Work:

Position provides specialized Security Administrative Personnel to perform all Alarm Monitoring Point functions. Must have ability to operate/utilize computerized alarm monitoring systems to include monitoring and controlling Intrusion Detection Systems (IDS), CCTV, and Automated Access Control Systems (AACS) for special security missions. Utilize access lists of cleared personnel to determine who can access a space or facility. Must be able to operate communication equipment, radio consoles, portable radios, and secure telephone equipment. Must be able to interpret alarm indications and relay information to RDC dispatchers for appropriate response, e.g. Security, Fire, Medical, as the situation dictates. Must be able to appropriately respond to incoming calls for non-emergency and emergency services, which will be transferred to the RDC for the appropriate response. Must be able to effectively operate desktop/laptop computers, scanners, fax machines, copy machines, and printers. Must have extensive knowledge, skills, and abilities using Microsoft Office products to include Outlook, Word, and Excel. Maintains official records and documents daily activities in the Communication’s Logs & Hourly Surveillance Check Sheet. Must be able to assess active situations and possess good decision-making ability to apply those decisions in accordance with requirements, standard operating procedures, and protocols. Must be able to tactfully direct callers who have been denied access to an area or facility on protocols or processes. Refers more difficult complaints or problems to the immediate supervisor. Maintains office files, inventories consumable and non-consumable materials and prepares supply requisitions to resupply.

6. Contractor Responsibilities: Provide the following:

a. Five contract personnel to perform alarm monitoring functions and one contract employee to provide oversight of contract personnel daily operations in AMP. Working hours for AMP are 24 hours / 7 days a week. Assigned working hours are dependent on need and will include nights, weekends, and holidays. These personnel should possess the following:

· Ability to maintain a regular work schedule

· Adequate problem-solving skills

· Adequate prioritization skills

· Ability to comprehend, learn and accept feedback and correction

· Ability to analyze and make decisions using sound judgement

· Ability to use office equipment effectively

· Ability to emotionally manage stress and frustration

· Skill in written and oral interpersonal communication

· Cognizance of surroundings

· Ability to organize files

· Ability to support emergent security events/ incidents (i.e. area load lists)

· Ability to work overtime as needed

b. Ensure all contract personnel have the appropriate security clearance

c. Notify the technical POC of any significant changes in personnel or issues that may impact the daily operations or the alarm monitoring functions.

7. NNSY Responsibilities: Provide the following:

a. All computer, office equipment and supplies required to execute alarm monitoring functions

b. Training on specialized Electronic Security Systems (ESS) programs, equipment and associated computer systems (i.e. Legacy)

c. Establish all computer accounts and share drive access through the NNSY Security Manager and IT Departments

d. Alternate computer access tokens to allow access to two separate computers and programs simultaneously

e. The Refueling Security Branch Head will provide oversight, conflict resolutions, and final decisions on any questionable situations regarding AMP duties and functions.

8. Government Furnished Property: N/A

9. Security Requirements:

a. Contractors must be eligible and maintain a Secret Security Clearance

b. Ability to attain and maintain a red NAVSEA Access Control Badge

c. Ability to access restricted data (RD)

d. The contractor shall pass a background check to gain access onto Norfolk Naval Shipyard utilizing the SECNAV Form 5512/1

e. Contractor’s employees must be a U.S. Citizen and register with the Defense Biometric Identification System.

f. Privacy

i. Work under this PWS requires the contractor personnel have access to information protected under the Privacy Act. Privacy Act pertains to the following systems of records: Defense Information Security System, C-Cure 9000 and other related systems used in the Shipyard. Contractor personnel will adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552A and applicable agency rules and regulations; will safeguard all individual privacy records; ensure this data is accessed and maintained in accordance with applicable laws and regulations. See the Department of the Navy Privacy Act website at: http://privacy.navy.mil/. Point of Contact for Privacy Act and Freedom of Information Act (FOIA) is (808) 473-8000 ext: 2707

ii. The following Privacy Act clauses will apply for performance of this task:

1. FAR 52.224-1, PRIVACY ACT NOTIFICATION (APR 1984)

2. FAR 52.224-2, PRIVACY ACT (APR 1984)

3. FOIA, FREEDOM OF INFORMATION ACT

iii. If a Personally Identifiable Information (PII) breach results from the contractor’s violation the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

g. All Controlled Unclassified Information (CUI) associated with this contract must be protected per the guidance provided in DODI 5200.48. Legacy information from existing documents (e.g., Technical Manuals) marked For Official Use Only or FOUO, that is used to create a new document/correspondence, shall follow the minimum marking requirements of DODI 5200.48, Section 3, paragraph 3.4.a, and include the acronym “CUI” in the banner and footer of the document. Nonfederal information systems storing and processing CUI shall be protected per NIST SP-800-171, or subsequent revisions. All transmissions to personal email accounts (AOL, Yahoo, Hotmail, Comcast, etc.) and posting on social media websites (Facebook, Instagram, Twitter, LinkedIn, etc.) are prohibited. Destroy all CUI associated with this contract by any of the following approved methods: a cross-cut shredder; a certified commercial destruction vendor; a central destruction facility; incineration; chemical decomposition; pulverizing, disintegration; or methods approved for classified destruction.

10. Delivery Terms/Shipping/ Transportation N/A

11. Place of Performance/Delivery Location: Norfolk Naval Shipyard, Bldg 1618, 1st floor, Room 134, Portsmouth, Va 23709.

12. Period of Performance (PoP)/ Completion Date/ Delivery Date: Date of contract award (base) and four (4) option years.

Section D: Contact Information

13. Technical POC: TBD

14. Invoice Certifier: TBD