Statement of Work (Draft).pdf

STATEMENT OF WORK

Janitorial Services

Central Arkansas Veteran Healthcare System (12/9/2024)

1. SCOPE

Services, non-personal: The contractor shall provide all labor, tools, materials, equipment, transportation and supervision necessary to provide custodial services for the Little Rock (LR) and North Little Rock (NLR) facilities located at 4300 W. 7th St.

Little Rock, AR 72205 and 2200 Fort Roots Dr, North Little Rock, AR 72114 respectively, to include, but not limited to cleaning entrances, office space, medical procedure rooms, exam rooms, administrative areas, waiting rooms, breakrooms, public spaces, elevators, stairwells, drinking fountains, corridors, restrooms, canteens, parking areas, and grounds policing.

2. KEY PERSONNEL

Key Personnel must meet the requirements as shown below.

2.1. Program Manager (PM). The Government requires one (1) Program Manager.

The PM provides the Government with contract leadership and dedicated on-site presence at VA-provided office space on the CAVHS at NLR and/or LR.

The PM is required to work on-site 5 days per week during shifts (normally Monday-Friday, first or second shift). He/she does quality checks making sure cleaning was completed and provides results to the EMS Chief. The Program Manager must be a Certified Health Care Environmental Services Professionals (CHESP) per American Hospital Association (AHA) accreditation guidelines. In addition to CHESP certification, PM must have at least one of the following:

2.1.1. Baccalaureate degree or higher from an accredited college or university plus three (3) years of environmental services experience in a health care setting of which two (2) of those years must have been in a management/ supervisory/ administrative role.

2.1.2. Associate degree or equivalent from an accredited college plus four (4) years of environmental services experience in a health care setting of which three (3) of those years must have been in a management/ supervisory/ administrative role.

2.1.3. High school diploma or equivalent plus five (5) years of environmental services experience in a management/supervisory/administrative role in a health care setting.

DRAFT

2.2. Deputy Program Manager (DPM). The Government requires one identified Deputy Program Manager (DPM) authorized to act in the absence of the PM.

The DPM must be certified as a supervisor (below) and should submit his/her qualifications as a dual-hatted Supervisor / DPM.

2.3. Office Manager. The Government requires one (1) on-site Office Manager to assist with Human Resources, Scheduling, Reporting, Payroll and other administrative duties. The Office Manager may not hold a shared role and must be dedicated to supporting work performed under the Statement of Work.

2.4. Supervisors. The Government requires a total of eight (8) supervisors to oversee staff cleaning of public areas, canteens, restrooms, drinking fountains, hospital corridors, outer buildings, and the parking deck and to conduct quality inspection checks. Supervisors must have at least two years’ experience in supervising Janitorial Services. Supervisors must have AHE’s Certified Health Care Environmental Services Technician (CHEST) or Certified Health Care Environmental Services Technician Train-the-Trainer (T- CHEST) certification.

3. BUILDING AREAS

Following are the areas to be cleaned at each facility:

3.1. John L McClellan Veterans Hospital, 4300 W. 7th St. Little Rock, AR 72205:

The parking deck outside of John L. McClellan (JLM) as well as all 7 stories including the canteen.

3.2. Eugene Towbin Veterans Hospital, 2200 Fort Roots Dr, North Little Rock, AR

72114: Outer Buildings (1-159 listed below surrounding building 170) as well as all public areas listed below that are all located in the main hospital building 170.

4. GENERAL

4.1. The following personnel are required:

4.1.1. One (1) Program Manager/PM.

4.1.2. One (1) Office Manager.

4.1.3. Eight (8) Supervisors (one of whom is also the designated Deputy Program Manager / DPM). And,

4.1.4. Thirty-Nine (39) Housekeeping staff to support facility cleaning requirements at NLR and/or LR.

4.2. Housekeeping Staff will be required 7 days a week to include holidays.

Cleaning refers to, but is not limited to these cleanable spaces:

4.2.1. Restroom cleaning to include stocking toilet paper, paper towel, and soap.

4.2.2. Elevators

4.2.3. Entries to include: Porches /overhead covering and hallways.

4.2.4. Administrative Offices.

4.2.5. Stairwells

4.2.6. Periodic wall washing.

4.2.7. Floorcare to include vacuuming, wax/stripping/buffing and carpet shampoo.

4.2.8. Drinking fountains.

4.2.9. Trash removal.

4.2.10. Dust and wet mopping.

4.2.11. Window cleaning/windowsills internal.

4.2.12. Vents/ ceiling grids and HVAC grills

4.3. Hours of Operation: Each facilities hours of operation and required work shifts are as follows:

4.3.1. Little Rock/John L McClellan

4.3.1.1. Building Operational Hours: 0700 – 1630

4.3.1.2. Cleaning Daily (Monday-Sunday): Personnel will be required for the 1st (9:00am – 5:00pm), 2nd (5:00 pm – 1:00am) and 3rd (1:00am – 9:00am) shifts per work schedule to be coordinated after award with Chief, EMS.

4.3.2. North Little Rock/Eugene Towbin

4.3.2.1. Building Operational Hours: 0700 – 1630.

4.3.2.2. Cleaning Daily (Monday-Sunday): Personnel will be required for the 1st (9:00am – 5:00pm), 2nd (5:00 pm – 1:00am) and 3rd (1:00am – 9:00am) shifts per work schedule to be coordinated after award with Chief, EMS.

4.4. Canteen Cleaning:

4.4.1. The North Little Rock Eugene Towbin canteen located in B170 must be maintained in neat and clean appearance to include all floor care and trash removal.

4.4.2. Commercial cleaning service is required for all Veteran Canteen Service food preparation, structures and extraction components, vents, dining, vending, refrigerators and freezers, retail, and administrative support offices at the Central Arkansas Veterans Healthcare System (CAVHS) Veteran Canteen Services, North Little Rock campuses.

4.4.3. The Contractor shall provide cleaning, frequency defined in Cleaning Schedule of multiple Veteran Canteen Services. Cleaning should provide an environment of carefree of all microorganisms for all respective areas.

4.4.4. The Contractor shall ensure all commercial kitchen cleaning follows the guidance of state mandated law, regulations, policies, and procedures (NFPS< OSHA, EPA, and ISO). The Contractor shall provide cleaning of structures and extraction components (vents, etc.) all areas that require cleaning.

4.4.5. The contractor shall adhere to the guidance provided within the FDA food code 2009, as prescribed and the environmental protection agency.

The Contractor shall utilize cleaning chemical provided by the VA.

4.4.6. The Contractor shall remove all garbage, debris, material, and housekeeping equipment used for cleaning upon completion of each job.

4.4.7. The Contractor shall have the capability to receive and respond to emergency requests twenty-four 24 hours a day, seven 7 days a week as follows: acknowledge receipt within one hour of initial Government notification and commences cleaning within 12 hours of initial notification. The Contractor shall immediately communicate any personnel accidents, equipment/environmental damages that are seen prior to or that have occurred during the cleaning process to the Contracting Officer’s Representative (COR) and end users.

4.4.8. The Contractor shall clean the areas identified and frequency schedules listed in attachment a cleaning schedule. The contractor at the contractor’s expense, shall maintain adequate public liability and property damage insurance during the continuance of performance, insuring the Contractor against all claims for injury or damage.

4.5. Restroom Cleaning/Common Areas/Floor Care: Areas of priority starting at 5:00am shall be completed within the first two hours of the contractor’s report time. The contractor is responsible for ensuring that all restrooms are restocked, all toilets and sinks are cleaned and sanitized, high, and low dusting of all horizontal surfaces, as well as, sweeping and mopping of all floors. Also ensuring that all trash is emptied and replaced both in all common space areas as well as all front entrance ways are to be clear of any debris.

Note: All Stripping, waxing, scrubbing, and polishing of floors will be done during 2nd shift. All areas will be scrubbed nightly and polished as needed.

Stripping and Waxing will be done Bi-Annually or as needed. Carpet cleaning-all assigned carpet (ed) areas are to be vacuumed daily; carpet shampoo is required monthly. Areas beyond correction shall be present to the COR in writing.

4.6. Corridors and Stairwell Cleaning:

4.6.1. Corridors - The contractor shall sweep, and mop daily. The contractor shall high dust the corridor from the vents, windows, windowsills, walls to remove any dirt debris and baseboards. The contractor shall spray buff the corridors once weekly. Stripping and wax will be required monthly.

4.6.2. Stairwells - The contractor shall sweep, mop, remove any dirt, debris from hand railings, window ledges if any, in stairwell daily.

4.6.3. Elevator Landings-The contractor shall sweep, mop, clean interior exterior of garbage cans, recycle bins, refill Purell, clean walls, knobs, exterior of elevator doors daily. Stripping and wax will be required monthly.

4.6.4. Entry points and exterior. The contractor shall have the entry points ready to receive visitors, employees, and patients. The contractor shall remove any dirt and debris from doors, windows, and walls daily. The contractor shall ensure the grounds of these exterior points (up to 5 feet) are clean and free from cigarette butts upon entering the building daily.

4.7. Federal Holidays:

4.7.1. In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 he following national holidays are observed and for the purpose of this contract is defined as "Legal Federal, official holidays" as follows:

New Year’s Day January 1 Martin Luther King Day Third Monday in January Presidents’ Day Third Monday in February Memorial Day Last Monday in May Juneteenth National Independence Day June 19 Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veterans’ Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25 Or any other day specifically declared by the President of the United States to be a national holiday.

4.7.2. Determining the Holiday: For purpose of pay and leave, the day to be treated as a holiday is determined as follows:

4.7.2.1. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a Legal holiday.

4.7.2.2. When a Legal holiday falls on a Saturday, the proceeding Friday is observed as a holiday by US Government agencies.

4.8. Due to the nature of all clinic’s clientele, the contractor may be required to respond to service calls during contract hours to perform restroom cleaning, spills pick-up, spot cleaning, and safety hazards from spills, rain, accidents, etc.

5. SUPERVISION

The Contractor shall arrange for satisfactory supervision of the contract work.

The Contractor and/or his/her Supervisors shall be available when the contract work is in progress, to receive notices, reports, or requests from the COR. The Contractor shall provide in writing to the Contracting Officer and COR prior to the contract starting date the name, telephone number of on-site supervisions.

6. COMPETENCY REQUIREMENTS

6.1. Felony Convictions: Personnel shall have no felony convictions and no convictions that reflect on the individual's reliability.

6.2. Age: All Contractors’ employees performing work under this contract shall be a minimum of eighteen (18) years of age or as required by local laws.

7. CONDUCT OF CONTRACTOR’S EMPLOYEES

7.1. The Contractor shall require his employees to comply with reasonable safety instructions, issued by a duly appointed official, such as the COR, guards, inspectors, etc.

7.2. The Contractor shall provide protective equipment and Uniform attire to personnel and require employees to use it while in the performance of their duties as necessary. In isolation situations contractor personnel may be required to wear special personnel protective clothing and shoe covers supplied by the medical facility. All other safety or protective clothing or equipment shall be provided and maintained by the contractor at the contractor’s own expense. The contractor shall comply with all agency regulations, federal regulations, and local regulations, Occupational Safety Health Administration (OSHA).

7.3. The contractor shall ensure that all applicable safety precautions are followed.

When safety issues come up the contractor shall inform the COR or his representative immediately. They shall assist in the safety investigation and reporting.

7.4. Appearance: Uniforms must be well maintained, cleaned, and pressed when on the premises. The contractor shall require employees to wear uniforms and enforce the uniform provisions of this contract.

7.5. The contractor shall provide to all employees a badge which states the company name and employee name.

7.6. Disorderly conduct: use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned; also included shall be participation in disruptive activities which interfere with normal and efficient Government operations.

7.7. The Government reserves the right to direct the Contractor to remove any employee from the work site for failure to comply with the standards of conduct.

8. SECURITY

8.1. The contractor shall comply with the Agency regulation on key issuance procedures. The government shall provide the Contractor with keys to access the required rooms. Access to restricted areas shall be provided to the Contractor by prior arrangements with the COR. Keys provided to the Contractor shall not be removed from the premises. Keys shall not be duplicated or issued to any other individuals. All keys not issued for the performance of work being accomplished at the present time shall be returned and secured. Any key lost by the Contractor will be replaced by the government and the contractor shall be charged the replacement value of ($25.00) for each lost key. The Contractor shall notify the COR of any lost or suspected lost key within 24 hours.

8.2. The contractor will not have access to VA Desktop computers, nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody.

8.3. The contractor will not have access to protected Patient Health Information

(PHI), nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified.

9. RECORDS MANAGER

9.1. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

9.2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

9.3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created while performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by enough technical documentation to permit understanding and use of the records and data.

9.4. Central Arkansas Veterans Healthcare system and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of Central Arkansas Veterans Healthcare system or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to Central Arkansas Veterans Healthcare system. The agency must report promptly to NARA in accordance with 36 CFR 1230.

9.5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records, or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government's behalf, without the express written permission of the Head of the Contracting Activity.

When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to Central Arkansas Veterans Healthcare system control, or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand-carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

9.6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and Central Arkansas Veterans Healthcare system guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

9.7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with Central Arkansas Veterans Healthcare system policy.

9.8. The Contractor shall not create or maintain any records containing any non-public Central Arkansas Veterans Healthcare system information that are not specifically tied to or authorized by the contract.

9.9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

9.10. The Central Arkansas Veterans Healthcare system owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which Central Arkansas Veterans Healthcare system shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.

9.11. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take [Agency]-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

10. BACKGROUND INVESTIGATIONS

10.1. Contractor Personnel Security Requirements: All contract employees who require access to the Department of Veterans Affairs shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance.

This requirement is applicable to all subcontractor personnel requiring the same access. The contractor is responsible for obtaining the background investigation. If the investigation is not completed prior to the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for VA.

10.1.1. Position Sensitivity – The position sensitivity/risk level has been designated as Non-sensitive/Low Risk.

10.1.2. Background investigation – The level of background investigation commensurate with the required level of access is Minimum.

10.2. Contractor Responsibilities:

10.2.1. The contractor shall bear the expense of obtaining background investigation commensurate with the required level of access is Minimum.

10.2.2. The contractor shall prescreen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship and can read, write, speak, and understand the English language.

10.2.3. The contractor shall submit or have their employees submit the following required forms to the VA Office of Security and Law Enforcement within 30 days of receipt:

10.2.3.1. Fingerprints (can be performed at CAVHS).

10.2.3.2. Form 306, “Declaration for Federal Employment” *(Form can be found at the following website:

http://www.opm.gov/forms/html/of.asp ).

10.2.3.3. Contract Security Services Request Forms 2 and 3.

10.2.4. The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.

10.2.5. Failure to comply with contractor personnel security requirements may result in termination of the contract for default.

11. SUPPLIES, MATERIALS AND EQUIPMENT

11.1. All utilities (electrical and water) will be furnished by VA for the Contractor’s use to operate such equipment as is necessary in the conduct of his/her work.

11.2. The Government will provide secure space at each facility to the Contractor upon availability for the storage of inventory supplies and equipment, which shall be used in the performance of work under the contract. The contractor shall maintain this space in a neat, clean, and orderly condition.

11.3. Space in the building and supplies shall be used for official business only in the performance of this contract. Government property shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the contractor or the contractor’s employees.

11.4. The contractor shall ensure communication is amicable while onsite between supervisor and team leads.

11.5. Housekeeping Aid closets, where available, for storing supplies and equipment including mops, brooms, microfiber dust cloths, and other items shall be kept clean and in an orderly manner by the contractor.

11.6. No used mops or dust mops shall be stored in any space other than designated receptacles after being secured in a double lined plastic bag.

11.7. The VA shall furnish all Purell, paper products, soap, and feminine products, no equipment will be issued by the VA to contractors for their work.

11.8. The contractor shall be held financially responsible for damage to government property determined to be due to misuse.

11.9. The government will provide any chemicals to be used under this contract.

The contractor shall only use chemicals approved by the CAVHS VA EVS Service.

11.10. Appropriate personal protective equipment shall be provided and worn during the performance of their duties as necessary.

11.11. The government will provide micro-fiber, towels, wipes, micro-fiber dust mops etc.

12. QUALIFICATIONS OF CONTRACTOR PERSONNEL

12.1. The preferred personnel employed by the contractor shall be capable employees, qualified in custodial type work with at least one (1) year of medical facility cleaning experience.

12.2. The contractor shall be fully staffed beginning the first day of work.

12.3. The personnel training shall include, but not be limited to the following: safety, customer service, infection control, universal precautions, and cleaning procedures appropriate for the clinical settings, blood borne Pathogens, General clinical cleaning techniques and practices.

12.4. All supervisory/working leader personnel engaged in directing the work to be accomplished under this contract shall possess at least two (2) years of recent experience in directing commercial janitorial cleaning type operations in a supervisory capacity for buildings of the approximate size to be cleaned under this contract and be Certified Healthcare Environmental Services

Technician. The on-site supervisory/working leader shall be fully conversant in English.

12.5. The program manager must be a Certified Healthcare Environmental

Services Professional (CHESP)

13. CONTRACT MONITORING PROCEDURES

13.1. The COR will ensure Quarterly e-COR reports are completed and provided to the CO. The COR will also ensure CPAR evaluations are completed and provide them the CO.

13.2. The COR will notify the Contracting Officer (CO) of any contract non-compliance immediately upon gaining knowledge of any such incident. The COR will use the Contract Discrepancy Report (CDR) form to document any problems that may arise during the term of the contract. The CDR along with any other backup documentation will be forwarded to the CO. The CO will then notify the contractor. Further, the COR will maintain copies of all the above-mentioned documents.

The COR cannot make changes to the agreement, direct Contractor’s work, or obligate the Government in any way.

14. QUALITY CONTROL PROGRAM

The contractor shall follow the Environmental Management Service Quality Assurance program. THE COR will provide a copy of the requirements and procedure will be provided as an attachment to the RFQ.

15. RECORDING PRESENCE

The onsite supervisor must maintain an employee daily duty station list.

16. CLEANING SERVICES REQUIRED AND QUALITY STANDARDS

The contractor shall provide the following services in accordance with the Housekeeping Standards described:

Areas Toilet Rooms Rooms Entrances (Lobbies & Corridors)

Stairwells Service Elevator Patients Elevators Receptacles Drinking Fountains Exterior Cleaning Storage Spaces Windows & Glass High Cleaning Hard Floor Maintenance Floor Mats Other

16.1. Definitions

16.1.1. Sweep: The removal of dust, dirt, lint, and other debris from the floor surface using a treated dust mop.

16.1.2. Mop or Mopping: The removal of fine dust, marks and other soil remaining after sweeping.

16.1.3. Spray Buffing: Polishing the floor using a commercial floor machine and floor finish rejuvenation sprayed in a fine mist on the floor in the immediate area of work. After buffing, floors shall be free of all residual dirt, dust and soil spots and have a uniform appearance.

16.1.4. Scrub or Scrubbing: Surface clean using a neutral cleaner (not intended to remove finish).

16.1.5. Stripping: Removal of all old floor finish and sealer using an industrial/commercial stripping solution formulated to remove commercial floor finish.

16.1.6. Refinish: Applying floor finish to the floors to protect them from wear and staining.

16.1.7. Floor Finish: Metal interlock Polymer compound designed to protect the floor and enhance clean ability and appearance. This compound must be rated non-skid or slip resistant.

16.1.8. Police-up: Walk-through the area, spot clean, ensure the required supplies are available and that the area is clean and functional.

16.1.9. Germicidal Solution: Concentrate phenolic type; must contain no Para tertiary amyl phenol or Para tertiary butyl phenol, which are the two (2) phenols that are causative agents in the depigmentation of the skin. The germicidal detergent must possess the following properties. It must be germicidal, tuberculocidal, viricidal and fungicidal in the presence of 400 ppm hard water (AVAC 400 ppm as Calcium carbonate) and 5% blood serum. It must contain no phosphates and have an acceptable cleaning efficiency, and must not be orally toxic, nor be a primary skin irritant as defined by the Federal Hazardous Substance Act, (FHSA): Packaged in one (1) gallon containers with dispensing pump.

16.1.10. Carpet maintenance: Proper shampooing will result in the removal of all types of soils. A clean carpet will be uniform in appearance, free from odors, when dry and vacuumed.

16.2. Cleaning Standards: These standards describe the level of cleaning which will be considered the norm when a room is inspected during Quality Assurance and the supervisors’ inspections.

16.2.1. Floors: Free of spills and dust, corners, and edges free of dust, lint, and soil. Floors under beds and other furniture free of dust, lint, and soil.

Floor is generally shiny, indicative of the presence of floor finish and recent polishing.

16.2.2. Carpet: Free of dust, litter, spots, and stains. Along edges and under furniture free of dust and soil.

16.2.3. Baseboards: Baseboards include vinyl or plastic baseboards, painted coved surfaces, terrazzo cove base, and all other forms at the edges of floors. Free of dust, lint, and soil on both horizontal and vertical surfaces.

16.2.4. Horizontal Surfaces: Free of dust and lint (TV tops, picture frames, ledges, etc.).

16.2.5. Walls and Doors: Free of nicotine, lint, cobwebs, smudges, and splattered soil. Door frames/jams - no accumulations of dust along the surface where the door closes.

16.2.6. Ceiling and Related Structures: Free of nicotine, cobwebs, dust, and lint.

16.2.7. Windows: Horizontal surfaces free of dust, lint, and soil. Window wells free of ashes, pollen dirt and soil. Screens free of dust (if screens are accessible). Interior window opening shall be free of cobwebs.

16.2.8. Drapes: Free of visible soil, dust (when shaken) and free of wrinkles; all pins on hook in place.

16.2.9. Cubicle Curtains: Free of visible soil, dust (when shaken) wrinkles and all grommets on hooks.

16.2.10. Trash Cans: Emptied with 24 hours, free of soil and spills inside and outside and a clean plastic liner in use.

16.2.11. Sinks and Related Structures: Free of soap/hard water scum and dust. Faucets and area at the juncture of the faucet with the sink free of hard water deposits and soil. Pipes under the sink free of dust and soil.

Underneath surface of sink free of drips and soil.

16.2.12. Dispensers: Free of splattered soil, soap scum, dust, and lint.

Dispensers are not empty and contain the correct material.

16.2.13. Partitions: Free of soil and shiny, having been wiped and dried. Tops free of dust.

16.2.14. Stools and Urinals: The bowl portion is free of soil and hard water/rust stains. The base and area where the bowl sits on the floor is free of soil.

The pipes and plumbing are free of soil. Urinal drain area is free of litter, butts, etc. Stool seat and the area where the seat connects to the stool are free of soil.

16.2.15. Showers: Wall free of hard water/soap scum. Shower curtains are free of hard water/soap scrum and mildew: all grommets are on hooks. Soap or wells are free of accumulation of "melted" soap/dirt. Floors are free of hard water/soap scum and stain.

16.2.16. Restroom/ Shower Floors: Free of soil, dust, litter and spills, grout is free of soil and mildew.

16.2.17. Dayroom and Lobby Furniture: Frames and cushions free of dust, lint, soil, nicotine, spills, and stains.

16.2.18. Wall Mounted Fans: Free of soil, lint, nicotine, and cobwebs.

16.2.19. Stairs: Grillwork and supporting structure is free of dust and soil. That vertical surfaces on the outside edge of the stairs below the railings is free of dust and soil. Stairs, steps, including corners, are free of dust, soil, spills, and cigarette butts. Risers are free of black marks. Walls are free of smudges, oil, nicotine, and cobwebs. Handrails are free of smudges and soil. Ceilings are free of cobwebs.

16.2.20. Elevators/Lifts: Ceiling panels are free of dust and nicotine. Walls and doors are free of soil, smudges, nicotine, and oil film. Floor meets standards described above for FLOORS. Runners are free of debris, cigarette butts and soil. Stainless steel is shiny and smudge proof, vents are free of dust, lights are clean, and no bugs or debris is visible.

16.2.21. Entry Ways: Glass surfaces are free of soil and smudges. Walls, floors, and ceiling meet standards for each.

16.2.22. Housekeeping Aid Closets: Floors are free of soil and debris from dust mopping. Hoarding of supplies is not evident. Only authorized cleaning supplies are present. The current, signed, and dated area cleaning schedule is posted. Equipment is clean. Door is locked, when not occupied.

16.2.23. Wall Accessories: (Handrails, corner guards, kick plates, bumpers, fire call boxes, fire extinguisher, bulletin boards, pictures, and similar items found on walls.) Free of dust, lint, build-up of soil from fingers and hands, scuffs, and smudges.

16.2.24. Artificial Plants and Flowers: Free of dust and foreign materials.

Plants, plant containers are to present a clean appearance.

16.2.25. Furniture: Free of dust, soil, stains, grease, ink marks are to be removed from vinyl, plastic, and fabric upholstered areas.

17. ADDITIONAL SERVICES:

If there are any services not listed herein that the COR believes are necessary to maintain the building cleaning services, the COR shall submit a WRITTEN request to the Contracting Officer (CO) for approval BEFORE any work is requested.