Statement of Work.pdf

Statement of Work (SOW) Leica Aperio AT2 Whole Slide Imager

SERVICE

GENERAL INFORMATION

1.0 Scope of Work: Contractor will provide OEM factory trained engineers to perform one (1) preventive maintenance on site service visit and unlimited emergency visits on the Leica Aperio AT2 Whole Slide Imager located at 1920 Dayton Ave. in Ames, IA.

Covered components will include:

1) Leica Aperio AT2 Whole Slide Imager – SN: 7094

2) Software coverage for AT2 with eSlide Manager Devise License, Genie, Barcode License, Whole Cell Quantification, Area Quantification

2.0 Background: Preventive maintenance ensures continued & reliable operation in support of the NADC research mission.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

Service tasks include, but are not limited to:

1. Contractor will complete one (1) Preventative Maintenance Inspection to be performed during the 12 month period of the contract

2. Contractor will provide all Software Revisions released by the OEM during the agreement term

3. Contractor will provide software coverage for the AT2 with eSlide Manager Devise License, Genie, Barcode License, Whole Cell Quantification, Area Quantification

4. Contractor will provide unlimited service visits, Monday –Friday, excluding holidays as required during period of performance

5. Contractor shall include all labor, travel and replacement parts with service completed during period of performance

6. Contractor shall provide unlimited telephone support for instrument, reagents and applications

7. Contractor will provide a 48-hour guaranteed response to a request for emergency on-site service

8. Contractor will provide OEM certified technicians to complete repairs in accordance with OEM specifications.

9. Contractor will complete all repairs with OEM replacement parts.

10. Contractor will provide telephone support and unlimited emergency visits to the customer location.

11. Repair parts shall be included unless otherwise stated in this statement of work.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NCAUR facility, replacement parts not otherwise covered under this agreement, AC power (110VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables

Item No.

Deliverable

Objective

Due

1 Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

Once annually coordinated through the Processor Operator

2 Emergency Maintenance

Emergency repair of defective components to bring the unit back on-line.

As necessary – coordinated through the Processor Operator

6.0 Travel: One (1) preventive maintenance service visits will be provided by the contractor. All service visits will be coordinated with the Processor Operator at

NADC.

7.0 Contractor’s Key Personnel: Only factory trained engineers are to perform any service procedure on the Excelsior AS Tissue Processor.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NADC facility will be provided based on this identification requirement.

9.0 Place of Performance: USDA, 1920 Dayton Avenue, Ames, IA 50010