Statement of Work.pdf

STATEMENT OF WORK

Gallery Service Contract

General Information

1.0 Scope of Work:

Service contract for preventative maintenance and unexpected repair of the following instrument: ThermoFisher Gallery.

CONTRACTOR REQUIREMENTS

2.0 Technical Objectives and Tasks:

Objectives:

Ongoing technical support for ThermoFisher Gallery instrument in the form of remote and on-site assistance.

Assistance will be in the form of troubleshooting, diagnosing, repairing, maintaining, and updating analytical instrument and computer operations.

Tasks:

• Field Service Engineer labor, travel, and parts required for one (1) Corrective Maintenance visit with a targeted response time of five (5) business days

• Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures, using the latest digital remote support tools as appropriate

• One (1) scheduled annual Preventative Maintenance visit, including a standard PM kit

• Discount on additional Preventative Maintenance

• Instrument Requalification in conjunction with a scheduled Corrective Maintenance with a purchase of an add-on Operational Qualification

3.0 Government Furnished:

Outlets for water and electrical will be made available and escorting when needed.

4.0 Deliverables / Schedule:

Key Deliverables

Item No. Deliverable Objective Due 1 Corrective Maintenance Corrective actions for instrument diagnosis and repair. One free per year, and additional at a reduced cost.

Necessity of work will be initiated upon request from NSERL staff.

Visit should be scheduled within 5 business days of request.

2 Preventative Maintenance Scheduled annual preventative Maintenance visit, including a standard PM kit. One per year.

Visit will be scheduled with NSERL staff.

3 Software and Firmware Updates Software and firmware updates intended to improve instrument performance.

Updates will be requested by NSERL staff but suggested by instrument manufacturer and/or service provider.

4 Discounts Discount rate on parts, accessories, consumables, and training during the effective period of the contract.

As requested by NSERL staff.

5.0 Travel:

Travel to complete one (1) Preventative Maintenance visit AND one (1) Corrective Maintenance visit will be included in the cost of the service visit with no additional charge to NSERL. Travel for additional visits will be offered at a reduced rate. Repairs will be attempted remotely before charging for an on-site visit.

6.0 Contractor’s Key Personnel:

Not Applicable

7.0 Security Requirements:

All Field Service Engineers must be escorted when inside buildings.

Working hours are between 8:00am and 5:00pm daily.

8.0 Data Rights:

Service Engineers have no right to the data acquired by analysis instrumentation, including operating computers.

Any data backed up during software and/or firmware updates will be the sole property of the USDA NSERL.