Statement of Work.pdf
PDF 339 KB Posted
- Attached to
- Abbott RALS Software Licensing
- Solicitation number
- W81K0026QA093
- Issued by
-
Department of the Army Medical Command
About this file
This is a Statement of Work (SOW) for Abbott Rapid Diagnostics Informatics, Inc. Point of Care Testing RALS Analyzers maintenance and support services at Evans Army Community Hospital, Fort Carson, Colorado, dated January 28, 2026. The Department of Defense Defense Health Agency is procuring non-personnel services to provide an open platform data management system supporting five analyzer types: i-STAT, Nova Statstrip, Clinitek, Sofia, and AccuCheck. The system manages instrument data, quality control, linearity, operator certifications, device configuration, inventory, and generates monthly reports including Levi-Jennings QC charts and statistical analysis. The contractor must deliver a RALS device module license and total solution system that ensures Joint Commission compliance through safety lockout features and automatic upload capability to electronic patient records (Genesis and Essentris platforms). The system supports 30 testing locations, 77 analyzers, and approximately 1,900 user competency assessments across the POCT program.
The period of performance is 12 months base year (April 1, 2026 to March 31, 2027) with four one-year option periods extending through March 31, 2031. Key performance requirements include: updates to RALS software within 14 days of availability, 24/7 telephone support, remote system support for training and troubleshooting, and repair or replacement of Abbott-supplied components within one business day. The contractor must provide all training, support personnel, supplies, transportation, tools, materials, and supervision except for government-furnished items including personnel on-site to operate software, electrical utilities, desktop and laptop computers, and standard operating procedures. Contractor personnel require AT Level I awareness training within 30 days and must comply with installation access and security procedures. The contractor shall conduct business during 0800-1600 Monday through Friday, Mountain Standard Time, except federal holidays. Work is performed at Evans Army Community Hospital, 1650 Cochrane Circle, Fort Carson, CO 80913. The equipment list identifies 36 AccuCheck analyzers, 5 Nova analyzers, 4 iStat analyzers, 16 Clinitek analyzers, and 16 Sofia analyzers by serial number and Engineering Change Notice.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| W81K0026QA093.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Department of Defense Defense Health Agency
STATEMENT OF WORK
Service: Abbott Rapid Diagnostics Informatics, Inc.- Point of Care Testing RALS Analyzers
Location: EVANS ARMY COMMUNITY HOSPITAL
Date: 1/28/2026
PART 1
STATEMENT OF WORK
GENERAL: This is a non-personnel services contract to provide an open platform data management system designed for Point of Care Testing (POCT) instrumentation. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government
FOLLOWING REQUIREMENTS ARE REQUIRED:
1.1.Introduction: The service provides a RALS device module license and a total solution system that manages instrument data, Qulaity Control (QC), linearity, operators, certifications, devices, and supports device configuration and more at the point-of-care for the following analyzers.
1. i-STAT Analyzer
2. Nova Statstrip Analyzer
3. Clinitek Analyzer
4. Sofia Analyzer
5. AccuCheck Analyzer
1.2.Description of Services: The contractor shall provide all training/support personnel, supplies, transportation, tools, materials, supervision, software and other items and non-personal services necessary to support open platform data management of the POCT program as defined in this Statement of Work (SOW) except for those items specified as government furnished property and services. The contractor shall meet the standards in this contract.
1.3. Background: The Point of Care Testing office, which plays several distinct roles within the Department of Pathology at Evans Army Community Hospital (EACH), is focused on providing accurate and timely laboratory results at the patient’s bedside. POCT currently is comprised of 30 testing locations, performing multiple tests, and operating 77 analyzers, with roughly 1900 user competency assessments to maintain, the program is overseen by one front line coordinator and a supervisor.
1.3.1. POCT’s data management system manages inventory, linearity and QC data, staff training and assessments, proficiency tracking, patient identifiers and results to include date/time of testing and system operator. Monthly reports generated from the system include statistical analysis of workload, Levi-Jennings QC charts, linearity evaluation, and operator data mining.
1.3.2. The POCT system ensures Joint Commission compliance through safety and lock out features for each instrument preventing the testing of patient samples by unauthorized users and automatic upload capability of patient results directly into the electronic patient record across multiple platforms to include Gensis and Essentris.
1.4. Objectives: The overarching objectives of the maintenance and support services support described in this SOW are to:
1.4.1.Corrections of substantial defects in RALS and/or Device Module(s) so that RALS and/or Software Module(s) will operate in accordance with Abbott’s Documentation.
1.4.1.2.The contractor shall Updates to RALS and/or Software Module(s) within 14 days of becoming available.
1.4.1.3.The contractor shall provide telephone support twenty-four (24) hours per day, seven (7) days per week, to assist Customer in using RALS/Software Module(s) and troubleshooting issues.
1.4.1.4.The contractor shall provide remote system support to permit training, diagnostic troubleshooting and delivery of periodic updates; provided, however that such remote support can only be provided if Customer retains a technical method of remote access that is fully supported by Abbott (i.e. site-to-site VPN with the ability to use a remote console access such as Remote Desktop). Qualification of remote access and support technology options shall be determined by current Abbott standard support practices and are subject to change.
1.4.1.5.The contractor shall support of all Abbott-supplied components, including repair, replacement, or exchange of components that are not functioning properly. Enhanced hardware support options are available, if applicable. All other Abbott-supplied hardware components will be repaired, replaced, or exchanged with shipment to Customer within an estimated one (1) business day of Abbott receiving the returned defective component.
1.4.2. Services Not Included- Maintenance and support services do not include:
• Any changes to the configuration post acceptance and delivery, following acceptance of the RALS System by Customer that would cause additional work by Abbott to re-configure and/or re-test the RALS System to meet the proposed changes to the configuration.
• Work performed by Abbott, following acceptance of RALS by Customer, to accommodate: (1) changes or modifications to Customer’s systems which affects its operation or interaction with the RALS System; (2) changes to Customer’s computer or network systems that affects the RALS System’s performance; (3) interference between Customer-implemented third-party software and RALS; (4) Customer-specified or requested additions or changes to Abbott’s internal network infrastructure, security standards, or software made to permit remote support to Customer; (5) support and maintenance, including without limitation for training, diagnostic troubleshooting and the provision of periodic updates, when no fully supported and mutually agreeable technical method of secure remote access is available.
• Customer-initiated enhancements to RALS System. For the sake of clarity, this exception includes but is not limited to: configuration and testing, additional on-site support and/or training and maintenance and support of Customer-supplied hardware, third-party software and associated software components.
• The repair, correction, or replacement of the RALS System or any part thereof when such repair, correction or replacement is due, directly or indirectly, to: (a) Customer’s failure to follow operation or maintenance instructions as set forth in the Documentation; (b) the use of media, supplies, or consumable supplies which are not compatible with RALS; (c) the repair, maintenance, modification or alteration of the RALS System without Abbott’s written authorization; (d) hardware or software not supplied or authorized by Abbott; (e) the abusive or negligent acts or omissions of Customer; (f) power failure, surges or electrical damage, lightning, fire or water damage, accident or disruptive events; (g) air conditioning failure, humidity control failure, or a corrosive atmosphere harmful to electronic circuitry; (h) damage during transportation by Customer; (i) failure of Customer to maintain any site specifications specified by Abbott; (j) changes in Customer’s operation standards that would require Abbott to modify its standard configurations or procedures, or (k) other causes clearly external to RALS and clearly not attributable to Abbott, including but not limited to any acts of nature.
• Work performed on any data backup systems, hardware, software or processes for the storage and retrieval of data to/from systems or devices other than the RALS System.
1.5. Scope/Requirements: This SOW describes the scope of work, objectives, tasks and resources needed to successfully fulfill POCT’s IT support related responsibilities to advance the organization’s mission. As a result, POCT must establish these capabilities to better collaborate with its business partners, prioritize IT projects, select high value opportunities to enhance services, and effectively and efficiently operate the organization’s POCT resources.
• Software and systems support in analyzing, troubleshooting, testing and making recommendations related to systems environment.
• Work in coordination with other network efforts EACH wide to improve Network performance.
• Implement all networking security standards to the networking equipment that resides on the network in accordance with security policies.
• Provide administrative access to allow supervisors to assign cutoffs and lock out parameters in the event that linearity and our QC data is outside of acceptable parameters or if competency assessments of testing personnel have expired. Lock outs should also be programmable to prevent patient testing if QC has not been performed on the appropriate schedule for all interfaced instrumentation or if any testing component has expired.
• Program and analyze linearity data for the iStat Analyzer, Nova Statstrip Analyzer, Clinitek Analyzer, Sofia Analyzer, AccuCheck Analyzer.
• Track competency assessment completion and expiration dates.
• Maintain a list of all approved operators, patient identifiers and results of patient testing to include date and time of testing.
• Direct upload of patient results to the patients’ electronic medical record using a scripted interface.
• Inventory management to include a minimum of two lot numbers for each instrument control level, strips, reagents and/or cartridges to include expiration dates.
• Generation of monthly reports to include workload, QC data including Levi-Jennings charts, statistical analysis of operators and patient data from a single location.
• Ability to program and track proficiency samples.
• Capability to track individual users through unique operator log-ins.
• Ability to read barcode (code 128 code 039) and manual entry patient identifiers.
• Perform configuration, installation, training and other system administration functions as necessary.
• Provide Operating System (OS) services and Administration to include enterprise system management, server and SAN administration, and user account management.
• Software engineering supports the integration of existing baseline and non-baseline software into the systems environment.
• Define and document customer needs and requirements and develop and establish system specifications.
• Troubleshoot, diagnose and resolve outages and other problems with web servers, data processing servers and database servers.
• Provide for Incident Response and Problem Management including root cause of system problems, such as configuration issues resulting in operational performance degradation or system outages, supporting the local manager with information and advice on the necessary corrective actions and/or interim workarounds. The associated operational support process requires careful management and planning to ensure optimal results at all times. Incident Response activities include problem identification, recording, classification, diagnosis, metrics, and reporting. Error Control includes providing correction of configuration items to resolve or remove errors, faults, or inconsistencies, in conjunction with the overall management of known errors while they remain unresolved and until they are eliminated by the successful implementation of changes made under the change control process. The Contractor will be responsible for the resolution of issues / trouble tickets in a timely manner and within the prescribed Service Level Agreements (SLAs) established by the appropriate organizations. IT Security requires reporting all possible incidents to the Security Officer or System Owner as appropriate on a case-by-case basis and following their provided direction as well as established IT Security Incident policy. This includes providing required assistance and all required documentation for all IT security incidents.
• Ensure all systems are HIPAA compliant.
1.6. Period of Performance: The period of performance shall be 12 months. The Period of Performance reads as follows:
Base Year: 1 April 2026 to 31 March 2027 Option Year 1: 1 April 2027 to 31 March 2028 Option Year 2: 1 April 2028 to 31 March 2029 Option Year 3: 1 April 2029 to 31 March 2030 Option Year 4: 1 April 2030 to 31 March 2031
1.7. General Information:
1.7.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures itself that the work complies with the requirement of the contract. The QCP is to be delivered by email to KO within 30 days after contract award, and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.
1.7.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.7.3. Recognized Holidays: Contractor is not required to perform services on holidays.
New Year’s Day Labor Day Dr. Martin Luther King Columbus Day President’s Day Veterans’ Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day
In addition to the days designated as holidays, the Government observes the following days:
Any other day designated by Federal Statute Any other day designated by Executive Order Any other day designated by a President's Proclamation
1.7.4. Hours of Operation: The contractor is responsible for conducting business between the hours of 0800-1600 Monday thru Friday Mountain Standard Time (MST) except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.
1.7.5. Place of Performance: The on-site work to be performed under this contract will be performed at Evans Army Community Hospital, 1650 Cochrane Circle, Fort Carson, CO 80913.
1.7.6. Security Requirements: Contractor personnel performing work under this contract are not required to have a security clearance at time of the proposal submission and must maintain the level of security required for the life of the contract.
1.7.6.1 Physical Security: The contractor shall be responsible for safeguarding all government information and property provided for contractor use.
1.7.6..2 Key Control: Is not applicable.
1.7.6..3 Lock Combinations: Is not applicable.
1.7.7. Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain appropriate professional certification during the execution of this contract.
1.7.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will appraise the contractor of how the government views the contractor's performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
1.7.9. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;
coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.
1.7.10. Key Personnel: The following personnel are considered key personnel by the government: Supply Technician, position to be filled in near future, Laboratory Manager, and POCT Supervisor. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.
The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800-1600, Monday thru Friday, except Federal holidays or when the government facility is closed for administrative reasons.
1.7.11. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. In the event that contractors are on-site at Evans Arm Community Hospital, they will be required to sign in and obtain visitor badges which must be worn at all times while on the premises.
1.7.12. Contractor Travel: Any travel to complete installation and training will be at the expense of the contracting company and should be included in the initial contract.
1.7.13. Other Direct Costs: Not applicable.
1.7.14. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.
These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
1.7.15. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The
Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.
1.7.16. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (60) day, phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.
1.7.17. ANTITERRORISM/OPERATIONS SECURITY (AT/OPSEC) REQUIREMENTS
1.7.17.1. Antiterrorism (AT) Level I Training. This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.
1.7.17.2. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.
1.7.17.3. For contractors that do not require CAC but require access to a DOD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.
https://atlevel1.dtic.mil/at
PART 2
DEFINITIONS & ACRONYMS
DEFINITIONS AND ACRONYMS:
2.1. DEFINITIONS:
2.1.1. CONTRACTOR (KTR). A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.
2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.
Note: The only individual who can legally bind the government.
2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.
Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Statement of Work.
2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.
2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the people that are listed in the proposal.
2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.
2.1.8. QUALITY ASSURANCE (QA). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.11. SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.
2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.
2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.
2.2. ACRONYMS:
COR- Contracting Officer Representative DFARS- Defense Federal Acquisition Regulation Supplement DOD- Department of Defense E.O.- Executive Order FAR- Federal Acquisition Regulation HIPAA- Health Insurance Portability and Accountability Act of 1996 IT- Information Technology KO- Contracting Officer LAN- Local Area Network MST- Mountain Standard Time OCI- Organizational Conflict of Interest ODC- Other Direct Costs OS- Operating System PIPO- Phase In/Phase Out POC- Point of Contact POCT- Point of Care Testing PRS- Performance Requirements Summary QA- Quality Assurance QAP- Quality Assurance Program QASP- Quality Assurance Surveillance Plan QC- Quality Control QCP- Quality Control Program SAN- Storage Area Network SOW- Statement of Work TJC- Joint Commission VPN- Virtual Private Network
PART 3
GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES
3. GOVERNMENT FURNISHED ITEMS AND SERVICES:
3.1. Services: The Government will provide personnel on-site at Evans Army Community Hospital to operate software and configure associated instrumentation.
3.1.2. Facilities: Not applicable.
3.1.3. Utilities: The Government will provide electrical power to run computer software programs. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.
3.1.4. Equipment: The Government will provide desktop and laptop computers with the necessary hardware to support the software in question.
3.1.5. Materials: The Government will provide Standard Operating Procedures and policies as necessary to facilitate installation, set up and training.
PART 4
CONTRACTOR FURNISHED ITEMS AND SERVICES
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:
4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.
4.1.2. Secret Facility Clearance (If applicable): The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office.
PART 5
SPECIFIC TASKS
5. SPECIFIC TASKS:
5.1. Basic Services. The contractor shall provide services for ongoing operation and management of an open platform data management system for all testing areas falling under the POCT office, Department of Pathology, Evans Army Community Hospital, Fort Carson, CO 80913.
5.1.2. Task Summary: Not applicable
PART 6
APPLICABLE PUBLICATIONS
6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):
6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. AR 25-2, AR 530-1.
PART 7
ATTACHMENT/TECHNICAL EXHIBIT LISTING
7. ATTACHMENT/TECHNICAL EXHIBIT LIST:
7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary
7.2. Analyzer Equipment List
TECHNICAL EXHIBIT 1
Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. *If the Contractor exceeds the AQL for a performance objective, this does NOT mean they are exceeding the standard.
Performance
Objective Standard
Performance Threshold
Surveillance Method
PRS #1 SOW para
1.4.1.2. Update to
RALS and/or Software Module
Updates to RALS and/or Software
Module(s) within 14 days of becoming available.
100% Compliance
100% Inspection
Periodic Inspection Random Sampling
Customer Feedback
PRS #2 SOW para
1.4.1.3. Telephone
Support
Provide telephone support twenty-four
(24) hours per day, seven (7) days per week
100% Compliance
100% Inspection Periodic Inspection Random Sampling
Customer Feedback
PRS #3 SOW para
1.4.1.4 Remote
System Support
Provide remote system support to permit training, diagnostic troubleshooting and delivery of periodic updates;
100% Compliance
100% Inspection Periodic Inspection Random Sampling
Customer Feedback
PRS 4 SOW para
1.4.1.5 Support of
all Abbott-Supplied Components
Support of all Abbott-supplied components, including repair, replacement, or exchange of components that are not functioning properly. Enhanced hardware support options are available Customer within an estimated one (1) business day.
100% Compliance
100% Inspection Periodic Inspection Random Sampling
Customer Feedback
Abbott-RALS Analyzer Equipment List
Accucheck 36 Analyzers Serial Number: ECN:
UU14015468 37282
UU14176949 37283
UUI14652387 37285
UU14179434 37286
UU14015459 37289
UU14015467 37290
UU14393635 37291
UU14015462 37293
UU1461033 37295
UU1417858 37296
UU14015463 37297
UU14631915 37298
UU14015478 37301
UU14539127 37302
UU14038271 37303
UU 14015493 37305
UU14015419 37306
UU14015474 37307
UU14015486 37308
UU14015421 37309
UU14015492 37310
Nova 5 Analyzers Serial Number: ECN:
281-0690-25092 70047 281-0554-25092 70048 281-0552-25092 70049 281-0549-25092 70050 281-0691-25092 70051 iStat 4 Analyzers Serial Number: ECN:
357449 035077 357406 035078 357417 035079 357503 035080
UU14015461 37311
UU14015483 37312
UU14452026 37313
UU14015418 37314
UU14460378 52408
UU14371492 52409
UU14371382 52410
UU14371484 52411
UU14539779 64689
UU14444320 37292
UU14015481 37288
UU14015227 37304
UU14100828 37287
UU14631915 37298
UU14015475 37298
Clinitek 16 Analyzers Sofia 16 Analyzers Serial Number: ECN: Serial Number: ECN:
298157 51729 30139 46618 298160 51731 30093 46624 298163 51727 30120 46631 249048 37746 30122 46619 298143 51724 30135 46628 298161 51726 37223 46625 298162 51730 37199 46621 298156 51735 36421 46617 248969 37745 30144 46616 298164 51732 30131 46630 298154 51728 30106 46620 298159 51734 30140 46622 298165 51725 30078 46626 298166 51733 39038 46623 230934 38317 30119 46627 230919 38316 30124 46629
| PART 1 |
| Performance Threshold |
| Standard |
File details come from the government source that posted it. Updated .