Statement of Work.pdf

STATEMENT OF WORK

DETROIT VA MEDICAL CENTER SATELLITE/CABLE TV SERVICE

1. GENERAL

The primary objective of this contract is to establish a satellite/ cable television service and Maintenance contract on the Television distribution system at the John D. Dingell VA Medical Center, Detroit, MI 48201.

2. SCOPE of WORK:

The Contractor technicians shall provide satellite/ cable television service and perform semi-annual site visits at the John D. Dingell VA Medical Center to provide a minimum of sixty-nine channels and perform Preventative Maintenance/ Inspections on the Television Distribution system. Semi-annual preventive maintenance is required and will be deemed successful based upon the following measurables:

a.) The Contractor will perform a complete and comprehensive preventative maintenance routine on the entire system (i.e., 100% of devices (headend, VHF, UHF, Satellite antennas, boosters/amplifiers, combiners, splitters, taps etc.)) to include but is not limited to:

inspection, balance, adjusting, calibrations, and replacing parts (as needed). The labor necessary to replace defective parts shall be included.

b.) Prices shall be based upon a minimum of 300 outlets each month.

Additional outlets shall be billed at the per outlet price specified in the schedule of pricing.

c.) The Contractor shall be licensed to provide cable television services and create/ maintain cable distribution systems.

d.) Additional cable lines may be installed by either the contractor or the Department of Veteran Affairs Medical Center. However, the contractor shall connect satellite/ cable system to main distribution system for VA installed outlets. All FCC regulations shall be observed.

e.) Additional lines run by either VA or contractor shall be individually run from hub in building to connection point, nothing shall be used that will degrade the signal.

f.) Upon initial installation the contractor shall supply the most up to date/ current high definition (HD) service equipment. The supplied service/ equipment must be compatible with current VA channel modulators that supply a standard channel line up to each outlet.

3. SPECIFIC TASKS:

a.) The contractor shall provide at minimum the following channels to the VA Medical Center in Detroit, MI:

WJBK Fox 2 Detroit TCM CSPAN

WDIV CNN BBC

WXYZ FX A&E

WWJ History Comedy Central WKBD Discovery Eternal Word Television Network (EWTN) WTVS TRU-TV EWTN Espanol

WXON TBS EWTN HD

WADL TNT The Church Channel Travel Channel Nickelodeon HLN weather (Detroit) Big 10 Network Laff TV Fox Sports Detroit SYFY Bounce BUZZ HGTV Animal Planet METV FS1 The Learning Channel - TLC MLB Freeform USA NBA Science TruTV NFL COZI Paramount ESPN MTV Lifetime ESPNU Fox Sports Entertainment - E ESPN-2 Fox News HD Hallmark ESPN+ National Geographic NBC AMC BET NBC Sports MSNBC CNBC One America News Network Sky News Blaze TV Inspiration TV

4. CONFORMANCE STANDARDS:

All services provided under this contract must be performed in accordance with the Federal regulations, National Fire Protection Agency (NFPA), Occupational Safety and Health Administration

(OSHA), Manufacture standards and specifications, and the John D. Dingell VA Medical Center policies and requirements. The quality of signal, channels offered, and fast response to quality issues is paramount to this contract.

5. EMERGENCY REPAIR SERVICE:

a.) Repair service shall consist of replacing receivers, modulators, parts, calibration, cleaning, adjusting and maintaining the equipment except those services necessitated by accident, fire, or abuse.

b.) The Contracting Officer and Contracting Officer Representative have the authority to approve/ request a service call from the contractor. No fees shall be assessed without expressed written authorization from the Contracting Officer.

c.) Response Time: the contractors field service technician must respond with a phone call to the Contracting Officer Representative or designee within two (2) hours after receipt of notification. Work shall commence (on-site physical response) withing twenty-four (24) hours after receipt of notification and shall proceed progressively to completion without undue delay.

6. PARTS:

a.) The Contractor shall furnish all parts necessary to maintain the equipment covered by this contract.

b.) All parts supplied shall be of current manufacturer and have full compatibility with existing equipment.

c.) Distribution cables shall be shielded and adequate for transmitting quality digital signals (e.g. quad shield, RG-6) and shall be installed in a professional manner.

d.) In-wall or above ceiling installation methods shall be used in conjunction with wall plates, unless otherwise approved by COR or representative.

7. REPORTING REQUIREMENTS

The Contractor shall be required to report to the VA Facilities Management office to log in during normal working hours. This check in is mandatory. When the service is complete, the Contractor shall document services rendered on a legible field service report. The Contractor shall log out at the point of check in and submit the field service report to the Contracting Officer Representative for a signature, during normal working hours. If the Contracting Officer Representative is unavailable, a signed authorized copy of the field service report shall be sent to the Contractor after the work has been reviewed.

8. SAFETY REQUIREMENTS:

In the performance of this contract, the Contractor shall take such safety precautions as the

Contracting Officer may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contracting Officer shall notify the Contractor of any safety issues and the action necessary to correct these issues. Such notice, when served on the Contractor or his representative at the work site shall be deemed sufficient for the corrective actions to be taken. If the

Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping all or part of the work and hold the Contractor in default.

9. DAMAGE TO VA PROPERTY:

All tasks accomplished by Contractor’s personnel shall be performed to preclude damage or disfigurement of Government-owned furnishings, fixtures, equipment, and architectural or building structures. The Contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday on the day of occurrence. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification to the Contractor by the VA. In cases of disputes between the COR and the Contractor, the Contractor shall notify the CO in writing as soon as possible to avoid any delay in conflict resolution. If the CO is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the Contractor.

10. HOURS OF WORK:

Regular working hours are Monday through Friday, 7:00 a.m. EST to 3:30 p.m. EST. Any additional services beyond this window may require additional approvals by the COR/CO and may require an additional Purchase Order. As such, work being done outside of these hours should be discussed with all parties prior to starting. The following federal legal holidays are observed by this facility:

New Year’s Day 1 January

Martin Luther King’s birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth 19 June

Independence Day 4 July

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day 11 November

Thanksgiving Day 4th Thursday in November

Christmas Day 25 December

*Any day deemed a holiday by the President TBD