Statement of Work.pdf

Statement of Work (SOW) MCRD PI/ G6/ Telecommunications Department Nortel/ Meridian Switch Extended Service Plan

MCRD Parris Island, SC

.3 General Requirements- The work shall be prosecuted in such a manner as to cause the least interference with the normal functions of the Government activity. The Contractor SHALL provide a manufacturer trained, technical expert, with a minimum of seven years’ experience in Nortel- Meridian switching platform to act as a lead and to serve as the subject matter expert on this contract.

2.0 OBJECTIVES– G6, Telecommunications Department, MCRD, Parris Island, SC. plans to purchase an ESP with Avaya PASS BASIC service that will provide the services listed throughout this Statement of Work (SOW). The ESP will be written to provide a base year and four (4) optional services years.

The ESP base year will be implemented NLT 29 August 2025. The option years will be renewed annually covering the corresponding twelve (12) month period as required by MCRD PI/ G6/ Base Telephone Department.

3.1 Existing Equipment

Nortel/ Meridian CS1000 Opt 81 Rel. 4.5 DSN CORE switch & Call Pilot System – CS1000 with line count of 2,592 ports Voicemail – Call Pilot with port count of 20 Digital Licenses – Available 159 Used 905 Analog Licenses – Available 742 Used 786

Nortel/ Meridian Opt 61C Rel. 4.5 DSN MAINTENANCE switch System – Opt 61C with line count of 824 ports Digital Licenses – Available 237 Used 291 Analog Licenses – Available 145 Used 151

Nortel/ Meridian Opt 61C Rel. 4.5 DSN MEDICAL switch System – Opt 61C with line count of 1008 ports Digital Licenses – Available 24 Used 656 Analog Licenses – Available 58 Used 270 Nortel/ Meridian CS1000E Rel. 5.0 DSN WEAPONS switch

System – CS1000E with line count of 376 ports Digital Licenses – Available 97 Used 95 Analog Licenses – Available 77 Used 107

* NOTE* The two remote switches are located at B-699 and B-455. These remotes are extended from the Central Office CS1000 Opt 81

6.0 PERFORMANCE REQUIREMENTS – The Contractor SHALL provide all the necessary labor, materials, test equipment, tools and safety devices to perform the tasks listed in this SOW in accordance to all applicable standards. As part of the Performance requirements in this SOW, the following will also be required as applicable:

(a.) Project Management, Scheduling (b.) Permits, Licenses, Inspection scheduling and Fees.

(c.) All Cable routing activities (d.) Periodic field observation reports (e.) Inspections and testing (f.) Final acceptance and work closeout (g.) Warranty for hardware and systems as provided (h.) Safety (i.) Types and locations of hazardous materials (j.) Deliverables (As-build drawings, network diagrams, test reports, schedules, project support agreements, etc.)

(k.) Integrated Product Team (IPT) weekly conference call updates (l.) Coordination with other Contractors on work site

6.0.1 Maintenance and Support- The Contractor SHALL provide MCRD PI, G6, Base Telephone Department with a contact number to place trouble tickets under the Support and Maintenance Agreement.

6.1 ESP Requirements- The Extended Service Plan with remote maintenance and restorations services will provide access to critical equipment and upgrades through Avaya PASS BASIC service contracts with the company providing the ESP. The ESP will be a base year contract with four option years to follow.

6.1.1- The ESP will provide 24x7x365 remote TAS/ETAS support to include the following:

- Unlimited remote maintenance and diagnostics (as approved by MCRD PI, G6)

- Remote testing and diagnostic fault isolation

- System restoration from provider helpdesk facilities and from Avaya Global Technical Assistance Center (GTAC) as needed. Service support from Avaya is included via PASS BASIC contracts between the ESP provider and Avaya, who is the OEM.

- Patch Administration deemed critical by OEM

- Priority restoration services for emergencies. Emergency is defined as a critical system service outage which significantly impacts the daily operations aboard MCRD PI.

- Final determination of emergency status rests with the customer.

- The ESP provider will recommend corrective actions required to restore stable operations as needed.

6.1.2- Repair and Replacement (R&R) of CS1000/M1 hardware. Turnaround time for R&R service will not exceed 20 business days. During emergency situations, necessary replacements must be shipped within 24 hours. ESP coverage will include all CS1000/M1 equipment and Option 11 equipment, rectifiers, voice mail components, attendant consoles, and digital business telephone instruments identified in the polling reports/site survey.

6.1.2.1- Repair and Replacement (R&R) of CS1000/M1 hardware, to include the following;

1. Core Processor Card 7. Disk Drives

2. CMDU 8. Tape Drives

3. Network Card

4. Controller Card

5. Power Supply Unit

6. Ringing Generator

6.2- On-Site Preventative Maintenance/ Technical Training- The Contractor SHALL provide sixteen (16), hours of on-site Preventative Maintenance/ Technical Training during the life of the existing Contract. The training will be scheduled at mutually agreed upon dates.

7.0 DELIVERY

7.1 Reporting and Approval of Timeline- Contractor shall provide timeline and work schedule to the MCRD PI, G6 Telecommunications Department for approval of all work to be performed under this

SOW.

8.0 GOVERNMENT FURNISHED PROPERY (GFP) –All equipment and tools SHALL be provided by the Contractor.

9.0 SECURITY CONSIDERATIONS –Classified Work SHALL not be performed under this SOW. A complete list of Contract personnel that will perform work under this SOW SHALL be provided too the MCRD PI, G6 Telecommunications Department for routing to appropriate Government entities.

10.0 TRAVEL – The Contractor will provide their own vehicles and equipment for travel on and off MCRD Parris Island.

11.0 SPECIAL MATERIAL REQUIREMENTS AND CONDISERATIONS- N/A

12.0 OTHER REQUIREMENTS AND CONSIDERATIONS

12.1 Government and personal articles in workspace areas- Removal of personal and command items, such as plaques, pictures, tool, equipment etc., from walls and desks is imperative to their safeguarding, and SHALL be the responsibility of the Government. While taking reasonable precautions against damage to these items, the Contractor SHALL NOT be responsible for damage to any items, personal or government, not removed from work areas.

12.2 The government is responsible to specify a work and staging area at the location that is convenient to the installation area. This area SHALL be used for the staging of tools and equipment.

12.3 The Contractor SHALL observe all OSHA and MCRD Parris Island workplace safety regulations.

12.4 The Contractor SHALL conduct daily clean-ups of installation and work areas.

12.5 The Contractor SHALL provide specific timeline for project completion.

15.0 QUALITY ASSURANCE- The Contractor SHALL ensure that quality service is maintained throughout the execution of the SOW and all methods for improving the overall quality of the product and installation is employed. Visually inspecting the installation and final acceptance of the system shall be conducted by the MCRD PI/G6 Telecommunications Office/ COR. The MCRD PI/G6 Telecommunications Office / COR SHALL be notified prior to the start of any work.

16.0 OPERATING CONSTRAINTS – No special operating constraints are expected on this project.

17.0 PLACE OF PERFORMANCE- Marine Corps Recruit Depot, Parris Island, SC

18.0 PERIOD OF PERFORMANCE – The contract will be comprised of one (1), Base year (28 August 2025- 27 August 2026), and four (4), Option years that will be renewed annually covering the same twelve (12) month period as required by MCRD PI/G6/ Base Telephone