Statement of Work.pdf

Statement of Work (SOW)

SERVICE AND MAINTENCE AGREEMENT FOR FOUR (4)

CELLEXPERT 170i CO2 INCUBATORS AND ONE (1) 5810R TABLETOP

CENTRIFUGE

GENERAL INFORMATION

1.0 Scope of Work: Contractor will provide OEM factory trained engineers to perform one (1) preventive maintenance service visit and unlimited repair on the CellXpert 170i incubators

(4) and 5810R Refrigerated Centrifuge located at 1920 Dayton Ave, Ames, Iowa. This is anticipated to be a Base + 4 Option Year contract.

Units covered:

• Cell Expert 170i CO2 Incubator – SN: 6731JN312457

• Cell Expert 170i CO2 Incubator – SN: 6731JN012460

• Cell Expert 170i CO2 Incubator – SN: 6731JJ109154

• Cell Expert 170i CO2 Incubator – SN: 6731JI908252

• Eppendorf 5810R Centrifuge – SN: 5811GN88257

2.0 Background: All instruments covered under this SOW have been under warranty/maintenance since it was purchased to ensure continued & reliable operation in support of the NCAH research mission.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

Service tasks include, but are not limited to:

1) Thorough cleaning of entire incubator, inside and out.

2) Operational baseline establishment

3) Replacement of all mechanical systems fluids, lubrications, and parts prone to wear.

4) Functionality and operations check.

Contractor will provide telephone support and unlimited emergency visits to the customer location.

Repair parts and travel expense are to be included unless otherwise stated in this statement of work.

Only OEM factory trained service engineers will service the stated units using OEM replacement parts.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NCAH facility, AC power (110VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables Item No.

Deliverable

Objective

Due

1 Preventive Maintenance

Routine inspection, cleaning (inside and outside of incubators and centrifuge, and repair/replacement of covered components or parts prone to wear.

Once annually coordinated through laboratory Technical Point of Contact

2 Emergency Maintenance

Emergency repair/replacement of defective components to bring the unit back on-line.

As necessary – coordinated through laboratory Technical Point of Contact

6.0 Contractor’s Key Personnel: Only OEM factory trained technicians are to perform any service procedure on the Eppendorf CellXpert 170i incubators or centrifuge.

7.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary.

Security access to the NCAH facility will be provided based on this identification requirement.

8.0 Place of Performance: 1920 Dayton Ave, Ames, Iowa

9.0 Technical Point of Contact: TBA at Award