Statement of Work.pdf

Statement of Work (SOW) ThermoFisher Tecnai 12BT Electron Microscope

SN: D1018

SERVICE CONTRACT

GENERAL INFORMATION

1.0 Scope of Work: Contractor will provide OEM factory trained engineers to perform one (1) preventive maintenance on site service visits and unlimited emergency visits on the Tecnai 12BT Electron Microscope located at 1920 Dayton Ave. in Ames, IA.

Covered components will include:

1. ThermoFisher Tecnai 12BT Electron Microscope – SN: D1018

2. All OEM replacement parts

3. All Tecnai 12BT software revisions released

4. All labor and travel expenses

5. Annual Preventative Maintenance

Period of Coverage: 2/15/2024 – 2/14/2025

2.0 Background: This piece of equipment was purchased has been under service contract since it was purchased in 2005. Preventive maintenance ensures continued & reliable operation in support of the NADC research mission.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

Service tasks include, but are not limited to:

1. 1 Preventative Maintenance to be performed during a 12 month period

2. Software Revisions released during the agreement term

3. Unlimited service visits including labor hours, travel time and expenses, Monday –Friday, excluding holidays

4. All necessary parts

5. Unlimited telephone support for instrument

6. 48 hour targeted onsite labor response

7. On-Site Repairs by certified original equipment manufacturer (OEM)

8. All repairs done with OEM Parts

9. Maintenance done in accordance with OEM specifications

10. RAPID Remote Diagnostics - a proprietary software that allows a remote diagnosis to correct system issues and to order parts prior to an on-site service visit. This Rapid Remote Diagnostics software can solve problems remotely sometimes without a service visit by engaging factory experts for 2nd and 3rd line support.

Contractor will provide telephone support and unlimited emergency visits to the customer location.

Repair parts are to be included unless otherwise stated in this statement of work.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NCAH facility, replacement parts not otherwise covered under this agreement, AC power (110VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables Item No.

Deliverable

Objective

Due

1 Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

Once annually coordinated through the Electron Microscope Operator

2 Emergency Maintenance

Emergency repair of defective components to bring the electron microscopew back on-line.

As necessary – coordinated through the Electron Microscope Operator

6.0 Travel: One (1) preventive maintenance service visits will be provided by the contractor. All service visits will be coordinated with the Electron Microscope Operator at NADC.

7.0 Contractor’s Key Personnel: Only OEM factory trained engineers are to perform any service procedure on the ThermoFisher 12BT Tecnai BE Electron Microscope.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NADC facility will be provided based on this identification requirement.

9.0 Place of Performance: USDA-NADC, 1920 Dayton Avenue, Ames, IA 50010.

10.00 Technical Point of Contract: Judi Stasko 515-337-7445 judith.stasko@usda.gov.