Statement of Work.pdf

Statement of Work (SOW) for Service Contract for Two (2)

Beckman Coulter Centrifuge/Ultracentrifuges

GENERAL INFORMATION

1.0 Scope of Work: This contract is to provide OEM ST Total level preventative maintenance, demand service and telephone support for two Beckman units. One centrifuge and one ultraCentrifuges, as listed below, are located at 1920 Dayton Ave, Ames, IA. Contract will be for 12 months from Date of Award, to be paid quarterly in arrears. Neither unit is currently under a service contract and were last covered until 12/4/2022 and are both fully functional.

Covered components will include:

UNIT TYPE

SERIAL

NUMBER

• OPTIMA MAX ULTRA CENTRIFUGE CTZ17H12

• J26 CENTRIFUGE JXS10E04

2.0 Background: The purpose of this statement of work is to obtain an OEM ST.

Total Level service contract for the maintenance, repair and telephone support of the above-listed Beckman units. All maintenance and repairs will be completed by OEM factory trained technicians and will use OEM replacement parts.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

• J26 Centrifuge: Service tasks include, but are not limited to:

• Provides full coverage for all breakage and service costs.

• Provides emergency service with no additional charge for service or parts.

• Provides yearly preventative maintenance visits to clean, inspect, adjust and calibrate centrifuge to factory specifications.

• Provides all parts necessary to maintain and fix said centrifuge with OEM parts, trained, employed and dispatched service engineers.

• Provides all upgrades to the operating systems including computer boards and programming.

• Provides service engineers factory trained, certified, employed and dispatched by contractor.

• Provides online web based support

• Provides phone support from service engineers factory trained, certified, employed and dispatched by contractor.

• Optima Max Ultracentrifuge: Service tasks include, but are not limited to:

• Provides full coverage for all breakage and service costs.

• Provides emergency service with no additional charge for service or parts.

• Provides yearly preventative maintenance visits to clean, inspect, adjust and calibrate centrifuge to factory specifications.

• Contractor shall replace pump oil on unit as necessary.

• Provides all parts necessary to maintain and fix said centrifuge with OEM parts, trained, employed and dispatched service engineers.

• Provides all upgrades to the operating systems including computer boards and programming.

• Provides service engineers factory trained, certified, employed and dispatched by contractor.

• Provides online web based support

• Provides phone support from service engineers factory trained, certified, employed and dispatched by contractor.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NCAH facility, replacement parts not otherwise covered under this agreement, AC power (110VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables

Performance Requirements Summary Required Services Performance Objective Performance Requirement

J26 CENTRIFUGE

PREVENTIVE

MAINTENANCE -

Contractor will complete one

(1) annual PM visit to complete OEM ST Total Level coverage to inspect, clean, lubricate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

Instrument is clean, fully operational and meets factory specifications.

J26 CENTRIFUGE

UNLIMITED

SERVICE VISITS

Contractor will provide on-site technical support and onsite emergency repair visits.

Onsite visits will be completed as required, by OEM factory trained technicians, during normal business hours and prearranged with the Technical Point of Contact per unit as applicable.

J26 CENTRIFUGE

TELEPHONE

SUPPORT

Contractor will provide telephone support for J26 Centrifuge.

Telephone support will be available during normal business hours. Phone support will dispatch field service engineers as necessary.

OPTIMAX

ULTRACENTRIFUGE

PREVENTIVE

MAINTENANCE -

Contractor will complete one

(1) annual PM visit to complete OEM ST Total Level coverage to inspect, clean, lubricate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

Instrument is clean, fully operational and meets factory specifications.

OPTIMAX

ULTRACENTRIFUGE

UNLIMITED

Contractor will provide on-site technical support and onsite emergency repair

Onsite visits will be completed as required, by OEM factory trained technicians, during normal business hours and prearranged with the

SERVICE VISITS visits. Technical Point of Contact per unit as applicable.

OPTIMAX

ULTRACENTRIFUGE

TELEPHONE

SUPPORT

Contractor will provide telephone support for Optimax Ultracentrifuge.

Telephone support will be available during normal business hours. Phone support will dispatch field service engineers as necessary.

6.0 Travel: Preventive maintenance service visit(s) will be provided by the contractor.

All service visits (emergency and otherwise) will be coordinated with the Technical Points of Contact.

7.0 Contractor’s Key Personnel: Only factory trained engineers are to perform any service procedure on the Beckman Centrifuge or Ultracentrifuge listed. Contractor must have on-staff service engineers and be able to dispatch those engineers.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NCAH facility will be provided based on this identification requirement.

9.0 Evaluation Factors: Technical acceptability and price.

10.0 Place of Performance: All maintenance and repairs will be done on site 1920 Dayton Ave, Ames IA or the vendor will pay for the shipping of the repairable item to and from the site of repair.

11.0 Technical Points of Contact:

SERIAL

NUMBER NAME PHONE EMAIL

CTZ17H12 TERA NYHOLM

515-337-

7578 TERA.NYHOLM@USDA.GOV

JXS10E04 TERA NYHOLM

515-337-

7578 TERA.NYHOLM@USDA.GOV

mailto:TERA.NYHOLM@USDA.GOV mailto:TERA.NYHOLM@USDA.GOV