Statement of Work 6 Dec 2024.pdf
PDF 160 KB Posted
- Attached to
- PKA - Kiosk Maintenance
- Solicitation number
- FA481425TF020
About this file
This Statement of Work dated December 6, 2024 outlines maintenance requirements for a DynaTouch QueuKiosk (Serial Number: DYN218427-004) located at MacDill AFB, FL. The SOW specifies maintenance and support services to be provided by DynaTouch.
The services include live help desk support Monday-Friday (7am-5pm EST) with one weekend per month coverage to match the 927 ARW Reserve schedule, software assurance/maintenance with updates/upgrades, and remote monitoring through a web-based Kiosk Administration Portal. Hardware support includes component repair/replacement with 12-hour onsite response time during business hours, covering all parts and labor except damage from improper use, vandalism, or natural events. Professional services include menu modifications, screen saver creation, and integration of new Internet/Intranet content. All services will be performed at Building 296, 8126 Hangar Loop Drive, MacDill AFB, FL 33604.
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Other files
| File | Type | Posted |
|---|---|---|
| SSJ Kiosk Maintinance.pdf | ||
| Kiosk Maintinance Notice of Intent to Award Single Source.pdf |
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Text version
DynaTouch Kiosk Maintenance Contract
Statement of Work (SOW)
6 December 2024
1. Requirement: Vendor will provide remote monitoring services, on site repair or replacement of covered components, and on site services to our existing Dynatouch machine. Model:
QueuKiosk, Serial Number: DYN218427-004.
2. Description of services: Dynatouch will provide core support which consists of live help desk support from Kiosk software, software assurance/maintenance and subscription to TIPS Cloud, the Kiosk Administration Portal. Dynatouch will provide hardware support which consists of Component repair/replacement, onsite hardware maintenance support, depot hardware maintenance support and proactive remote monitoring services.
3. Services Summary: Dynatouch will provide the following:
A. Phone Support and Software Assurance:
•Live Help Desk Support for Kiosk Software
- Unlimited help desk support Mondays-Fridays (excluding major holidays),7am-5pm U.S. Eastern Time.
- Weekend or extended service coverage should be available for 1 weekend a month;
the 927th POC will provide the Reserve weekend schedule for each FY.
- Response no later than within 4 business hours upon receipt of email or voice messages.
• Software Assurance/Maintenance
- Software assurance and maintenance to be provided during the covered warranty, maintenance, or subscription periods.
- Software updates/upgrades to be provided as they are released.
•Remote Monitoring Services – Kiosk Administration Portal
- Password-protected web-based account where authorized administrators can submit problem notices, view system status, upload new attract loop graphics savers, manage authorized URLs, and view/print usage data.
- Monitor system uptime
- Monitor operating status
- Notify appropriate personnel if problems arise
B. Hardware Support:
•Component Repair/Replacement
-Includes services to repair or replace any/all kiosk components during the warranty/maintenance period.
-Costs to resolve problems of any kind, including all parts, labor and other expenses are fully covered, with the exception of damage due to improper use, vandalism or acts of nature
.•On-Site Hardware Maintenance Support -Vendor will provide on-site repair or replacement of covered components.
-On-site response within 12 business hours, 7AM to 5 PM. Eastern Standard Time, Monday through Friday, excluding major holidays.
•Professional Services -Making changes to main menu, templates and/or style sheets, as requested -Creating new screen savers, graphics, maps, html display -Integrate new Internet and/or Intranet links/buttons into the display content -Other services, as needed
4. Work Schedule: Dynatouch will provide unlimited help desk support Monday through Fridays (excluding holidays), 7am-5pm Eastern time. Weekend extended service will be required 1 weekend month to match the 927 ARW Reserve weekend schedule (provided by the unit each FY). Software assurance/ maintenance will be provided through the maintenance period and upgrades to be provided as released. Component repair/replacement will be replaced as needed throughout the maintenance period. Onsite hardware maintenance support will be provided within 12 hours, 7am – 5pm, Eastern time, Monday – Friday.
Professional services will be provided as needed.
5. Place of Performance: MacDill AFB, Fl, building 296, 8126 Hangar Loop Drive, MacDill
AFB, Fl 33604
File details come from the government source that posted it. Updated .