Statement of Work 48 100 CES Monaco Windows 11 Upgrade.pdf

STATEMENT OF WORK

(SOW)

Windows 10 to Windows 11 Upgrade and System Modernization at

RAF Lakenheath and RAF Mildenhall

August 1, 2025

1.0 BACKGROUND

The 48th Civil Engineering Squadron (48 CES) at RAF Lakenheath and the 100th Civil Engineering Squadron (100 CES) at RAF Mildenhall require an upgrade of their IT infrastructure from Windows 10 to Windows 11. This upgrade is mission-critical to maintain operational readiness, enhance cybersecurity posture, mitigate emerging cyber threats, and ensure uninterrupted support of Department of the Air Force (DAF) missions.

With Microsoft™ ending technical support and security updates for Windows 10 on October 14, 2025, and the Department of Defense (DoD) mandating migration to Windows 11 under the DAF365 Microsoft Enterprise Service Agreement, this transition is imperative. The upgrade will mitigate security vulnerabilities, ensure ongoing technical support, and align with DoD cybersecurity protocols.

The contractor shall decommission all Windows 10-based systems within its supported environments and facilitate the system upgrade and standardization across both RAF Lakenheath and RAF Mildenhall, enhancing system integrity and operational resilience.

2.0 SCOPE

This contract covers the upgrade and replacement of IT infrastructure systems at RAF Lakenheath, RAF Feltwell, and RAF Mildenhall to Windows 11, including associated hardware and software modernization.

The contractor will collaborate closely with base personnel to ensure seamless implementation and will execute all tasks outlined herein.

Included:

All designated server and client CPUs supporting the D-21 and RDC systems.

Transfer of all applicable software licenses.

Installation of associated peripherals such as monitors, KVM extenders, and UPS units.

Excluded:

Systems not based on Windows 10 or unrelated IT infrastructure outside of the D-21 and dispatch environments.

Third-party software licenses outside of those explicitly listed.

3.0 OBJECTIVES

The contractor shall achieve the following grouped objectives:

Hardware Upgrades

Upgrade all designated server and client CPUs to Windows 11-compatible hardware across RAF Lakenheath, RAF Feltwell, and RAF Mildenhall.

Replace associated peripherals including monitors, KVM extenders, and UPS units.

Software Upgrades and Licensing

Transfer existing software licenses and configure all systems with the current D-21 database.

Upgrade all systems to D-21 V2 Next Gen software.

Apply DISA STIGs and provide RMF Ready scan results.

Compliance and Security

Decommission all legacy Windows 10-based hardware in compliance with DoD cybersecurity requirements.

Ensure all upgrades meet DoD cybersecurity policies, including Risk Management Framework requirements.

Training and Documentation

Provide operator and administrator training on upgraded systems.

Deliver full documentation, including system drawings, configuration records, and training verification.

4.0 TASKS

The contractor shall perform the following tasks, grouped by location:

General Tasks (All Sites)

Perform complete backup of system databases and reports prior to upgrades.

Verify network connectivity at all installation locations before and after upgrades.

Validate system performance post-installation against agreed acceptance criteria.

Provide up to four (4) hours of on-site D-21 operator training during system initialization.

Notify the client promptly of any additional work or time requirements beyond the scope, requiring formal change order approval and potentially incurring additional costs.

Deliver all standard closeout documentation including system drawings, as-built forms, configuration records, and summary reports.

RAF Lakenheath / RAF Feltwell:

ECC/BDOC (Bldg 1243):

Replace server CPU (S1) with rack-mount hardware, transfer licenses, configure with D-21 database, and upgrade software.

Install three widescreen monitors, single and dual KVM extenders, and a desktop UPS.

Replace client CPU (CS) with tower hardware; perform software upgrade, license transfer, DISA STIG compliance, and decommission old CPU.

Replace rack components including one KVM drawer, extender rack tray, UPS, and battery pack.

Fire Station #1 (Bldg 1200):

Replace server CPU (S3) and multiple client CPUs (EMC1, EMC2, EMC3) with rack-mount hardware; perform upgrades, transfers, and decommissioning.

Install widescreen monitors, KVM extenders, desktop UPS units, and upgrade RDC systems with new CPUs and monitors.

EOC Command (Bldg 1084):

Replace client CPUs (EMC4 and C6) with rack and tower hardware; transfer licenses, upgrade software, apply DISA STIGs, and decommission legacy CPUs.

Install necessary peripherals.

Fire Station #2 (Bldg 1511) and Fire Station #3 (Feltwell, Bldg 22):

Upgrade RDC systems to RDC III.

Install large screen monitors and wall-mounted UPS units.

RAF Mildenhall:

Server CPU Replacement at Dispatch Bldg 669:

Install replacement server CPU (CPU S2), transfer licenses, upgrade software, apply DISA STIGs, provide RMF Ready scans, and decommission existing CPU.

Install supporting rack components: KVM drawer, extender rack tray, UPS, and battery pack.

Client CPU Replacements at Dispatch Bldg 669:

Replace two client CPUs (EMC7 & EMC8) with rack-mount hardware; transfer licenses, upgrade software, provide RMF scans, and decommission legacy CPUs.

Install widescreen monitors, KVM extenders, and desktop UPS units.

Server CPU Replacement at EOC Alt Dispatch Bldg 680:

Replace tower server CPU (CPU S4) with keyboard and mouse; transfer licenses, upgrade software, apply STIGs, provide scans, and decommission old CPU.

Install widescreen monitors and desktop UPS.

Client CPU Replacement at EOC Alt Dispatch Bldg 680:

Replace client CPU (EMC9) with tower hardware; transfer licenses, upgrade software, provide scans, and decommission legacy CPU.

Install widescreen monitors and desktop UPS.

Client CPU Replacement and Relocation at Command Post Bldg 591:

Replace and relocate client CPU (C11); transfer licenses, upgrade software, apply STIGs, provide scans, and decommission old CPU.

Install widescreen monitor, single KVM extender, desktop UPS, and bench stock desktop microphone (plus spare mic for Supervisor Greenwood).

5.0 DELIVERY AND MILESTONES

The contractor shall complete all equipment delivery, installation, and system validation services within 360 calendar days from the date of contract award.

Milestones:

Project Kickoff and Planning: Within 30 days of contract award.

Completion of RAF Lakenheath and RAF Feltwell upgrades: Within 180 days.

Completion of RAF Mildenhall upgrades: Within 300 days.

Final documentation and training delivery: Within 360 days.

Upon project completion, the contractor shall submit all required closeout documentation, including system drawings, configuration records, operator training verification, and system acceptance reports for government approval including the approval of the Dispatch Center leads/NCOIC’s of each installation (RAF Mildenhall and RAF Lakenheath).

6.0 WARRANTY

The contractor shall provide a one-year limited warranty for all new equipment furnished under this contract, covering defects in materials or workmanship for:

Twelve (12) months from the date of delivery to the government, or Fourteen (14) months from the date of shipment by the contractor, whichever occurs first.

Warranty Support:

Administered through the contractor’s Product Support Group (PSG), serving as the first point of contact.

PSG technicians shall be available 24/7 to respond to warranty support requests.

Warranty includes hardware defects; software issues related to installation shall be supported per software vendor agreements.

Detailed warranty terms, including service limitations and return procedures, will be provided in the product installation, operation, and maintenance manuals.

7.0 TRAINING

The contractor shall provide comprehensive on-site Operator and Administrator training, conducted by certified system experts following system initialization and validation.

Training will include:

Navigation of the system’s user interface.

Interpretation of system status and display information.

Appropriate response procedures to alarms and alert conditions.

Up to four (4) hours of training will be provided during installation as part of the base contract. Training materials, including manuals and quick-reference guides, shall be provided to all trainees for reference after completion.

8.0 SECURITY REQUIREMENTS

All work shall comply fully with applicable DoD cybersecurity policies, including implementation of DISA STIGs, RMF requirements, and all base security protocols.

Operational Security (OPSEC):

Contractor personnel must familiarize themselves with the installation’s Critical Information and Indicators List (CIIL) and OPSEC policies, which will be provided by the Contracting Officer upon request.

Safety Compliance:

The contractor shall report any incidents involving government property damage or injury occurring on-site immediately to the Contracting Officer (within 24 hours). The government will coordinate with Safety Offices as necessary.

Access to DoD Installations:

Access is restricted to personnel with valid installation passes. The government will provide necessary forms post-contract award.

The contractor must submit personnel access requests no later than 30 days prior to need.

Contractor personnel and vehicles are subject to searches.

The contractor is responsible for collecting and returning passes upon employee separation or contract completion.

The government reserves the right to deny or revoke access at any time.

9.0 PLACE OF PERFORMANCE

RAF Lakenheath

Brandon, Suffolk, United Kingdom

IP27 9PN

RAF Feltwell Thetford, Norfolk, United Kingdom

IP26 4HL

RAF Mildenhall Mildenhall, Suffolk, United Kingdom

IP28 8NG

Hours of Operation: Monday – Friday: 08:00 – 16:00 hours.

Federal Holidays Observed:

Holiday Date New Year’s Day 1 January 2026

Martin Luther King Day 19 January 2026 Washington’s Birthday 16 February 2026

Memorial Day 25 May 2026 Juneteenth Day 19 June 2026

Independence Day 4 July 2026 Labor Day 1 September 2025

Columbus Day 13 October 2025 Veteran’s Day 11 November 2025

Thanksgiving Day 27 November 2025 Christmas Day 25 December 2025

If a holiday falls on a service day, services must be rescheduled within 2 days or by mutual agreement.

10.0 Acceptance of works

The Installation Fire Chief of RAF Mildenhall and RAF Lakenheath and their representatives have the right to refuse the work and make corrections if the product is not up to standards.