ST133018RP0058.pdf

RFQ IFB RFP

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODEFACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATE . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

17a CONTRACTOR/

OFFEROR.

CODE

8 (A)

SIZE STANDARD:

NAICS:

% FOR:SET ASIDE:UNRESTRICTED OR

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

10. THIS ACQUISITION IS

EDWOSB

SMALL BUSINESS PROGRAM

STANDARD FORM 1449 (REV. 2/2012) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

SCHEDULE Continued

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Clean Controlled Environment for the Daniel K. Inouye

Regional Center (IRC), located in Honolulu, HI

Period of Performance: 06/01/2018 to 05/31/2019

12.00 MO

OPT

0002 Interior Hardware Cleaning

Period of Performance: 06/01/2018 to 05/31/2019

0.00 EA

OPT

0003 Option Year 1

Clean Controlled Environment for the Daniel K. Inouye Regional Center (IRC), located in Honolulu, HI

Period of Performance: 06/01/2019 to 05/31/2020

0.00 EA

OPT

0004 Option Year 1

Interior Hardware Cleaning

Period of Performance: 06/01/2019 to 05/31/2020

0.00 EA

OPT

0005 Option Year 2

Clean Controlled Environment for the Daniel K. Inouye Regional Center (IRC), located in Honolulu, HI

Period of Performance: 06/01/2020 to 05/31/2021

0.00 EA

OPT

0006 Option Year 2

Interior Hardware Cleaning

Period of Performance: 06/01/2020 to 05/31/2021

0.00 EA

OPT

0007 Option Year 3

Clean Controlled Environment for the Daniel K. Inouye Regional Center (IRC), located in Honolulu, HI

Period of Performance: 06/01/2021 to 05/31/2022

0.00 EA

OPT

0008 Option Year 3

Interior Hardware Cleaning

Period of Performance: 06/01/2021 to 05/31/2022

0.00 EA

OPT

0009 Option Year 4

Clean Controlled Environment for the Daniel K. Inouye Regional Center (IRC), located in Honolulu, HI

Period of Performance: 06/01/2022 to 05/31/2023

0.00 EA

OPT

0010 Option Year 4

Interior Hardware Cleaning

Period of Performance: 06/01/2022 to 05/31/2023

0.00 EA

PAGE 3 OF 71 ST133018RP0058

Table of Contents

Attachment 1

Attachment 2

Attachment 3

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CLAUSES

PART 2 – STATEMENT OF WORK

I. BACKGROUND

A. Scope of work

The Contractor shall provide personnel, supplies, equipment, tools, materials, supervision, transportation, and other items and services necessary to provide two (2) scheduled computer room cleanings of the exterior hardware, tops of floor, and under-floor plenum of:

one (1) data center, one (1) main distribution frame (MDF), two (2) intermediate distribution frame (IDF), 13 Telecommunication Rooms, one (1) Exhibit Server Room, and one (1) Security Storage

The heating, ventilation, and air conditioning (HVAC) system shall be routinely inspected for cleanliness by visual mean at two (2) year intervals following contract award with the exception that the cafeteria ductwork shall be inspected annually. The information technology (IT) total area including space occupied by IT and telecommunication equipment is approximately 6,100 square feet in the Main Facility, 630 square feet, in Building 130, and 90 square feet in Building

184. The HVAC ductwork total area is approximately 14,485 square feet in the Main Facility on three levels and the rooftop shelters, 7,520 in Building 130, 3,000 square feet in Building 166, and 2,260 square feet in Building 184.

cleaning of the overhead (interstitial zone) for all 19 spaces cleaning of the cable, pipe, and box surfaces cleaning the eight computer room air conditioning (CRAC) units in the data center

B. Location

Services to be provided at location:

National Oceanic and Atmospheric Administration Daniel K. Inouye Regional Center (IRC) 1845 Wasp Boulevard Honolulu, Hawai`i 96818

II. REQUIREMENTS

A. Services Required

All work shall be accomplished taking special consideration of the data processing environment. The Contractor shall be aware that all work takes place in and around, extremely expensive and critical computer equipment. The facility will be in use during execution of cleaning and inspecting. The computer hardware and air conditioning

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equipment will be continuously running during the performance of the cleaning and cleanliness inspection services. The contractor must employ cleaning techniques that do not disturb or disrupt the ongoing operations of the installed computer and air conditioning equipment.

The level of cleanliness shall be as specified herein. The MDFs, IDFs, server rooms, and local access network (LAN) rooms equipped with Raised Access Flooring shall comply with protocol according to International Electrotechnical Commission (IEC) standard RP- 0018 and International Standards Organization 14644-1 class 8. This work shall reduce the dust count to approximately 3,5020,000 particles (maximum) at 0.5 microns per cubic meter

The Assessment, Cleaning and Restoration (ARC) of HVAC Systems shall comply with ACR 2006 published by the National Air Duct Cleaners Association (NADCA).

Cleaning is to include an environmental report based on the ISO 14644-8 standard typical of data processing facilities, and ACR 2006 for ductwork.

Air quality testing results shall be provided by the Contractor prior to and at the completion of the cleaning to include, but is not limited to:

Particle counts and condition of computer room and sub floor Plenum Proper cleaning techniques Visible inspection of equipment and above floor surface Concrete sub floor deck seal inspection Certificate of clean environment Recommendations and conclusions

Air testing equipment shall be provided by the Contractor and it must be of industry approved standard and have been certified as calibrated within six (6) months of the test.

Contractor shall provide proof of calibration.

B. Exterior Hardware Cleaning

The Contractor shall decontaminate the information technology (IT) equipment using techniques to remove dirt, dust and other contaminants that guard against damage or disruption to operations.

No spraying of any liquid near equipment is permitted.

The Contractor shall vacuum using an Ultra Low Penetration Air (ULPA) 3 stage filtration vacuum capable of filtering 99.999% of all particulate down to 0.12 microns to remove the smallest of micro-particles from the exterior surfaces of system cabinets, racks, and stand-alone equipment, including floor surfaces, furniture, e.g. tables, storage cabinets, monitors, and bases of cabinets and racks.

PAGE 6 OF 71 ST133018RP0058

When using wipes, the wipes shall be an environmentally friendly zero-residue static-dissipative cleaner for hard surfaces time tested for use on the materials used in the manufacture of modern technical equipment.

Vacuum intake and exhaust vents on hardware devices with High Efficiency Particulate Air (HEPA)/Ultra Low Particular Air (ULPA) Clean Room Vacuum (CRV).

All Material Safety Data Sheets (MSDS) have the required anti-static ion base according to class 100,000 standards.

HEPA/ULPA CRV and/or hand wipe all cabling and racking including tape media rack with "anti static solution."

C. Interior Hardware Cleaning (OPTIONAL)

The contractor shall vacuum using an ULPA 3 stage filtration vacuum capable of filtering 99.999% of all particulate down to 0.12 microns to remove the smallest of micro-particles from the interior surfaces of system cabinets, racks, and stand-alone equipment, including side panels, mounting rails, inside of door frames, etc.

D Tops of Floor

The Contractor shall safely remove dust and dirt from all types of tile and concrete floor surfaces.

The floor, including accessible areas beneath hardware devices, shall be HEPA vacuumed thoroughly before beginning any mopping. The HEPA filtered vacuum shall be certified to 0.3 microns.

The floor shall be cleaned using a data center and floor manufacturer approved heavy-duty static control detergent concentrate for cleaning access flooring panel surfaces in critical environments.

Perforated floor tiles will be shaken and hand wiped with microfiber towels.

Floor surfaces will be safely damp mopped, being careful not to allow water to leak into the under-floor and cables, as many times as needed to remove residual contaminants.

The Contractor shall use extreme care with any liquid to avoid activating the under-floor moisture sensors. Any liquid used shall be kept at a bare minimum.

E Under-Floor Plenum Cleaning

The Contractor is required to clean under the raised floor using ULPA vacuum cleaners and dust attractive cloths.

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The work include systematically lifting all accessible tiles not under permanent mounted equipment and vacuum the under floor area including the underside of the floor panels, stringers, and pedestal heads.

The under floor area shall be cleaned in order to meet ISO standard 14644, class 8.

The raised floor tiles shall be removed and replaced in incremental sections at one time to ensure stability of room temperature, hardware units are safely supported, and the best access to the space under the floor will be achieved with minimum disruption.

All floor surfaces including accessible areas beneath cables, pipe and boxes will be ULPA vacuumed.

Movement of any installed equipment is not permitted. The floor panels should be removed with an approved floor panel lifting device. The approved lifting devices is as follows: Suction Cup Lifters. Note: The use of screwdrivers, pliers, or other objects to pry and lift panels is prohibited.

F. Supply, Return, and Outside Air Ducts

The follow on HVAC system cleanliness inspection, at two-year intervals, shall include a determination of the level of mold contamination (Condition 1, 2 or 3) and other biological activity following ACR 2006.

The Contractor shall routinely inspect the HVAC supply and return ductwork for cleanliness by visual means following the minimum intervals recommended in ACR 2006.

The supply duct cleanliness inspection shall consider a representative portion of supply system components including, but not limited to, supply ducts. controls, mixing/control boxes, and other internal components.

The return duct cleanliness inspection shall consider a representative portion of return system components including, but not limited to, return ducts, dampers, return plenums, make-up air plenums and grilles.

The supply, return, and outside air ducts shall be cleaned when the HVAC Cleanliness Inspection confirms HVAC system contamination. The Contractor shall insure components to be cleaned by using machinery/devices that are designed to perform cleaning services without damaging HVAC system.

Inlet air devices shall be cleaned as part of the overall HVAC system(s) in buildings.

Environmental engineering controls shall be used to assure worker safety and health, and to prevent cross contamination. The effectiveness of environmental engineering controls may be demonstrated through the use of monitoring devices such as laser particle

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counters, digital pressure differential manometers, and other analytical or measuring devices.

The Contractor shall provide visual proof either record on tape or video camera to show the condition of the ducts before and after cleaning. The same process for mold remediation to be applied when warranted. The Contractor shall show and/or provide data only to Contracting Officer.

The Contractor shall remove and re-install systems dampers, diffusers, grilles, louvers, and vents back in their original position as part of the duct cleaning process.

The Contractor shall not reposition any dampers, diffusers, vents, grills, and louvers air flow mechanism from its original position during re-installation..

The Contractor shall provide an environmental report for the computer room cleanings which will include information such as air-borne particle readings, temperature, humidity, air leaks, future contamination issues, and any problems encountered during the cleaning process. Psychometric readings taken will be benchmarked to ISO 14644 class 8 standard for data center operation.

G. Cleanup

The Contractor shall keep the worksite cleaned by insuring all debris and equipment be removed from the jobsite daily.

Walls, baseboards, ceilings, and other surfaces shall be free of splashes and markings from the equipment and materials used. After services are completed, the Contractor shall ensure that all waste or unused materials are removed from the area and building, and any items moved during the inspection/cleaning process be replaced in their original location. The Contractor shall replace an y tile or material damaged during the inspection/cleaning process at no additional cost to the Government.

Any pathway used during the process of inspecting and cleaning shall be left in a clean state. All areas within the pathway shall be cleaned, dried, and left free of dirt and grime

H. Furnished by the Government

The Government shall provide the following items:

Electrical power - Sufficient 110v outlets for the Contractor to operate equipment to conduct the inspection/cleaning.

Hot and cold water - A janitor's closet with water source is located in each building.

I. Furnished by the Contractor

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The Contractor shall ensure all workers must be qualified to perform computer room cleaning, HVAC cleanliness inspection, and duct cleaning by providing Contracting Officer Representative (COR) all worker's certificates and/or qualifications for approval prior to service or work performed.

The Contractor shall utilize personnel with documented Data Center Cleaning, HVAC cleanliness inspection, and duct cleaning background experience of a minimal of 12 months. No day laborers shall be used.

The Contractor shall furnish all equipment necessary for the performance of the work.

Such equipment shall be of the size and type customarily used in work of this type, and shall have been approved by the COR prior to the first scheduled inspection and/or cleaning. All equipment shall be Occupational Safety and Health Administration (OSHA) certified and meet all OSHA requirements.

All vacuum equipment shall utilize anti-static tools to avoid electrostatic discharge.

All equipment shall be fully grounded, and shall be equipped with three prong-molded plugs, and shall only be plugged into receptacles specifically identified for use by the cleaning crew. No equipment shall be plugged into receptacles which are an integral part of any computer or pieces of electrical equipment. Any receptacle or receptacle plate damaged by improper use shall be repaired or replaced at the expense of the Contractor.

The Contractor shall furnish all supplies necessary for the performance of this contract.

All materials furnished shall be available for inspection and approval by the COR.

Any supplies or materials which the COR determines is unsuitable for cleaning or harmful will be replaced with acceptable material by the Contractor.

All materials used shall be of the anti-static and non-flaking type. Cleaners shall not contain ammonia or dangerous solvents.

J. Phase-In Period

The period of time between the contract award and the start date will constitute the phase-in period. During the phase-in period, the Contractor shall prepare to assume full responsibility by the end of the phase-in period.

K. Phase-Out Plan

The Contractor shall establish and implement plans for an orderly phase out of operations at the completion of this contract. The Contractor's phase-out procedures shall not disrupt or inversely impact the day-to-day conduct of NOAA business. The Contractor shall develop a phase-out plan to affect a smooth and orderly transfer of contract responsibilities in the vent of transition to a succeeding contract. The phase-out plan should be approved in writing by the COR, and shall be provided no later than 30 days after contract award.

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The plan shall at a minimum address the following:

Removal of contractor property.

Clean up of Contractor work areas.

Any other actions required to ensure continuity of operations.

L. Unique Requirements

Office of Law Enforcement (OLE) Offices - Main Facility. HVAC duct cleanliness inspection and/or cleaning shall be performed while the offices are occupied.

LEED Green Cleaning Program at NOAA IRC. The Contractor shall take every precaution to ensure that only safe and environmentally preferable products meeting the criteria under Green Seal's Standard GS-37, for Commercial and Institutional Cleaners, and GS-40, for Floor Care Products (www.greenseal.org) are used.

M. Performance Requirements Summary (PRS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable quality levels of service required for each requirement.

The PRS and the Contractor's Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance, and the expected method of Government validation and confirmation of services provided.

These thresholds are critical to mission success.

Performance Objective

PWS

Para

Acceptable Quality Level

Remedy Method of Assessment

Exterior Hardware Cleaning

II.B Compliance with ISO 14644-8

Re-performance within two hours of notification.

Environmental Report

Tops of Floor II.D Compliance with ISO 14644-8

Re-performance within two hours of notification.

Environmental Report

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Performance Objective

PWS

Para

Acceptable Quality Level

Remedy Method of Assessment

Under-Floor Plenum Cleaning

II.E Compliance with ISO 14644-8

Re-performance within two hours of notification.

Environmental Report

Supply, Return and Outside Air Ducts

II.F Compliance with ACR 2006

Re-performance within two hours of notification.

Environmental Report

Cleanup II.G 0 defect per month

Re-performance within two hours of notification.

Periodic validation, random inspection by the COR.

Unique Requirements

II.L 0 defect per month

Re-performance within two hours of notification.

Periodic validation, random inspection by the COR.

Quality Control II.N 1 valid defect per month

Contractor shall provide a written Corrective Action Report.

Periodic validation, random inspection by the COR.

N. Quality Control Plan (QCP)

The Contractor shall establish and implement a complete Quality Control Plan (QCP) to assure the requirements of the Contract are met. The QCP is a system for identifying and correcting deficiencies in quality of services before the level of performance becomes unacceptable. The draft QCP shall be prepared by the Contractor and provided to the CO and COR as part of the bid package for review and acceptance by the Government.

The QCP is a living document and may be subject to change depending on the needs of the contract. When the QCP is revised the Contractor is required to provide an updated QCP, maintenance schedule, and listing of current employees to the CO and COR for acceptance.

The QCP shall include the following, as a minimum:

Address the areas identified in Paragraph C.20, Performance Requirements Summary.

An inspection plan or checklist tailored to the specific building(s) being inspected, cleaned, and serviced under this contract. The inspection plan or checklist shall detail

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how services at the work site shall be inspected/tested to ensure that the outcome of the work meets all quality standards set forth in the Contract and shall include, but is not limited to:

1) Date of inspection performed.

2) Location of inspection.

3) Description of findings.

4) Description of action(s) taken (if necessary)

5) Signature and date of completion

A training program to ensure that Contractor employees are capable of successfully accomplishing all work task(s) under this contract.

How Contractor shall monitor deficiencies of work output in relation to the Contractor's performance standards, methods of informing employees of deficiencies in the area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.

O. Quality Assurance

The Government will periodically evaluate the Contractor's performance in accordance to the Quality Assurance Surveillance Plan (QASP). All surveillance observations will be recorded by the Government. (Refer to Part 3)

P. Periodic Validations

This method requires the COR to employ a "spot check" style of evaluation. Periodic validations will be conducted after receipt of the environmental report.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within two (2) hours after notification.

Exceeding the performance threshold of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objectives for any two or more consecutive inspection/cleaning during the contract period shall constitute an immediate Progress Meeting with the CO and COR.

Q. Periodic Annual Progress Meetings

The CO and COR, and the Contractor shall periodically meet to discuss the Contractor's performance.

The Contractor shall take minutes at said meeting and submit the minutes to all attendees within 2 business days of the meeting. The Government will review the minutes and provide either concurrence or notate the elements that the Government does not concur with. In the event of non-concurrence, the Contractor shall review the Government’s objection and submit a statement

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of concurrence or non-concurrence. Upon receipt of the statement, the CO will provide a written final determination to all involved parties.

III. GENERAL INFORMATION

A. Security

The Contractor shall comply with all DOC, DOD/Navy, and local security requirements to obtain the base access. All fees related to base access is the responsibility of the contractor.

B. Vehicles and Passes

A base vehicle decal/pass will not be required for vehicles of NCACS participants, as the NCACS credential is used to access the base. However, if contractor personnel tries to access the base outside of the access restriction hours, entry will be denied.

Contractor vehicles are subject to search prior to entering, exiting, and while on JBPHH.

C. Traffic Laws

The Contractor and its employees shall comply with JBPHH traffic regulations.

D. Physical Security

At the end of each work period all Government facilities, equipment, and materials shall be secured.

E. Personnel

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the IRC campus in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The Government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the IRC and its population.

PART 3 – INSPECTION AND ACCEPTANCE

The procedures outlined in 52.212-4(a) apply.

CAR 1352.246-70 Place of Acceptance (Apr 2010)

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(a) The Contracting Officer or the duly authorized representative will accept supplies and services to be provided under this contract.

(b) The place of acceptance will be:

National Oceanic and Atmospheric Administration Daniel K. Inouye Regional Center (IRC) 1845 Wasp Boulevard Honolulu, Hawai`i 96818

Quality Assurance Surveillance Plan (QASP)

This Quality Assurance Surveillance Plan (QASP) has been developed for the computer room cleaning, and HVAC cleanliness inspection and supply and return ductwork service contract at the National Oceanic and Atmospheric Administration (NOAA) Daniel K. Inouye Regional Center (IRC) located in Honolulu, HI. It is designed to provide NOAA with an effective surveillance method of monitoring and evaluating the Contractor's performance under a PWS for computer room cleaning, and HVAC cleanliness inspection and supply and return ductwork services.

A. Purpose of the QASP

The QASP is intended to accomplish the following:

Identifies the performance objectives based on the PBSOW in accordance with FAR Part 46.401(a)(1).

Identifies the performance quality level standards in accordance with FAR Part 37.601(a) (2).

Describes the methods of surveillance for NOAA to identify quality levels in accordance with FAR Part 46.401(a)(2).

Establishes a method to provide feedback to the Contractor regarding quality and timeliness of the service performance.

Establishes timeframes for the communication and performance improvement if needed.

The Contractor has developed a Quality Control Plan (QCP) that establishes procedures and responsibilities for controlling the quality of work to be performed. The Contractor is responsible for the implementation of the QCP.

B. Types of Work to be Performed

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The Contractor performance in providing the following computer room cleaning, and HVAC cleanliness inspection and supply and return ductwork services shall be evaluated by the Government:

Exterior Hardware Cleaning

Tops of Floor

Under Floor Plenum Cleaning

Supply, Return, and Outside Air Ducts

Clean up

Unique Requirements

Quality Control

C. QASP Standard

Performance Objective PWS Paragraph Performance Threshold

Exterior Hardware Cleaning Contractor professionally maintains a clean room support environment of all racks, furniture, vents, cabinets, control units, overhead pipes, lighting fixtures, shelves with anti-static interference suppressed equipment and anti-static chemical using protocol according to IES standard RP-0018 and ISO Standard 14644 (industry standards).

II.B Compliance with ISO 14644-8

Tops of Floor Contractor professionally maintains a clean floor surface with HEPA/ULPA vacuum decontamination and anti-static solution using protocol according to IES standard RP-0018 and ISO Standard 14644 (industry standards).

II.D Compliance with ISO 14644-8

Under Floor Plenum Cleaning Contractor professionally maintains a clean under floor Plenum with systematic lifting of accessible tiles, HEPA/ULPA CRV (efficiency rating 99.99% at .3 microns) vacuuming of stringers and pedestals:

complete sub floor HEPA/ULPA vacuum decontamination and wiping of access floor stringers using clean anti-static solution using protocol according to IES standard RP-0018 and ISO Standard 14644 (industry standards).

I.E Compliance with ISO 14644-8

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Supply, Return, and Outside Air Ducts Contractor follows NADCA ACR 2006 for assessment, cleaning, and restoration of HVAC ductwork.

II.F Compliance with ACR 2006

Clean Up Contractor keeps the worksite cleaned by insuring all debris and equipment are removed from the jobsite daily.

II.G 0 defect per month

Unique Requirements Contractor follows NADCA ACR 2006 for assessment, cleaning, and restoration of HVAC ductwork and satisfy the unique requirement.

II.L 0 defect per month

Quality Control Quality Control procedures are implemented to ensure non-performance and continual repeat of defective services does not occur.

II.N 1 valid defect per month

Surveillance: The Government COR will receive complaints from IRC personnel and pass them to the Contractor's Quality Control Inspector (QCI) for correction. The COR will also conduct periodic inspections for quality performance.

Validated Customer Complaint (VCC). Complaints will be validated by the COR and the Supervisor as validated customer complaints when the work consists of skipped or missed tasks.

Example of customer complaints include large amounts of liquid on raised floors, mildew found on wall tile grout, torn plastic trash receptacle liner not replaced, etc.

For any deficiency noted, the COR will complete a Quality Deficiency Report and the Contractor will be notified either by telephone or email and all work must be completed by close of business same day if reported by 7:00 a.m., or before 12:00 p.m. the next business day.

Standard: Customer complaints or QA findings do not exceed the performance threshold. The COR shall notify the contracting officer, if any of the above service areas exceed the performance threshold per month.

Procedures: Any facility employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR, and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected, and advise the customer to contact the COR, if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall verbally notify the Contractor's Quality Control Inspector (QCI) to pick-up the written customer complaint. The QCI will be given two hours after verbal notification to correct the unacceptable performance. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the COR. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will

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retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the QCI, and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the COR should contact the Contracting officer for appropriate action.

PART 4 –Performance/Work Hours

A. Place of Performance

Performance will take place at the following location:

National Oceanic and Atmospheric Administration Daniel K. Inouye Regional Center (IRC) 1845 Wasp Boulevard Honolulu, Hawai`i 96818

B. Period of Performance

CAR 1352.270-70 Period of performance (Apr 2010)

(a) The base period of performance of this contract is from 6/1/2018 through 5/31/2019 months.

If an option is exercised, the period of performance shall be extended through the end of that option period. Individual periods of performance are identified on the OF347.

(b) The option periods that may be exercised are as follows:

Period Start date End date

Option I 06/01/2019 05/31/2020

Option II 06/01/2020 05/31/2021

Option III 06/01/2021 05/31/2022

Option IV 06/01/2022 05/31/2023

(c) The notice requirements for unilateral exercise of option periods are set out in FAR 52.217–9.

C. Work Hours

The IRC hours of operation are 5:00 AM to 5:00 PM. The Contractor may find it necessary to deviate from the normal IRC hours of operations to ensure timely completion of work under this SOW at no additional cost to the Government.

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Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

Except for designated around-the-clock or emergency operations, contractor personnel will not be able to perform on-site under this contract with NOAA on holidays set forth in Part 6. The Contractor will not charge any holiday as a direct charge to the contract. In the event Contractor personnel work during a holiday observed by the Contractor other than those above, no form of holiday or other premium compensation will be reimbursed as either a direct or indirect cost.

In the event NOAA grants administrative leave to its Government employees at the site, the Contractor shall work with the COR to determine whether performance shall still occur in these instances.

Overtime is not authorized.

D. Monitoring Performance and Results

Performance monitoring and review shall be monitored in accordance with the QASP outlined in Part 3.

PART 5 – Contract Administration Data

a. The following personnel will represent the Government for the purpose of this call order:

Contracting Officer

Tania Gates 1325 East West Highway, #11121 Silver Spring, MD 20910 Tania.Gates@noaa.gov Tel: (301) 628-0024

CAR 1352.201-70 Contracting Officer's Authority

The Contracting Officer is the only person authorized to make or approve any changes in any of the requirements of this contract, and, notwithstanding any provisions contained elsewhere in this contract, the said authority remains solely in the Contracting Officer. In the event the contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract terms and conditions, including price.

CAR 1352.201-72 Contracting Officer's Representative (COR) (Apr 2010)

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(a) Refer to Appointment Memorandum is hereby designated as the Contracting Officer's Representative (COR). The COR may be changed at any time by the Government without prior notice to the contractor by a unilateral modification to the contract. The COR is located at:

Honolulu, HI

(b) The responsibilities and limitations of the COR are as follows:

(1) The COR is responsible for the technical aspects of the contract and serves as technical liaison with the contractor. The COR is also responsible for the final inspection and acceptance of all deliverables and such other responsibilities as may be specified in the contract.

(2) The COR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, terms or conditions. Any contractor request for changes shall be referred to the Contracting Officer directly or through the COR. No such changes shall be made without the express written prior authorization of the Contracting Officer. The Contracting Officer may designate assistant or alternate COR(s) to act for the COR by naming such assistant/alternate(s) in writing and transmitting a copy of such designation to the contractor.

b. NAM 1330-52.242.70 Submittal of Invoices

The Contractor shall prepare and submit an invoice to the COR for approval [with a copy to the contracting officer for information]. All invoices shall be submitted by the 10th day of the subsequent month.

To constitute a proper invoice, the contractor’s invoice shall be prepared in accordance with, and contain all elements specified in, the paragraph titled, “Contractor’s Invoice,” of the applicable prompt payment provision of the contract (e.g., FAR 52.232-25, Prompt Payment; FAR 52.232- 26, Prompt Payment for Fixed-Price Architect Engineer Contracts; or FAR 52.232-27, Prompt Payment for Construction Contracts). For contracts and orders for commercial items and services, paragraph (g) of FAR 52.212-4, titled, “Invoices,” applies.

If the invoice does not comply with the applicable prompt payment provision of the contract, the COR will return it to the contractor within seven days after the date the designated office received the invoice along with a statement as to the reasons why it is not a proper invoice.

PART 6 – Special Contract Requirements

a. Government Holidays

Workplace is not available on the Government Holidays stated below, or as prescribed by an Executive Order (EO) or OPM.gov due to inclement weather.

January (New Year’s Day) January (Martin Luther King Day)

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February (President’s Day) May (Memorial Day) July (Independence Day) September (Labor Day) October (Columbus Day) November (Veterans Day) November (Thanksgiving) December (Christmas Day)

When any such day falls on a Saturday, the preceding Friday is observed. When any such day falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not be cause for an extension to the delivery schedule or period of performance or adjustment to the price, estimated cost, or fees, if any, except as set forth in the contract.

Except for designated around-the-clock or emergency operations, contractor personnel will not be able to perform on-site under this contract on holidays set forth above. The Contractor will not charge any holiday as a direct charge to the contract. In the event Contractor personnel work during a holiday observed by the Contractor other than those above, no form of holiday or other premium compensation will be reimbursed as either a direct or indirect cost.

b. Notice Of Participation of Non-Government Personnel

The Contractor is advised that the Government may utilize the outside Contractors and/or Consultants listed below to assist in the administration of this contract. These Contractors/Consultants will have access to any and all information submitted by contractor and will be subject to the restrictions contained in CAR Clauses 1352.209-71 Limitation of Future Contracting, 1352.209-72 Restrictions Against Disclosure, 1352.209-74 Organizational Conflict of Interest and FAR Clause 52.203-16 Preventing Personal Conflicts of Interest. The companies/organizations employing the subject Contractors/Consultants are also required to comply with these same confidentiality restrictions. All federal and non-federal personnel supporting the government in the administration of this contract will have executed Non- Disclosure Agreements.

a. Veterans Management Systems, Inc.

b. IM Solutions

c. A-Frame, LLC

PART 7 – Clauses

FAR 52.252-2 Clauses Incorporated by Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://farsite.hill.af.mil/vfcara.htm or http://farsite.hill.af.mil/vffara.htm

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http://farsite.hill.af.mil/vffara.htm http://farsite.hill.af.mil/vfcara.htm

CAR Clause Description Date 1352.237-71 Security Processing Requirements – Low Risk Contracts April 2010

FAR Clause Description Date 52.203-17 Contractor Employee Whistleblower Rights and

Requirement to Inform Employees of Whistleblower Rights Apr 2014

52.212-4 Contract Terms and Conditions – Commercial Items Jan 2017

Federal Acquisition Regulation (FAR) Clauses in Full Text

52.212-5 -- Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (Jan 2018)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(3) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77, 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the contracting officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

X (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub L. 111-5) (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009).

___ (4) 52.204-10, Reporting Executive compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

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___ (5) [Reserved]

___ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

___ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Oct 2015) (31 U.S.C. 6101 note).

___ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

___ (10) [Reserved]

___ (11) (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

___ (ii) Alternate I (Nov 2011) of 52.219-3.

___ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

___ (ii) Alternate I (Jan 2011) of 52.219-4.

___ (13) [Reserved]

X (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

___ (ii) Alternate I (Nov 2011).

___ (iii) Alternate II (Nov 2011).

___ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

___ (ii) Alternate I (Oct 1995) of 52.219-7.

___ (iii) Alternate II (Mar 2004) of 52.219-7.

___ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)).

___ (17) (i) 52.219-9, Small Business Subcontracting Plan (Jan 2017) (15 U.S.C. 637 (d)(4)).

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___ (ii) Alternate I (Nov 2016) of 52.219-9.

___ (iii) Alternate II (Nov 2016) of 52.219-9.

___ (iv) Alternate III (Nov 2016) of 52.219-9.

___ (v) Alternate IV (Nov 2016) of 52.219-9.

___ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

___ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

___ (20) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4) (F)(i)).

___ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657f).

___ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C.

632(a)(2)).

___ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

X (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

X (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

___ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2018) (E.O.

13126).

X (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

___ (28) 52.222-26, Equal Opportunity (Sep 2016) (E.O. 11246).

___ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

___ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

___ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

___ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

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___ (33) (i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

___ (ii) Alternate I (Mar 2015) of 52.222-50, (22 U.S.C. chapter 78 and E.O. 13627).

___ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

___ (35) (i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA- Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

___ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

___ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O.13693).

___ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

___ (38) (i) 52.223-13, Acquisition of EPEAT® -Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514

___ (ii) Alternate I (Oct 2015) of 52.223-13.

___ (39) (i) 52.223-14, Acquisition of EPEAT® -Registered Television (Jun 2014) (E.O.s 13423 and 13514).

___ (ii) Alternate I (Jun 2014) of 52.223-14.

___ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C.

8259b).

___ (41) (i) 52.223-16, Acquisition of EPEAT® -Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

___ (ii) Alternate I (Jun 2014) of 52.223-16.

X (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging while Driving (Aug 2011) (E.O. 13513).

___ (43) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

___ (44) 52.223-21, Foams (Jun 2016) (E.O. 13696).

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___ (45) (i) 52.224-3, Privacy Training (Jan 2017) (5 U.S.C. 552a).

___ (ii) Alternate I (Jan 2017) of 52.224-3.

___ (46) 52.225-1, Buy American--Supplies (May 2014) (41 U.S.C. chapter 83).

___ (47) (i) 52.225-3, Buy American--Free Trade Agreements--Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C.

4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110- 138, 112-41, 112-42, and 112-43).

___ (ii) Alternate I (May 2014) of 52.225-3.

___ (iii) Alternate II (May 2014) of 52.225-3.

___ (iv) Alternate III (May 2014) of 52.225-3.

___ (48) 52.225-5, Trade Agreements (Oct 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

___ (49) 52.225-13, Restrictions on Certain Foreign Purchases (Jun 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

___ (50) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

___ (51) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C.

5150).

___ (52) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

___ (53) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505), 10 U.S.C. 2307(f)).

___ (54) 52.232-30, Installment Payments for Commercial Items (Jan 2017) (41 U.S.C. 4505, 10 U.S.C.