SSS Cloud Phone System Upgrade_900024Q0002.pdf

Combined Synopsis/Solicitation for

Selective Service System (SSS)

1. This is a combined synopsis/solicitation for commercial items and services in accordance with the format in Subpart 12.6, and FAR Part 8, Required Source of Supplies and Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; narrative quotes are being requested and a written solicitation will not be issued. The solicitation (RFQ 900024Q0002) is being issued as a Request for Quote (RFQ). This solicitation is being conducted under FAR Part 12, Acquisition of Commercial Items and FAR Part 13, Simplified Acquisition Procedures; and supplemented with additional information/procedures herein. This solicitation document and incorporated provisions are those in effect through the Federal Acquisition Circular and its amendments issued for 2024.

2. The North American Industry Classification System (NAICS) code is 517000 - Telecommunications. Offerors must be registered in the System for Award Management (SAM) at http://www.sam.gov, to be considered for award.

3. FAR Clauses 52.212-1 through 52.212-5 apply to this procurement. For the exact text and wording of clauses and provisions please see https://www.acquisition.gov. The Government is contemplating an award of a Firm-Fixed- Price purchase order for this requirement.

4. Description of Services: The Selective Service System (SSS) seeks to procure a cloud-based phone system with Interactive Voice Response (IVR) capabilities. The SSS requires this modern cloud technology to meet Federal security and privacy protection requirements.

The enterprise phone system will support SSS operational activities across multiple geographic locations.

5. Offerors must submit representations and certifications in accordance with the provision at FAR 52.212-3 Offeror Representations and Certifications- Commercial Item, (accessible at https://www.acquisition.gov )

QUOTES SHALL INCLUDE THE FOLLOWING INFORMATION:

Guidelines and Submittal Requirements (52.212-1 ADDENDUM)

(1) Detailed price quotes using any and all discounts based on the Specifications Document at Attachment 1.

The Government is requesting a narrative plus price quotes in response to the guidelines and requirements presented. The quote shall also include a pricing summary (Vendors shall provide their pricing via an Excel spreadsheet.)

(2) The quote must also include the following information:

• UEI Designation

• Cage Code

• Complete Business Mailing Address

• Contact Name, Phone, and Email Address

• Discount Terms

(3) Technical Approach: The vendor shall review the specification document for this requirement at Attachment 1 and provide their business solution and approach to the Government’s requirement with particular emphasis on canvassing all the required locations per the Specifications Document at Attachment 1 (reference section 2.4).

http://www.sam.gov/ https://www.acquisition.gov/

Vendors must also submit the following:

(4) Past Performance: The vendor shall provide:

• One (1) reference of work similar in scope and size performed in the past three (3) years (as of the date of issuance of this solicitation) with current contact information to include an active contact’s name, e-mail, phone number, address, and organization to include a brief description of the work completed, and a contract # (if applicable).

(5)

Evaluation Criteria (52.212-2 ADDENDUM)

(a) Basis of Award: It is the intent of Selective Service to award a contract to the qualified vendor whose offer, conforming to the conditions and requirements of the RFQ, is determined to be the lowest and technically acceptable price to the Government.

(b) Price: Overall price will be evaluated to determine if it is fair and reasonable. All submitted quotes shall be valid for 90 days.

Evaluation Approach:

All technical narrative quotes shall be subject to evaluation by the Selective Service System technical evaluation team. The Government reserves the right to award without discussions based upon the initial evaluation of narrative quotes. The narrative quote will be evaluated strictly in accordance with its written content. Again, narrative quotes which merely restate the requirement or state that the requirement will be met, without providing supporting rationale (a narrative on the system and approach), are not sufficient. Vendors who fail to meet the minimum requirements of the solicitation will be determined ineligible for award. There will also be a demo invitation provided by the Government to qualified vendors who submit their narrative quotes to showcase their business and technical approach to the Government.

Past Performance:

The Past Performance evaluation will assess the vendor’s likelihood of success in fulfilling the requirements as indicated by the vendor’s record of past performance.

Per the submittal requirements the Vendor should provide:

• One (1) reference of work similar in scope and size performed in the past three (3) years (as of the date of issuance of this solicitation) with current contact information to include an active contact’s name, e-mail, phone number, address, and organization to include a brief description of the work completed, and a contract # (if applicable).

Past performance evaluation may be based on the contracting officer’s knowledge of and previous experience with the requirement being acquired, including, but not limited to: Customer surveys, past performance references provided by the vendor; Contractor Performance Assessment Reporting System (CPARS) at http://www.cpars.gov/; or any other reasonable basis such as FAPIIS reports.

The Government will conduct a performance assessment based on the quality, relevancy and how recent the vendor’s past performance was as these factors relate to the probability of successful accomplishment of the required effort. The Government also may consider any additional past performance information that is reasonably available. Vendors are reminded that while the Government may elect to consider data obtained from other sources, the burden of providing thorough and complete performance information rests with the vendor. The Government will review aspects of price, schedule, and performance. Areas to be evaluated may include but are not limited to quality of product or service, timeliness of performance or adherence to delivery schedules, controlling project prices, and/or effectiveness in program management. In the case of a vendor http://www.cpars.gov/%3B without a record of relevant past performance or for whom information on past performance is not available, that vendor shall not be evaluated favorably or unfavorably on Past Performance (i.e., a neutral rating will be assigned).

Selective Service reserves the right to accept or reject any or all quotes at its sole discretion.

Acceptance, rejection, or award can occur without discussion based solely on the initial quotes.

Therefore, initial quotes and terms should be complete, clear, and accurate.

(6) Price

(a) Submit pricing for all Line-Item Numbers per the tables below for the requirement. Vendors shall provide an Excel spreadsheet based on the Contract Line-Item Number (CLIN) structure below.

(b) A written notice of award or acceptance of an offer, furnished to the successful vendor within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

PRICING TEMPLATE (To be filled out by vendors and submitted by vendors with an Excel spreadsheet)

BASE PERIOD:

FFP CLINs CLINS Description QTY Unit Total FFP

Phase-In

All work, including but not limited to, all labor, materials, tools, and supervision necessary to perform the Specifications Document requirements at Attachment 1.

1 $

0002 Implementation & Warranty All work, including but not limited to, all labor, materials, tools, and supervision necessary to perform the requirements in the SOW at Attachment 1.

1 $

0003 Technical Maintenance & Support 1 $ 0004 Training 1 $

SUB-

TOTAL

OPTION PERIOD 1:

FFP CLINs CLINS Description QTY Unit Total FFP

1003 Technical Maintenance & Support 1 $ 1004 Training 1 $

SUB-

TOTAL

OPTION PERIOD 2:

FFP CLINs CLINS Description QTY Unit Total FFP

1003 Technical Maintenance & Support 1 $ 1004 Training 1 $

SUB-

TOTAL

OPTION PERIOD 3:

FFP CLINs CLINS Description QTY Unit Total FFP

1003 Technical Maintenance & Support 1 $ 1004 Training 1 $

SUB-

OPTION PERIOD 4:

FFP CLINs CLINS Description QTY Unit Total FFP

1003 Technical Maintenance & Support 1 $ 1004 Training 1 $

SUB-

TOTAL AMOUNT FOR ALL CLINs $

(7) NOTICE: All vendors shall be actively registered in the System for Award Management (SAM) to be considered for award. Visit www.sam.gov for additional information. Failure to submit all the information requested by this Request for Quote may result in the quote being eliminated from consideration for award.

(7.1) Questions from vendors will be accepted by email submission to the Contracting Officer listed in Item 7, below no later than 5:00 PM EST on Thursday, August 8, 2024.

(7.2) Narrative quotes are due on Monday, August 19, 2024, 3:00 PM Eastern Standard Time (EST) to the Contracting Officer, Georgette.Hendricksen@sss.gov . Vendors who fail to complete and submit the requirement above may be considered non-responsive and therefore not eligible for award.

NOTE: The email submissions cannot exceed 35MB. It is the Vendor’s responsibility to follow up with the Contracting Officer/Contract Specialist after submitting questions and narrative quotes to ensure and confirm receipt.

The Selective Service System (SSS) has a size limitation of 35MB for each email to an SSS addressee. Electronic files shall be clearly labeled and compatible with Windows

10, Microsoft Office 2013, and Adobe Acrobat DC.

FAR CLAUSES IN REFERENCE

52.204-7 System for Award Management OCT 2018

52-204-13 System for Award Management Maintenance OCT 2018 52.204-19 Incorporation by Reference of Representations and DEC 2014

Certifications.

52.204-20 Predecessor of Offeror AUG 2020

52.212-1 Instructions to Offerors--Commercial Products and NOV 2021 Commercial Services

52.212-2

52.212-4

Evaluation-Commercial Products and Commercial Services

Contract Terms and Conditions--Commercial Products and Commercial Services

NOV 2021

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business NOV 2021

Subcontractors

52.233-4 Applicable Law for Breach of Contract Claim OCT 2004

52.242-13 Bankruptcy JUL 1994

52.233-2 Service of Protest SEP 2006 http://www.sam.gov/ mailto:Georgette.Hendricksen@sss.gov

CLAUSES INCORPORATED BY FULL TEXT

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND

VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services-

- Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products and Commercial Services. The Offeror shall not complete the representation in paragraph (d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the provision at 52.204-26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.

(a) Definitions. As used in this provision-

Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements, reasonable inquiry, roaming, and substantial or essential component has the meanings provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal

2020, from entering a contract or extending or renewing a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a federal contract. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services."

(d) Representations. The Offeror represents that--

(1) It [] will, [X] will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section; and

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that--

It [] does, [X] does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services.

The Offeror shall provide the additional disclosure information required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.

(e) Disclosures.

(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known).

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable);

or

(B) If not associated with maintenance, the Product Service Code (PSC) of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(2) Disclosure for the representation in paragraph (d)(2) of this provision. If the Offeror has responded "does" in the representation in paragraph (d)(2) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known).

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable);

or

(B) If not associated with maintenance, the PSC of the service being provided, and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(End of provision)

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

(a) Definitions. As used in this clause--

Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).

Covered foreign country means The People's Republic of China. Covered telecommunications equipment or services means--

(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities).

(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities).

(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or

(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country. Critical technology means—

(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations.

(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of Federal Regulations, and controlled--

(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology;

or

(ii) For reasons relating to regional stability or surreptitious listening.

(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities).

(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal Regulations (relating to export and import of nuclear equipment and material).

(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code, or part 73 of title 42 of such Code; or

(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export Control Reform Act of 2018 (50 U.S.C. 4817).

Interconnection arrangements mean arrangements governing the physical connection of two or more networks to allow the use of another's network to hand off traffic where it is ultimately delivered (e.g., connection of a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources.

Reasonable inquiry means an inquiry designed to uncover any information in the entity's possession about the identity of the producer or provider of covered telecommunications equipment or services used by the entity that excludes the need to include an internal or third-party audit.

Roaming means cellular communications services (e.g., voice, video, data) received from a visited network when unable to connect to the facilities of the home network either because signal coverage is too weak or because traffic is too high.

Substantial or essential component means any component necessary for the proper function or performance of a piece of equipment, system, or service.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal

2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. The Contractor is prohibited from providing to the Government any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at paragraph

(c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described in FAR 4.2104.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract, or extending or renewing a contract, with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at paragraph (c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described in FAR 4.2104.

This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a federal contract.

(c) Exceptions. This clause does not prohibit contractors from providing--

(1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(d) Reporting requirement.

(1) In the event the Contractor identifies covered telecommunications equipment or services used as a substantial or essential component of any system, or as critical technology as part of any system, during contract performance, or the Contractor is notified of such by a subcontractor at any tier or by any other source, the Contractor shall report the information in paragraph (d)(2) of this clause to the Contracting Officer, unless elsewhere in this contract are established procedures for reporting the information; in the case of the Department of Defense, the Contractor shall report to the website at https://dibnet.dod.mil. For indefinite delivery contracts, the Contractor shall report to the Contracting Officer for the indefinite delivery contract and the Contracting Officer(s) for any affected order or, in the case of the Department of Defense, identify both the indefinite delivery contract and any affected orders in the report provided at https://dibnet.dod.mil.

(2) The Contractor shall report the following information pursuant to paragraph (d)(1) of this clause:

(i) Within one business day from the date of such identification or notification: The contract number; the order number(s), if applicable; supplier name; supplier unique entity identifier (if known); supplier Commercial and Government Entity (CAGE) code (if known); brand; model number (original equipment manufacturer number, manufacturer part number, or wholesaler number); item description; and any readily available information about mitigation actions undertaken or recommended.

(ii) Within 10 business days of submitting the information in paragraph (d)(2)(i) of this clause:

Any further available information about mitigation actions undertaken or recommended. In addition, the Contractor shall describe the efforts it undertook to prevent use or submission of covered telecommunications equipment or services, and any additional efforts that will be incorporated to prevent future use or submission of covered telecommunications equipment or services.

(e) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph (e) and excluding paragraph (b)(2), in all subcontracts and other contractual instruments, including subcontracts for the acquisition of commercial products or commercial services.

(End of clause)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION

2018- O0021) (NOV 2021)

(a) Comptroller General Examination of Record. The Contractor shall comply with the provisions. of this paragraph

(b) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records— Negotiation.

• The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

• The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

• As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(b)(1) Notwithstanding the requirements of any other clauses of this contract, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (b) (1) in a subcontract for commercial products or commercial services. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

• 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

• 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

• 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (NOV 2021) (Section 1634 of Pub. L.

115-91).

• 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

• 52.219-8, Utilization of Small Business Concerns (OCT 2018) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

• 52.222-21, Prohibition of Segregated Facilities (APR 2015).

• 52.222-26, Equal Opportunity (SEP 2016) (E.O. 11246).

• 52.222-35, Equal Opportunity for Veterans (OCT 2015) (38 U.S.C. 4212).

• 52.222-36, Equal Opportunity for Workers with Disabilities (JUL 2014) (29 U.S.C. 793).

• 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212).

• 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222- 40.

• 52.222-41, Service Contract Labor Standards (AUG 2018) (41 U.S.C. chapter 67).

(xiii)(A) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

(B) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

(xiv) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (MAY 2014) (41 U.S.C. chapter 67).

(xv) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services- Requirements (MAY 2014) (41 U.S.C. chapter 67).

(xvi) 52.222-54, Employment Eligibility Verification (NOV 2021) (E.O. 12989).

(xvii) 52.222-55, Minimum Wages Under Executive Order 13658 (NOV 2020).

(xviii) 52.222-62 Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

(xix)(A) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

(B) Alternate I (JAN 2017) of 52.224-3.

(xx) 52.225-26, Contractors Performing Private Security Functions Outside the United States (OCT 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

(xxi) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (MAY 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xxii) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (NOV 2021) (46 U.S.C. 55305 and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(1) While not required, the contractor may include in its subcontracts for commercial products and commercial services a minimal number of additional clauses necessary to satisfy its contractual obligations.

52.252-2 CLAUSES INCORPORATED BY REFEENCE (FEB 1998)

Th.is contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://www.acquisition.gov

52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (APR 1984)

(a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter I) clause with an authorized deviation is indicated by the addition of"(DEVIATION)" after the date of the clause.

SELECTIVE SERVICE SYSTEM INVOICING AND PAYMENT INSTRUCTIONS

o Invoice submission is required within thirty (30) days of transaction or event completion.

Delayed invoice submission by the vendor will not constitute “non-payment” or “account delinquency” on behalf of Selective Service System and will not permit the vendor to withhold, interrupt, or permanently suspend service to any Selective Service System office.

o Invoices must be submitted via the U.S. Department of the Treasury’s Invoice Processing Platform (IPP). A proper invoice submission includes all required fields being completed in IPP as well as a PDF of the invoice being attached. Invoices submitted to SSS in any other manner will be rejected. (Note: there will be a few vendors that require an exception – contact the Contracting Officer if this is applicable to you.)

o Invoice submission to IPP may be made on the first day of the stated Period of Performance or once an item has shipped. Invoices submitted prior to the first day of the Period of Performance or prior to an item’s shipping date will be rejected.

o Invoices will be paid per the terms of the Prompt Payment Act.

o All details entered in IPP must match the details listed on the invoice PFD, including but not limited to:

o Purchase Order Number o Invoice Number o Invoice Date or Time Period of Performance Covered o Item Price o Item Quantity o All charges entered into IPP must be billed to the appropriate Contract Line-Item number (CLIN).

o Invoice PDF must include the following details:

o Description, quantity, unit of measure, unit price and extended price of supplies delivered, or services performed.

o Vendor Contract Information o Company Name o Company Address o Point of Contact Name and Email Address o Unique Entity Identifier (UEI) o Taxpayer Identification Number (TIN/EIN) o If there is a discrepancy between banking information in SAM.gov and banking information that has been supplied to SSS via the Oracle Supplier Form, an SSS representative will reach out to the vendor Point of Contact to revise the discrepancy. Any discrepancies not resolved within five (5) business days after initial contact by an SSS representative will cause the invoice to be rejected. The invoice may then be resubmitted once the discrepancy has been corrected.

--End of Invoicing Instructions--

ATTACHMENT 1

SELECTIVE SERVICE SYSTEM (SSS) SPECIFICATIONS

DOCUMENT

System Requirements Policy and Plans Branch

Cloud Phone System Upgrade

Project

July 29, 2024

Table of Contents Section 1 Purpose

Section 2 General System Requirements

2.1Major System Capabilities

2.2Major System Conditions

2.3System Interfaces

2.4System User Characteristics

Section 3 Policy and Regulation Requirements

3.1Policy Requirements

Section 4 Security Requirements

Section 5 Training Requirements

Section 6 Initial Capacity Requirements

Section 7 Initial System Architecture

Section 8System Acceptance Criteria

Section 9Current System Analysis

Section 10 Glossary

Section 1 Purpose

The Selective Service System (SSS) mission is to register men and maintain a system that, when authorized by the President and Congress, rapidly provides personnel in a fair and equitable manner while managing an alternative service program for conscientious objectors. The agency registers approximately 2 million men annually. The SSS has approximately 120 full-time employees to support its National Headquarters, three regional headquarters, and our Data Management Center. The agency also has up to 56 state directors, and part-time employees representing the 50 states, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, the District of Columbia, and New York City. A complete list of locations can be found at https://www.sss.gov/about/agency-structure/. The SSS is seeking to procure a cloud-based phone system with Interactive Voice Response (IVR) capabilities. The SSS requires this modern cloud technology to meet Federal security and privacy protection requirements. The enterprise phone system will support SSS operational activities across multiple geographic locations (SEE SECTION 2.4 BELOW).

Section 2 General System Requirements

2.1 Major System Capabilities

Specify the major system capabilities in terms of availability, target deployment environment(s), device accessibility, and/or technical capability.

• System must be available on the Internet.

• The system must be available 24 hours per day.

• System must be accessible by mobile devices.

• System must have uptime 99.99% high availability and disaster recovery.

• System must be Federal Risk and Authorization Management Program (FedRamp) Moderate compliant solution with robust security features, including encryption, authentication, and access control.

• System must have ability to support call center general functions.

• System must support Bring Your Own Carrier (BYOC) Cloud.

• The system must have telephone tree capability.

• The system must have nationwide phone number capability.

• The system must offer projections for future capacity needs.

• The system must have intelligent routing capabilities for all media types (bots, chat, Dialer, eFax, email, SMS, voice) with an intuitive, integrated agent interface.

• System must have advanced call routing and forwarding options, such as Automatic Call Distribution (ACD), skill-based routing, and queue management.

2.2 Major System Conditions

Specify major system assumptions and/or constraints (aka conditions). The conditions may limit the options available to the designer/developer. For example:

• System must have Interactive intelligence response system Natural Language Processing (NLP).

• System must support multilingual interface options.

https://www.sss.gov/about/agency-structure/

• The system must have call recording and monitoring capability.

• System must have call reporting analytics reporting metrics & dashboard capability required.

• System must have supervisor call shadowing.

• System must have ability to interface with existing systems.

• System must have capability to email voicemail transcription.

• The system must have the ability to make voice and video calls from a Teams chat, soft phone, or the Public Switched Telephone Network (PSTN).

• System must have Resource Center Updates capability.

• System must be a continuous delivery model platform.

2.3 System Interfaces

Describe the dependency and relationship requirements of the system to other enterprise/external systems. Include any interface to a future system or one under development.

For clarity, a graphical representation of the interfaces should be used when appropriate.

• The system must interface with Microsoft Office 365 (M365), Microsoft Exchange, and the Registration, Compliance and Verification (RCV) System.

2.4 System User Characteristics

Identify each type of user of the system by function, location, and type of device. Specify the number of users in each group and the nature of their use of the system.

Genesys Platform Users

• National Headquarters is in Arlington, VA with approximately 120 full-time employees.

• Region 1 is in North Chicago, IL with approximately 9 full-time employees, 18 State Directors, and

60 Reserve Service Members (RSM).

• DMC is in North Chicago, IL with approximately 51 full-time employees.

Local Military Phone System Users

• Region 2 is located on Dobbins Air Reserve Base in Marietta, GA with approximately 13 full-time employees, 15 State Directors, and 31 RSM.

• Region 3 is located on Buckley Space Force Base in Aurora, CO with approximately 15 full-time employees, 23 State Directors, and 65 RSM.

Section 3 Policy and Regulation Requirements Specify relevant applicable laws, regulations, policies, and standards that will affect the operation and performance of the system, as well as any relevant external regulatory requirements, or constraints imposed by normal business practices.

3.1 Policy Requirements

• Federal Continuity Directive 1 (FCD 1): Federal Executive Branch National Continuity Program and Requirements

• Federal Risk and Authorization Management Program (FedRamp) Authorization Act of 2021

• Federal Information Security Management Act of 2002 (FISMA)

Section 4 Security Requirements

• Continuity of Operations (COOP)

• FedRamp

• General Data Protection Regulation (GDPR)

Section 5 Training Requirements Develop Cloud Based Phone System training material for Agents, Administrators, End Users, and Supervisors.

Train the Trainer Sessions:

• Agent Training

• Supervisor / Administrator Training

• End User Training

Section 6 Initial Capacity Requirements

Specify the initial capacity requirements for the system. An initial estimation can be established using current data amounts, planned number of users, and estimated number of transactions.

• System must be accessible to total users - >100 - <300.

• The system must support ~900,000 customer service calls per year.

• Emergency plans for peak capacity loads.

Section 7 Initial System Architecture

Specify the data platform, hardware, software, programming languages, tools and operating system requirements for the application or project.

• The system must integrate with Microsoft Office 365 (M365) and Microsoft Exchange.

Section 8 System Acceptance Criteria

Specify the general system acceptance criteria specified and agreed upon by the project sponsor and key stakeholders that will be used to accept the product. For example:

• User Acceptance Testing (UAT) must be completed upon system implementation.

• Approved Authority To Operate (ATO) for new Cloud Based Phone System must be completed upon system implementation.

• All Train the Trainer sessions must be completed upon system implementation.

• Deliver Standard Operating Procedures (SOP) and Design Documentation: Cloud Based

Phone System Playbook, Call Flows, Prompt Lists in hard copy and electronic format upon completion of system implementation.

Section 9 Current System Analysis If a current system exists, perform analysis on the system and describe how the current system is used by the business. Specify data conversion requirements, relevant data flows, system interfaces to existing systems, reporting capability, etc.

• The new cloud-based phone system must run in parallel with the current Genesys Platform system upon completion of system implementation.

Section 10 Glossary

Define all terms and acronyms required to properly interpret the requirements contained within this document.

ACD – Automatic Call Distribution ATO – Authority To Operate BYOC – Bring Your Own Carrier COOP – Continuity of Operations DMC – Data Management Center FCD 1 – Federal Continuity Directive 1 FedRamp – Federal Risk and Authorization Management Program FISMA – Federal Information Security Management Act of 2002 GDPR – General Data Protection Regulation IVR – Interactive Voice Response M365 – Microsoft Office 365 NLP – Natural Language Processing RSM – Reserve Service Members PSTN – Public Switched Telephone Network SSS – Selective Service System UAT – User Acceptance Testing