Q_A_900024Q0002AUG24.pdf

Questions for RFP: Selective Service System Cloud Based Phone Refresh Project - 900024Q0002 Question # Question Response 1 What is the intended contract vehicle(s) for the opportunity? Firm-fixed-price.

2 What is the anticipated budget for the project? Undetermined.

3 What are the maximum anticipated capacity needs required for rapidly scaling? 30 call center users and 270 general users.

4 Do you require a workforce management system native to the solution? Yes 5 What existing systems are the solution expected to interface with? Internal System Of Records (SOR) 6 Are APIs available for systems required for the solution to interface with? No APIs.

What functionality is required to be accessible by mobile devices?

Undefined. A capability to exist to forward calls from land lines to mobile phones.

8 How is the system anticipated to interface with the RCV System? Through a web service.

9 Do all employees, within all 3 regions require individual access to the system at the same time? Yes.

10 How many users are anticipated to be using the system at a given time? 30 call center users and 270 general users.

Is “End User Training” specific to all employees other than Agents, Supervisors, and Administrators?

Or is there another definition?

Agents, Supervisors, and Administrators for the call center; and general user training.

Is there a defined method of delivery for the training requirements (i.e., in person, online private group, online public group, etc.)?

Undefined.

13 What is the anticipated timeframe for beginning implementation? Sep-2024 14 What is the required “go-live” for delivery of a production environment? May-2025

15 What existing media types does the current system integrate with? This data point is not available for determination.

16 For the purposes of quoting, what media types need to be available immediately? This data point is not available for determination.

2.1 Will the system telephone tree be designed by SSS or is the design the responsibility of the vendor? We have a baseline design.

2.2 What systems are required to interface with? Internal System Of Records (SOR) and integration with Microsoft Office 365 (M365).

19 2.2 Please describe the self-service options required in the IVR.

This data point is not available for determination.

2.2 To estimate call recording storage requirements: please provide the average talk time and provide the call recording retention period.

This data point is not available for determination.

21 Pricing Template: Please provide the start and end dates and/or the time period for the FFP CLINs SEP 25, 2024 to SEP 24, 2025 Base Year

Questions for SSS with Government Responses - Cloud Phone Refresh Requirement

• 22. What is the intended contract vehicle(s) for the opportunity? Firm-fixed-price.

• 23. What is the anticipated budget for the project? Undetermined.

• 24. What are the maximum anticipated capacity needs required for rapidly scaling? 30 call center users and 270 general users.

• 25. Do you require a workforce management system native to the solution? Yes.

• 26. What existing systems are the solution expected to interface with? Internal System Of

Records (SOR)

• 27. Are APIs available for systems required for the solution to interface with? No APIs.

• 28. What functionality is required to be accessible by mobile devices? Undefined. A capability to exist to forward calls from land lines to mobile phones.

• 29. How is the system anticipated to interface with the RCV System? Through a web service.

• 30. Do all employees, within all 3 regions require individual access to the system at the same time? Yes.

• 31. How many users are anticipated to be using the system at a given time? 30 call center users and 270 general users.

• 32. Is “End User Training” specific to all employees other.than Agents, Supervisors, and

Administrators? Or is there another definition? Agents, Supervisors, and Administrators for the call center; and general user training.

• 33. Is there a defined method of delivery for the training requirements (i.e., in person, online private group, online public group, etc.)? Undefined.

• 34. What is the anticipated timeframe for beginning implementation? September 2024

• 35. What is the required “go-live” for delivery of a production environment? May 2025

• 36. What existing media types does the current system integrate with? This data point is not available for determination.

• 37. For the purposes of quoting, what media types need to be available immediately? This data point is not available for determination.

Selective Service System (SSS) RFP - Q&A NUMBERS CONTINUATION

# RFP Section QUESTIONS ANSWERS

38 Phone Licensing We are counting a total of between 100 and 300 internal lines. What is the total phone license count? How many lines are for end users? How many lines are for common area devices (breakrooms, conference rooms, etc.)?

Call Center – 30 General Users – 270

39 Carrier Type Do you plan on using a Cloud native carrier or use BYOC?

BYOC. Interested in understanding more about Cloud native carrier options.

40 Porting How many total Phone DIDs are in current inventory? How will you need to port over?

All +310 phone DIDs will need to be ported over.

41 Desk phones Can you provide how many phones will be needed by user type? Common Area device (breakroom), Knowledge Worker, Receptionist, Conference Phone, Executive Phone, and WIFI enabled phones by type

10 Conference Phones, 4 Executive Phones, 2 Server Room Phones, 3 Common Area Phones

42 Phones If new phones must be purchased do you have a preference between Yealink and Poly?

Polycom

43 Internet Circuits Do you have multiple internet service providers in your data center? Do you have last mile resiliency?

One internet service provider. Yes, we have a last mile resiliency.

44 Paging What manufacturer and model of your paging system does the proposed solution need to integrate with? How many total paging systems are required?

N/A

45 ATAs How many total ATA ports are required?

Can you give a breakdown of ATA ports by location so we can properly scope the ATA models and quantities.

N/A

46 Electronic Faxing How many total Fax numbers will need to be ported to an eFax service? Do your Fax services require HIPPA compliance?

What is your total monthly outbound fax volume?

10 fax numbers will need to be ported to an eFax service.

10 monthly faxes.

47 Survivability Do you require survivability at your data center(s)? Or do you require local survivability at each location? If at each location provide the total location count.

No.

48 Contact Center:

Licensing

How many total Contact Center Agents, Supervisors and Admins are required?

20 Agents, 5 Supervisors, and 2 Admins.

49 Contact Center:

Channels

What are the Omnichannel requirements for your contact center? (i.e. Voice, Video, Chat, SMS, Email)

Voice, Chat, SMS, and Email

50 Contact Center:

LOB

How many total lines of business (LOB) are required?

We are uncertain of this total.

51 Contact Center:

Integrations How many different systems does your contact center integrate with?

Email and System of Record

52 Contact Center:

Integrations

Can you provide use cases for each unique integration?

Find the attached documentation.

53 Contact Center:

Licensing

Will you prefer Named Agent or Concurrent Licensing model?

Named Agent. We are open to a concurrent licensing model.

54 Contact Center:

DIDs

List the total number of DIDs, Virtual Numbers, and Toll-Free numbers pointed towards the Contact Center

20 DIDs, 1 Virtual Number, and 1 Toll-Free Number.

55 Contact Center:

Call Flows

List the total number of Call flows for Voice Channel. Each main number or numbers pointed to the Contact Center is considered a call flow.

See attached documentation.

56 Contact Center:

Call Flows

List the total number of Queues for Voice Channel only.

3 queues with no more than 10 needed.

57 Contact Center:

WFM

Do you require any Workforce Management (WFM)? If so how many agents/supervisors are required?

20 Agents, 5 Supervisors, and 2 Admins.

58 Contact Center:

QM

Do you require any Quality Management (QM)? If so how many agents/supervisors are required?

20 Agents, 5 Supervisors, and 2 Admins.

59 MS Integrations Specifically what MS integrations are SSS looking to have supported.. SSO, SCIM provisioning, Zoom app for Teams, Calendar?

SSO, Teams, Outlook, and Calendar.

60 M365 Which M365 Gov Cloud Community is SSS leveraging? (GCC, GCC High, GCC DoD)

GCC

61 Virtual Agent Do you require any self-service virtual agent chatbot?

Yes

62 Implementation Do you require onsite services (Boots on the Ground) for hardware setup, ATA, desk phones? If so, do you have potential number of phones and hardware to be deploy with onsite technicians to help ensure accurate pricing?

We don’t expect a need for Boots on the Ground or any on-prem installations. Open for advisement. Please include your technical solution and recommendations in your submittal requirements.

63 Implementation What is the potential timeframe to start the implementation and when would you potentially like to see be finished?

September 2024 – May 2025

64 Continuity Plan Can SSS define these policies of FCD 1 (3.1) and COOP (4.1) in regard to the solution requirements so we can see how we adhere? That is, other than general redundancy to meet up-time requirements (data center and/or on-prem survivability), how should we respond to these policy components?

Open for vendor advisement.

65 Hardware Do you want headsets quoted? If so how many wireless and how many wired?

N/A

AMENDMENT 2

Q66. Will you publish the questions and answers from other vendors?

A66. All questions received from vendors in response to this requirement will be answered by the Government and posted on SAM.gov as an amendment to the solicitation.

Q67 Can you further define your faxing requirements?

A67. The cloud phone system should allow the ability to send and receive electronic faxes via email and/or a web portal.

Q68. Can you please further define what integration requirements you will need with MS Teams? (Directory Syncing, status presence, etc.)

A68. Integration with MS Teams should allow directory syncing, status presence, screen sharing, calling an external number from MS Teams softphone; and desktop screen sharing with internal and external users.

Q69. Can you please further define what integration requirements you will need with Mi-crosoft Office 365?

A69. Allow the ability to send/receive electronic voicemail through email.

Q70. For section 2.4 - Genesys Platform Users, is the total number of Agent licenses you will need 258? If not, can you please define how many agent licenses you will need? Do all these agents need to have voice and digital capabilities? If no, can you please elaborate on the number of agents that will need voice vs. voice + digital capabilities.

A70. We need 20 Agent, 5 Supervisor, and 2 Admin licenses. They will need voice and digi-tal capabilities. We are seeking to enable the enterprise to have the MS Teams soft phone capabilities.

Q71. For section 2.4 - Local Military Phone System Users, do we need to include any li-censing for these users?

A71. Local military phone system users that are located on military bases need to be in-cluded in the total licensing numbers.

Q72. How many inbound call flows will be required?

A72. The call center receives large volume of phone calls each day. Most of the calls are answered by the IVR. The call center receives upwards of a million inbound calls a year.

Q73. How many queues will be required?

A73. No more than 10 queues will be required. We will need the capability to expand the number of available queues during a national emergency.

Q74. Do we have Avg Calls and Avg Call lengths?

A74 If we take a call center as a major driver, the average Talk time is below 5 minutes, and Daily calls (made and received, including IVR) is 3000 calls.

Page #1 - Legend

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Incoming Call NxxNxxXXXX

Inbound Interaction

Call, e-mail, chat, fax, etc.

Menu

Prompt with options

Prompt

Pre-recorded message

Text-to-speech

Text message played as audio

Hold Audio 30 seconds

Audio source or WAV file name

Hold Audio

Hold music or audio source

Schedule

Routing based on date/time

Decision

Decision

Logic-based routing

Data Access Data Source Information

Data Access

Database, web service, CIC table, etc.

Note

Comments related to the call flow

Complete Process Complete

Disconnect, external transfer, etc.

A On-Page Reference

Jump to a location on the same page

Page Off-Page Reference

Jump to a location on a different page

Note

ACD Queue Skills, Priority, etc.

ACD Configuration

Skills, Priority, etc. assigned to interaction

File Name Info, actions, etc.

File Access

File read/write operations

Input

DTMF Digits, speech recognition, recorded audio, etc.

Pre-defined Process

Send e-mail, etc.

Prompt Name script

TTS

script

Selection

Select between multiple items

Pre-defined Process Info

Prompt Name script

1 – Name

2 – Name

3 – Name

Timeout (5 sec, repeat 3x)

Option 1

Option 2

Option 3

S e le c ti o n

Schedule

Open

Closed

Holiday

Unplanned

Prompt Name script

Data collected (filter/limits)

Timeout (5 sec, repeat 3x)

REFERENCE Q&A #55 -

Call Flows

Page #2 - Verification

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Incoming Call 888.655.1825 847.688.6888 847.688.3118

847.688.4158 (QA)

Set Attribute Custom_CallType = Verification

SSSVerifyLanguageMenu.wav You have reached the Selective Service System. If you are calling from a touch tone phone, press 1. Usted se ha comunicado con el "Sistema del Servicio Selectivo". Si usted está llamando desde un teléfono de tonos oprima el 2.

1 – English

2 – Spanish

Timeout (5 sec, repeat 2x)

SSSVerifyMainMenu.wav To verify registration for men born in 1960 or later, obtain proof of registration, or to change an address, press 1. To inquire about Selective Service correspondence you received, press 2. If you are age 26 or older, and did not register, press 3. For general information about Selective Service, press 4. For registration information about men born before 1960, press 5.

1 – Verify Registration

2 – Verify Correspondence

3 – Verification Over Age 26

Timeout (5 sec, repeat 1x)

5 – Verification Prior Record

4 – Verification General Info

Spanish Para verificar el registro de los hombres nacidos en 1960 o después, obtener prueba de registro o para cambiar de dirección, oprima el 1. Para preguntas acerca de alguna correspondencia del Servicio Selectivo que usted ha recibido, oprima el 2. Si usted tiene 26 años de edad o mas, y no se registró, oprima el 3. Para información general sobre el Servicio Selectivo oprima el 4.

Para información de registros de hombres nacidos antes del 1960, oprima el 5.

Pg #3 - Verify Registration

Pg #8 - Verify

- 1st Party

Result Set Language en-US

Set Language es-MX

Pg #4 - Verification

Corresponde nce

Pg #4 - Verification

Corresponde nce

Pg #5 - Verification

Over Age 26

Pg #5 - Verification

Over Age 26

SSSVerifyPriorMessage1.wav <See Additional Messages>

Spanish <See Additional Messages>

A

A

Pg #6 - Verification

General Information

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

B B

Pg #14 - Queue LogicOpen? Yes

DisconnectNo

Pg #15 - Region 1 &

DMC

Numbers

Pg #3 - Verify Registration

Page #3 - Verify Registration

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #2 - Verification

SSSVerifyRegMenu.wav To inquire about someone else s record, press 1. To inquire about your own record, press 2. To return to the main menu, press *.

1 – Someone else s record

2 – Your record

Timeout (5 sec, repeat 1x)

Spanish Para preguntar acerca del archivo de otra persona, oprima el 1. Para preguntar acerca de su archivo, oprima el 2. Para volver al menu principal oprima el asterisco.

Pg #7 - Verify

- 1st Party

Pg #9 - Verify

- 3rd Party

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

Pg #14 - Queue LogicOpen? Yes

DisconnectNo

* – Main Menu

Pg #2 - Verification

Page #4 - Verification Correspondence

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #2 - Verification

SSSVerifyCorMenu.wav If you received mail identifying you as someone who possibly did not register, press 1. If you received other correspondence, press 2. To return to the main menu, press star.

1 – Not Registered

2 – Other

* – Main Menu

Timeout (5 sec, repeat 1x)

Spanish Si usted recibió correspondencia que lo identifica como una persona que posiblemente no se ha registrado, oprima el 1. Si usted recibió otra correspondencia, oprima el 2.

Para volver al menu principal oprima el asterisco.

SSSVerifyCorNoRegMenu.wav If you have already registered, press 1.

To learn how to register, press 2. To hear more about Selective Service, press 3. To return to the previous menu, press 9. To return to the main menu, press star.

1 – Already Registered

2 – How to Register

* – Main Menu

Timeout (5 sec, repeat 1x)

Spanish Si usted ya se ha registrado, oprima el

1. Para instrucciones de como registrarse, oprima el 2. Para escuchar más información acerca del "Servicio Selectivo", oprima el 3. Para volver al menú anterior, oprima el 9. Para volver al menu principal oprima el asterisco.

Pg #2 - Verification

3 – About Selective Service

9 – Previous Menu

SSSVerifyCorOtherMenu.wav If you have already registered, press 1.

If you received more than 1 reminder card, press 2. For information on how to register with Selective Service, press

3. To return to the previous menu, press 9. To return to the main menu, press star.

1 – Already Registered

2 – Multiple Reminders

* – Main Menu

Timeout (5 sec, repeat 1x)

Spanish Si usted ya se ha registrado, oprima el

1. Si usted recibió más de una tarjeta recordatoria, oprima el 2. Para la información sobre como registrarse con el "Servicio Selectivo", oprima el 3.

Para volver al menú anterior, oprima el

9. Para volver al menu principal oprima el asterisco.

3 – How to Register

9 – Previous Menu

A

B

B

B

SSSVerifyCorMessage1.wav <See Additional Messages>

B

A

A

Spanish <See Additional Messages>

SSSVerifyCorMessage2.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyCorMessage3.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyCorMessage4.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyCorMessage5.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyCorMessage6.wav <See Additional Messages>

Spanish <See Additional Messages>

1 – Repeat

9 – Previous Menu

* – Main Menu

Timeout (5 sec, repeat 1x)

0 – Representative (Open)

A

B

Repeat Message

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

C

C

C

C

C

Pg #14 - Queue LogicOpen? Yes

DisconnectNo

Schedule

Open

Closed

Holiday

Unplanned

SSSInfoOptionsMenu_open.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_closed.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_holiday.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_unplanned.wav <See Additional Message>

Spanish <See Additional Message>

Page #5 - Verification Over Age 26

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #2 - Verification

SSSVerifyOver26Menu.wav According to law, a man must register with selective service within 30 days of his 18th birthday. Selective service will accept late registrations, but not after a man has reached age 26. If you are being denied a right, benefit, or privilege, and this is the first time you are calling selective service on this matter, press 1. If you have questions about your previous inquiry, or are waiting for correspondence from selective service, press 2. To return to the main menu, press star.

1 – First Time Caller

2 – Repeat Caller

* – Main Menu

Timeout (5 sec, repeat 1x)

Spanish De acuerdo a la ley, un hombre debe de registrarse con el "Servicio Selectivo" dentro de 30 dias de haber cumplido 18 años de edad. El "Servicio Selectivo" aceptará registros tardíos no mas tarde del dia en que cumpla los 26 años de edad. Si se le está negando algún derecho, beneficio o privilegio y es la primera vez que está llamando al "Servicio Selectivo" sobre este asunto, Oprima el 1. Si usted tiene preguntas acerca de su solicitud anterior o si usted está esperando correspondencia del "Servicio Selectivo", oprima el 2. Para volver al menu principal oprima el asterisco.

SSSVerifyOver26Message1.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyOver26Message2.wav <See Additional Messages>

Spanish <See Additional Messages>

Pg #2 - Verification

A

B

Repeat Message

B

B

A

Verification Skills: Research Assistant, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Research Assistant, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

C

C

C

Pg #14 - Queue Logic

Schedule

Open

Closed

Holiday

Unplanned

Open?

DisconnectNo

Yes

1 – Repeat

9 – Previous Menu

* – Main Menu

Timeout (5 sec, repeat 1x)

0 – Representative (Open)

SSSInfoOptionsMenu_open.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_closed.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_holiday.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_unplanned.wav <See Additional Message>

Spanish <See Additional Message>

SSSVerifyOver26SILWait.wav <See Additional Messages>

<See Additional Messages>

Page #6 - Verification General Information

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

SSSVerifyGenInfoMenu.wav To hear more about selective service, press 1. For information on who must register, press 2. For information on where or how to register, press 3. For information on induction, press 4. To return to the main menu, press star.

1 – SSS Information

2 – Who Must Register

* – Main Menu

Timeout (5 sec, repeat 1x)

Spanish Para escuchar más información acerca del "Servicio Selectivo", oprima el 1. Para información sobre quien se debe de registrar, oprima el 2. Para información sobre donde y como se debe de registrar, oprima el 3. Para información sobre inducción, oprima el 4. Para volver al menu principal oprima el asterisco.

Pg #2 - Verification

1 – Repeat

9 – Previous Menu

* – Main Menu

Timeout (5 sec, repeat 1x)

0 – Representative (Open)

A

B

Repeat Message

B

B

A

3 – How to Register

4 – Induction Information

SSSVerifyGenInfoMessage1.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyGenInfoMessage2.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyGenInfoMessage3.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSVerifyGenInfoMessage4.wav <See Additional Messages>

Spanish <See Additional Messages>

Pg #2 - Verification

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

C

C

C

Pg #14 - Queue Logic

Schedule

Open

Closed

Holiday

Unplanned

SSSInfoOptionsMenu_open.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_closed.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_holiday.wav <See Additional Message>

Spanish <See Additional Message>

SSSInfoOptionsMenu_unplanned.wav <See Additional Message>

Spanish <See Additional Message>

Open?

DisconnectNo

Yes

Page #7 - Verify - 1st Party

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #3 - Verify Registration

SSSEnterSSA1st.wav Enter your 9-digit social security number.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese los nueve digitos del número de seguro social seguido por el signo de números.

SSSEnterDOB1st.wav Enter your 8-digit date of birth.

Use 2 digits for the month, 2 digits for the day, and 4 digits for the year. If a single digit, precede it with a zero.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese la fecha de nacimiento seguido por el signo de números.

Use dos dígitos para el mes; dos digitos para el día y cuatro dígitos para el año. Si en la fecha contiene un solo dígito;

reemplázelo con un cero.

Formatted display attributes for

SSA, SSN,

PIN, & DOB

Validate SSA 9-digits entered

Valid?

Yes

SSSInvalidEntry.wav Invalid entry.

No

Spanish Entrada inválida.

Validate DOB 01-12 for month

01-31 for day 4 digits for year

1st 2 digits of year are 19 or 20

Valid?

SSSInvalidEntry.wav Invalid entry.

Spanish Entrada inválida.

No

SOAP Request Verification

<See Verification Notes>

Yes

Pg #8 - Verify

- 1st Party

Result

Pg #8 - Verify

- 1st Party

Result

Success? Yes

SSSTechnicalFailure.wav We are currently experiencing technical difficulties.

No

Spanish Actualmente estamos presentando dificultades técnicas.

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

A

Pg #14 - Queue Logic

A

A A

Open?

Page #8 - Verify - 1st Party Result

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #7 - Verify

- 1st Party

0 = Single Match

1 or 2 = Inactive & Multiple Match

4 = Not Found

R e s u lt

C o d e

SSSSSN1st.wav Your Selective Service Number is...

Spanish Su número de "Servicio Selectivo" es...

Play Number

<SSN>

SSSRegDate.wav The date of registration was...

Spanish La fecha de registro fué...

Play Date <Date>

SSSSSN1stb.wav Again, your Selective Service Number is...

Spanish Repito, su número de "Servicio Selectivo" es...

Play Number

<SSN>

SSSSSNNoMatchSSA.wav We are unable to identify a record for Social Security Number... Play Number

<SSN>

SSSSSNNoMatchDOB.wav and date of birth...

Play Date <Date>

SSSSSNMenu1st_open.wav <See Additional Messages>

1 – Search Again

* – Main Menu

0 – Representative (Open)

Timeout (5 sec, repeat 1x)

Spanish <See Additional Messages>

Pg #7 - Verify

- 1st Party

Pg #2 - VerificationA

A

Spanish No podemos identificar un archivo relaccionado a este número se Seguro Social...

Spanish y fecha de nacimiento...

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

B

Pg #14 - Queue Logic

B

Open?

DisconnectNo

Yes

SSSSSNOnline.wav If you need a printed copy of your Selective Service Number, visit our website at www.sss.gov and click the Check Registration button. To change your address, click the Change of Information button.

Spanish Si usted necesita evidencia de su número de Servicio Selectivo, visite nuestra página de internet www.sss.gov y oprima el botón que indica Check Registration.

Para cambiar su dirección oprima el botón que indica "Change of Information".

Schedule

Open

Closed

Holiday

Unplanned

SSSSSNMenu1st_closed.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSSSNMenu1st_holiday.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSSSNMenu1st_unplanned.wav <See Additional Messages>

Page #9 - Verify - 3rd Party

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

SSSEnterSSA3rd.wav Enter the 9-digit social security number.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese los nueve digitos del número de seguro social seguido por el signo de números.

SSSEnterDOB3rd.wav Enter the 8-digit date of birth. Use 2 digits for the month, 2 digits for the day, and 4 digits for the year.

If a single digit, precede it with a zero.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese la fecha de nacimiento seguido por el signo de numeros.

Use dos dígitos para el mes; dos digitos para el día y cuatro dígitos para el año. Si la fecha contiene un solo dígito; reemplázelo con un cero.

Validate SSA 9-digits entered

Valid?

Yes

SSSInvalidEntry.wav Invalid entry.

No

Spanish Entrada inválida.

Validate DOB 01-12 for month

01-31 for day 4 digits for year

1st 2 digits of year are 19 or 20

Valid?

SSSInvalidEntry.wav Invalid entry.

Spanish Entrada inválida.

No

SOAP Request Verification <add details>

Yes

Pg #3 - Verify Registration

Pg #10 - Verify - 3rd Party Result

Pg #10 - Verify - 3rd Party Result

Success? Yes

SSSTechnicalFailure.wav We are currently experiencing technical difficulties.

No

Spanish Actualmente estamos presentando dificultades técnicas.

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

A

A

AA

Pg #14 - Queue LogicOpen?

Page #10 - Verify - 3rd Party Result

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

0 = Single Match

1 or 2 = Inactive & Multiple Match

4 = Not Found

R e s u lt

C o d e

SSSSSN3rd.wav The Selective Service Number is...

Spanish El número de "Servicio Selectivo" es...

Play Number

<SSN>

SSSRegDate.wav The date of registration was...

Spanish La fecha de registro fué...

Play Date <Date>

SSSSSN3rdb.wav Again, the Selective Service Number is...

Spanish Repito, el número de "Servicio Selectivo" es...

Play Number

<SSN>

SSSSSNNoMatchSSA.wav We are unable to identify a record for Social Security Number... Play Number

<SSN>

SSSSSNNoMatchDOB.wav and date of birth...

Play Date <Date>

Pg #2 - VerificationA

A

Spanish No podemos identificar un archivo relaccionado a este número se Seguro Social...

Spanish y fecha de nacimiento...

Pg #9 - Verify

- 3rd Party

Pg #9 - Verify

- 3rd Party

Verification Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Verification Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

B

Pg #14 - Queue Logic

B

Open?

DisconnectNo

Yes

SSSSSNMenu3rd_open.wav <See Additional Messages>

1 – Search Again

* – Main Menu

0 – Representative (Open)

Timeout (5 sec, repeat 1x)

Spanish <See Additional Messages>

Schedule

Open

Closed

Holiday

Unplanned

SSSSSNMenu3rd_closed.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSSSNMenu3rd_holiday.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSSSNMenu3rd_unplanned.wav <See Additional Messages>

Page #11 - Registration

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Incoming Call 847.688.3116

847.688.3289 (QA)

Set Attribute Custom_CallType = Registration

SSSRegLanguageMenu.wav You have reached the Selective Service System Telephone Registration line. If you are calling from a touch tone phone, press 1. Usted se ha comunicado a la linea de registraciones por teléfono del Sistema del Servicio Selectivo. Para registrarse, oprima el número 2.

1 – English

2 – Spanish

Timeout (5 sec, repeat 2x)

SSSRegPINMessage.wav You can use this system if you received a registration form with preprinted information, including a PIN. All preprinted information must be accurate.

Spanish Usted puede utilizar este sistema si recibió una forma de registro con información previamente impresa, incluyendo un número de "PIN". Toda la información previamente impresa debe de estar correcta.

SSSRegEnterPIN.wav Located near the middle of the form, enter your twelve-digit PIN.

Number entered (confirm)

Timeout (30 sec, repeat 1x)

Spanish Localizado en el medio de la forma, ingrese su número de pin de 12 digitos.

SSSEnterSSA1st.wav Enter your 9-digit social security number.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese los nueve digitos del número de seguro social seguido por el signo de números.

SSSEnterDOB1st.wav Enter your 8-digit date of birth.

Use 2 digits for the month, 2 digits for the day, and 4 digits for the year. If a single digit, precede it with a zero.

Number entered (confirm)

Timeout (20 sec, repeat 1x)

Spanish Ingrese la fecha de nacimiento seguido por el signo de números.

Use dos dígitos para el mes; dos digitos para el día y cuatro dígitos para el año. Si en la fecha contiene un solo dígito;

reemplázelo con un cero.

Validate SSA 9-digits entered

Valid? Yes

SSSInvalidEntry.wav Invalid entry.

No

Spanish Entrada inválida.

Validate DOB 01-12 for month

01-31 for day 4 digits for year

1st 2 digits of year are 19 or 20

Valid?

SSSInvalidEntry.wav Invalid entry.

Spanish Entrada inválida.

No

SOAP Request Registration

<See Registration Notes>

Yes

Success? Yes

SSSTechnicalFailure.wav We are currently experiencing technical difficulties.

No

Spanish Actualmente estamos presentando dificultades técnicas.

Pg #12 - Registration

Result

Set Language en-US

Set Language es-MX

Validate PIN 12-digits entered

Registration Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Registration Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

A

Pg #14 - Queue Logic

A

A

A

A

Open?

Page #12 - Registration Result

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #11 - Registration

0 = Success

1 = Already Registered

2 = Inactive/Multiple Records

R e s u lt

C o d e 3 = Too Young

4 = Already On File

Other

SSSRegSSN.wav Thank you for registering with Selective Service.

Your Selective Service number is... Play SSN

<SSN>

SSSRegSSNRepeat.wav Again, your Selective Service number is... Play SSN

<SSN>Spanish Gracias por registrarse con el "Servicio Selectivo".

Su número de "Servicio Selectivo" es...

Spanish Repito, el número de "Servicio Selectivo" es...

SSSRegAlreadyRegistered.wav You have already registered. Your Selective Service Number is... Play SSN

<SSN>Spanish Usted ya se ha registrado. Su número de "Servicio Selectivo" es...

SSSRegTooYoung.wav Thank you for submitting your information. By law, a man must be at least seventeen years and eleven month old before we can process his registration. We will hold the information you submitted until one month before your eighteenth birthday, at which time you will automatically be registered. You will receive an acknowledgement notice in the mail approximately two weeks after your registration is processed.

Spanish Gracias por proporcionarnos su información. Por ley,se puede procesar un registro 30 dias antes de cumplir lo 18 años de edad. Mantendremos la información proporcionada hasta un mes antes de que usted cumpla los 18 años de edad, en ese entonces será automáticamente registrado. Usted recibirá una confirmación por correo, aproximadamente dos semanas después de que su registro sea procesado.

SSSRegAlreadyOnFile.wav Our records indicate that your information is already on file. We will hold the information you submitted until one month before your eighteenth birthday at which time you will automatically be registered. You do not need to resubmit your information.

Spanish Nuestros sistema indica que su información ya está en nuestro archivo. Mantendremos la información que usted proporcionó hasta un mes ántes de cúmplir los 18 años de edad, en ese entoces será automáticamente registrado. Usted no tiene que volver a proporcionar su información.

0 – Representative (Open

Timeout (5 sec, repeat 1x)

Registration Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Registration Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

B

Pg #14 - Queue Logic

B

Open?

DisconnectNo

Yes

Schedule

Open

Closed

Holiday

Unplanned

SSSRegMenu_open.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSRegMenu_closed.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSRegMenu_holiday.wav <See Additional Messages>

Spanish <See Additional Messages>

SSSRegMenu_unplanned.wav <See Additional Messages>

Spanish <See Additional Messages>

1 – Repeat

Open?A

No

Yes

A

A

Result Code:

98 = SSAN mismatch, invalid age, name error, or address error

99 = Invalid PIN error

Page #13 - Internet

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Incoming Call 847.688.3117

Set Attribute Custom_CallType = Internet

SSSInternetLanguageMenu.wav You have reached the Selective Service System Internet Registration Verification Support Team. If you are calling from a touch tone phone, press 1. Hola usted se ha comunicado con el equipo de Respaldo de Verification de Registros por Internet, conocido como "Selective Service Internet Registration Verification Support Team." Oprima el número 2.

1 – English

2 – Spanish

Timeout (5 sec, repeat 1x)

Set Language en-US

Set Language es-MX

Internet Skills: Contact Rep, English

Priority: Default Timeout: None

Wrap-up: 30 seconds

Internet Skills: Contact Rep, Spanish

Priority: Default Timeout: None

Wrap-up: 30 seconds

English?

Yes

No

Pg #14 - Queue Logic

Schedule

Open

Closed

Holiday

Unplanned

SSSInternet_closed.wav Our office is currently closed. If you need to speak with a representative, please call back during our regular business hours which are Monday through Friday from 8:00 am to 4:00 pm Central.

Spanish Nuestra oficina está cerrada. Si necesita hablar con un representante, por favor devuelvanos la llamada durante nuestro horario de servicio de Lunes a Viernes de 8:00am a 4:00pm hora Central.

SSSInternet_holiday.wav Our office is currently closed in observance of the holiday. If you need to speak with a representative, please call back during our regular business hours which are Monday through Friday from 8:00 am to 4:00 pm Central.

Spanish Nuestra oficina está cerrada debido al dia feriado. Si necesita hablar con un representante, por favor devuelvanos la llamada durante nuestro horario de servicio de Lunes a Viernes de 8:00am a 4:00pm hora Central.

SSSInternet_unplanned.wav Unfortunately, our representatives are currently unavailable. If you need to speak with a representative, please try your call again later.

Spanish Desafortunadamente, nuestros representantes no estan disponibles. Si necesita hablar con un representante, por favor trate de llamarnos mas tarde.

Disconnect

Page #14 - Queue Logic

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Pg #2 - Verification

Pg #3 - Verify Registration

Pg #4 - Verification

Corresponde nce

Pg #5 - Verification

Over Age 26

Pg #6 - Verification

General Information

Pg #7 - Verify

- 1st Party

Pg #8 - Verify

- 1st Party

Result

Pg #9 - Verify

- 3rd Party

Pg #10 - Verify - 3rd Party Result

Pg #11 - Registration

Pg #12 - Registration

Result

Pg #13 - Internet

Hold Audio Position In Queue

Hold Audio 60 seconds

Audio Source: SSS

QueueEntry.wav Please hold for a representative.

To improve call clarity, please refrain from using speaker phone while talking to a representative.

All calls may be monitored to assist us in assessing customer service levels.

Spanish Por favor espere por el proximo representante disponible. Para mejorar la calidad de la llamada por favor evite usar el teléfono en alta voz mientras esta hablando con un representante. Todas las llamadas serán monitoriadas para evaluar la calidad del Servicio al Cliente.

Remove Skill Contact Rep / Research Assistant

Hold Audio Position In Queue

Hold Audio 60 seconds

Audio Source: SSS

English?

Yes

No

Agent Available?

Alert AgentYes

No

Page #15 - Region 1, DMC, and Fax Numbers

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

Region1Menu.wav Hello, you have reached Region

1. If you know the extension of the person you wish to reach, you may dial it at any time. To dial by name, press 1. To transfer to the call center, press 2. For all other inquiries, press 0 or stay on the line and someone will assist you.

1 – Dial By Name

2 – Call Center

0 – Assistance

Timeout (5 sec, repeat 1x)

Incoming Call Region 1

847.688.4540

Dial By Name

Pg #2 - Verification

Group Transfer Region1SequentialRing

Voicemail: r1generalmailbox@sss.gov

DMCMenu.wav Hello, you have reached the DMC. If you know the extension of the person you wish to reach, you may dial it at any time. To dial by name, press 1. For Administrative or Facilities issues, press 2. For the Computer Support Branch, press 3. For all other inquiries, press 0 or stay on the line and someone will assist you.

1 – Dial By Name

2 – Administrative/Facilities

0 – Assistance

Timeout (5 sec, repeat 1x)

Incoming Call

DMC

847.688.4636

Dial By Name

Group Transfer DMCGroupRing

Voicemail: brent.downs@sss.gov

3 – CSB

Group Transfer (D2Q) AdminBranchGroupRing

Group Transfer (D2Q) CSBGroupRing

Answered?

No

CompleteYes

Incoming Call DMC Fax

847.688.5953

Receive Fax DMC_Admin.Projects@sss.gov

Incoming Call DMC Support Fax

847.688.2860

Receive Fax dmc_faxsupport@sss.gov

Incoming Call Region 1 Fax 847.688.3433

Receive Fax R1GeneralMailbox@sss.gov

Page #16 - Verification Notes

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

QA Web Service URL https://rcv-qa-app.rcv.sss.gov:7071/IVRService.svc

PROD Web Service URL https://rcv-appsvr.rcv.sss.gov:7071/IVRService.svc

Request Template

<?xml version="1.0" encoding="UTF-8" standalone="no" ?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ envelope/" xmlns:tem="http://tempuri.org/">

<soapenv:Header/>

<soapenv:Body>

<tem:VerifyRegistration>

<tem:SocialSecurityNumber>{SSA}</tem:SocialSecurityNumber>

<tem:DOB>{DOB}</tem:DOB>

<tem:Tel25Indicator>0</tem:Tel25Indicator>

</tem:VerifyRegistration>

</soapenv:Body>

</soapenv:Envelope>

Input Values

{SSAN} = 9-digit Social Security Number (unformatted)

Example: 123456789

{DOB} = 8-digit date of birth (formatted)

Example: 1970-01-01

Example Response

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

<s:Body>

<VerifyRegistrationResponse xmlns="http://tempuri.org/">

<VerifyRegistrationResult xmlns:a="http://schemas.datacontract.org/

2004/07/SSS.RCV.IVR" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">

<a:dPIN>0</a:dPIN>

<a:dSelectiveServiceNumber>1234567890</ a:dSelectiveServiceNumber>

<a:dTel25Indicator>0</a:dTel25Indicator>

<a:dtAccessionChangeDate>1997-12-01T00:00:00</ a:dtAccessionChangeDate>

<a:dtDateOfBirth>1980-01-01T00:00:00</a:dtDateOfBirth>

<a:dtRegistrationDate>1997-12-01T00:00:00</a:dtRegistrationDate>

<a:iSocialSecurityNumber>123456789</a:iSocialSecurityNumber>

<a:sCity i:nil="true"/>

<a:sGivenName i:nil="true"/>

<a:sMiddleName i:nil="true"/>

<a:sState i:nil="true"/>

<a:sStreet i:nil="true"/>

<a:sSuffix i:nil="true"/>

<a:sSurName i:nil="true"/>

<a:sWebServiceErrorMessage/>

<a:sZip i:nil="true"/>

<a:shErrorCode>0</a:shErrorCode>

</VerifyRegistrationResult>

</VerifyRegistrationResponse>

</s:Body>

</s:Envelope>

Notes...

Page #17 - Registration Notes

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

QA Web Service URL https://rcv-qa-app.rcv.sss.gov:7071/IVRService.svc

PROD Web Service URL https://rcv-appsvr.rcv.sss.gov:7071/IVRService.svc

Request Template

<?xml version="1.0" encoding="UTF-8" standalone="no" ?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ envelope/" xmlns:tem="http://tempuri.org/">

<soapenv:Header/>

<soapenv:Body>

<tem:NewRegistration>

<tem:SocialSecurityNumber>{SSA}</tem:SocialSecurityNumber>

<tem:DOB>{DOB}</tem:DOB>

<tem:PIN>{PIN}</tem:PIN>

</tem:NewRegistration>

</soapenv:Body>

</soapenv:Envelope>

Input Values

{SSAN} – 9-digit Social Security Number (unformatted)

Example: 123456789

{DOB} – 8-digit date of birth (formatted)

Example: 1970-01-01

{PIN} – 12-digit PIN from registration form

Example: 123456789012

Example Response:

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

<s:Body>

<NewRegistrationResponse xmlns="http://tempuri.org/">

<NewRegistrationResult xmlns:a="http://schemas.datacontract.org/

2004/07/SSS.RCV.IVR" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">

<a:dPIN>123456789012</a:dPIN>

<a:dSelectiveServiceNumber>1234567890</ a:dSelectiveServiceNumber>

<a:dTel25Indicator>0</a:dTel25Indicator>

<a:dtAccessionChangeDate>1900-01-01T00:00:00</ a:dtAccessionChangeDate>

<a:dtDateOfBirth>1998-01-01T00:00:00</a:dtDateOfBirth>

<a:dtRegistrationDate>2018-01-01T15:17:05.47</ a:dtRegistrationDate>

<a:iSocialSecurityNumber>123456789</a:iSocialSecurityNumber>

<a:sCity>CITY NAME</a:sCity>

<a:sGivenName>JOHN SMITH</a:sGivenName>

<a:sMiddleName>ADAM</a:sMiddleName>

<a:sState>CALIFORNIA</a:sState>

<a:sStreet>123 SOMEWHERE STREET</a:sStreet>

<a:sSuffix/>

<a:sSurName>SMITH</a:sSurName>

<a:sWebServiceErrorMessage/>

<a:sZip>12345</a:sZip>

<a:shErrorCode>0</a:shErrorCode>

</NewRegistrationResult>

</NewRegistrationResponse>

</s:Body>

</s:Envelope>

Page #18 - Additional Messages 1

800.999.0197 · 7301 East 90th Street, Suite 111 · Indianapolis, IN 46256 · www.CommProd.com Updated: Thursday, March 30, 2017

By: David Currier Revision: 4

Approved by: ________________________________________

SSSVerifyCorMessage1.wav Due to difference in information received from matching sources, you may have been mistakenly identified as someone who did not register. If you already registered and know your selective service number, write the number on the form and return it to us.

Spanish Debido a las diferentes fuentes de información, usted puede ser identificado, por error, como alguien que no se ha registrado. Si usted ya se registró y conoce su número de "Servicio Selectivo", anote ese número en la forma y envíelo devuelta a nosotros.

SSSVerifyCorMessage2.wav To expedite the registration process, you may register at our website, www.sss.gov, or by telephone if all preprinted information on the form is accurate. Call the telephone number listed on the form to register by phone. Or, you may register by completing Section A of the form.

Mark the box, "Register me with Selective Service," and sign the form. Correct inaccurate preprinted information and return the form to us. According to law, men must register with Selective Service within 30 day of their 18th birthday. Failure to register is a felony, however, out goal is registration, not prosecution. We accept late registrations until a man becomes age

26. Violators are not eligible for most Federal jobs, Pell Grants, and other Federal financial assistance to help pay college or trade school tuition, job training benefits, and obtaining citizenship. Many states have similar legislation requiring Selective Service registrations as a prerequisite for entitlement programs. If you are unable to complete the registration process online or over the phone, please return your form by mail to the address provided.

Spanish Para procesar su registro mas rápido, puede registrarse en nuestra página de Internet www.sss.gov o por teléfono si toda la información que ya está impresa en la forma está correcta. Llame al número de teléfono que aparece en la forma para registrarse por teléfono.

Tambien puede registrarse completando la Sección "A" de la forma. Marque la caja que dice "Register Me with Selective Service" y firme la forma. Corrija la información errónea que ya esta imprimida en la forma y envielo devuelta. De acuerdo a la ley, todo hombre debe de registrarse con el "Servicio Selectivo" dentro de 30 dias de cumplir sus 18 años de edad. Si no se registra, se considera un delito, sin embargo, nuestra meta es registrarlo, no llevarlo a juicio.

Aceptamos registros tardíos hasta que un hombre llegue a la edad de 26 años. Los que violen esta ley no son elegibles para la mayoría de los trabajos Federales, "Pell Grants", ni para otra ayuda financiera Federal que ayude a pagar los costos de educación superior o de escuelas conocidas como "trade schools", ni para beneficios de entrenamiento para trabajos o la ciudadanía. Además varios tienen leyes similares que requieren que se registre en el "Servicio Selectivo" como prerequisito para participar en ciertos programas. Si tiene dificultades en completar su registro por internet o por teléfono, por favor envié su forma por correo a la dirección proveída.

SSSVerifyCorMessage4.wav Due to differences in information received from matching sources, you may have mistakenly been sent a registration form. If you already registered, and received another acknowledgement from Selective Service, please remain on the phone to speak to a representative.

Spanish Debido a las diferentes fuentes de información, se pudiera haber hecho un error y enviársele una forma de registro. Si usted ya se ha registrado y recibió otra confirmación del Servicio Selectivo, por favor permanezca en linea para hablar con un representante.

SSS…