SSN_26-27-A-PMO-ACDS-SSN_final.pdf

Internal Revenue Service (IRS)

Appeals Centralized Database System (ACDS)

Sources Sought Notice (SSN) – 26-27-A-PMO-ACDS-SSN

TO ALL INTERESTED PARTIES

May 19, 2026

INTRODUCTION – This SSN is released pursuant to Federal Acquisition Regulation (FAR) PART 10, Market Research.

This Sources Sought is issued solely for information and planning purposes only and shall not be construed as either a solicitation or the obligation on the part of Government. This is NOT a solicitation for proposals, proposal abstracts or quotations. This notice is for market research purposes only.

No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

Respondents will NOT be notified of the results of the analysis. All data received in response to this Sources Sought synopsis that is marked or designated as corporate or proprietary information will be fully protected from release outside the Government. The Government shall not be liable for or suffer any consequential damages for any proprietary information not properly identified. Proprietary information will be safeguarded in accordance with all applicable Government regulations. All documentation shall become the property of the Government and will not be returned.

At a summary level, the Government seeks to identify 8(a) small businesses capable of providing ColdFusion comprehensive support and implementation services.

Request for Information Number: 26-27-A-PMO-ACDS-SSN Project Title/Short Description: Appeals Centralized Database System (ACDS) NAICS: 541519 – Other Computer Related Services, PSC: DA01 - IT and Telecom - Business Application/Application Development Support Services (Labor)

SSN Release Date: Tuesday/May 19, 2026 SSN Response Date: Tuesday/May 26, 2026 Primary Point of Contact: Lauren Caperton, lauren.g.caperton@irs.gov Secondary Point of Contact: Walter Kroptavich, walter.l.kroptavich@irs.gov

REQUIREMENT SCOPE

It’s anticipated the period of performance will consist of one, 12-month, base period, and one, three-month, option period.

The Internal Revenue Service (IRS) seeks contract support from a vendor with expertise in ColdFusion to provide comprehensive support and implementation services. The aim is to improve operational efficiency, refine customer engagement processes, and ensure system scalability and adaptability for future business needs.

mailto:lauren.g.caperton@irs.gov mailto:Francesca.Contee@irs.gov

The candidates must possess advanced proficiency in ColdFusion programming and have substantial experience with SQL Server and the Windows operating system. Their responsibilities will include ColdFusion development, system and database administration, assisting in the transition to SQL Server, and upgrading to Windows Server 2019. The objective is to successfully migrate from ColdFusion 2016 to ColdFusion 2023, transition from Windows Server 2012 R2 to Windows Server 2019, and address any issues arising during this process.

Objectives:

• Update and Migrate ACDS Application: The Contractor shall migrate the ACDS application from Adobe ColdFusion 2016 to Adobe ColdFusion 2023 to ensure continued compatibility with current enterprise server technologies, supported software platforms, and IRS technical standards.

• Server Upgrade: The Contractor shall upgrade and transition the existing server infrastructure from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2022 to improve system security, stability, maintainability, and overall operational performance.

• Ensure System Integrity and Security: The Contractor shall identify, remediate, and mitigate system vulnerabilities and security deficiencies to maintain compliance with DHS, IRS, and Federal cybersecurity requirements and to safeguard sensitive taxpayer and operational data contained within ACDS.

• Troubleshoot and Resolve Issues: The Contractor shall resolve operational incidents, defects, and migration-related issues within Government-approved service level timelines to minimize disruption to Appeals operations.

• Operational Efficiency and Cost Reduction: The Contractor shall implement solutions that improve operational efficiency and reduce Operations and Maintenance (O&M) costs by simplifying the existing technical environment, supporting the retirement of legacy technologies, and consolidating disparate programming languages, frameworks, and system components into a standardized and maintainable architecture.

• Framework Standardization and Modernization: The Contractor shall support the IRS modernization strategy by implementing standardized frameworks, enterprise cloud capabilities, and agile development best practices, including the use of modern software development methodologies, tools, and automated deployment processes.

• Streamlining O&M: The Contractor shall streamline O&M activities through the implementation of automation, system integration, and enhanced case management capabilities designed to improve reliability, reduce manual intervention, accelerate deployment and update activities, and increase overall operational efficiency.

Tasks:

The contractor shall be responsible for providing comprehensive ColdFusion contracting support, encompassing:

• ColdFusion Development:

o The Contractor shall modernize, optimize, test, and maintain the ACDS application environment to ensure compatibility with ColdFusion 2023, improve maintainability, and support secure operational performance.

• IOLA OIC:

o The Contractor shall support the development, integration, enhancement, testing, deployment, and maintenance of the IRA Individual Online Account – Offer in

Compromise (IRA IOLA–OIC) Submission Tool capability (WR 978065). The Contractor shall implement functionality that enables taxpayers to electronically submit Offers in Compromise through the Individual Online Account platform, including the capability to upload and attach supporting documentation, submit payments, and view Offer and payment status information.

o The Contractor shall design, develop, and maintain the required interfaces and system integrations between the IRA IOLA–OIC Submission Tool and the Automated Offer in Compromise (AOIC) internal application to ensure secure, accurate, and timely transmission of taxpayer data, supporting documentation, and payment information in accordance with IRS security, privacy, and system integration standards.

• System and Database Administration:

o The Contractor shall provide system and database administration support required to facilitate the migration of the ACDS environment to Microsoft Windows Server 2022 and SQL Server platforms, including system configuration, installation, testing, deployment, performance tuning, and operational support. The Contractor shall ensure data integrity, system reliability, security compliance, and optimal application and database performance throughout all migration, transition, and post-implementation activities.

• Technical Support and Troubleshooting:

o The Contractor shall provide continuous technical support throughout all migration and transition activities, including the identification, troubleshooting, and resolution of system, application, and infrastructure issues, to maintain system stability, operational functionality, and uninterrupted support for business operations.

Tasks include, but are not limited to:

• Collaborating with existing system owners to recommend requirements.

• Analyzing systems for content and functionality.

• Developing and transitioning functionalities to the ColdFusion development platform.

• Testing and validating solutions to meet project requirements.

• Providing development services for retiring individual systems as the ColdFusion platform matures.

• Conducting Operations and Maintenance for developed solutions.

Contractor support is also required for technical integration services to manage the coordination and integration activities of IT projects affecting multiple IT domains or delivery partners for successful delivery.

SUBMISSION INFORMATION

All responses shall be submitted as one complete RFI package and not as separate email submissions.

• Email submission only to the attention of the Government POCs listed above.

Vendors shall reference 26-27-A-PMO-ACDS-SSN in the subject line of their response as well as in the subject line of any other correspondence referencing this notice.

Responses to this SSN must be submitted using Attachment 2 - SSN Response Template:

• Part I Company Profile

1. Company Name and Address

2. Company technical Point of Contact (POC) and Contract Lead POC information to include name, title, telephone number, and email address. List your company assigned System for Award Management (SAM) Unique Entity ID (UEI).

3. Applicable NAICS (North American Industry Classification System) Codes

4. Identify Business Classification / Socio-Economic Status (e.g., large, small, 8(a), women owned, hub-zone, SDB, Service-Disabled Veteran Owned)

5. List active governmentwide contracts related to the services required in the draft PWS that your company has been awarded (GWACs, IDIQs, and BPAs). For any GSA vehicles include applicable SIN(s).

6. Describe anticipated teaming or subcontracting arrangements.

• Part II Capability

1. Does the contractor have advanced proficiency in ColdFusion 2023 programming and development?

2. Does the contractor have substantial experience working with MS SQL Server databases?

3. Does the contractor have experience working within Windows Server environments (e.g., Windows Server 2022)?

4. Has the contractor previously performed migrations between ColdFusion versions (e.g., ColdFusion 2016 to 2023)?

5. Can the contractor troubleshoot and resolve application and system issues efficiently during upgrades or migrations?

6. Does the contractor have experience with system and database administration in addition to development?

7. Is the contractor familiar with Agile methodologies and tools used in software development projects?

8. Does the contractor have experience using tools such as JIRA, Rational Team Concert (RTC), DOORS Next Generation (DNG), Rational Quality Manager (RQM), or Eclipse?

9. Can the contractor develop, test, and deploy ColdFusion applications while following security and performance best practices?

10. Does the contractor have experience working with government systems and handling sensitive data securely (including compliance with standards such as IRM 2.5)?

Supporting Documentation shall not exceed 5 pages.

*Do not include any support documentation for any company other than your own. This is an analysis of your company’s abilities. If a capability is in reference to a teaming arrangement or subcontractor listed, in the Company Profile section, it must be clearly identified to that specific vendor.

Responses shall only contain the completed SSN Response Template and not include any brochures, advertising or any other type of extraneous, graphic literature or documents that have not been requested.

Attachments

1. Attachment 1 – Performance Work Statement “Appeals Centralized Database System”

2. Attachment 2 – Sources Sought Notice Response Template

Terms and Conditions regarding this Notice This Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. All costs associated with responding to this Notice are solely at the responding party's expense. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Further, the Government may contact the vendor for additional information regarding the information submitted as part of this market research effort. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Government Point of Entry or other similar source (e.g., GSA E-buy). However, responses to this notice will not be considered adequate responses to a solicitation.

Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract or agreement. The Government will not be obligated to pursue any particular acquisition alternative as a result of this notice. Responses to the notice will not be returned. Not responding to this notice does not preclude participation in any future solicitation if one is issued.

No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s).

Do Not Submit any Proposals/Offers in response to this Notice.

** THE GOVERNMENT WILL NOT RESPOND TO PHONE CALLS. **

Email submission only to the attention of the Government POCs listed above.