Attachment_IB-NAS_WHITING_FIELD_PWS_Revised.pdf

NAS WHITING FIELD

MILTON, FL 32570

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

and

FUEL STORAGE AND DISTRIBUTION

Dated: January 12, 2017

Contents

C-1.0 DESCRIPTION OF SERVICES

C-1.1 General

C-1.2 Contract Performance

C-1.3 Background

C-1.4 Operational Capabilities Required

C-2.0 DETAILED PLANS

C-2.1 General

C-2.2 Contract Compliance Plan

C-2.3 Product Quality Control Plan

C-2.4 Environmental Protection Plan

C-2.5 Contract Contingency Plan

C-2.6 Maintenance Plan

C-2.7 Operations and Staffing Plan

C-2.8 Safety Plan

C-2.9 Security Plan

C-2.10 Training Plan

C-2.11 Equipment Provisioning Plan

C-2.12 Contract Turnover

C-3.0 PERSONNEL STAFFING OBJECTIVES

C-3.1 General

C-3.2 Knowledge and Skills

C-3.3 Employment Standards

C-3.4 Essential Personnel

C-3.5 Replacement of Essential Personnel

C-3.6 Resumes

C-3.7 Service Personnel

C-3.8 Fuel Accounting

C-3.9 Fuels Dispatching

C-3.10 Fuel Servicing and Delivery Operations

C-3.11 Fuel Distribution Systems Maintenance

C-3.12 Fuel Distribution Systems Operator

C-3.13 Fuel Quality Surveillance Operations

C-3.14 Labor Reporting

C-3.15 Reporting Inputs

C-4.0 OPERATING HOURS

C-4.1 Hours of Operation…

C-4.2 Correspondence and Visits

C-5.0 INFORMATION AND RECORDS MANAGEMENT

C-5.1 General

C-5.2 Proprietary Systems

C-6.0 PERFOMANCE REQUIREMENTS

C-6.1 General

C-6.2 Services

C-6.3 General Management and Administrative

C-6.4 Facilities and Grounds Maintenance

C-6.5 Security

C-6.6 Training

C-6.7 Environmental

C-6.8 Safety

C-6.9 Property Inventory and Accountability

C-6.10 Use of Government Facilities

C-7.0 CONTRACTOR PROVIDED EQUIPMENT

C-7.1 General

C-7.2 Airfield Refueling/Defueling and other Mobile Equipment

C-7.3 Records

C-7.4 Disposition of Equipment

C-7.5 Spill Kit

C-7.6 Other Contractor Provided Equipment and Supplies

C-7.7 Telephone Services

C-7.8 Administrative Supplies and Equipment

C-7.9 Fuel Products used by Contractor

C-7.10 Janitorial/Housekeeping Supplies, Equipment, and Services

C-7.11 Tools

C-7.12 Spares for Contractor Furnished Equipment

C-7.13 Specification/Standards

C-7.14 Consumables and Expendables

C-7.15 Computer Hardware and Software

C-7.16 Uniforms and Protective Equipment

C-7.17 Safety Equipment

C-8.0 FACILITIES MAINTENANCE

C-8.1 General

C-8.2 Fueling Facility Maintenance

AppendixA – NAS Whiting Field Facility Specific Information ............... Error! Bookmark not defined.

Appendix B – Government Provided Services

Appendix C – On Site Equipment

Appendix D – Definitions, Acronyms, and Abbreviations

Appendix E – Reference Documents

Appendix F - Common Access Card (CAC) Procedures

Appendix G – Quality Assurance Surveillance Plan

Appendix H – Ground Fuel Delivery Points

C-1.0 DESCRIPTION OF SERVICES

C-1.1 General: This Performance Work Statement (PWS) establishes the responsibilities of the Fuel Services Contractor, here after referred to as the Contractor, to manage, maintain, and operate Government owned fuel facilities and equipment at various locations within Naval Air Station (NAS) Whiting Field and its active outlying fields of OLF Site 8 and OLF Spencer Field are the major activities supported. Air Installations Compatible Use Zones (AICUZ) bases or Naval Out Lying Fields Choctaw, Holly, Santa Rosa, Pace, Brewton, Harold, Wolf, and Evergreen. This PWS also establishes the Contractor’s responsibility to furnish, manage, maintain, and operate all mobile fuel servicing equipment required and necessary to support the facilities, equipment, vehicles, vessels, and assigned aircraft. As such all operated equipment may transit, deploy to, or exercise from any of the aforementioned activities. This and all following sections portray the basis of supported activities in real time with regard to facilities, supported activity alignment, and responsibilities for support; but historically in terms of services rendered.

C-1.2 Contract Performance: The Contractor shall perform the identified tasks and achieve the performance standards outlined for each task. The Contractor shall submit performance based plans to assure performance requirements comply with all specified laws, regulations, and guidelines. The Contractor is responsible for obtaining copies of all applicable laws, regulations, codes, and guidelines, including changes thereto. The Contractor is responsible to provide the above mentioned support under CLIN 0001.

C-1.2.1 Quality Monitoring and Evaluation: DLA Energy shall utilize a Quality Surveillance Plan (QSP) in Appendix G, to monitor and evaluate the Contractor’s performance throughout the contract performance period. DLA Energy may also perform customer satisfaction surveys, which may be used as part of the assessment of Contractor’s performance. The Contracting Officer has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.3 Background: The Whiting Field supports a number of various missions. The contractor must be able to manage, maintain, and operate fuel facilities and equipment. Fuel support is also provided to detachment units of the Air Force, U.S. Department of Homeland Security, and US Forestry Service aircraft. Below are the sites with brief descriptions.

• NAS Whiting Field: An active pilot training facility with a hot refueling site and automated ground fuel service station.

• OLF Site Eight: TH-57 hot refueling site approximately 38 miles West of NAS Whiting Field.

• OLF Spencer Field: TH-57 hot refueling site approximately 14 miles southwest of NAS Whiting Field.

• Pensacola International Airport: Aircraft may be diverted to this location and would require fuel support.

C-1.4 Operational Capabilities Required: The Contractor shall provide Aviation Fuel Servicing Operations, Bulk Storage Operations and Ground Fuel Servicing Operations. The Contractor shall have the flexibility to provide 24 hour/7 days a week, uninterrupted services in the Whiting Field to include all outlying fields. Site specific information is listed in Appendix A. See also C-4.1

C-1.4.1 Air Show Fueling Services: This requirement is executed under established policy DoD Directive 5410.18 and NOT covered under CLIN 0001. The Air Station has the option to contract air show requirements exterior from DLA Energy contracted fuel services. The fuels contractor has the option to bid on such contract requirements and utilize contractor furnish equipment. Should the Air Station choose to utilize the DLA Energy contracted fuels services, requests for such services must be submitted to the DLA Energy Contracting Officer 30 days prior to the event start date. A proposal must be submitted by the contractor that includes staffing, equipment, and materials utilized beyond contracted requirements. The proposal will be negotiated with DLA Energy, NAVSUP Energy, and requesting activity, in advance, through the Contracting Officer for payment via firm fixed price and contract modification. Given the air show dates and tasking, the contractor shall, by whatever means deemed most cost effective plan for and support all requirements. The contractor has the option of performing the services, utilizing rental/lease equipment, or subcontracting to another company. The Military Interdepartmental Purchase Request (MIPR) is the only method available and accepted for transferring funds for air show services. Before contractor is authorized to proceed, MIPR must be accepted by DLA Energy not less than seven days prior to air show services.

C-2.0 DETAILED PLANS

C-2.1 General: The Contractor shall submit all detailed plans listed below to the Contracting Officer for review and acceptance no later than 60 days prior to the start of the contract performance period and ensure that all required plans are accepted and approved by DLA Energy 30 days prior to start of the contract performance period. DLA Energy reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. The plans are considered dynamic documents and shall be updated as required throughout the contract period. Updates will be provided to the COR and Contracting Officer for review and acceptance as changes are made. These plans may be used by the COR for monitoring and assessing contract performance.

C-2.2 Contract Compliance Plan: The Contractor is responsible for ensuring compliance with all contract performance requirements. As such, the Contractor shall develop an inspection system acceptable to DLA Energy for monitoring overall contract performance. The inspection system shall be used by the Contractor to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) shall include performance requirements for all of the services and specific tasks listed in this PWS and the Contractor’s own performance based plans. General performance criteria shall include the Contractor’s ability to provide the following: Continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, and maintenance of facilities and grounds. The CCP shall include a time specific checklist for evaluation of all operational and maintenance requirements. The CCP shall address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports generated by DLA Energy. The CCP shall be made available for Government review, upon request, at any time during the contract performance period.

C-2.3 Product Quality Control Plan: The Product Quality Control Plan (QCP) shall provide comprehensive and detailed step-by-step procedures covering all requirements in E-001, QUALITY CONTROL PLAN. Written procedures must be clear, concise, and describe, in proper sequence, how contract compliance will be achieved and how the Contractor intends to perform the required services in order to ensure that all products meet specification requirements during the performance of the contract. The QCP shall fully outline Contractor responsibilities for quality surveillance under this contract.

C-2.4 Environmental Protection Plan: The Contractor shall submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment sensitive setting of the NAS Whiting Field. The Contractor’s plan shall be site specific, cover all areas, facilities, equipment, duties, and tasks for which the Contractor is responsible, establish mishap reporting procedures and elaborate on issues that may be unique to the activity. The plan shall be in compliance with all applicable Federal, DoD, DLA, Navy, state, local references, and laws.

C-2.5 Contract Contingency Plan: The Contract Contingency Plan shall outline Contractor actions to ensure there is no significant interruption of services resulting from labor disputes, catastrophic failure of equipment, or the effects of natural disasters/emergencies. The plan shall provide specific details regarding labor issues that may result from potential strike actions, military contingency, war time manning requirements and subcontracting required to meet those requirements, and the replacement of equipment anticipated to be out of service for over 72 hours.

C-2.6 Maintenance Plan: The Contractor shall provide a detailed maintenance plan for all facilities, equipment, and system components. The plan shall address all levels of maintenance and identify frequencies, methods, and procedures for accomplishing the maintenance objectives.

C-2.7 Operations and Staffing Plan: The Operations and Staffing Plan shall be a comprehensive and detailed matrix outlining all manning aspects to include sub-contracting and requirements regarding the management and labor force. The plan shall include a detailed organization chart reflecting the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and duty descriptions. In addition, a manning matrix ultimately defining manning in terms of full time employees (FTEs) for a typical seven day work week shall be included. Operating hours are detailed in Appendix A.

C-2.8 Safety Plan: The Contractor shall provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan shall include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, safety data sheets, accident/incident reporting, and safety procedures during general fuel handling operations. The Contractor shall outline in detail their compliance to OSHA (29CFR 1910) regulations. The plan shall also include the name(s) of the responsible individual(s) that will monitor the safety program and maintain records.

C-2.9 Security Plan: The Contractor shall provide a detailed plan outlining procedures necessary to maintain security of the facilities, On Site Equipment, data processing equipment, and any Contractor furnished equipment, tools, and materials. The Contractor’s security plan shall outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, Automated Data Processing (ADP) security, and other force protection measures to deter unauthorized access, visitor entry control, and communications.

C-2.10 Training Plan: The Contractor shall provide a detailed plan that identifies employee training requirements and procedures necessary to maintain annual training requirements. The plan shall identify length of training, training sources, and a brief description of courses, such as safety, environmental protection and job qualification training. The Contractor is responsible for ensuring all individual training requirements are accomplished whether Government furnished or Contractor furnished. The DoD Antiterrorism (AT Level I Awareness training) requires the Contractor to ensure all personnel are in compliance with Department of Defense Instruction (DoDI) 2000.16, “DoD Antiterrorism (AT) Standards,” paragraph E3.18. DoD STANDARD 18: AT Measures for Logistics and Other Contracting, subparagraph E3.18.6 and Table E3.T2. (Minimum Level I AT Awareness Training Requirements).

C-2.11 Equipment Provisioning Plan: The Contractor shall provide the types and quantities of contractor vehicles and equipment necessary to support the locations identified under this contract. The plan will include contingency plans for major/minor breakdowns or unavailability of contractor-furnished equipment such as vehicles, pantographs, and/or hose carts that ensure no disruption of support or inability to meet the contract requirements. These contingency plans must include plans for varying quantities of unavailable equipment; such as one refueler out of service, two refuelers out of service, three to four or more, etc.

C-2.12 Contract Turnover: The outgoing Contractor, during the last 10 working days of the contract, shall permit personnel of the successor Contractor access to all contracted facilities to observe operations. The successor Contractor shall, during the last 96 hours of the expiring contract, be provided assistance by the outgoing Contractor, DLA Energy representatives, and the Contracting Officer’s Representative in accomplishing a joint facilities turnover inspection. The inspection shall provide for a facilities walkthrough and property inventory, product sampling and testing, and a complete product inventory. The successor Contractor agrees to protect and not disclose any inadvertently disclosed proprietary information of the outgoing Contractor discovered during the turnover period.

C-3.0 PERSONNEL STAFFING OBJECTIVES

C-3.1 General: The Contractor shall provide the management, supervisory staff, and labor to accomplish all services within the Whiting Field as identified within this PWS and all related contract clauses.

The Contractor’s staffing shall be flexible and fully capable of meeting all demands of aircraft fuel services, ground fuel services, bulk storage operations, and general management and administrative functions.

C-3.2 Knowledge and Skills: The Contractor shall ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all applicable Federal and state laws, regulations, and codes. All employees shall be able to read and understand English to the extent they can understand and follow oral instructions/directions and be capable of writing in English. All employees shall be capable of performing basic numeric operations and the use of numbers as they relate to ledgers, logs, and forms, meters, gauges, and measuring devises.

C-3.3 Employment Standards: All employees or persons shall comply with all Federal, DOD, Navy, and station/base regulations, instructions, guidelines, and policy regarding employment. The Contractor shall be responsible for ensuring employee adherence to DoD and base regulations and policies.

C-3.4 Essential Personnel: Essential personnel, the corporate executive officer, on-site manager, and the assistant manager shall have the education, training, background/experience, and skills required to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military for this contract.

C-3.4.1 Corporate Executive Officer: To assure continuity between the contracted location/activity and corporate office, the Contractor shall employ an executive, who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she shall have a complete understanding of the terms and conditions of this contract and shall be knowledgeable of fuel management and operations to the extent outline herein.

C-3.4.2 Terminal Manager (TM): The Contractor shall employ an experienced Terminal Manager.

His/her experience should be current and relevant to the facilities, and any Contractor Provided Equipment to be utilized. The TM shall have a minimum of five years’ experience in petroleum storage and distribution operations, airfield fuel services, and fuel systems maintenance. He/she must have performed as a supervisor for at least two years within the five year period prior to the individuals hiring date with the contractor.

C-3.4.2.1 Required DLA Energy TM Training: DLA Energy Policy P-32 provides training requirements and procedures for Terminal Mangers. The Terminal Manager shall comply with DLA Energy Policy P-32 and complete all training requirements established therein. This training is funded by DLA Energy. In addition, the TM will complete required underground storage tank Operator Training and Spill Response Training.

C-3.4.2.2 Collateral Duties: Other than those administrative duties commonly associated with an individual in a management position, the terminal manager shall not have collateral duties nor shall the position be a collateral duty.

C-3.4.3 Assistant Terminal Manager (ATM): The Contractor shall employ an Assistant Terminal Manager. The individual employed shall have experience in petroleum services operations and documented supervisory experience gained prior to the contract start date or the individual’s hiring date. That experience must be supervisory experience in bulk storage or mobile fuel servicing operations with emphasis on equipment/systems maintenance and quality surveillance.

C-3.4.3.1 Collateral Duties: The Assistant Terminal Manager may have collateral duties such as; Fuel Distribution Systems Mechanic (FDSM), Fuel Distribution System Operator (FDSO), Driver/System Operator (DSO), and Fuel Laboratory Technician (FLT). However, the ATM may not act as the Dispatcher/Computer Operator, (DCO) to supplement the day-to-day workforce.

C-3.5 Replacement of Essential Personnel: In the event it becomes necessary to replace any essential personnel, the Contractor shall within five working days, notify DLA Energy in writing (e-mail acceptable) as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person. The Contractor shall provide the DLA Energy/NAVSUP Energy the resume of a proposed candidate that supports the experience requirements noted above. A replacement candidate’s resume must be submitted for review and accepted by DLA Energy prior to assuming duties.

C-3.6 Resumes: Resume for essential personnel, the Corporate Executive Officer (CEO), Terminal Manger (TM) and the Assistant Terminal Manager (ATM) shall be submitted for these personnel 30 days prior to Performance Period (start of contract). The resumes must be reviewed and accepted by DLA Energy. A list of at least three professional (work related) references, to include current telephone number and the express consent of the proposed candidate allowing DLA/NAVSUP Energy to contact those referenced, shall accompany the resume.

C-3.7 Service Personnel: The functions/position descriptions cited within this section are those applicable in order to meet performance requirements. They are statements regarding skills that are required to satisfy specific labor needs for performance of services as listed in this PWS. The contractor shall have employees that will pass DoD background investigations and eligibility to hold a Common Access Card as authorized by the Contracting Officer and local base regulations.

C-3.8 Fuel Accounting: The Fuel Accountant shall be knowledgeable of manual and automated fuel management and accounting systems such as the Fuel Manager Defense (FMD), Enterprise Business System (EBS), and Supply computer systems applicable to the processing of fuel accounting data. He/she shall possess sufficient computer skills to use client/server applications in Microsoft Office Suite. Those skills shall include the use of real time information systems, manipulation data within the Fuel Manager System and related fuel management modules and status systems. He/she shall also be knowledgeable of all DLA Business System Modernization Policy and Procedural Guidance for the receipt, handling, issue, inventory, and accounting of petroleum products.

C-3.8.1 BSM-E Training: The fuels accountants shall comply with DLA Energy Policy P-32 and complete all training requirements established therein. This training is funded by DLA Energy.

C-3.9 Fuels Dispatching: The Fuels Dispatcher shall possess sufficient skills to effectively operate the dispatch system. He/she shall also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers shall be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of Government and civilian aircraft, and Government forms used to document aircraft fuel servicing.

He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas. Individuals acting as dispatchers shall be capable of communicating in English, both orally and in writing. Except for those administrative and accounting duties outlined within this PWS, dispatchers shall not have collateral duties.

C-3.10 Fuel Servicing and Delivery Operations: The aircraft and ground product fuel servicing and delivery operators shall be qualified to perform fuel servicing operations, (refuel/defuel operations) via mobile fuel servicing equipment/trucks. Operators shall be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities and shall demonstrate practical knowledge and ability to inspect and maintain fuel servicing equipment and systems. Driver/operators shall be required to make basic input to the BSM-E/EBS system or maintain dispatch logs. All driver/operators shall be licensed in accordance with the vehicle operating laws, regulations, and code of the state in which they will operate equipment and shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Contractor shall ensure that all drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle being operated on these roads.

C-3.10.1 Licensing: All drivers shall be licensed in accordance with the vehicle operating laws, regulations, and code for the state of Florida and shall possess a current/valid Commercial Driver’s License

(CDL) with the appropriate HAZMAT and tank truck endorsements for the state of Florida. They shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Contractor shall ensure that drivers operating vehicles and equipment on public road and over water are licensed for the class of vehicle to be operated on such public roads. Driver records appropriate to the class of license an employee holds, i.e., individual Department of Motor Vehicle (DMV) driving record, and a current record of physical examination or certification shall be maintained by the Contractor and made available for review by the COR on request. The Contractor shall ensure that all drivers’ records are kept current for the term of the contract.

C-3.11 Fuel Distribution Systems Mechanic: Fuel Distribution System Mechanics (FDSMs) shall have specialized experience supervising and performing liquid fuels maintenance on the various types of fuel systems ranging from ground product service stations to large bulk distribution facilities that are included in this contract;

including cathodic protection systems, leak detection systems, automated tank gauging systems, high/low level alarms, and knowledge of DoD fuels management instructions and procedures as they apply to the required maintenance and repair of bulk and retail fuels terminals, systems, components, and equipment. FDSMs shall be capable of inspection, evaluating conditions of, and maintaining fuel storage tanks, pipelines and piping systems, product pumps, filters, meters, gauges, and flow control mechanisms, manifolds and valve systems, and other related petroleum system components. FDSMs shall be capable of detecting/recognizing system component malfunctions, misalignments, leaks, and adjustment issues and performing scheduled and unscheduled fuel system maintenance. FDSMs shall be capable of removing, repairing, and replacing system components, and have extensive knowledge of automated tank gauging systems, high/low level alarms, cathodic protection, and leak detection systems.

C-3.12 Fuel Distribution Systems Operator: An FDSO shall be qualified to receive, handle, and issue petroleum products, product inventory and administrative functions related thereto. He/she shall have practical experience in all facets of fuel distribution systems to include pipeline systems, storage tanks, pumps, valves, truck fill stands and service station facilities (manual and automated). He/she shall be able to convert gauge and temperature readings to quantities of products and shall be able to perform quality assurance functions. He/she shall be able to correlate pressures, temperatures and quantities as read from various gauges and meters normally found at a fuel facility. Operators shall have experience in inspecting trucks and other modes of conveyance and be capable of various types of petroleum sampling of storage tanks, trucks, fill stands, etc. Hazardous waste handlers shall be “certified” as required by Federal, State or local laws and Navy/base regulations as applicable.

C-3.13 Fuel Quality Surveillance Operations: The Quality Surveillance Operator shall be experienced in using common fuel sampling and test equipment, aviation and ground fuel sampling procedures, and the conducting of laboratory tests of petroleum products commensurate with the level of analysis to be performed.

Quality Surveillance Operators experience, as reflected and documented in the individual’s training records, shall be knowledgeable of the properties, characteristics and specifications of the petroleum products stocked and handled. Quality Surveillance Operators shall be knowledgeable and capable of performing the various methods and means of sampling petroleum handling equipment and systems: Receipt to product issue, operation, maintenance, and calibration of laboratory equipment, record keeping, and laboratory safety procedures.

C-3.14 Labor Reporting: The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil.

C-3.15 Reporting Inputs: The reporting will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the website, referenced in C-3.14.

C-4.0 OPERATING HOURS

http://www.ecmra.mil./

C-4.1 Hours of Operation: The Contractor shall reference Appendix A for scheduled fuel service operating hours that meet the published operating window. If support is required outside of these hours, the Contractor is responsible to provide support under CLIN 0001 at no additional cost to the Government. The dispatch center will be manned during all refueling operations. The base will, at the earliest possible opportunity, provide the COR and Contractor notice of such changes or request. Unless tasked by authorized authority to perform outside the times specified, Appendix A clearly outlines the days of the week and specific time of day each function shall be manned. These are subject to change as mission dictates.

C-4.2 Correspondence and Visits: The Contractor shall immediately notify the COR of any and all visits or notices of intent to visit by contract management, its employees, or the contracted facilities by any federal, state, local government, base (military) office/agency, union representative, or contract corporate officers.

Except for that considered to be proprietary documentation, the Contractor shall provide the COR copies of all correspondence resulting from such visits. The Contractor shall establish and maintain a visitor’s log showing name of all visitors, date and time of visit, organization, and reason of visit.

C-5.0 INFORMATION AND RECORDS MANAGEMENT

C-5.1 General: Documents held or generated by the Contractor shall be open and readily available to Government inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. The contractor shall be responsible for maintaining compliance documentation. All inspection reports, testing, monitoring, sampling and maintenance documentation, must be maintained in electronic and hard copy. Documentation must be readily accessible during compliance assessments, audits and regulatory inspections. On termination of the contract, all records except personnel files, training and contractor furnished equipment records, and proprietary company management records shall be deemed the property of and turned over to DLA Energy.

C-5.2 Proprietary Systems: Should proprietary company, or non DoD maintenance and accounting systems be installed by the Contractor, the Contractor shall provide continuous secure web access or access to a secure workstation that will fully portray any and all work in progress, completed, and planned. All facility data will be exported into media acceptable to DLA Energy and provided to the COR.

C-6.0 PERFORMANCE REQUIREMENTS

C-6.1 General: The following sections define the specific performance requirements applicable for DLA capitalized fuel services. The Contractor shall be fully responsible for performing the tasks and duties outlined in this section.

C-6.2 Services:

C-6.2.1 Fuel Services: The Contractor shall receive, store, and issue aviation fuel products to and from aircraft and support equipment by mobile fuel servicing vehicles. Guidance, policy, and procedures regarding the performance of all such fuel servicing operations are outlined in various references; such as, but not limited to:

NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and all other applicable military, federal, and commercial policies regarding the performance of aircraft fuel servicing operations. If conflicts arise, the contractor shall follow the most stringent guidance. The Contractor shall be responsible for performing all aviation fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control.

C-6.2.2 Response Time: The Contractor shall be capable of providing fuel services 24 hours a day.

Each request for fuel services shall result in the dispatch and arrival of a fuel servicing truck/operator to Ground Fuel within 45 minutes, used oil or recyclable recovery within 60 minutes, and aircraft identified by the requester within 20 minutes. If a request for services is for multiple aircraft, the Contractor shall respond to any subsequent requests for refueling in the order prioritized by the Airfield operations center (AIROPS). Upon receiving a request from the AIROPS to service additional aircraft while the Contractor is responding to an earlier service request, the Contractor is required to affirmatively request clarification of service priorities from AIROPS. In response to pre-scheduled services, the Contractor shall be physically present at the designated refueling pit at the time the aircraft to be serviced arrives. Driver and operators shall not interrupt the flow of work, i.e., service aircraft to which they are not directed, without approval by the dispatch center, nor shall they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center. On arriving at an aircraft, operators shall take all steps and precautions necessary to service the aircraft in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual. Service response times in excess of this requirement shall be fully and accurately recorded and explained in the dispatch pass down log and management reports.

C-6.2.3 Dispatching: Requests for all fuel services shall be taken by and processed by the fuel dispatch center. Based on the specific request, equipment and personnel shall be dispatched and controlled as needed to satisfy the request received. All requests for fuel services shall be recorded, monitored, and historical records kept utilizing BSM-E/EBS ADP equipment. The dispatch center shall be manned by qualified dispatch personnel during the hours of operation. Any conflict of operational priorities shall be resolved by AIROPS.

C-6.2.4 After Hours Response: The Contractor shall establish an after-hours notification mechanism: A means of being contacted in the event emergent services or workforce augmentation is required without prior coordination/notification. All services required outside normal hours of operation without prior coordination/notification shall be met within two hours as measured from the time the Contractor is notified until the operator is in position to perform the service required. If the contractor is notified in advance of requirements for after-hours service, the contractor will be in place to perform the required services. All after hours support will be the contractor’s responsibility under CLIN 0001 at no additional cost to the Government.

C-6.2.5 Mobile Fuel Servicing: The Contractor shall provide the aviation fuel servicing equipment in sufficient numbers to undertake the workload outlined in Appendix A. The Contractor shall maintain all trucks, tractors, equipment cargo tanks, refueling/defueling systems and components in a safe, serviceable, ready for dispatch condition. Equipment/system inspections and product sampling/testing shall be completed and documented on system inspection forms prior to the initial use of equipment for the duty day.

C-6.2.5.1 Direct Fuel Servicing Equipment: Direct refueling operations are performed but vary in terms of equipment and method. The Contractor shall maintain all furnished trucks, tractors, equipment cargo tanks, refueling/defueling systems and components in a safe, serviceable, ready for dispatch condition.

Equipment/system inspections and product sampling/testing shall be completed by the Contractor and documented on system inspection forms prior to initial use of equipment for the duty day.

C-6.2.6 Off Station Operations: Fueling operations or deliveries over public roads to off station locations shall be accomplished using equipment that is configured and licensed/permitted for use on public roads. As a result of the servicing responsibilities, an adequate number of refuelers will be provided and shall be registered and licensed. All Federal, state, and local inspections, licensing or permits, and insurance requirements for the equipment used shall be responsibility of the Fuel Contractor. Furthermore, the contractor shall ensure that cargo quantities and vehicle weights are adjusted to meet all Federal, state, and local highway laws, regulations, and code for traveling over public roads. The COR shall provide advance notice of aircraft refueling service requirements to the Contractor to ensure personnel and equipment are scheduled and available to support the off-station aircraft fuel services.

C-6.2.7 Aviation Fuel Defueling Services: The Contractor will provide defueling services. The Contractor will test products prior to being defueled from aircraft to ensure the quality of the product. On specification defueled product will be re-issued to customer. The Contractor shall follow the defueling procedures as required in NAVAIR 00-80T-109 NATOPS Aircraft Refueling Manual. In the event the product is off-specification, it shall not be defueled using aircraft refueler/defueler trucks, but shall be defueled using the Used Oil Truck. The Contractor shall report to the COR and receive disposition instructions for off-spec product.

Off-spec fuel will NOT be credited back to the aircraft squadron.

http://www.natec.navy.mil/ http://www.natec.navy.mil/

C-6.2.8 Bulk Storage Operations: Bulk Storage operations are defined as the receipt, storage and handling, and issue of DLA Energy capitalized bulk fuel products. The Contractor shall be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, and all storage related and safeguarding fuel supply actions under its control during normal and adverse conditions. The Contractor shall monitor ATG, sensing, and flow control systems continuously. ATG readings shall be validated by manual gauging quarterly and documented.

C-6.2.9 Storage: The Contractor shall operate and maintain the bulk storage system and related facilities.

See Appendix A for a detailed breakdown of these facilities.

C-6.2.10 Receipt: Primary receipts of jet fuel will be provided by DLA Energy as required by inventory demands and the contractor shall have practical experience in operation of bulk fuel distribution systems. The Contractor shall be fully responsible for assigning a dedicated fuel scheduler capable of receiving fueling;

scheduling shipments, deliveries, and receipts; making scheduling changes; and creating daily schedules of fuel operations. The Contractor shall be responsible for all work, i.e., gauging, truck inspections (as applicable), sampling, system alignment, documentation, and system monitoring required and necessary to conduct all receipt related actions in a safe manner. All assignments and control of qualified personnel will be handled to ensure compliance with approved standards and operating procedures to meet workload demands within CLIN 0001.

C-6.2.11 Transfers/Issues: The Contractor shall have the ability to safely transfer and issue fuel to refuelers for subsequent issue to aircraft and ground support equipment. Documentation relevant to refueler top-offs and the disposition of those documents shall be compiled and controlled in accordance with DLA Energy Interim Policies and local instructions.

C-6.2.12 Used Oil Handling: The Contractor shall be responsible for collecting used oil from identified government collection points and responding to unscheduled request. Maps identifying all established and scheduled pick up points by type/grade will be provided by the installation and become a part of the contract. The Contractor shall routinely update the locations and schedules as changes occur. All products collected are disposed of by the installation, limited to their environmental program and may be altered or terminated at any time. The Contractor shall document each used oil pick-up using forms provided by the base.

C-6.2.12.1 Used Oil Handling Equipment: The contractor provided used oil truck shall be used for collection of used oil and off-spec product. It shall meet the specifications in NFPA 385, Standard for Tank Vehicles for Flammable and Combustible Liquids. The Contractor shall furnish all used oil vehicles, and collection and handling equipment in sufficient numbers to perform the tasks in this PWS. The Contractor shall fully maintain all equipment and components in a safe, serviceable, and ready for dispatch condition. Equipment inspections shall be completed and documented on the vehicle inspection form prior to the initial dispatch of the equipment for the duty day. Should they be required, used oil collections from off station locations shall be accomplished using trucks that are configured and licensed for use on public roads. The Contractor shall register and license the appropriate equipment when needed for this purpose. All Federal, state, and local inspections, permits, licensing and insurance requirements for the truck(s) used on public roads, shall be the responsibility of the Contractor under CLIN 0001, at no additional cost to the Government.

C-6.2.12.2 Used Oil Collection and Disposal: The Contractor shall collect used oil from the collection points identified and respond to unscheduled requests for used oil collection services received by the dispatch center. The Contractor shall dispose of the used oil IAW the NAS Whiting Field Site Specific Spill Plan. The Contractor shall update the listing of used oil collection points as changes occur. At contract start up, the Contractor shall survey all identified locations and confirm collection schedules to ensure uninterrupted customer support.

C-6.2.12.3 Used Oil Documentation: The Contractor shall maintain a daily truck log of all collections and disposals. The log, at a minimum, shall be used to record the date and time of collection or disposal (emptying of the truck), identify the facility or equipment from which used oil is collected, the quantity collected/disposed of, and the servicing vehicle number.

C-6.2.12.4 Recyclable and Recoverable Fuels: The Contractor shall be responsible for recycling and recovery of on-specification fuels. Every effort should be made to return on-specification fuel to active storage.

If any capitalized fuel is deemed off specification, approval for disposal will be secured from DLA Energy-FENA prior to disposal. Off specification collection and handling of such products along with the disposition of those products shall be in accordance with applicable environmental laws and regulations. The off-specification collection shall be identified or referenced by the EPA identification number of the local base/station. Disposition of off-specification may be turned in to the DLA Disposition Services Office or as outlined by the base/station.

Manifesting and/or bill of laden should be prepared using the base/station’s EPA identification number and under their signature.

C-6.2.12.5 Service Station Operations: (NAS Whiting Field) Service station operations and the dispensing of ground products from a fixed facility/system to authorized customers are conducted at Bldg. 127. The Contractor shall provide qualified personnel to monitor the base (military) service station operations; to conduct system inspections, perform preventive maintenance, receive products, transfer products, and conduct inventory operations.

C-6.2.12.6 Ground Fuel Delivery: Ground fuel delivery operations are defined as the issue or defueling, by truck, of ground fuels. The Contractor shall be responsible for performing all ground fuel operations, and safeguarding fuel supplies under its control to ensure the safe delivery of ground products to authorized customers in a timely manner. The Contractor shall notify the COR of any discrepancy or circumstance that may result in the inability to deliver ground fuel products. A list of delivery points by location, building/facility number, tank capacity, and characteristics, and a delivery schedule will be provided by NAS Whiting Field to the Contractor and will become part of the contract. Annual Ground Fuel Delivery quantities, number of tanks, and fuel type can be referenced in Appendix A. The Contractor shall survey delivery locations and confirm delivery schedules to ensure uninterrupted customer support. The Contractor shall routinely update the ground fuel delivery points and schedules as changes occur. The Contractor will comply with all environmental and Department of Transportation hazardous materials management laws and regulations.

C-6.3 General Management and Administrative:

C-6.3.1 Inventory and Accounting (BSM-E/EBS): The Contractor shall be responsible for inventory management of petroleum products held within the facilities; equipment, tanks, and vehicles under Contractor control. The Contractor shall be responsible for management of Pre-positioned War Reserve Stocks (PWRS), Peacetime Operating Stocks (POS), and maintaining the required Safety Level (SL). The Contractor shall provide accurate inventories of all DLA Energy capitalized bulk petroleum stocks in accordance with DoD 4140.25-M, all applicable DLA Energy and Navy policies, and all clauses of this contract. The Contractor shall be responsible for updating the automated accounting system to provide information to DLA Energy on current inventory levels.

Any anticipated fuel shortages, based on customer requests, shall be reported to the COR immediately. All product receipts, issues, shipments or transfers shall be properly documented and auditable. The COR shall be informed immediately of any discrepancy in inventory.

C-6.3.2 Product Quality Surveillance:

C-6.3.2.1 Responsibilities: The Contractor shall be responsible for maintaining the quality of DLA Energy owned product, to include but not limited to monitoring product deterioration and contamination in accordance with the latest version of MIL-STD-3004(Series), Department of Defense Standard Practice, Quality Assurance/Surveillance for Fuels, Lubricants and Related Products, NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and the Contractor’s developed Quality Control Plan.

C-6.3.2.2 Laboratory Operation: The Contractor shall operate and maintain government furnished petroleum laboratory facilities and testing equipment. The Contractor shall conduct all testing of all product samples submitted within the limits and capabilities of the station petroleum laboratory. Product samples shall be tested in accordance with the latest version of applicable references to include but not limited to DLA policies, MIL-STD-3004, and NAVAIR 00-80T-10. Calibration of laboratory test equipment, replacement of standards, and expendable material necessary for daily operations shall be provided by the Contractor. Only qualified and trained personnel shall perform test and related laboratory operations. The COR should coordinate maintenance requirements through the FLC and notify the SCP. The Contractor shall handle and dispose of laboratory chemicals in accordance with applicable federal and state laws and station/base regulations.

C-6.3.2.3 Quality Determination: No petroleum products shall be received, or issued without first determining and confirming conformance with product quality requirements. Non-conforming product shall be reported to the QAR DLA Energy Americas East, immediately. Upon receipt into a tank, the tank’s contents shall be suspended from issue pending quality conformance sampling and testing. The Contractor shall ensure that certificates of quality conformance (test reports) are maintained on file for all on-hand fuel stocks.

C-6.4 Facilities and Grounds Maintenance:

C-6.4.1 Buildings and Structure: The Contractor shall ensure that all buildings, structures, and facilities are kept clean and sanitary. The Contractor shall sweep, mop, and wax floors, wash windows, and walls of occupied buildings or office spaces to present a clean, sanitary, and orderly appearance. Food storage and preparation areas shall be maintained in an orderly and sanitary condition. Clothing locker and change areas shall be kept orderly and clothing hung or kept in lockers. Areas immediately around buildings for which the Contractor is responsible shall be kept free of debris. The Contractor shall not allow fire hazards, such as oily rags, loose paper, and trash to accumulate in or around buildings or within the facilities. Requests for pest and rodent control shall be forwarded to the COR.