NAS_Jacksonville_PWS__January_14_2014_(Clean).pdf

SECTION C

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

and

FUEL STORAGE AND DISTRIBUTION

at

NAVAL AIR STATION JACKSONVILLE, FL

SPE600-14-R-0506

(As of January 14, 2014) ii

TABLE OF CONTENTS

C-1.0 GENERAL 1

C-1.1 General Description of Services 1

C-1.2 Contract Performance 1 C-1.2.1 Quality Monitoring and Evaluation 1

C-1.3 Background 1

C-1.4 Detailed Plans 1 C-1.4.1 Contract Compliance Plan 1 C-1.4.2 Product Quality Surveillance Plan 1 C-1.4.3 Environmental Protection Plan 2 C-1.4.4 Contract Contingency Plan 2 C-1.4.5 Maintenance Plan 2 C-1.4.6 Operations and Staffing Plan 2 C-1.4.7 Safety Plan 2 C-1.4.8 Security Plan 2 C-1.4.9 Training Plan 2 C-1.4.10 Equipment Provisioning Plan 2

C-1.5 Contract Turnover 2

C-1.6 Personnel Staffing Objectives 3 C-1.6.1 General 3 C-1.6.2 Knowledge and Skills 3 C-1.6.3 Employment Standards 3 C-1.6.4 Essential Personnel 3 C-1.6.5 Service Personnel 4 C-1.6.6 Labor Reporting 5 C-1.6.7 Replacement of Personnel 5

C-1.7 Operating Hours 5 C-1.7.1 Hours of Operation 6

C-1.8 Correspondence and Visits 6

C-1.9 Information and Records Management 7 C-1.9.1 General 7 C-1.9.2 Proprietary System 7

C-2.0 PERFORMANCE REQUIREMENTS 7

C-2.1 General 7

C-2.2 CLIN 0001 – Alongside Aircraft Refueling (V20000042) 7 C-2.2.1 Aircraft Fuel Service 7 C-2.2.2 Ground Fuel Service 8 C-2.2.3 Bulk Storage Operation 8 C-2.2.4 Used Oil Services 9 C-2.2.5 Recyclable & Recoverable Fuels 9 C-2.2.6 Maintenance 9 C-2.2.7 Cryogenic Services 10 iii

C-2.3 General Management and Administration 10 C-2.3.1 Inventory and Accounting (BSM-E/EBS) 10 C.2.3.2 Product Quality Surveillance 11 C-2.3.3 Facilities and Grounds Maintenance 11 C-2.3.4 Security 11 C-2.3.5 Training 12 C-2.3.6 Environmental 12 C-2.3.7 Safety 12 C-2.3.8 Property Inventory and Accountability 13 C-2.3.9 Use of Government Facilities 13

C-2.4 Service Provider Furnished Equipment 13 C-2.4.1 Vehicles 13 C-2.4.2 Prime Mover, Trucks and Tractors 14 C-2.4.3 Refuelers 14 C-2.4.4 Ground Fuel/Used Oil Trucks 16 C-2.4.5 Utility Vehicles 17 C-2.4.6 Pre-fabricated Building 17 C-2.4.7 Other Service Provider Provided Equipment and Supplies 17 C-2.4.8 Uniforms and Protective Equipment 18

C-3.0 LOGISTICS SUPPORT 19

C-3.1 Cost Reimbursable Requiring a Delivery Order 19 C-3.1.1 Service Provider Provided 19 C-3.1.2 Service Provider Reimbursement 19 C-3.1.3 Service Provider Overtime 19 C-3.1.4 Non-Reimbursement 19

C-3.2 CLIN 0002 – Maintenance/Repair of Equipment (V20000049) 19 C-3.2.1 General 19 C-3.2.2 Service Provider- initiated 19 C-3.2.3 Government-initiated 20 C-3.2.4 Subcontracts 20

C-3.3 CLIN 0003 – Emergency Repairs (V20000012) 20

C-3.4 CLIN 0004 – Overtime (V20000044) 20 C-3.4.1 General 20 C-3.4.2 Augmentation 20 C-3.4.3 Overtime 21 C-3.4.4 Augmentation/Overtime Request 21 C-3.4.5 Invoicing 21

C-3.5 CLIN 0005 – Environmental Spill Response GOCO (V20000010) 21

C-3.6 CLIN 0006 – Fuels Purchase Agreement (V20000293) 22

C-3.7 Service Provider Purchasing Standard Operational Procedures 22 iv

Appendix A NAS Jacksonville Facility Specific Information 23

Appendix B Acronyms & Abbreviations 27

Appendix C Reference Documents 29

Appendix D Quality Surveillance Program 30

Appendix E Cryogenic Services 38

Appendix F Used Oil Services 39

C-1.0 GENERAL

C-1.1 General Description of Services:

The Service Provider shall provide fuel services in support of Naval Air Station (NAS) Jacksonville (Towers Field), FL, hereafter be referred to as NASJ. These services include; operation and maintenance of government fixed fuel facilities and aviation aircraft fuel services at NASJ. Except as otherwise noted, the Service Provider shall employ best commercial practices and guidelines in accordance with all applicable federal, state and local regulations including, but not limited to, those listed in Appendix C to meet the requirements of this Performance Work Statement (PWS). Performance period is five years with one five year option period.

C-1.2 Contract Performance:

The Service Provider shall perform the identified tasks and achieve the performance standards outlined for each task. The Service Provider shall submit performance based plans, which shall provide assurance that the Service Provider will meet all performance requirements outlined and comply with all specified laws, regulations, and guidelines. Except as specified herein, the Service Provider is responsible for obtaining copies of all applicable laws, regulations, codes, and guidelines, including changes thereto.

C-1.2.1 Quality Monitoring and Evaluation: DLA Energy shall utilize a Quality Surveillance Plan (QSP) as shown in Appendix D to monitor and evaluate the Service Provider’s performance throughout the contract performance period. DLA Energy may also perform customer satisfaction surveys, which may be used as part of the assessment of Service Provider’s performance. The Contracting Officer has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.3 Background:

The NASJ fuel facility is a compact system consisting of three aboveground jet fuel (JP-5) tanks supplied by commercial tank truck from Fleet Logistics Center (FLC) Jacksonville. NASJ is responsible for pilot training and is the home station to a number of deployable P3, P8, and H60 Helicopter squadrons. Fuel support is also provided to FRCSE Jacksonville, U.S. Customs aircraft, Unmanned Aerial Vehicles, Carrier Air Wing exercise support in the operating area, and aircraft transiting the Air Mobility Command (AMC) passenger/cargo terminal facility as well as numerous other transient aircraft.

C-1.4 Detailed Plans:

The Service Provider shall submit detailed plans to the Contracting Officer for review and acceptance. The Service Provider shall ensure that all required plans are acceptable and approved by DLA Energy prior to start of the contract period. DLA Energy reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. All detailed plans shall be submitted to the Contracting Officer within 30 days after the contract start date.

C-1.4.1 Contract Compliance Plan: The Service Provider is responsible for ensuring compliance with all contract performance requirements. As such, the Service Provider shall develop an inspection system acceptable to DLA Energy for monitoring overall contract performance. The inspection system shall be used by the Service Provider to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) shall include performance requirements for all of the services and specific tasks listed in this PWS and the Service Provider’s own performance based plans. General performance criteria shall include the Service Provider’s ability to provide: continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, maintenance, and upkeep of facilities, and upkeep of grounds. The CCP shall include time specific checklist for evaluation of all operational and maintenance requirements. The CCP shall address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports generated by DLA Energy. The CCP shall be made available for Government review, upon request, at any time during the contract performance period.

C-1.4.2 Product Quality Surveillance Plan: The Product Quality Control Plan (QCP) shall provide comprehensive and detailed step-by-step procedures covering all requirements in E-0001 E1.11 QUALITY CONTROL PLAN. Written procedures must be clear and concise and must describe, in proper sequence, how contract compliance will be achieved and how the Service Provider intends to perform the required services in order to ensure that all products meet specification requirements during the performance of the contract. The QCP shall fully outline Service Provider responsibilities for quality surveillance under this contract.

C-1.4.3 Environmental Protection Plan: The Service Provider shall submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment. The Service Provider’s plan shall be site specific, cover all areas, facilities, equipment, duties, and tasks for which the Service Provider is responsible, establish mishap reporting procedures as required below, and should elaborate on issues that may be unique to the activity. The plan shall be in compliance with all applicable Federal, DoD, Navy, state, local references and laws.

C-1.4.4 Contract Contingency Plan: The Contract Contingency Plan shall outline Service Provider actions to ensure there is no significant interruption of services resulting from labor disputes, catastrophic failure of equipment, or the effects of natural disasters/emergencies. The plan shall provide specific details regarding labor issues as may result from potential strike actions, military contingency and war time manning requirements, subcontracting as may be required to meet emergent manning requirements, and the replacement of equipment anticipated to be out of service for more than 72 hours.

C-1.4.5 Maintenance Plan: The Service Provider shall provide a detailed situational, daily, weekly and monthly maintenance plan for all facilities, equipment, and system components. The plan shall address all levels of maintenance and identify frequencies, methods and procedures for accomplishing the maintenance objectives. The plan will be continuously reviewed with the Contracting Officer Representative over the course of the contract and any need for change communicated to the Service Provider through the Contracting Officer.

C-1.4.6 Operations and Staffing Plan: The Operations and Staffing Plan shall be comprehensive and detailed matrix outlining all manning aspects, to include sub-contracting, and requirements regarding the management and labor force. The plan shall include a detailed organization chart reflecting the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and the duty description. In addition, a manning matrix ultimately defining manning in terms of full time equivalents (FTEs) for a typical seven day work week shall be included.

C-1.4.7 Safety Plan: The Service Provider shall provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan shall include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, Safety Data Sheets, accident /incident reporting, and safety procedures during general fuel handling operations. The plan shall also include name of responsible individual that will monitor the safety program and maintain records.

C-1.4.8 Security Plan: The Service Provider shall provide a detailed plan outlining procedures necessary to maintain security of the facilities, Government Furnished Equipment (GFE), data processing equipment, as well as any Service Provider furnished equipment, tools, and materials. The Service Provider’s security plan shall outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, Automated Data Processing (ADP) security, and other force protection measures to deter unauthorized access, visitor entry control, and communications.

C-1.4.9 Training Plan: The Service Provider shall provide a detailed plan that identifies employee training requirements and procedures necessary to maintain annual training requirements. The plan shall identify length of training, training sources, and a brief description of courses, such as safety, environmental protection and job qualification training.

C-1.4.10 Equipment Provisioning Plan: The Service Provider shall provide the types and quantities of vehicles necessary to support the locations identified under this contract. In addition, other major equipment items, i.e., powered grounds maintenance equipment, computers system, and office machines, shall be identified and included in the plan.

C-1.5 Contract Turnover:

The outgoing Service Provider, during the last 10 working days of the contract, shall permit personnel of the successor Service Provider access to all contacted facilities to observe operations. The successor Service Provider shall, during the last 96 hours of the expiring contract, be provided assistance by the outgoing Service Provider, DLA Energy representatives, and the Contracting Officer’s Representative in accomplishing a joint facilities turnover inspection. The inspection shall provide for a facilities walk-through and property inventory/validation/update of Appendix A, Facility Specific Information, product sampling and testing, and a complete product inventory conducted IAW DLA Energy P-7. The successor Service Provider agrees to protect and not disclose any inadvertently disclosed proprietary information of the outgoing Service Provider discovered during the turnover period.

C-1.6 Personnel Staffing Objectives

C-1.6.1 General: The Service Provider shall provide the management and supervisory staff and labor to accomplish all services as identified within this PWS and all related contract clauses. The Service Provider’s staffing shall be flexible and fully capable of meeting the demands of aircraft fuel services, ground fuel services, bulk storage operations, and general management and administrative functions. However, the Service Provider shall not schedule personnel to work more than a 12 hour shift followed by an eight-hour break.

C-1.6.2 Knowledge and Skills: The Service Provider shall ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all applicable Federal and state laws, regulations, and code. All employees shall be able to read and understand English to the extent they can understand and follow oral instructions/directions and be capable of writing in English. All employees shall be capable of performing basic numeric operations and the use of numbers as they relate to ledgers, logs, and forms, meters, gauges, and measuring devises.

C-1.6.3 Employment Standards: All employees or persons shall comply with all Federal, DOD, Navy, and station/base regulations, instructions, guidelines, and policy regarding employment at NASJ. The Service Provider shall be responsible for ensuring employee adherence to DOD and base regulations and policies.

C-1.6.4 Essential Personnel: Essential personnel, the corporate executive officer and the on-site manager team, shall have the education, training, background/experience, and skills required and necessary to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military to this contract.

C-1.6.4.1 Corporate Executive Officer: To assure continuity between the contracted location/activity and corporate office, the Service Provider shall employ an executive, who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she should have a complete understanding of the terms and conditions of this contract and shall be knowledgeable of fuel management and operations to the extent outline herein.

C-1.6.4.2 Terminal Manager (TM): The Service Provider shall employ an experienced Terminal Manager.

His/her experience should be relevant to the facilities, GFE, and any Service Provider Provided Equipment to be utilized at NASJ. The TM should have a minimum of five (5) years of experience in petroleum storage and distribution operations, airfield fuel services, and fuel systems maintenance. At least two (2) years shall have been at a supervisory level of service within the five (5) year period immediately prior to the latter of the contract start date or the individuals hiring date. Other than those administrative duties commonly associated with an individual in a management position, the TM shall not have collateral duties nor shall the position be a collateral duty.

C-1.6.4.2.1 Required DLA Energy TM Training: The Terminal Manager shall complete the RO/TM Computer Based Training (CBT) located at https://east.esps.disa.mil/dod/dlaenergy/SitePages/Home.aspx. Within 90 days of completing the CBT, the TM shall attend the resident course. Registration can be accomplished by coordinating with the COR. (DLA Energy Funded Training)

C-1.6.4.3 Assistant Terminal Manager (ATM): The Service Provider shall employ an experienced Assistant Terminal Manager. The individual employed should have a minimum of three (3) years experiences in petroleum services operations and documented supervisory experience gained within five years immediately prior to the latter of the contract start date or the individuals hiring date. That experience shall have been supervisory experience in bulk storage or mobile fuel servicing operations with emphasis on equipment/systems maintenance and quality surveillance. Other than administrative duties such as the training or safety monitor, the Assistant Terminal Manager shall not be assigned collateral duties. ATM’s elevated to the manager position, short or long term, shall meet the collateral duty restrictions applicable to the manager position.

https://east.esps.disa.mil/dod/dlaenergy/SitePages/Home.aspx

C-1.6.4.4 Replacement of Essential Personnel: In the event it becomes necessary to replace any essential personnel, the Service Provider shall, within 5 work days, notify the Government in writing (e mail acceptable) as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person, or a resume of a proposed candidate that supports the experience requirements noted above. All proposed replacement personnel shall have qualifications that are equal to or greater than the qualifications of the person being replaced.

C-1.6.4.5 Resumes: Resume for essential personnel, the Corporate Executive Officer (CEO), Terminal Manger (TM) and the Assistant Terminal Manager (ATM) shall be submitted within 30 days of contract award..

A list of at least three (3) professional (work related) references, to include current telephone number and the express consent of the proposed candidate allowing DLA Energy to contact those referenced, shall accompany the resume.

C-1.6.5 Service Personnel: The personnel/position descriptions cited within this section are those applicable to NASJ. They are statements regarding skills that are required to satisfy specific labor needs for performance of services as listed in this PWS.

C-1.6.5.1 Fuel Accountant/Computer Operator, FST (Computer Operator IV): The Fuel Accountant shall be fully knowledgeable of manual and automated fuel management and accounting systems such as the Fuel Manager Defense (FMD), Fuel Enterprise Server (FES), Enterprise Business System (EBS), and the Supply computer systems applicable to the processing of fuel and cryogenic management accounting data. He/she shall possess sufficient computer skills to use client/server applications in a Microsoft Windows environment. Those skills shall include the ability to logon; shutdown; initiate modems; manipulate files and resolve technical issues and problems required to maintain a fully functional file, records, and reporting system; send and receive email;

and to use web browsers to send and receive information. The use Microsoft standard office products such as Word, Excel, and PowerPoint; other commercial off the shelf applications, utilities; and custom software in such a manner that daily fuel operations are effectively and efficiently conducted may also be required. Those skills shall include the use of the real time information systems, the manipulation data within the Fuel Manager system and the related fuel management modules and status systems. He/she shall also be fully knowledgeable of all DLA Business System Modernization Interim Policy and Procedural Guidance for the receipt, handling, issue, inventory, and accounting of petroleum products.

C-1.6.5.1.1 BSM-E Training: Fuel Accountants shall receive the resident three week Joint (FMD) Base Level Training Basic Accountant Course (3 weeks). Registration can be completed at the following website;

https://east.esps.disa.mil/dod/dla/dlaenergy/customer/SitePages/DLA%20Energy%20Customer%20Training.aspx, and with the assistance of the COR. (DLA Energy Funded Training)

C-1.6.5.2 Dispatcher/Computer Operator III, (DCO): The DCO/Computer Operator III shall possess sufficient skills to effectively operate the dispatch system and Business System Management-Enterprise (BSM- E)/Enterprise Business system (EBS). He/she shall also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers shall be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of Government and civilian aircraft, and Government forms used to document aircraft fuel servicing. He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas.

Individuals acting as dispatchers shall be capable of communicating in English, both orally and in writing. Except for those administrative and accounting duties outlined within this PWS, dispatchers shall not have collateral duties.

C-1.6.5.3 Driver/System Operator, (DSO): The DSO shall be qualified to perform fuel servicing operations (refuel/defuel operations) by mobile fuel servicing equipment/trucks. Operators shall be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities and shall demonstrate a practical knowledge of and ability to inspection and maintain fuel servicing equipment and systems. DSO shall be required to make basic input to the BSM-E/EBS system or maintain dispatch logs. All DSOs shall be licensed in accordance with the vehicle operating laws, regulations, and code of the state in which they will operate equipment and shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Service Provider shall ensure that all drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads.

https://east.esps.disa.mil/dod/dla/dlaenergy/customer/SitePages/DLA%20Energy%20Customer%20Training.aspx

C-1.6.5.3.1 Licensing. All drivers shall be licensed in accordance with the vehicle operating laws, regulations, and code for the state of Florida and shall possess a current/valid Commercial Driver’s License (CDL) with the appropriate HAZMAT and tank truck endorsements for the state of Florida. They shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Service Provider shall ensure that drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads. Driver records appropriate to the class of license an employee holds, i.e., individual Department of Motor Vehicle (DMV) driving record, and a current record of physical examination or certification shall be maintained by the Service Provider and made available for review by the COR on request. The Service Provider shall ensure that all drivers’ records are kept current for the term of the contract.

C-1.6.5.4 Fuel Distribution Systems Operator, (FDSO): The FDSOs shall have practical experience in operation of a fuel distribution system and facilities similar to NASJ. The FDSOs shall be able to perform receipt, issue, storage, spill cleanup, preventative maintenance scheduling, hazardous waste, and petroleum quality surveillance operations.

C-1.6.5.5 Fuel Laboratory Technician, (FLT): The FLT shall be experienced in the use of common fuel sampling equipment, aviation and ground fuel sampling procedures, and conducting laboratory tests of petroleum products commensurate with the level of analysis to be performed at the NASJ. After hours, the duties of the Fuel Laboratory Technician will be performed as a collateral duty by the DSO or FDSO. All personnel performing these duties shall be properly trained in accordance with applicable regulations.

C-1.6.5.6 Cryogenics Supervisor/Operator, (CSO) – See Appendix E

C-1.6.5.7 Wage Determination: In the event there is no wage determination listing for a class of services employee required, the Service Provider shall submit a request to conform to a specific wage determination category to the Contracting Officer. All such conformance issues shall be resolved prior to the submission of the final revised offer.

C-1.6.6 Labor Reporting: The Service Provider shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Service Provider is required to completely fill in all required data fields using the following web address: http://www.ecmra.rnil.

C-1.6.6.1 Reporting Inputs: The reporting will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Service Providers may direct questions to the help desk at help desk at: http://www.ecmra.mil.

C-1.6.6.2 Work Schedules: The Service Provider shall provide the COR with daily work schedules.

C-1.6.7 Replacement of Personnel: In the event it becomes necessary to replace any service personnel, the Service Provider shall, within 5 work days, notify the Government in writing (e mail acceptable) as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person that supports the experience as noted below. All proposed replacement personnel shall have qualifications that are equal to or greater than the qualifications of the person being replaced.

C.1.7 Operating Hours

C-1.7.1 Hours of Operation: The following is a table showing hours of operation for each specific petroleum function for which the Service Provider shall be responsible. The airfield is closed outside the aforementioned weekday and Saturday hours, Sundays and Federal holidays; however, local aircraft maintenance activities requiring fuel services may be undertaken anytime. Unless tasked by authorized authority to perform outside the times specified, the table clearly outlines the days of the week and the specific time of the day each function shall be manned. Refer to Appendix A for established fuel service operating hours that meet or exceed the published airfield-operating window.

http://www.ecmra.mil/

Table 1 Hours of Operation Hours of Operation (by function)

NAS Jacksonville

Function (1) Monday-Friday Saturday Sunday/Holidays

Terminal Manager (SM) Duties as Required

Assistant Terminal Manager (ASM) Duties as Required

Inventory and Accounting (FST) 0600-1430

Fuel Dispatch Center (DCO) 0000-2400 0000-2400 0000-2400

Aircraft Fuel Servicing Operations As Noted Below As Noted Below As Noted Below

Truck (Cold/Hot) Refueling (DSO) 0000-2400 0000-2400 0000-2400

Fixed Pit (Hot) Refueling (DSO) 0700-2300 0700-2300 0700-2300

Ground Fuel Delivery (DSO) 0700-1600 AR AR

Used Oil Operations (DSO) 0700-1600 AR AR

Bulk Storage Operations (FDSO) 0600-1430

Quality Surveillance (FLT) 0600-1430 AR AR

Cryogenic Storage and Distribution (CSO) 0700-1600

NOTE: This table is provided as a guideline and subject to change as required by the tempo of operations. It defines the days of the week and the normal hours of operation for which the Service Provider shall be responsible for providing immediate services. The table does not account for pre-operations equipment inspections, quality surveillance, or maintenance required rendering equipment and systems serviceable, nor does it dictate the level of manning required to undertake the level of support required. The workload window for direct refueling operations should not change (increase in duration on any day) but is subject to fluctuation in the daily start/stop times. The base will, at the earliest possible opportunity, provide the COR and Service Provider notice of such changes or request. The Service Provider will meet the demands of the operational tempo, exercises or similar requests..

NOTE: Air Show Fueling Services: NAS Jacksonville may, on occasion, sponsor an air show. Given the air show dates and base/COR tasking as outlined in Section C-4.0 Logistics Support, Cost Reimbursable, the Service Provider shall, by whatever means deemed most cost effective plan for and support all requirements. Service Provider manpower outside of normal working hours (Table 1) or augmentation applicable to this tasking shall also be included in the proposal. The contractor shall provide the equipment; refueler (less relaxation chambers if other than in place equipment is used), or sub-contract for services required. In either case, the Contractor shall arrange for the quality surveillance of the product supplied, the servicing of aircraft as required, the post air show disposition of residual product and the disposition (removal from the base) of contractor provided/sub-contracted equipment.

C-1.8 Reserve Training

Currently there is no requirement for training reservist. This section is reserved for future use should it become necessary.

C-1.9 Correspondence and Visits

The Service Provider shall notify the COR of any and all visits or notice of intent to visit contract management, its employees, or the contracted facilities by any federal, state, local government, base (military) office/agency, union representative, or contract corporate officers. Except for that considered to be company or proprietary documents, the Service Provider shall provide the COR copies of all correspondence resulting from such visits. The Service Provider shall establish a maintain a visitor’s log showing name of all visitors, date of visit, time of visit, organization, and reason of visit.

C-1.10 Information and Records Management

C-1.10.1 General: Documents held or generated by the Service Provider shall be open and readily available to Government inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. On termination of the contract, all records except personnel files, training records, equipment records, and proprietary company management records shall be deemed the property of DLA Energy and turned over to DLA Energy.

C-1.10.2 Proprietary Systems: Should proprietary company, or non DOD maintenance and accounting systems be installed by the Service Provider, the Service Provider shall provide continuous secure web access or access to a secure workstation that will fully portray any and all work in progress, completed, and planned.

C-2.0 Performance Requirements

C-2.1 General

The following sections define the specific performance requirements for capitalized fuel services at NASJ. The Service Provider shall be fully responsible for performing the tasks and duties outlined in this section.

C-2.2 CLIN 0001 – Alongside Aircraft Refueling Services

C-2.2.1 Aircraft Fuel Services: Receive, store and issue aviation fuel products to/from aircraft and support equipment by mobile fuel servicing vehicles, fixed/mobile pantographs or hose sets supplied by fuel servicing vehicles, fixed direct refueling systems, or a combination thereof. Guidance, policy, and procedures regarding the performance of all such fuel servicing operations are outlined in NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and local SOP. The Service Provider shall be responsible for performing all aviation fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control.

C-2.2.1.1 Response Time: As outlined in Section C-1.7, Operating Hours, the Service Provider shall be capable of providing fuel services to station and transient aircraft 24 hours a day. Each request for fuel services shall result in the dispatch of a fuel servicing truck/operator to the aircraft identified by the requester within 20 minutes. If a request for services is for multiple aircraft, the Service Provider shall continue to service all subsequent aircraft in the order prioritized. However, note that the multiple aircraft response rule does not preclude the requestor from requesting more than one fuel service truck/operator. The response to or scheduling of direct refueling operations shall be such that the operator are physically present on site at the time the aircraft to be serviced arrives at the designated refueling pit. Driver and operators shall not interrupt the flow of work, i.e., service aircraft to which they are not directed, without approval by the dispatch center, nor shall they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center.

On arriving at an aircraft, operators shall take all steps and precautions necessary to service the aircraft in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and local SOP. Service response times in excess of this requirement shall be fully and accurately recorded and explained in the dispatch pass down log and management reports

C-2.2.1.2 Dispatching: Requests for all aircraft fuel services shall be taken by and processed by the fuel dispatch center. Based on the specific request, equipment and personnel shall be dispatched and controlled as needed to satisfy the request received. All requests for fuel services shall be recorded, monitored, and historical records kept utilizing BSM-E/EBS ADP equipment. The dispatch center shall be manned by qualified dispatch personnel for NASJ hours of operation.

C-2.2.1.3 After Hours Response: The Service Provider shall establish an afterhours notification mechanism, a means of being contacted in the event emergent services or workforce augmentation is required.

Requests for any/all emergent or workforce augmentation shall be met within two (2) hours as measured from the time the Service Provider is notified until the operator is in position to perform the service required.

http://www.natec.navy.mil/

C-2.2.1.4 Mobile Fuel Servicing: The Service Provider shall provide the aviation fuel servicing equipment in sufficient numbers to undertake the workload outlined in Appendix A. The Service Provider shall maintain all furnished trucks, tractors, equipment cargo tanks, refueling/defueling systems and components in a safe, serviceable, ready for dispatch condition. Equipment inspections and product sampling testing shall be completed and documented on the system inspection forms prior to the initial use of the equipment for the duty day.

C-2.2.1.5 Direct Fuel Servicing: Government furnished equipment consisting of a two lane direct refueling pantograph systems and a portable truck supported pantograph at the H-60 ramp shall be inspected, maintained, and operated by the Service Provider. See Appendix A, Government Furnished Facilities. Equipment/system inspections and product sampling/testing shall be completed and documented on the system inspection forms prior to the initial use of the equipment for the duty day.

C-2.2.1.6 Jet Fuel Defuel Services: NASJ provides defuel services. Products defueled from aircraft are tested to ensure the quality of the product and disposed of accordingly. Quality product is re-issued to aircraft or may be returned to bulk and credit given to the appropriate squadron. In the event off-specification product must be defueled from an aircraft, the Service Provider shall report to the COR and receive disposition instructions.

C-2.2.2 Ground Fuel Services

C-2.2.2.1 General: Ground fuel delivery operations are defined as the issue or defuel, by truck, of ground fuels, i.e., gasoline, and jet fuel to authorized customers. The Service Provider shall be responsible for performing all ground fuel delivery operations, and safeguarding fuel supplies under its control during normal and adverse conditions. Appendix A provides a more detailed historic picture of ground fuel deliveries by truck for the periods indicated. For the most part, ground fuel deliveries are restricted to the flight line area. Morning deliveries of MUR are made Monday through Friday. JP5 is delivered as required seven days per week.

C-2.2.2.2 Equipment: The Service Provider shall furnish ground fuel servicing equipment configured in accordance with Sections C-2.4.4, Vehicles,, and the qualified/licensed personnel to operate and maintain all such equipment to undertake ground fuel delivery operations during the days and hours specified in Table 1, Hours of Operation. Equipment inspections shall be completed and documented on the vehicle inspection forms prior to the initial dispatch of the equipment for the duty day.

C-2.2.2.3 Delivery: Ground fuels, regular unleaded gasoline (MUR) and jet fuel (JP5), shall be delivered as noted above. Unscheduled requests for ground fuel deliveries, for which there is no specific response time, received by the fuel dispatch center shall be accomplished within the time limits mutually agreed upon by the requesting activity and dispatcher.

C-2.2.3 Bulk Storage Operations

C-2.2.3.1 General: Bulk Storage operations are defined as the receipt, storage and handling, and issue of DLA Energy capitalized bulk fuel products at NASJ fuel facility. The Service Provider shall be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, and actions taken to conduct all storage related actions and safeguarding fuel supplies under its control during normal and adverse conditions. Manual gauging will be used to determine beginning and ending inventory levels and transfer operations as well as daily inventory levels. The Service Provider shall monitor ATG, sensing, and flow control systems continuously. ATG readings shall be validated by manual gauging quarterly.

C-2.2.3.2 Storage: The Service Provider shall operate and maintain the bulk storage system and related facilities at NASJ. The bulk storage system consists of three (3) 630,000-gallon aboveground jet fuel tanks, related components, receipt headers, and fill stand area. See Appendix A, Government Furnished Facilities, for a detailed breakdown of these facilities.

C-2.2.3.3 Receipt: The Service Provider shall be responsible for receipt of all bulk fuel products, for the NASJ fuel facility. All receipt operations shall incorporate the procedures outlined in NATOPS 00-80T-109 paragraph 12.13.3. Product is received by commercial tank truck from DFSP (FLC) Jacksonville as scheduled/requested by the Service Provider.

C-2.2.3.4 Transfers/Issues: The Service Provider shall transfer and issue jet fuel to refuelers for subsequent issue to aircraft. Except for scheduled maintenance and other occurrences of which the fuel dispatch center has been notified, the Service Provider shall maintain tank and fillstand systems in the ready-to-issue mode to transfer/issue products on demand

C-2.2.3.5 Transfers to Refuelers: For the purpose of local/Service Provider refueler top-offs, the jet fuel fillstand is a driver-operated, supply on demand or self-service system. Documentation relevant to refueler top-offs and the disposition of those documents shall be compiled and controlled in accordance with local instructions and IAW any relevant DLA policy or instruction.

C-2.2.3.6 Transfers to the Direct Refueling System, NASJ: Issues by (transfers to) the direct refueling system shall be accomplished by the Driver/System Operators assigned to the direct refueling system. System alignment for all such operations shall be undertaken and monitored by the FDSO assigned to the bulk storage area. The Service Provider shall be responsible for all coordinated gauging, measurement, reconciliation, and documentation actions relevant to all transfer operations.

C-2.2.4 Used Oil Services – The contractor will provide used oil services for all NAS Jacksonville needs as described in Appendix F.

C-2.2.5 Recyclable and Recoverable Fuels

C-2.2.5.1 General: The Service Provider shall be responsible for recycling and recovery of aviation jet fuels and ground fuels aboard NASJ. This includes, but not limited to, the recovery and recycling of fuels from:

quality surveillance samples, facility maintenance activities, tank bottoms, and Government bowser carts. The Service Provider shall be responsible for coordinating with the COR for disposition instructions of all recoverable and recyclable fuel stocks.

C-2.2.6 Maintenance

C-2.2.6.1 General: The Service Provider shall be responsible for daily, weekly, monthly, and situational preventive and operator maintenance of government fuel facilities and related fuel handling equipment in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and UFC 3-460-03 Unified Facilities Code (UFC) Operations and Maintenance: Maintenance of Petroleum Systems, DoD regulation 4140.25-M Chapter 8, and applicable contract clauses, and DLA Energy Operations and Maintenance Manuals available on site. The Service Provider shall provide all manpower, materials and equipment not otherwise specified as Government- furnished to accomplish preventive maintenance.

C-2.2.6.2 Preventive Maintenance: Preventive maintenance tasks will be defined as recurring, periodic or scheduled work to preserve a facility by preventing its deterioration. The Fuel Service Provider shall be responsible for the normal and continuous use, operation, maintenance, and real time reporting of discrepancies applicable to all systems, facilities, and equipment furnished by DLA Energy. Petroleum system means an underground or aboveground fuel storage tank, associated fuel piping, pump house, loading and unloading station, hydrant fuel system and associated hydrant outlets and pantographs, oil water separator, ancillary equipment and appurtenances, electrical power and controls, lighting, emergency generators, refueler truck parking, fire protection system, and containment system, if any.

C-2.2.6.2.1 Daily, Weekly, Monthly, or Situational Requirements: The Service Provider shall ensure that all Government property is preserved and maintained in a safe working condition. It is essential that the Service Provider devote adequate effort to the daily, weekly, monthly, or situational preventive maintenance to Government property. The Service Provider shall provide for the inspection and servicing of equipment and facilities at time intervals specified in NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and UFC 3-460- 03 Unified Facilities Code (UFC) Operations and Maintenance: Maintenance of Petroleum Systems, DoD Regulations 4140-25M Chapter 8, or exceed manufacturer recommendations for preventive maintenance.

Preventative maintenance includes performing, at a minimum, the recurring services recommended by the manufacturer or in accordance with commercially accepted practices, as well as the effort required to keep a facility, a piece of equipment or system functioning. While DLA Energy does not plan to dictate specific PM requirements or practices, the Service Provider’s daily, weekly, monthly, or situational maintenance program shall provide a systematic approach to planning, scheduling, documenting/reporting and managing (labor, materials and time) to perform those actions that contribute to the uninterrupted functioning of the fuel terminal.

The PM program shall include periodic inspection, testing and minor repair of equipment and facilities in accordance with manufacturer’s recommendations or commercially accepted practices. The Service Provider shall ensure that the costs for daily, weekly, monthly, and situational preventive maintenance and minor repair are included in CLIN 0001 on a firm fixed price basis.

Note

The Service Provider shall not provide maintenance and repair beyond the aforementioned preventive maintenance unless directed by the Contracting Officer. In emergency situations, the Service Provider may receive verbal approval from the Contracting Officer.

C-2.2.6.3 Quarterly, Semi-Annual, Annual Requirements: DLA Energy under the SRM Recurring Maintenance Program will perform periodic maintenance tasks on a quarterly, semi-annual, and annual basis, in accordance with the UFC 3-460-03 Chapter 10 and DoD regulation 4140.25-M Chapter 8. DLA Energy will also take immediate action to assess emergency situations and minor repair. This includes all facilities and equipment on the inventory list that DLA Energy is responsible for sustainment, restoration and modernization IAW P-12.

Periodic testing of systems/components, generally on a quarterly basis, is included within the DLA Energy services of maintenance and repair.

NOTE

The Service Provider will receive all documents related to the completion of these maintenance actions from the COR and record the completion in their PM Program for tracking purposes.

C-2.2.6.4 Corrective Maintenance: The Service Provider shall identify and report all corrective maintenance required for government fuel facilities and related fuel handling equipment above that defined as preventive maintenance or minor repair to the COR. DLA Energy may direct the Service Provider, through a Task Order, to perform corrective maintenance as required.

C-2.2.6.4.1 Any sub-Service Provider employees working at the terminal to accomplish maintenance and repair at any time other than the normal hours of operation must be under the observation of an employee of the Service Provider who is familiar with the system/subsystem undergoing maintenance and repair. Service Provider will ensure that sub-Service Provider employees receive a safety briefing prior to start work.

C-2.2.6.5 Minor Painting and Spot Painting: The Service Provider shall accomplish minor painting as part of his housekeeping requirements. Spot painting is painting needed to protect equipment, pipes, tanks, buildings, fences, etc., or to keep the major portion of the paint in good condition. Spot painting is repainting of equipment, etc., when paint has chipped or loosened from painted surface. When more than 25% of the surface requires painting, this will not be considered spot painting. All vertical surfaces above 10 feet from existing secure footing, which require spot painting, shall be accomplished by the Service Provider after issuance of a task order.

C-2.2.6.6 Maintenance Records: The Service Provider shall keep records up to date and make them available to the COR for review upon request and surrender all such records and engineering data to DLA Energy at the expiration or termination of this contract.

C-2.2.7 Cryogenic Services – The contractor will provide cryogenic services for all NAS Jacksonville needs as described in Appendix E.

C-2.3 General Management and Administrative

C-2.3.1 Inventory and Accounting (BSM-E/EBS): The Service Provider shall be responsible for the inventory management of capitalized petroleum products held within the facilities, equipment, tanks, and vehicles the responsibility under Service Provider control. The Service Provider shall be responsible for management of Pre-positioned War Reserve Stocks (PWRS), Peacetime Operating Stocks (POS), and maintaining the required Safety Level (SL) for NASJ. The Service Provider shall provide accurate inventories of all DLA Energy capitalized bulk petroleum stocks at NASJ in accordance with DoD 4140.25-M, all applicable DLA Energy and Navy policies, and all clauses of this contract. The Service Provider shall be responsible for updating the automated accounting system to provide information to DLA Energy on current inventory levels IAW I-0005 I119.04. Any anticipated fuel shortages, based on customer requests, shall be reported to the COR immediately.

All product receipts, issues, shipments or transfers shall be properly documented and auditable. The COR shall be informed immediately of any discrepancy in inventory.

C-2.3.2 Product Quality Surveillance

C-2.3.2.1 Responsibilities: The Service Provider shall be responsible for maintaining the quality of DLA Energy owned product stored at NASJ fuel facilities, to include but not limited to; monitoring product deterioration and contamination in accordance with MIL-STD-3004, Department of Defense Standard Practice, Quality Assurance/Surveillance for Fuels, Lubricants and Related Products; NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual; and the Service Provider’s developed Quality Control Plan.

C-2.3.2.2 Quality Determination: No petroleum products shall be received, or issued without first determining and confirming conformance with product quality requirements. Non-conforming product shall be reported to the QAR DLA America’s East immediately. Anytime product is received into a tank, the tank’s contents shall be suspended from issue pending quality conformance sampling and testing. The Service Provider shall ensure that certificates of quality conformance (test reports) are maintained on file for all on-hand fuel stocks.

C-2.3.2.3 Laboratory Operation: The Service Provider shall operate and maintain government furnished petroleum laboratory facilities…