SPD Surge_SOW_2023-12-27_Final.docx
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- Attached to
- Surgical Instrument Decontamination- Surge Federal contract opportunity
- Solicitation number
- W81K0024R0010
- Issued by
- Department of the Army Medical Command
About this file
This statement of work and related pre-solicitation notice describe a requirement for non-personal surgical instrument decontamination surge support services. The Brooke Army Medical Center requires inspection, assembly, and packaging of 200-230 decontaminated instrument sets during each identified surge event weekend from 0600 on Saturday to 2200 on Sunday. Services will be performed onsite by contractor personnel in accordance with regulatory standards and quality levels. The single award firm-fixed-price contract will have a base period of February 1, 2024 through July 31, 2024. The solicitation is expected to be posted on January 5, 2024 as a total small business set-aside utilizing lowest price technically acceptable procedures. The North American Industry Classification System code is 622110 and the small business size standard is $47 million. Interested parties should monitor the System for Award Management website for solicitation details and amendments.
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STATEMENT OF WORK
Surge Instrument Assembly Department of Operative Services Brooke Army Medical Center Fort Sam Houston, Texas 78234
1. GENERAL
1.1. This is a non-personal service contract, as defined in FAR 37.101, under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Any personal injury claims alleging negligence by the individuals within the scope of the individual’s performance of the contract shall not be processed by the Department of Defense (DoD) in the same manner as claims alleging negligence by DoD military or civil service employees. The contract shall not create an employer-employee relationship between the Government and any corporation, partnership, business association or other party or legal entity with which the contractor may be associated.
1.2. Description: The Contractor shall provide the inspection, assembly, and packaging of decontaminated/cleaned surgical instrument sets in support of the Sterilization/Processing/Distribution (SPD) Section under the Department of Operative Services (DOPS) at the Brooke Army Medical Center (BAMC) located on Fort Sam Houston, Texas. Services provided under this contract shall be as comprehensive as Government-supplied facilities, equipment, and support services permit.
1.3. Scope: For every official “Surge Event” identified by BAMC, the Contractor shall independently provide an appropriate number of contract personnel to perform services, adhere to all regulatory requirements, monitor onsite operations, manage the onsite workflow, and provide necessary administration to perform services to the standards and acceptable quality levels identified in this Statement of Work (SOW).
1.4. Objective: At any given time, based upon the result of internal audits conducted within the SPD Section in relation to instrument sets, BAMC will identify the need for an official “Surge Event” to reduce the number of backlogged sets and minimize the potential impact to scheduled surgical procedures. A 72-hour advance notification shall be provided to the Contractor to provide services and the Contractor will have 24-hours to confirm support.
2. SERVICES
2.1. The SPD Section shall issue the Contractor decontaminated/cleaned instrument sets for inspection, assembly, and packaging. The Medical Treatment Facility (MTF) anticipates the volume of instrument sets as ranging from 200-230 for every official “Surge Event” identified by BAMC. A set is defined as a group of instruments classified as having a unique entry in the CensiTrac system. All services shall be performed onsite. Neither the Contractor, nor its contract personnel, are permitted to remove any government-owned material from the MTF at any given time.
2.2. Inspection: Contract personnel shall take issued instrument sets to designated stations, where they can be sorted and inspected to ensure that they are free and clear of any defects (unclean, missing, damaged, or dysfunctional instruments). In the case of an instrument defect(s), the contract personnel shall present to the SPD Section for further inspection and/or coordination for a replacement instrument. The Contractor is not authorized to dispose of any government-owned material.
2.3. Assembly: Contract personnel shall assemble each instrument set in accordance with the BAMC policy, BAMC Standard Operating Procedures (SOP), manufacturers written instructions, American National Standards Institute (ANSI) / Association for the Advancement of Medical Instrumentation (AAMI) ST79. Any set identified as having a defect that requires instrument replacement or a missing instrument shall be presented to the SPD Section for further inspection and/or coordination for a replacement instrument. All required instruments within each set must be accounted for.
2.4. Packaging: Contract personnel shall place the assembled sets with the count sheet in designated trays, containers or wraps that allow the instruments inside to be sterilized. All completed instrument sets shall be returned to the SPD Section for final inspection and CensiTrac entry.
2.5. Upon completed receipt, if the SPD Section notes any damage of government-owned material that was not previously identified by contract personnel, the Contractor may be held financially liable for costs associated with replacement and/or repairs, to include shipping charges. In these situations, the final determination shall be issued by the Contracting Officer (KO).
3. HOURS OF PERFORMANCE
3.1. For every official “Surge Event” identified by BAMC, the Contractor is provided a 72-hour notification to perform services upon the next immediate weekend between the hours of 0600 on Saturday and 2200 on Sunday.
3.2. The Government reserves the right to review and validate services performed by the Contractor by any means necessary, which may include the implementation of logged procedures, that shall be maintained within the designated area onsite. These logs are for the sole use of the Government to ensure compliance with services claimed in this contract and shall not be provided to the Contractor for any reason or purpose. Under no circumstances shall the Government sign a Contractor’s timesheet. All services claimed by the Contractor for compensation shall be performed onsite.
4. QUALIFICATIONS
4.1. The Contractor shall adequately staff contract personnel possessing the necessary training and experience to safely provide the services listed in accordance with industry standards, and within the allotted times provided in Section 3.1 for each official “Surge Event” identified by BAMC. The Contractor shall independently provide an appropriate number of contract personnel to perform services, adhere to all regulatory requirements, monitor onsite operations, manage the onsite workflow, and provide necessary administration to perform services to the standards and acceptable quality levels identified in this Statement of Work (SOW). The government shall not provide contract personnel with SPD Technician training in order to perform services.
4.2. All contract personnel shall possess qualifications meeting or exceeding the Joint Commission (TJC) standards, provide the highest consideration to patient dignity, and observe the precepts of the American Hospital Association’s “Bill of Rights for Patients”.
4.3 Contractor will ensure that personnel performing these services or otherwise interacting with BAMC personnel while in the course of performing these contracted services possess the ability to read, write and speak English with sufficient clarity to effectively communicate with BAMC personnel.
5. ADMINISTRATIVE
5.1. The contractor shall independently track, and report work performed during the “Surge Event”, noting the set identifier, set name, time of completion, defects noted, and anything preventing a full and complete set and provide this report to the government.
5.2 Surge Event Reports: The Contractor shall submit a report to the SPD Section that identifies the total number of sets completed and identifies each set by name, no more than one (1) business day after every official “Surge Event” identified by BAMC. This report may be completed by using a contract company owned and operated software or by excel.
| 5.2.1 | Dates of reporting period. |
| 5.2.2 | Associated contract and/or task order number. |
| 5.2.3 | Total number of personnel that provided services at MTF during the surge event. |
| 5.2.4 | Individual name and tracking number of sets assembled. |
| 5.2.5 | Description of defects or discrepancy by set. |
| 5.2.6 | List of sets that could not be assembled and reason. |
6. SECURITY REQUIREMENTS
6.1. Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances shall be grounds for denying access to U.S. installations, buildings, and controlled areas. The Contractor shall ensure that all contract personnel used in performance of this contract complies with these requirements and that all contract personnel are made aware of and comply with these requirements.
6.2. Local Background Checks: The Contractor shall coordinate and schedule all Local Background Check (LBC) requirements with the Contracting Officer Representative (COR) before contract personnel can provide services onsite. The COR shall provide the Contractor with all required documentation, review all documentation submitted by the Contractor, and initiate all requests for contract personnel LBCs with the Provost Marshals Office (PMO). The Contractor is responsible for monitoring the coordination and completion of all LBC requirements with the COR in advance of any surge event, no later than 14 calendar days prior. Given the timeframe required to process these LBCs in conjunction with the minimum 72 hour notice required for performance of a surge event the contractor needs to submit a pool of candidates for LBC within the first 15 days of the start of the contract to ensure sufficient contract staffing is available when notified of the first surge event.
6.3. Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for contract personnel use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Defense Health Agency Administrative Instruction (DHA-AI) 003.
6.4. Operations Security (OPSEC) Requirements: Contract personnel shall adhere to facility security policies and restrictions. Contract personnel shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the public.
6.5. Contractor Identification Badges: The Government MTF shall provide identification Badges to contract personnel for specific door access. Contract personnel shall wear the MTF-issued Badges on their outermost garment at all times while providing services at the MTF, unless directed otherwise by protocol (such as in the operating rooms). The Contractor shall collect all ID Badges upon completion of the contract, or for contract personnel whose employment has expired or has been terminated and shall return these items to the COR within seven (7) calendar days.
6.6. Access & General Protection/Security Policy & Procedures: This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. For Contracts that Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with- The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor. A Secret security clearance is required for the contract employee to perform the scope of work. The Contractor shall have a proper Facility Clearance (FCL). The Contractor's employee shall report to the workplace with a favorable National Agency Check with Law and Credit/T3/T3R and a Secret or Interim Secret clearance in order to gain access to the workplace. DD254 shall be processed at no added cost to the contract.
6.7. Freedom Of Information Act Program (FOIA & Privacy Act): The contractor shall comply with DOD Regulation 5400.7-R, DOD Freedom of Information Act Program requirements. The Freedom of Information Act sets policy and procedures for the disclosure of records to the public and for marking handling transmitting and safeguarding For Official Use Only materials.
6.8. Reporting Requirements: The contractor shall comply with DoD 5200.2-R, January 1987, Personnel Security Program and AR 380-67, 9 September 1988, Department of the Army Personnel Security Program Regulation. Contractor shall report to the BAMC Security Manager any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.
6.9. Removal of Contract Employee: The government reserves the right to require immediate temporary or permanent removal of any individual whose actions raise reasonable suspicion that patient care or services may be compromised in any way or that pose a threat of harm to other contractor/government personnel or self. The employee may be required to submit to drug/alcohol testing. The government reserves the right to require temporary or permanent removal of any individual who refuses testing. Notification of all removals will be made by the Contracting Officer Representative (COR). Removal of any individual does not relieve the contractor of any performance requirement.
6.10. Physical Security: The contractor shall comply with all Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements.
7. SAFETY
7.1. The Contractor shall ensure its personnel are familiar with facility safety regulations. Such regulations include, but are not limited to, general safety, fire prevention and waste disposal. All BAMC regulations are accessible through the BAMC intranet or can be provided by the SPD Section and/or NCOIC upon written request from the Contractor.
7.2. The Contractor shall ensure its personnel comply with the local installation requirements regarding the use of company or privately owned vehicles and the operation of same on the military installation to include appropriate driving licensure and liability insurance coverage.
7.3. Contactor will ensure that any company owned/operated vehicles used in the course of providing these contracted services are maintained in a manner so as to not leak or otherwise contaminate the areas on which they are stationed. Contractor is fully responsible for the safe storage and disposal of any by-products produced in the course of performing these contracted duties.
8. CONDUCT
8.1. The Contractor is responsible for its personnel’s conduct, who are expected to act and present themselves in a professional manner while within BAMC property, and in the course of providing these contracted services.
8.2. Inquiries: Contractor shall ensure its personnel do not respond to any media inquiries, nor otherwise engage in any interview, nor provide any comment or response to media personnel regarding BAMC without the knowledge and written approval from the BAMC commander.
8.3. Complaints: The Contractor shall have no more than one (1) substantiated complaint about any of its personnel providing these contracted services during anyone (1) period of performance. Any complaints that are validated by the SPD Section Chief shall be reported in writing to the Contracting Officer Representative (COR) for appropriate action.
8.4 Recording: In accordance with DHA-AI 6000.02 4(e) photography, videotaping, filming, recording, and imaging patients, visitors, and BAMC Staff is not authorized for personal use, or the use of other persons or entities, without the consent of those identifiable members.
9. INVOICING
9.1. Contractor will submit all invoices as 2-in-1 invoice through Wide Area Workflow (WAWF) within 30 days after every official “Surge Event” identified by BAMC in which the services were provided.
9.2. All invoices submitted through WAWF must include appropriate and/or sufficient documentation to validate the number of quantities billed, as an attachment.
10. GOVERNMENT OBSERVED HOLIDAYS
10.1. The Contractor is not required to perform services on any Government-observed holidays.
10.2. The following Government holidays are observed:
| New Year’s Day | Labor Day | ||
| Martin Luther King Jr.’s Birthday | Columbus Day | ||
| President’s Day | Veteran’s Day | ||
| Memorial Day | Thanksgiving Day | ||
| Juneteenth | Christmas Day |
Independence Day
11. RELEASE OF INFORMATION/CONFIDENTIALITY
11.1. The Contractor shall keep any patient information confidential and shall not release any patient information to unauthorized personnel. All associated materials deemed relevant to the Government, which have been generated by the Contractor in the performance of this contract, are the exclusive property of the U.S. Government. Any request for information relating to this contract presented to the Contractor shall be submitted to the COR. No information will be released by the Contractor. Standard HIPAA practices will apply for the handling of all patient information.
11.2. Confidentiality of Information: Unless otherwise specified, all financial, statistical, personnel, and/or technical data which are furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of healthcare services under this contract. The Contractor shall not release any of the above information without prior written consent of the KO.
12. NOTICE OF CONFERENCE
12.1. The Contractor, or authorized representative, may be required to attend a conference prior to commencement of any work performed under this contract. A representative of the Contracting Office will notify the Contractor after entering into the contract as to the specific time and location of the conference.
12.2. These conferences will normally occur telephonically: however, the Government reserves the right to require the personal presence of the Contractor in accordance with FAR 42.5.
13 Health & Immunization Requirements
13.1 Contractor shall provide the COR, 10 calendar days before beginning services under this contract, a physical examination certificate for all contract personnel who shall provide services. The certification shall state the date on which the physical examination was completed and the name of the physician who performed the examination. The physician performing the examination shall sign this certification. The physical examination shall include the following:
13.1.1 A history to show that contract personnel have completed a primary series of immunization with tetanus and diphtheria toxoids and that a booster dose is current (within the past 10 years).
13.1.2 A test for immunity to the hepatitis (Type B) virus with documentation of the results.
13.1.3 A profile shall be established to show immune status to hepatitis. Non-immune Healthcare Workers (lacking anti-HB(c) or anti-HB(s)) shall be required to complete an immunization series with a Hepatitis-B vaccine (e.g., Recombivax, Engerix).
13.1.4 Serologic evidence of immunity to measles and rubella or documentation of immunization with measles, mumps, and rubella (MMR) vaccine using the following guidelines i) Employees born before 1957 without documentation of previous vaccination with MMR should receive one (1) dose.
13.1.5 Annual influenza immunization. Verification of current annual influenza vaccination shall be provided no later than December 31st of each calendar year.
13.2 Failure to meet the requirements stated herein, or when test results determine that contract personnel have a contagious disease, the KO may, upon the advice of the MTF commander or his clinical staff, determine that such contract personnel is not an acceptable individual to perform services under this contract.
14 Applicable Publications:
14.1 Department of Defense Contract Security Classification Specification (DD Form 254)
14.2 Department of Defense Security Agreement (DD Form 441)
14.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)
14.4 Installation Access Control (AE Reg 190-16)
14.5 The Army Physical Security Program (AR 190-13)
14.6 Contractor Identification (AE Reg 27-715)
14.7 Department of Defense Privacy Program (DoD 5400.11-R)
14.8 Information Assurance Workforce Improvement Program (DoD 8570-M)
14.9 Information Assurance Training Certification & Workforce Management Directive (DoDD 8570.01)
14.10 Information Assurance (AR 25-2)
14.11 DoDI 6055.01 Safety & Occupational Health
14.12 Policies & Procedures for Property Accountability (AR 735-5)
14.13 Occupational Safety & Health Administration Public Law 91-596
14.14 Health Insurance Portability & Accountability Act of 1996, (Public Law 104-191)
14.15 Joint Commission (JC) Manual (Current Edition)
14.16 MEDCOM Regulation 600-3, dated 5 Dec 90 Personal General, Off Duty Employment
14.17 Composition, Mission, and Functions of the Army Medical Department (AR 40-1)
14.18 Army Medical Treatment Facilities & General Administration (AR 40-2)
14.19 Medical Services: Medical, Dental, and Veterinary Care (AR 40-3)
14.20 Army Medical Department Facilities/Activities (AR 40-4)
14.21 Preventive Medicine (AR 40-5)
14.22 Medical Facility Management of Sexual Assault and subsequent related AMEDD policy memorandums (AR 40-36)
14.23 Medical Record Administration & Healthcare Documentation (AR 40-66)
14.24 Clinical Quality Management (AR 40-68)
14.25 Standards of Medical Fitness (AR 40-501)
14.26 Immunizations & Chemoprophylaxis (AR 40-562)
14.27 The Army Physical Security Program (AR 190-13)
14.28 The Army Privacy Program (AR 340-21)
14.29 Army Public Affairs, Public Information (AR 360-5)
14.30 Department of Army Information Security Program (AR 380-5)
14.31 Information Systems Security (AR 380-19)
14.32 Information Systems Security Monitoring (AR 380-53)
14.33 The Department of the Army Personnel Security Program (AR 380-67)
14.34 Army Substance Abuse Program (ASAP) (AR 380-85)
14.35 Army Safety Program (AR 385-10)
14.36 Accident Investigation & Reporting (AR 385-40)
14.37 Army Substance Abuse Program (AR 600-85)
14.38 Preventive Medicine (DA PAM 40-111)
14.39 Occupational Medical Surveillance Manual MEDCOM (DoD 6055.5-M)
14.40 Sexual Assault Prevention & Response (SAPR) Program (DoDD 6459.01)
14.41 Index of Command Administrative Publications (PAM 25-31)
14.42 Regulation 4500.32-4 Military Standard Transportation & Movement
14.43 Procedures TG 149 Guidelines for Controlling Occupational Exposure to Hazardous Drugs
14.44 TG 190 Guide to Managing Exposure to Blood borne Pathogens
14.45 Joint PUB 1-02, 12 Apr 01 (JP 1-02)
14.46 DoD Dictionary of Military Terms (www.dtic.mil/doctrine/jel/doddict)
14.47 BAMC Infection Control Policy & Procedure Guide
14.48 Common Military Training (DODI 1322.31)
14.49 Joint Ethics Regulation (DoD 5500.07-R)
14.50 American National Standards Institute/Association for the Advancement of Medical Instrumentation’s (ASNI/AAMI’s) standard ST79:2017 - Comprehensive guide to steam sterilization and sterility assurance in health care facilities
15 Definitions and Acronyms
15.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.
Ancillary Personnel – This includes all HCPs except for Medical Doctors (MD) and Doctors of Osteopath (DO).
Backup Personnel – Pre-approved contract personnel designated to move into the position of the primary contract personnel to perform required services for the duration of his/her absence.
Beneficiaries of the Military Healthcare System – Those individuals entitled to care at the MTF in accordance with AR 40-3.
Case – A single visit to an OR during which one or more surgical procedures are performed, resulting in all sets, trays, or individually wrapped instruments used in support of planned MIS procedures. Planned MIS procedures may result in non-minimally invasive sets.
Continuing Education – Education beyond initial professional preparation relevant to the type of patient care delivered in the organization provides current knowledge relevant to the field of practice and is related to findings from quality assurance activities.
Contracting Officer (KO) – A person with the authority to enter, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. NOTE – The only individual who can legally bind the Government.
Contracting Officer’s Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference I, regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s Technical Representative (COTR), technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the KO as alternate CORs.”
Contractor – Supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
Contract Personnel – Individuals employed by the Contractor to perform services.
Contractor-Acquired Property – Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.
Day – Unless otherwise specified, refers to a calendar day.
Defect – Missing, damaged, or dysfunctional equipment and/or instruments, positive hemochecks, and missing filters.
Defective Service – Service output that does not meet the standard of performance associated with the PWS.
Deliverable – Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.
Facilities – Building, equipment and supplies necessary for the implementation of service by personnel.
Government-Furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to contract personnel for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.
Government Property – All property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.
Holiday Hours – Hours of service provided during Federal Holidays by contract personnel.
Military Health System (MHS) Genesis – An electronic health record for MHS and charting system for HCPs at the MTF. It provides enhanced, secure technology to manage health information; a single health record for service members, veterans, and their families; navigates the MTF’s appointment scheduling program, pharmacy, lab, and radiology ordering system and is interlinked with other departments within the MTF.
Military Time – On a 24-hour clock, shall read as follows:
8:00 am = 0800 9:10 am = 0910 Noon = 1200 9:10 pm = 2110 Midnight = 2400 12:01 am = 0001
Minimally Invasive Surgical (MIS) Instruments –Instrumentation that may be utilized for specific surgical cases, including but not limited to: Laparoscopy, Hysteroscopy, Endoscopy, Arthroscopy, Video-Assisted Thoracoscopy, and Robotic-Assisted Surgeries.
Property Administrator – An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of contract personnel.
Physical Security – Part of security that is concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.
Quality Assessment & Improvement – Those actions taken by the Government to check services to determine if they meet the requirements of The Joint Commission (TJC), U.S. Army Medical Command, quality assurance and risk management program, and ensure that the contract personnel comply with the terms and conditions of the contract.
Quality Assurance – The various functions, including inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.
Quality Assurance Surveillance Plan (QASP) – The key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the PWS. It provides specific details on how the Government shall survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal Government document.
Quality Control – All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.
Replacement Personnel – Contract personnel selected to fill a position for the duration of the contract period that was previously occupied by another contractor personnel.
Subcontractor – One that enters a contract with a prime Contractor. The Government does not have a contract with the subcontractor.
Subcontract Personnel – Individuals employed by the Subcontractor to perform services.
Tricare – A regionalized, tri-serviced, Contractor-supported, DoD-managed healthcare system.
Technical support - Investigate or trouble shoot minimally invasive surgical procedures sets or instrumentation not properly working in accordance with manufacturer’s intended use and instructions.
Workday – Hours of service provided in a single day by contract personnel.
Work Week – Sunday through Saturday, unless otherwise specified.
15.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.
| AAAHC | Accreditation Association for Ambulatory Health Care | |
| AAMI | Association for the Advancement of Medical Instrumentation | |
| ACGME | Accreditation Council for Graduate Medical Education | |
| ACLS | Advance Cardiac Life Support | |
| ADP | Automated Data Processing | |
| AFARS | Army Federal Acquisition Regulation Supplement | |
| AHA | American Heart Association | |
| ALMS | Army Learning Management System | |
| ALS | Advanced Life Support | |
| ANSI | American National Standards Institute | |
| AQL | Acceptable Quality Level | |
| AOR | Area of Responsibility | |
| AR | Army Regulation | |
| AT | Anti-Terrorism | |
| ATCTS | Army Training Certification Tracking System | |
| BAMC | Brooke Army Medical Center | |
| BCG | Bacillus Calmette-Guerin | |
| BCLS | Basic Cardiac Life Support | |
| BI | Background Investigation | |
| BLS | Basic Life Support | |
| CAC | Common Access Card | |
| CDC | Center for Disease Control | |
| CDD | Certificate of Data Disposition | |
| CFR | Code of Federal Regulations | |
| CHCS | Composite Healthcare System | |
| CLIN | Contract Line-Item Number | |
| CME | Continuing Medical Education | |
| CMP | Civil Monetary Penalty | |
| CNE | Continuing Nursing Education | |
| CONUS | Continental United States (excludes Alaska & Hawaii) | |
| COOP | Continuity of Operations Planning | |
| COR | Contracting Officer’s Representative | |
| COTR | Contracting Officer’s Technical Representative | |
| CPDB | Consolidated Personnel Database | |
| CPR | Cardiopulmonary Resuscitation | |
| CV | Curriculum Vitae | |
| DA | Department of the Army | |
| DD-250 | Department of Defense Form 250 (Receiving Report) | |
| DEA | Drug Enforcement Administration | |
| DFARS | Defense Federal Acquisition Regulation Supplement | |
| DHA | Defense Health Agency | |
| DMDC | Defense Manpower Data Center | |
| DOCPER | Department of Defense Contractor Personnel Office | |
| DOD | Department of Defense | |
| DODD | Department of Defense Directive | |
| DODI | Department of Defense Instruction | |
| DOPS | Department of Operative Services | |
| DSA | Data Sharing Agreement | |
| DAU | Data Use Agreement | |
| ECFMG | Educational Commission for Foreign Medical Graduates | |
| EFT | Electronic Funds Transfer | |
| EIPV | Enhanced Potency Inactivated Poliovirus Vaccine | |
| FAR | Federal Acquisition Regulation | |
| FBI | Federal Bureau of Investigation | |
| FOIA | Freedom of Information Act | |
| FOUO | For Official Use Only | |
| FPCON | Force Protection Condition | |
| FTC | Federal Trade Commission | |
| GFP | Government Furnished Property | |
| GME | Graduate Medical Education | |
| GP | Government Property | |
| HB | Hepatitis Type B | |
| HHS | Health and Human Services | |
| HIPAA | Health Insurance Portability & Accountability Act of 1996 | |
| HIV | Human Immunodeficiency Virus | |
| HLO | High Level Objective | |
| IA | Information Awareness | |
| IACO | Installation Access Control Office | |
| IACS | Installation Access Control System | |
| IAW | In Accordance With | |
| ID | Identification | |
| IFU | Instructions for Use | |
| IGCE | Independent Government Cost Estimate | |
| IMD | Information Management Division | |
| ISR | Institute of Surgical Research | |
| IT | Information Technology | |
| IV | Intravenous | |
| JTR | Joint Travel Regulation | |
| JPAS | Joint Personnel Adjudication System | |
| KO | Contracting Officer | |
| LEIE | List of Excluded Individuals and Entities | |
| MEDCOM | Medical Command | |
| MEDDAC | Medical Department Activity | |
| MHS | Military Health System | |
| MIS | Minimally Invasive Surgery | |
| MMR | Measles, Mumps and Rubella | |
| MTF | Medical Treatment Facility | |
| NACI | National Agency Check with Inquiries | |
| NACLC | National Agency Credit and Law Check | |
| NCCPA | National Commission on Certification of Physician Assistants | |
| NCOIC | Noncommissioned Officer in Charge | |
| NEO | New Employee Orientation | |
| OCI | Organizational Conflict of Interest | |
| OCONUS | Outside Continental United States (includes Alaska & Hawaii) | |
| OIC | Officer in Charge | |
| OIG | Office of Inspector General | |
| OMB | Office of Management & Budget | |
| OPSEC | Operations Security | |
| OR | Operating Room | |
| OSHA | Occupational Safety & Health Administration | |
| OTSG | Office of the Surgeon General | |
| PA | Property Administrator | |
| PALS | Pediatric Advance Life Support | |
| PBSC | Performance-Based Service Contracting | |
| PCF | Practitioner’s credentials file | |
| PHI | Protected Health Information | |
| PIA | Privacy Impact Assessment | |
| PII | Personally Identifiable Information | |
| PIPO | Phase-In/Phase-Out | |
| PL | Public Law | |
| PMO | Provost Marshals Office | |
| POC | Point of Contact | |
| POP | Period of Performance | |
| PPE | Personal Protective Equipment | |
| PRN | Pro Re Nata (Latin for “as the situation demands”) | |
| PRS | Performance Requirements Summary | |
| PWS | Performance Work Statement | |
| QA | Quality Assurance | |
| QA&I | Quality Assurance & Improvement | |
| QAP | Quality Assurance Program | |
| QASP | Quality Assurance Surveillance Plan | |
| QC | Quality Control | |
| QCP | Quality Control Program | |
| RA | Requiring Activity | |
| RAMS | Random Antiterrorism Measures | |
| RFP | Request for Proposal | |
| SAPR | Sexual Assault and Response Program | |
| SAM | System for Award Management | |
| SCR | Service Contract Report | |
| SF | Standard Form | |
| SOP | Standard Operating Procedure | |
| SORN | System of Records Notice | |
| SOW | Statement of Work | |
| SPD | Sterilization/Processing/Distribution | |
| T1 | Tier 1 Investigation | |
| TA | Trusted Agent | |
| TAB | Therapeutic Agents Board | |
| TASS | Trusted Associate Sponsorship System | |
| TFMC | Tobacco Free Medical Campus | |
| TE | Technical Exhibit | |
| TJC | The Joint Commission | |
| TTP’s | Tactics, Techniques & Procedures | |
| OUM | Unit of Measure | |
| USAGPAN | United States Army Graduate Program in Anesthesia Nursing | |
| USC | United States Code | |
| USPS | United States Postal Service | |
| WAWF | Wide Area Workflow |
| 16. | Attachment & Technical Exhibit List | Comment by Meilinger, Derek T CIV USARMY MEDCOM AHCA (USA): The deliverables still need to be added such as 5.2 | Surge Event Reports: |
| 6.2. | Local Background Checks: | Comment by Rocha, Cesar A CIV DHA BROOKE AMC (USA): Added: Deliverables Table |
Technical Exhibit A: Performance Requirements Summary (PRS)
Technical Exhibit B: Deliverables Schedule
TECHNICAL EXHIBIT A
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
| Performance Objective |
| Reference |
| Acceptable Quality Levels (AQLs) |
| Method Of Surveillance |
| Comply with Health and Immunization Requirements |
| PWS Para 13 |
| 100% - Zero Deviation from Standard |
| 100% Inspection |
| Comply with AT/OPSEC Requirements |
| PWS Para 6.4 |
| 100% - Zero Deviation from Standard |
| 100% Inspection |
| Provide a High Level of Quality Service |
| PWS Para 8.3 |
| No more than two (2) substantiated complaints per contractor, within a 12-month period |
| Customer Feedback |
| Reporting |
| PWS Para 5.2 & 6.8 |
| 100% - Zero Deviation from Standard |
| 100% Inspection |
| Surge Event Compliance |
| PWS Para 1.4 |
| 100% - Responds to surge event request within 24 hours from BAMC notification. |
| 100% Inspection |
| Set Assembly Workload |
| PWS Para 2 |
| 100% - Assembles all sets assigned by BAMC within the two (2) day weekend period, no greater than 230 sets per event. |
| 100% Inspection |
TECHNICAL EXHIBIT B
DELIVERABLES SCHEDULE
| Deliverable |
| Frequency |
| # Of Copies |
| Medium/Format |
| Submit To |
Surge Event Report (Paragraph 5.2)
| Within one (1) business day after every official “Surge Event” identified by BAMC |
| One (1) copy to both the COR and SPD Leadership |
| Electronic delivery via email using Microsoft Office |
| Both the COR and SPD Leadership |
Local Background Check (Paragraph 6.2)
| No later than 14 calendar days prior to commencement of services by each contractor |
| One (1) copy to the COR |
| Electronic delivery via email using Microsoft Office |
| To the COR |
Contractor Identification Badges (Paragraph 6.5)
| Returned within seven (7) calendar days for contract personnel whose employment has expired |
| One (1) copy to the COR |
| Physical Delivery |
| To the COR |
Invoicing (Paragraph 9.0)
| Within 30 days after every official “Surge Event” identified by BAMC |
| One (1) copy to the COR |
| Electronic delivery via Wide Area Workflow (WAWF) |
| To the COR |
Health & Immunization Requirements (Paragraph 13.0)
| No later than 10 calendar days prior to commencement of services by each contractor |
| One (1) copy to the COR |
| Electronic delivery via email using Microsoft Office |
| To the COR |
(END OF STATEMENT OF WORK)
File details come from the government source that posted it. Updated .