Attachment 1 - SP7000-23-Q-1033 Government Answers (05.12.2023).xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Up to 60-month lease of 56 MFDs for Singapore
- Solicitation number
- SP700023Q1033
- Issued by
-
Defense Logistics Agency
About this file
This document contains answers from the Defense Logistics Agency to questions about solicitation number SP700023Q1033. The solicitation seeks a firm fixed price contract for an up to 60-month lease of 56 multifunctional devices, accessories, and office document devices for use in Singapore.
The Defense Logistics Agency provides responses to questions about device configurations, specifications, delivery timelines, maintenance requirements, invoicing practices, and network and management tool connectivity. Key details include confirmation of a 60-day maximum delivery timeline due to chip shortages, requirements for an external surge protector and specific hours of maintenance support, and clarification that monthly device impressions listed are estimates only with no additional charges for overages. Pricing in the contract line items is also firm fixed price with no opportunity for price increases.
View the file
Other files
Show all 16
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
FBSG Questions & Comments
| Document | Description | Page # | Section/ Paragraph | Question/ Comment | Government Answers | |
| NA | GENERAL | NA | NA | How many users are we expecting to be using the 56 units? | Multiple per location | |
| NA | GENERAL | NA | NA | Will the monthly impression included inside per unit CLIN pricing? In the event of overusage, can we charge the excess print usage? | No / Monthly impressions listed in the PWS are only estimated quantities. Those quantities are used to assist the customer in choosing the correct volume band based off of past usage. There shall not be any additional charges for overages. | |
| NA | GENERAL | NA | NA | Is the Final Proposal expected to be sent to PIC via email? | Yes | |
| NA | GENERAL | NA | NA | Are all 56 devices connected to the same network? | No | |
| Attachment 1 - PWS | DEVICES & CONFIGUREATION | 2 | II,A14 | Our machines comes with Internal Surge Protector only. Internal Surge Protector will be replaced in the event of any failure. Will this be acceptable? | No / Per the PWS, an external surge protector shall be provided with each device. | |
| Attachment 1 - PWS | SPECIFICATIONS | 3 | II, A4 | What kind of MULTI POSITION STAPLING is required? | Left Corner/ 2 Side | |
| Attachment 1 - PWS | SPECIFICATIONS | 3 | III, A | Paper capacity, states 2 adjustable Paper Tray. | ||
| Our Machines' default Paper Tray comes with 4 Trays. will this be acceptable? | Yes as long as 2 are adjustable to 11" x 17" |
| Attachment 1 - PWS | SPECIFICATIONS | 3 | III, A | CLINs are firm fixed price | Yes |
| Attachment 1 - PWS | SPECIFICATIONS | 3 | II, B6B | For Print on Demand Solution (i.e. Follow Me Print), can we cluster the mahines based on Groups of 20 machines? |
I.e. Users will only be able to do Follow Me Printing at their Cluster/Group Level. No
| Attachment 1 - PWS | DELIVERY AND INSTALLATION | 4 | IV, A1 | Due to global shortage of chips, our delivery lead time is up to 60 days. Can we have a lead time of up to 60 days? | Yes. | |
| Attachment 1 - PWS | DELIVERY AND INSTALLATION | 4 | IV, B1 | Does this mean that within 2 years of contract award, there is no price increase of rental of up to 20% for additional machines? | Yes | |
| Attachment 1 - PWS | MAINTENANCE | 5 | VI, A3 | Our Hotline technical support hours starts from 8:30am to 5:30pm, Monday to Friday, with the exception of Singapore Public Holiday dates. Will this be acceptable? | No. | |
| Attachment 1 - PWS | MAINTENANCE | 6 | VI, A4 & A5 | Our response time is within 4 hours. Will there be any impact if we are unable to do it within requested timeframe? | No / Per the PWS, work-stoppage situations, estimated to only be 10% of service calls, shall require a 2 hour response time | |
| Attachment 1 - PWS | INVOICING | 8 | XI, A | Monthly invoices are in SGD. Is this acceptable? | No | |
| Attachment 1 - PWS | NETWORKING | 10 | XIII, G | Does DLA expect vendor to supply smart card public key infrastruction (PKI) Solution? If so, can we request for a sample card? | Yes / Cards are not provided. | |
| Attachment 1 - PWS | ENTERPRISE MANAGEMENT TOOL | 12 | XVI, A | Can the Enterprise Management Tool be on cloud based that can only be accessed in your network? | Yes. | |
| Attachment 1 - PWS | ENTERPRISE MANAGEMENT TOOL | 12 | XVI, B | Can DLA allow vendor to connect machines to the monitoring tool which is external network that allow automated consumables and machine error tracking. Refer to Attached Whitepaper. | No. / Call to home is not allowed per DISA MFD STIG. | |
| Attachment 1 - PWS | NMCI | 36,37,38 | Appendix #6 & #7 | There is no NMCI customer on the Attachment 4 delivery Schedule. | ||
| Is the submission of Appendix #6 and Appendix #7 required? | No. | |||||
| Attachment 4 - DELIVERY SCHEDULE | DELIVERY SCHEDULE | NA | NA | Line 17, 18, 35 & 36, do they require only scan to email or scan to folder/email? | Scan to Folder/Email | |
| Attachment 4 - DELIVERY SCHEDULE | DELIVERY SCHEDULE | NA | NA | There are a total of 55 units under Delivery Schedule compared to PWS's Requirement of 56 units. Please confirm | 55 | |
| Attachment 6 - CLIN PRICING | CLIN PRICING | NA | NA | Is the Monthly Unit price inclusive of Click Charges for Estimated Monthly Impressions in PWS , III - SPECIFICATIONS? |
If yes, what will happen to Excess Estimated Monthly Impressions No / CLINs are fixed firm price. Monthly impressions listed in the PWS are only estimated quantities. Those quantities are used to assist the customer in shoosign the correct volume band based off of past usage. There shall not be any additional charges for overages.
SP7000-23-Q-1033 Attachment 5 - Question and Comment Form Page &P of &N
File details come from the government source that posted it. Updated .