korean_rfp_question_and_answer.xlsx
XLSX spreadsheet 16 KB Posted
- Solicitation number
- SP700016R0002
- Issued by
-
Defense Logistics Agency
About this file
Responses to Questions during Q A period
View the file
Other files
| File | Type | Posted |
|---|---|---|
| SP700016R000202_-_SF30.pdf | ||
| Attachment_2.pdf | ||
| PERFORMANCE_WORK_STATEMENT_16-2.4_(Updated_6-21-2016).doc | DOC document | |
| SF_30_SP7000-16-R-0002_Amend_1.pdf | ||
| Korea_PWS_UD.doc | DOC document | |
| Korea_PWS_Attachment_5.pdf | ||
| Combined_Synopsis-Solicitation_SP7000-16-R-0002.pdf |
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Text version
Sheet1
| Question Number | Document Description | Page # | Section/ Paragraph | Question/ Comment | Answer | |
| 1 | Provide English speaking service technician support Monday through Friday from 8:00 a.m. – 4:30 p.m. local time, except varying Federal or local Holidays. | Attachment 5 | ||||
| PWS 4 page | 4.2 | Is it okay that we do not service on local Holiday (Korean Holiday)? |
What about change it like current?
No Service on US Holiday Service on Korean Holiday
| Because most of customers work on Korean Holiday and they need copier service | No change in the PWS | ||
| 2 | No transformers will be used as an exception. | Attachment 5 | |
| PWS 7 page | 9.1.4.9 | There is only 220v in Korea. | |
| Please let us use transformers. | No transformers will be allowed for safety reason. There's no guarantee that accidents will not happen. | ||
| 3 | Equipment must be capable of a “secure print” function using identification (ID) and password identification number (PIN) to retrieve documents from the device | Attachment 5 | |
| PWS 7 page | 9.1.4.18 | Does it mean when user print any document on the computer, the document should be queued on the copier or server, and print out when user log on the copier with their CAC card? | Must be able to use identification (ID) and password identification number (PIN) to retrieve documents from the device |
| 4 | The contractor must produce certificates of compliance if requested. | ||
| CAC authentication is required for the following capabilities: Scanning, Copying, Printing | Attachment 5 | ||
| PWS 10 page | 11.2.3.1 | About scanning, |
the copier should be locked always?
Should the user log on with cac card for scan function? Yes, copier should be locked always.
Yes, user log on with cac card for scanning, copying, printing, faxing
| 5 | The contractor must produce certificates of compliance if requested. | |
| CAC authentication is required for the following capabilities: Scanning, Copying, Printing | Attachment 5 | |
| PWS 10 page | 11.2.3.1 | About copying, |
the copier should be locked always?
Should the user log on with cac card for copy function? Yes, copier should be locked always.
Yes, user log on with cac card for scanning, copying, printing, faxing
| 6 | The contractor must produce certificates of compliance if requested. | |
| CAC authentication is required for the following capabilities: Scanning, Copying, Printing | Attachment 5 | |
| PWS 10 page | 11.2.3.1 | About printing, |
the copier should be locked always?
Should the user log on with cac card for print function?
| Does it mean when user print any document on the computer, the document should be queued on the copier or server, and print out when user log on the copier with their CAC card? | The CAC solution shall be able to protect: Scanning, Copying, and printing. If the customer requires CAC released print then the document should queue on the copier any jobs for that users should be queued when the user logs in. | ||||
| 7 | The contractor shall deliver the proposed MFDs for each VB series to DLA Document Services HQ, Bldg 9, NSA Mechanicsburg, Mechanicsburg, PA 17055, for testing, at no cost to the government. | Attachment 5 | |||
| PWS 11 page | Testing | Network enviroment could be different between NSA and Korea. | |||
| What about have a CAC testing in Korea? | Arrangements are underway to establish a test site in Korea. | ||||
| 8 | Provide to the designated DLA Document Services (COR) a quarterly usage report in electronic (Microsoft Office compatible version 2003 or newer) format on the total and average monthly production volumes by serial number for all devices. | Attachment 5 | |||
| PWS 4 page | 6.1 | If VB-1 bw copier user uses over than 5,000 copies per month, what happen? | |||
| Can I invoice the over charge? Or COR let them use VB-2 copier (bw : max 10,000 copies per month)? | Vendors cannot bill if copiers exceed the allowance. It is important that such reports are submitted for us to monitor usages and notify the customers of the excessive usage. | ||||
| 9 | Provide a toll free telephone number(s) to place service maintenance calls and order consumable supplies. | Attachment 5 | |||
| PWS 2 page | 2.3 | Is the auto voice message possible during lunch? | No voice message, must be able to respond quickly to meet the timeline for maintenance and supply delivery. | ||
| 10 | Provide to the designated DLA Document Services (COR) a quarterly usage report in electronic (Microsoft Office compatible version 2003 or newer) format on the total and average monthly production volumes by serial number for all devices. | Attachment 5 | |||
| PWS 4 page | 6.1 | If VB-5 bw copier user uses over than 70,000 copies per month, what happen? | |||
| Can I invoice the over charge? Or COR let them install more copiers? | Vendors cannot bill if copiers exceed the allowance. It is important that such reports are submitted for us to monitor usages and notify the customers of the excessive usage. | ||||
| 11 | Relocations shall be limited to a 50 mile radius from where the devices to be moved are located and shall not require rigging or special handling. | Attachment 5 | |||
| PWS 5 page | 8.1 | If it is over 50 mile, can I request relocation fee and move the copier? Or the copier cannot be moved over 50 mile? | |||
| If I can request the relocation fee, what is the fee per mile that I can request? | Relocation fee may be imposed for moves over 50 miles, the cost is up to the vendor but must be reasonable | ||||
| 12 | Provide relocations aggregating to an amount equal to the total number of devices under contract for each year of the contract. | Attachment 5 | |||
| PWS 5 page | 8.1 | For example, | |||
| I installed the copier in NY, but several months later, I found it in DC. That means user moved the copier themselves. What happen? | The users are not allowed to move the device. They must submit a relocation request to the COR, which then will submit to the vendor for action. The vendors should not relocate without written approval from the COR | ||||
| 13 | Provide relocations aggregating to an amount equal to the total number of devices under contract for each year of the contract. | Attachment 5 | |||
| PWS 5 page | 8.1 | If the copier is broken while the customer is moving it, Can I request the reimbursement? | same as above. Customer pays if the damage is caused by the government. | ||
| 14 | Equipment must be capable of operating using standard U.S. office 110/220 volt 15 amp 60 Hz AC electrical current or U.S. office 110/220 volt 20 amp 60 Hz AC electrical current. No transformers will be used as an exception. In the event the later (20 amp) is offered, the Contractor will clearly identify these models in proposals and in all price lists. | Amended PWS Page 7 | 9.1.4.9 | Do MFDs must be capable of operating in not only 110 volt but also 220 volt ? |
Recommendation: Please allow vendor use transformer (110V to 220V) for operating or requests the deletion of mandory comment for 220V
| No transformers will be allowed for safety reasons. This paragraph will not be deleted nor amended to remove 220V. | |||||
| 15 | Feeds from at least two (2) adjustable paper trays 500 sheet minimum and (1) one bypass tray with 100 sheet minimum. | PWS Page 7 | 9.3.5 | Do MFDS must be capable of bypass tray with 100 sheet minimum | Yes, the MFDs must have a 100 sheet minimum bypass tray |
| 16 | Feeds from at least four (4) adjustable paper trays 500 sheet minimum and (1) one bypass tray with 100 sheet minimum. | PWS Page 8 | 9.4.1 | Do MFDS must be capable of bypass tray with 100 sheet minimum | Yes, the MFDs must have a 100 sheet minimum bypass tray |
| 17 | Feeds from at least four (2) adjustable paper trays 500 sheet minimum (1) one bypass tray with 100 sheet minimum and a high capacity tray with a 2000 sheet minimum. | PWS Page 8 | 9.45.1 | Do MFDS must be capable of bypass tray with 100 sheet minimum | Yes, the MFDs must have a 100 sheet minimum bypass tray |
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