PWS_-DACS_Technical_Support.pdf

RFQ SP7000-15-Q-1013

Performance Work Statement For

Technical Support Services for Document Automation Content Server (DACS)

1. Background:

a. The Defense Logistics Agency (DLA), specifically the Information Operations Document Services organization, is assigned by Department of Defense (DoD) Instruction 5330.03, responsibility to deliver document management and automation services encompassing electronic conversion, retrieval, output and distribution of digital and hardcopy information. Document Services accomplishes electronic document management (EDM) by working with Information Operations portfolio project managers in their use of commercial off the shelf (COTS) based solutions.

b. The EDM solution, currently hosted within DLA (on premise implementation), provides a full range of EDM capability based on the OpenText Electronic Information Management platform, to include Content Server and software application components that provide workflow, records management and business process management utility. As an EDM service provider to the needs of Defense Agencies (including DLA), Military Services and Federal Agencies, Document Services operates the OpenText platform primarily in a Software-as-a-Service orientation as viewed by customers. This ‘solution’ is branded as Document Automation Content Services.

2. Scope: The scope of this PWS is to acquire technical and technical management capability to perform all functions outlined in Section 3 below, specifically to achieve outcomes using the DACS COTS solution identified in in paragraph 1 above. Blanket purchase agreements (BPA) were established for technical support, with technical qualifications established for each BPA holder. The requirements of this PWS fall entirely within the technical performance requirements established by the BPA; however, a new categorization of technical performance has been established.

Contractors responding to this Performance Work Statement (PWS) are not required to further justify their technical qualification; however, responses to this PWS require the submission of sample resumes for the technical and management personnel that will be available to perform the requirements identified in paragraph 3 below, under a contract award.

3. Performance Requirements and Qualification/Experience Standards:

a. The following three sections identify performance requirements by category of capability. Experience standards are clearly defined for each area. Performance reporting is addressed in paragraph 9. Each section represents a category of performance capability that will be acquired by DLA in defined blocks for the based and option years of the awarded contract. The Contractor must be able to deliver the total capability estimated for the base and each option year. Estimated units of capability are identified in paragraph 4.

b. System Administration (SA) to implement and maintain the solution; troubleshoot, repair and document DACS solution anomalies; analyze, plan, track, manage, and report activities and operations of the system; web page design, development, implementation and maintenance;

system documentation, problem isolation, tracking, resolution, hardware and software installation; and, maintenance, upgrades and equipment refresh. The DACS solution infrastructure component may be operate on a single server or hosted in a virtual server environment.

SA performance outcomes will be delivered for all DACS portfolio projects and will require the Contractor achieve clearly documented results using the following experience and qualification standards:

(1) Analyze, evaluate, and provide resolutions for data anomalies, system errors, and degraded performance associated with EDM databases, interfaces, and data management procedures.

(2) Address and resolve issues with system equipment including web and database servers, data transmission networks and other equipment associated with the COE production environment

(3) Report storage usage/expected revenue for each project in monthly or ad hoc reports.

(4) Develop and maintain various system documents; including training materials, funding requirements and help desk procedures.

(5) Maintain the inventory of software and hardware components including cataloguing, storage, security, sanitizing, distribution and disposal. This experience includes assisting users with systems issues including providing individual and group training.

(6) Monitor systems, data security requirements and implementation of DoD Computer Emergency Response Team (CERT) Information

Assurance Vulnerability Alerts (IAVA).

(7) Conduct routine system environment upgrades to include software application upgrades and operating system patches.

(8) Perform required back-up procedures and maintaining backups as required in COOP requirements document. This includes maintaining a COOP plan for the system; maintaining and manipulation system logs and data to produce required reports for tracking areas such as customer accounts and usage, overall usage and available capacity for storage and processing.

c. Design-Configuration-Integration-Test (DCIT) of the DACS platform to deliver capabilities specified in requirements documents and refined through business process automation to achieve EDM capabilities. DCIT performance outcomes will be delivered for all DACS portfolio projects and will require the Contractor achieve clearly documented results using the following experience and qualification standards:

(1) Design, configure, test and implement (including associated migration efforts) the DACS solution to fulfill requirements provided. This includes coordination and interfacing with government personnel and other Contractors to ensure successful deployment.

Administrative components of this technical capability include preparing reports on expenses and operational metrics of the DACS solution.

(2) Perform a variety of software development services in support of specific customer solutions built from this COTS foundation. Examples of these support services include but are not limited to automated business process analysis and workflow development; database analysis and development; and, COTS specific software customization using programming languages of, .NET, JavaScript, SQL, and OScript.

(3) Provide the technical support required to install, test, troubleshoot, modify and secure systems and its components. Experience interfacing with Contractors to ensure compatibility of components and that proper maintenance was provided. Experience validating and processing customer supplied data.

(4) Maintain and assist with updating all systems operation documentation to include, but not limited to, network configuration design, system operating instructions, baseline configuration and similar types of documents.

(5) Develop user procedures and policies, as well as ensure compliance with DOD/DLA/DLA information assurance requirements.

d. Project Management (PM) services capability includes developing work breakdown schedules; project plans, and cost analysis;

organizing and conducting customer meetings; developing project status reports; and, related project deliverables including risk assessments, change management plans, communication plans, scope statements, and solution requirements.

PM outcomes will be delivered for all DACS portfolio projects and require the Contractor to achieve clearly documented results using the following experience and qualification standards:

(1) Provide the interface with the customer to ensure all requirements are met and the customer is satisfied with the solution.

(2) Coordinate the solution implementation among all vested government and customer parties,

(3) Provide overall life-cycle management of the project from initiation through implementation.

(4) Create and maintains all appropriate project management documentation (Project Plans, Risk Analysis, Milestone Metrics, etc.).

(5) Coordinate customer training venue and methodology with the government Project Manager.

(6) Coordinate revisions/updates to existing customer SLAs/MOAs and Pricing Proposals

(7) Coordinate and helps implement customer provisioning in accordance with existing DLA policy

(8) Maintain a detailed tracking system for system change requests and lesson learned, as well as performing required database administration and ensuring connectivity with remote database structures.

(9) Develop and present briefing materials for the in-process reviews, customer presentations, design modification demonstrations, and other meetings or conferences as requested.

(10) Design and produce monthly metrics reports including system operations, capabilities, and capacities to support COE planning efforts. Assemble and present documents supporting solicitation and award of annual technical support contracts, including software maintenance and hardware service contracts.

4. Period of Performance: The requested period of performance and estimated units (for 100 hour blocks of performance) is:

a. Base Contract: May 1, 2015 through 30 April 2016

(i) SA: 20 units

(ii) DCIT: 40 units

(iii) PM: 10 units

b. Option Year 1 – 1 May 2016 through 30 April 2017

(i) SA: 25 units

(ii) DCIT: 60 units

(iii) PM: 12 units

c. Option Year 2 – 1 May 2017 through 30 April 2018

(i) SA: 30 units

(ii) DCIT: 60 units

(iii) PM: 12 units

d. Option Year 3 – 1 May 2018 through 30 April 2019

(i) SA: 30 units

(ii) DCIT: 60 units

(iii) PM: 12 units

e. Option Year 4 – 1 May 2019 through 30 April 2020

(i) SA: 30 units

(ii) DCIT: 60 units

(iii) PM: 12 units

5. Working Hours: Performance capability is normally expected to occur within the timeframe of 7:00 AM to 5:00 PM, local time, Monday through Friday. Occasionally, performance capability will be necessary outside core hours, including weekend hours. There is no premium adjustment for performance capability under this contract conducted outside core hours.

(i) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

(ii) Reporting input will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

6. Place of Performance: The Contractor will perform all duties outlined in this Performance Work Statement at the Contractor’s normal workspace.

7. Travel: It is estimated that for about 15% of time during any performance period, the Contractor will need to perform the capabilities in paragraph 3 at alternative locations requiring temporary travel. Only travel approved by the Government in advance will be reimbursed. Reimbursement (e.g., Per Diem and travel to/from locations, etc.) is limited to that permitted by the DoD Joint Travel Regulations. All reimbursable expenses must be invoiced for payment through WAWF within 5 duty days after travel.

8. Government Furnished Equipment:

a. The Government will provide development infrastructure (including access to servers), software tools, and IT system accesses. If granted access to any DLA email accounts, the Contractor will ensure all its employees use only the following signature block when using that

DLA email account:

Line 1: "Contractor's Employee's First Name, Middle Initial (if desired) & Last Name" Line 2: "Contracted Support for DLA ____[fill-in appropriate supported organization]____"

For example:

John Q. Smith Contracted Support for DLA Information Operations

b. The Government has the option to allow the Contractor to perform tasks at Government sites. If the Government exercises this option, it may provide equipment as it deems necessary (for example, desk, chair, local telephone service, etc.).

9. Use of Government Furnished Information - The Contractor, to include any successors in interest, shall not divulge or otherwise release any data or information furnished by the Government for the performance of this contract to any party other than authorized Government personnel.

This data or information shall be used only for purposes for which it is provided to the Contractor under the terms of the contract and shall not be used, disclosed or reproduced other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor for purposes other than this contract, provided that any other data is maintained separately from the data provided under this contract and that evidence of the source of this independently obtained data can be shown and verified.

10. Performance Based Services: This contract is anticipated to be operated as a performance based contract, in accordance with the policies and procedures as outlined in the Federal Acquisition Regulation (FAR) subpart 37.6. The experience standards identified in paragraph 3 above will serve as performance standards. A monthly report of accomplishment and outcomes on portfolio projects will be submitted within 5 work days following the last business day of the month for approval by the government inspection and acceptance authorities prior to invoice certification. The monthly report must identify the specific advancement toward objectives for each portfolio project on which the Contractor capability was applied using terms related to task and schedule progression and/or technical problem resolutions provided.

11. Language Requirements: All the C ontractor’s employees engaged in the tasks set forth in this PWS must be sufficiently competent in English (reading, writing, speaking, and understanding) to perform the work.

12. Security Requirement:

All o f the C ontractor’s employees engaged in the tasks set forth in this PWS must have a favorably adjudicated NACLC (National Agency Check, Local Checks and Credit Checks) at time of award. All of the Contractor’s employees engaged in the tasks set forth in this PWS must be able to obtain a satisfactory SSBI (Single Scope Background Investigation) investigation and ADP I designation when required by the COR. Additionally, if the COR identifies a task as requiring access to classified information at the secret level, the COR shall notify the contracting officer that the Contractor’s employee must have a clearance granted by the Defense Industrial Security Clearance Office (DISCO) prior to being given access.

Detailed instructions and requirements on appropriate base entry will be provided at time of award.

13. Certification Requirements:

Per DOD directive 8570.1M, t h e C ontractor’s employees engaged in the tasks set forth in the PWS must meet the minimum baseline IA certification requirement currently set at Security+ in order to satisfy the DOD 8570 IA baseline certification requirement. Additionally, the Contractor’s employees engaged in the tasks set forth in this PWS must obtain appropriate Computing Environment (CE) certification(s) for the operating system(s) and/or security related tools/devices they support, as required by J-62BH Enterprise Capabilities. This requirement ensures they can effectively apply IA requirements to their hardware and software systems. As the certifications change due to DOD and/or DLA policy for certification, the COR will inform the contracting officer of the new requirement.

14. Contract Type:

The government contemplates award of a Firm Fixed Price contract, as prescribed in FAR 16.202-1, resulting from this solicitation.

15. Inspection and Acceptance Authority:

a. The Inspection Authority (IA) identified below shall be responsible for review and inspection of the goods and services. The IA may utilize other Government representatives, or qualified Contractors to provide assistance.

Name: Mr. Ed Mocarsky Address: DLA J62

700 Robbins Ave.

Philadelphia, PA 19111

Phone: (215) 697-6936 Email: edmund.mocarsky@dla.mil

b. The Acceptance Authority/Contracting Officer’s Representative (COR) identified below shall be responsible for accepting goods and service on behalf of the Government.

Name: Mr. Ed Mocarsky Address: DLA J62

700 Robbins Ave.

Philadelphia, PA 19111

Phone: (215) 697-6936 Email: edmund.mocarsky@dla.mil mailto:edmund.mocarsky@dla.mil mailto:edmund.mocarsky@dla.mil